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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 25,348 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3331 Topics
johnrjury
johnrjuryContributor I
asked in Amazon Alexa and Sonos
Sonos One and Echo Dot

Can Alexa be used to control my system from each device?

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SirAlContributor I
asked in Amazon Alexa and Sonos
Sonos one not playing anything.

New to the sonos and alexa game, treated myself to a sonos one. Want to love it, but it's currently a fairly useless, but nice sounding white box. All connected up ok, but when I ask it to play anything on tunein for example it says, "playing bbc radio" but then doesn't find or change the station. Only way I can get it to play is direct through the sonos app. Help?!

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felix.graebertContributor I
asked in Amazon Alexa and Sonos
Sonos with Alexa no screw at the back for wall holder

are there wall holders that can be used with new Play 1?

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CantonalivesContributor I
posted in Amazon Alexa and Sonos
Alexa seems to play attack but no sound

Hi all, Got the new Sonos 1 with Alexa yesterday and experiencing some annoying issues. I must state that i have had it working and playing sounds. But now i say "Alexa play...." and she says she is playing it but no sound. On my Alexa app it has the device name of Sonos 1 and the 'Family Room' name. Sonos 1 says online but Alexa says she is playing in the 'Family Room'. Its like there are 2 devices and she plays to the wrong one. I should state that askkng her a question gets an audible answer. Oncw i have it working, if i unplug ita back to not working again... At the moment i am somewhat disappointed with the product as i expected more. Any help much appreciated. CL

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Jaymoss12Contributor I
asked in Amazon Alexa and Sonos
Sonos Echo play together

I would like to play same music on my Sonos speakers and Echo speakers. Will this feature be added?

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jgatie
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Steve_230Contributor I
posted in Amazon Alexa and Sonos
I think I'm actually disappointed with the new Play One

I should have done my homework better - I assumed I could just replace one of my Play:1 surround speakers with a Play One. I was wrong on several counts 1) You can't pair a Play:1 and a Play One - Setup up won't allow you to do it. 2) There's no screw fixing point on the Play One - there is a button on the rear instead. Had to use double-sided foam tape to mount the speaker on my floor stand (obv. before I discovered point 1 above) 3) They don't match - the :1 is grey, and the One is black. They looked weird either side of the sofa. 4) I can't use the 'Echo' wake word - both of my other Echos use 'Echo' and the family is very used to this now. Also the Play One isn't that far from the kitchen Echo, so I would like to just have one word to shout out, and let the Echos sort out which one responds. 5) They sound different - I think the One sounded a bit richer, and this maybe something that could be resolved by clever tuning, but given pint (1), it doesn't seem likely this is somethi

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ukzerosniperContributor I
asked in Amazon Alexa and Sonos
Alexa thinks i'm in California, how do I fix her?

When I ask Alexa for the weather, she tells me the weather in California. How can I update her and get her to realise that I live in the UK? Thanks guys

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Marto69Collaborator I
asked in Amazon Alexa and Sonos
Alexa - different rooms out of Sync

Got a Dot today using the discount code - thanks. Been playing about and noticed something. After asking Alexa to play Radio 2 in the kitchen (play 3) (started fine), I then asked her to play Radio 2 in the Living Room (stereo pair of Play 1's) The Stream started OK but was significantly out of sync with the Kitchen. Obviously the rooms were not grouped but I would have expected the audio to be synced - I believe had I started 2 independent streams via the app (not grouping) the audio would still be in sync - maybe I am wrong on that? I was experimenting really and would normally just group the rooms (I expect I can do this via voice at a later date) so not a big deal but I was surprised with this. Anyone else noticed this

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jjrharperukContributor I
asked in Amazon Alexa and Sonos
Play:1 Not Discovered

I am almost giving up with this Sonos & Alexa integration. I have a Play:1 device which I am trying to link up with Alexa. The Alexa app on Android is the most recent, the Sonos app on Android and the Windows desktop are the most recent. Also the software on the Play:1 is up-to-date (checked on the Android app and Desktop app). I can add the Skill on either the App or through a web browser (Chrome) on the desktop - I have signed into my Sonos account, authorised, then signed into the Amazon account (goes to Amazon.com not .co.uk??). This seems to work without a hitch every single time I have tried it (I have lost count now...). The problem comes when I try to discover devices the message "There was an error discovering your devices" flashes up and has done so every single time I have re-added the Skill which is now driving me insane!! I have even reset the Play:1 and re-installed all the apps numerous times but still cannot get Alexa to discover the Play:1. Stuck!

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RoloContributor I
asked in Amazon Alexa and Sonos
Sonos/Alexa in multi-room situation

I am having difficulty getting Alexa to respond to audio requests for her to play music over Sonos in several rooms at the same time. She only seems to be able to cope with one room. Anyone else experienced this?

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LozbozChromatic Producer I
posted in Amazon Alexa and Sonos
Sonos One Reviews are starting to appear... 'Good hardware.. buggy software'. What a surprise !!

