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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,299 Topics
  • 25,209 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3299 Topics
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ian02054Enthusiast II
posted in Amazon Alexa and Sonos
Returned Sonos One after a day - not ready for prime time yet

Was very disappointed with the purchase, I opted for it at the first announcement, but guess the marketing was possibly misleading.. when it says "play and control YOUR music" I was expecting it to be able to control my own music library (that's where MY music is) the fact it can only really be used to choose music from a streaming service (which I don't use very often) was a big drawback, as well as the inability to create a stereo pair with my Play:1. it also seemed buggy, and difficult to play any playlists from my pandora account, and didn't recognize that I have a household setup, so wouldn't change to my wife's amazon prime library as oppose to the one in my name (the amazon app allows that, and the sonos app allows that, but not when the two are combined). so with those limitations, and the bugginess of the amazon alexa app on android, it had no real use case for me, so I took advantage of the 45 day free-return service. I was also unaware that the software was a BETA.. I

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2000Z3M
7 years ago
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MugsProminent Collaborator I
posted in Amazon Alexa and Sonos
I love the press and hold the Play/Pause button feature.

Press and hold the Play/Pause button on a player to group it with the last active room. This makes up for not being able to group rooms via Alexa.(Although I still hope it's added) If I walk into a room that isn't part of my group I just hold the Play/Pause button down and its added to the group. Don't have to find my phone or open the App. Works great! I use it a lot if I'm watching TV and walk into the kitchen to do something. Press the button and you're grouped.

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K
7 years ago
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forestershallContributor II
asked in Amazon Alexa and Sonos
iTunes

iTunes library

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Keith N
7 years ago
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KJCornwallContributor I
asked in Amazon Alexa and Sonos
iTunes Library and Alexa

Why is it not possible to play music from my iTunes library using the Alexa voice command? Limiting this functionality to only a few streaming services is a big disappointment, especially as I have quite a large iTunes music library.

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S
7 years ago
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dasymProminent Collaborator II
asked in Amazon Alexa and Sonos
Sonos One NOT supported on Amazon.co.uk

The problems I've had include: difficulties with set up, long delays in responding to requests, it thinks it's in Seattle for weather and time, it's not sensitive enough to the wake word. Here's what Amazon UK say: "I understand from query that the Alexa on the Sonos One is not working as expected. "After checking your account I could see that the product you are referring to is not displaying in your amazon.co.uk account. "When I researched further I found the device to be registered on amazon.com. That is the reason when you've try playing on Sonos One, you are facing a long delay. "As the device was recently launched in Amazon.co.uk, the device skills and features are still under development as per our customers requirement and has not yet been added as a supported device in UK. That is the reason the device is showing on Amazon.com and when you give it any command it is unable to accept it or understand as it would be researching on Amazon.com." Any comments from Son

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D
7 years ago
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crmfusiongwContributor I
asked in Amazon Alexa and Sonos
2 Sonos systems with one Sonos account

I have 2 Sonos systems at my house and cottage (14 & 12 zones) that are connected to the same Sonos account. Will this cause any issues with playback or Amazon Echo integration. I have been having issues on both systems recently but I assumed that it was due to poor internet connectivity.

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Keith N
7 years ago
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stevet1811Trending Lyricist I
asked in Amazon Alexa and Sonos
Sonos One update trouble

New Sonos One won't update, I'm looking for some help please - keep getting error message 30 on them both

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jgatie
7 years ago
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tchristianmillerContributor III
asked in Amazon Alexa and Sonos
Sonos One won't connect with Alexa

I can't access Alexa through my Sonos One. Also, the light beneath the mic will not come on - perhaps related? The Sonos side works fine. I can see the Sonos One on my Sonos app, and can play music through it. I just can't talk to it. Or rather, it can't hear me.

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T
7 years ago
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Michael_295Contributor I
asked in Amazon Alexa and Sonos
Alexa says ok or I don't know what went wrong

Just updated to the public beta and setup sonos and alexa apps. Cant get anything to play just says ok or i dont know what went wrong I have 5 devices all discovered but none work. Any ideas where to start problem solving Kind regards Michael

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T
7 years ago
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javabullyContributor I
asked in Amazon Alexa and Sonos
Alexa and Playbar

I have several echo dots and Sonos speakers. When engaging with Alexa, the volume on all the speakers is reduced. The one exception to this is the Playbar when playing audio from the TV rather than music. Is this due to be fixed ?

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bockersjv
7 years ago
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DirtlaxContributor I
asked in Amazon Alexa and Sonos
Alexa volume control with grouped speaker

I have a Sonos 1 grouped with a Play 5. When I ask Alexa to change the volume, the change only occurs on the Sonos 1 and not the play 5. Has anyone else experienced this behavior?

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jgatie
7 years ago
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stuwatContributor I
asked in Amazon Alexa and Sonos
Problem playing radio station when using Amazon Echo to launch station

Hi, if I say Alexa, play Triple M Melbourne in the bedroom, Alexa responds with Cannot find a station based on Triple M Melbourne, instead of actually playing the station. Other stations work fine. How can I resolve this?

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S
7 years ago
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Illoyd21Avid Contributor I
asked in Amazon Alexa and Sonos
Is there an easy step by step guide of what sonos and alexa will do?

All connected. added some music to the queue in the app... can pause music one time in 5, can't get amazon music unlimited to play any music at all using the phrases supplied here, It just plays whatever song is in the queue, so basically at a loss of how to use this, I have the echo dot and each has a play 5 or playbar. cant get the volume to go up or down and has some generic message about can't do it while there is no music playing - even though the queue plays.. guys have we really waited a year for this?

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Keith N
7 years ago
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simonjhutton84Contributor I
asked in Amazon Alexa and Sonos
Multiple Sonos one in 1 room and Alexa

I've just got 2 Sonos one players and configured Alexa, works about 75% of the time and I think it's because both are responding when I say Alexa. Is there any way to make only 1 of the Sonos One players respond when you say Alexa?

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Ryan S
7 years ago
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andrew pContributor I
asked in Amazon Alexa and Sonos
Getting Alexa to play over multiple groups

I got alexa connected, but I cannot seem to get her to play on more than one room at a time. She does not recognize Everywhere and she doesn't response to "play X in Kitchen and Living room" just one or the other.

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jgatie
7 years ago
S
stujTrending Lyricist I
asked in Amazon Alexa and Sonos
Alexa only playing one track from Amazon Music

Alexa is only playing one track from Amazon music. I have seen this fixed with a patch on here for Spotify. Is there similar for Amazon Music? Also; Sonos.com states that you can play all your music on Sonos using Alexa. My music is on my computer and in Apple Music. How do I play that? Diagnostic number 8000800

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jgatie
7 years ago
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Erich SchroederContributor I
asked in Amazon Alexa and Sonos
IFTTT use - always need to "trigger"?

When using Alexa for opening the garage with gogogate it works only when I start with: Alexa, trigger open garage. What I need to change to just say: Alexa, open garage?

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jgatie
7 years ago
careynjulian
careynjulianContributor I
asked in Amazon Alexa and Sonos
Sonos One multi room compatibility

When will Alexa Sonos One be compatible with multi-room playing with Alexa dots and echos?

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jgatie
7 years ago