The first few reviews of the Sonos One are emerging. https://www.engadget.com/2017/10/18/sonos-one-review/ Unfortunately, there were a few times I ran into some strange and frustrating bugs -- the speaker wasn't recognizing that it was playing music, so "pause" or "next track" requests didn't work. Amazon Music also occasionally got confused and told me it was playing on another device so it couldn't play on the speaker I asked for. https://www.theverge.com/circuitbreaker/2017/10/18/16490866/sonos-one-speaker-review-alexa The process of enabling Alexa was a different matter and left me, a tech reviewer, feeling pretty stupid. Alexa could answer general questions and control my smart lights just fine within minutes, but would give me a “Something went wrong” error when I asked for music (or podcasts) with voice commands. https://www.wired.com/story/review-sonos-one/ Once you get things humming, the limitations of the voice controls become clear pretty quickly. The S

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MadMonkey71
MadMonkey71Contributor II
asked in Amazon Alexa and Sonos
SONOS One play Deezer?

Will Sonos One play my Deezer songs / playlists? Assume this would then work with my groups...

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MikeV
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JohnWDContributor I
asked in Amazon Alexa and Sonos
Sonos One Alexa trigger word

My shiny Sonos One arrived today and it all setup fine but for my Echo devices I use the trigger word “Echo”. However, I can’t see anywhere in the Alexa setup to change the trigger word to “Echo”. Am I doing something silly?

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duncan3dcContributor I
posted in Amazon Alexa and Sonos
Device/Room name clashes

If your Echo devices are named the same as your Sonos devices then you won't be able to use the Sonos devices. For example I had a Doc called "Bedroom", and the app would not discover my Sonos speaker called "Bedroom". I think the Alexa App should provide some indication of this, or maybe a warning during discovery

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User402406Trending Lyricist I
posted in Amazon Alexa and Sonos
More trouble than it’s with so far

Alexa update has made my sonos worse

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nikfulContributor I
asked in Amazon Alexa and Sonos
Group volume control

I have three zones in my house. Kitchen, den, and living room. When we listen to music which is 80% of our use, the 3 zones are always in a group. The only time they are not grouped is when we watch TV in the living room. When grouped I have the volume of each zone balanced for constant sound throughout the house. Reading through the Alexa commands it appears that when a I want raise or lower the volume of my whole house music group I will have to command each zone individually.? I believe that you cannot group or ungroup zones via Alexa, but not having a master volume control for a group seems like a major oversight.

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marycul22Contributor I
asked in Amazon Alexa and Sonos
No music coming from alexa

I added my new sonos one and alexa - i've enabled skills - when i ask it to play music, it says it is going to ... then nothing happens... help 🙂

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User455494Contributor I
asked in Amazon Alexa and Sonos
Music will not play via Sonos, only Echo Dot

Hi, I have a number of play 1 speakers in 5 rooms and in each one I also have an echo dot. I have linked the account successfully and can discover the Sonos speakers in Alexa app. The speakers are named with the room and the dots named [room name] echo dot. However when I say "Alexa play radio 1 in [room name]" it always plays via the echo dot, not sonos. How can I make it always play via Sonos?

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Airgetlam
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russell22Contributor I
asked in Amazon Alexa and Sonos
Alexa - sonos Setup

I have successfully logged in and linked both my Amazon account and Sonos account, added the Sonos skill to Alexa. Aleax wont discover any of my Sonos speakers .. just says there has been an error discovering your devices

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DiverHPTrending Lyricist I
asked in Amazon Alexa and Sonos
Sonos One - Alexa Setup for the UK

After a bit of playing around, I managed to setup my new Sonos One to be part of both my current Sonos system as well as Alexa (I already have several Amazon Alexa devices). Much of the setup needs to be done in the Amazon Alexa App for things like TimeZone, Location, Metric Units etc. There are still a couple of things that it'd be good to see if it's possible to fix... 1) All the other Alexa-enabled devices have the same British accented voice. The Sonos One has a North American accent. Can this be changed ? 2) Asking Alexa to play things (and other requests) is noticeably slower on the Sonos One than my other Echo and Echo Dots. Is there a difference in how or where the speech is processed ?

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TerrierLContributor I
asked in Amazon Alexa and Sonos
Sonos One NAS Integration

Will the new Sonos One stream music directly from a NAS device on the same network?

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bruce1Avid Contributor I
posted in Amazon Alexa and Sonos
Sonos one

Could anyone answer this, if you have the Sonos one can you ask it to play music on a play 5 for example, I have set up the Sonos skill in Alexa , I suppose my question does Alexa on Sonos one control only that Sonos one or can you ask it to play music on a different not Sonos one device Thanks Bruce

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bemplummerContributor I
posted in Amazon Alexa and Sonos
Plays one song on Sonos when I ask Alexa to play music -then stops

so now I have both echo dots playing through both my sonos - one in bedroom and one in kitchen - however when I ask Alexa - play rock music on bedroom - one song gets played then the music stops - when I say Alexa pause music - Alexa skip to next song - the volume goes down (ducking) then after a few seconds goes up again - it only plays one song :? and then stops? any idea what I am doing wrong on setup? thanks :?:?:?:?

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ryteeeContributor I
asked in Amazon Alexa and Sonos
Set up Sonos One with Alexa

I've followed the set up connected both accounts as described, alexa responds to questions but when i ask to play music/radio etc she says its playing but no sound. i've also found she thinks shes in USA even though i've set all the devices to europe/london summer time.

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jonnypolite1Contributor I
asked in Amazon Alexa and Sonos
New Sonos One with Alexa: Can it pair with an existing Play: 1?

If I buy a new Sonos 1 with Alexa capability/mic, will it be able to pair with my Sonos 1 without Alexa for stereo?

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