Voice control and smart home

I have google voice set up on my Sonos Beam and it has started saying “Sorry I don’t I understand” randomly even when muted. I have no idea why this is happening, The fact that it’s happening even with the thing is muted is the really weird part. Also it happens mostly at night which is a problem since its in my bedroom! Any advice on how I might fix this?

Whenever I ask my Sonos Beam to play music using, “Alexa, shuffle songs by the McGuire Sisters” and later stop the music with “Alexa, stop”, I’ve noticed that the Beam will be in Muted state and cannot be unmuted verbally. I must manually grab the remote for my connected Roku TV and raise the Volume from 0 to 40.For example, say I’m watching YouTube on the full-HDMI connected Roku TV (TCL brand with CEC enabled), using my HP PC’s web browser. I hear audio fine at the expected Volume level (40). I then listen to a random song via Alexa – the Sonos/Roku volume remains 40 – then ask it to stop, as outlined above. Music ceases playing, as expected. Resuming the paused YouTube video, however, results in no sound! Volume level is now 0 (but never actively displayed on-screen as such).Saying, “Alexa, volume 4”, or pressing the PC’s up-vol button on the keyboard (I realize that’s a separate volume setting, but I want to assure readers here that it’s at max. vol.), doesn’t help. ONLY THE ROKU R

I  have read through the community and tried multiple things, but no luck so fare with paring Sonos One to Google Assistant. I have tried with both iPhone and iPad. The process stops once the Sonos App “calls” the Google Assistant app and i have chosen “Next” - “This may take a minute or two”  after a few minutes the Google Assistant app just returns this error: “There may be a problem”I  have tried the following: Deleted the sonos app. Deleted the Google Assistant app. I have reset the Sonos One speaker and added it to the system again.Still no luck. 

Hi all, Looking for some help, maybe someone has had a similar issue.I have a Sonos One in the living room that when i ask to play music using the alexa function it plays on my office speaker too. Even if i specify “play xxx in the living room” it still plays in the office. The speaker in the office is the older Play 1.  I’ve ungrouped them on the app, thinking that might be the problem ( the last time used may have been as a pair/group so it continues) but as soon as i used another voice command in the living room on the Sonos One, it was back to playing on both. Just wondered what i might be missing. Short of resetting everything and starting fresh i’m not sure what to do! ThanksPaul

I am trying to add Google Assistant to Sonos. Each time I try to do so, the Google Assistant app says that no devices are found. I've reset my router factory reset my Sonos one with no luck. 

Hi Everyone Is there a way to stop Google being so vocal when it replies to commands like turning off the lights? On my Google home device it just chimes but on my Sonos One it replies with some thing like. "OK turning off three lights". All the devices are in the same room.    Thanks Ryan

When is Sonos going to keep up with Google Assistant and support other countries.I am an English speaker and live in Malaysia. Google Assistant is available here but does not show up on the Sonos supported countries list - when will this be addressed please.B.

Two questions:The microphone can be activated ONLY by pressing the microphone button on the speaker. True or false? Pressing the microphone button will not activate the mic if the Touch Controls setting in the Sonos app is toggled OFF. True or false?rdp

I’ve got a Sonos Arc connected to my LG GX via HDMI ARC. I’m using Amazon Alexa for voice control via the Arc.When saying “Alexa, turn off TV” the Arc flips the current power state, while “Alexa, turn on TV” works correctly. In other words:TV is off, say “Alexa, turn off TV”, TV turns on TV is on, say “Alexa, turn off TV”, TV turns off TV is off, say “Alexa, turn on TV”, TV turns on TV is on, say “Alexa, turn on TV”, TV stays onThe one I underlined is unexpected behavior. Instead I expect the power to stay off. I have a routine when I leave home to turn off all the lights and devices in my house. So instead this often turns on my TV unexpectedly.

So a fan of Sonos, I brought voice controlled music via Alexa to my system, thanks to a ZP100 Connect. Amazing setup, and brought the flexible ability of inputting other music devices and Bluetooth into my Sonos system, no longer was I locked in by the app and my phone (or PC), and there was nothing I could not play over my Sonos System - TV, youtube, Alexa, iPlayer anything . It worked a charm….only now, all my Sonos Connects are moving to EoLI wanted to reduce my devices (each room with an Alexa/echo, connect and 2 speakers, so swapping a Connect for a new Sonos One seemed like the answer, I shed an Alexa device and a Sonos connect ….just lose the ability to input other music but how horribly wrong am I.Now, I have a Sonos One and a Play 1 next to each other, and I cannot pair them….rubbish meeting of my expectations but ok.Plan B: just Group them together and sacrifice the fidelity you seem to get with a pairing…..WRONG….my previous setup with the Connect, I could shout “Alexa, Turn

Just received my Move today and I use Google Assistant. I was able to get music playing (YouTube Premium) but when I asked for next song, turn volume up etc I was ignored.  This looks like a common problem.  Any solutions?

I have an Ikea Symfonisk Bookshelf as stereo pair and a Symfonisk lamp.I have set up the Alexa skill and I can ask Alexa to play on the Sonos speakers.However, I want to define my Sonos speakers as preferred speakers for the room in Alexa.When I want to select the Sonos speaker it always says “not compatible” the same for my Lamp in the other room.I have removed the skill and added it again, no avail. All apps (Sonos, Alexa) and all speakers, iPhone, and Alexas up to date.What gives? 

Hi, is there any other way to control local music library with Alexa than installing MyMedia app to computer? MyMedia works great otherwise, but downside is that computer must be running with MyMedia server app. It would be great if Alexa could control local music library without any third party application! Just like it control eg. Spotify or any web-based music service now. If there is no other way, I address this message to Sonos developers. Maybe in future we can see this feature on Sonos and Alexa!  

Is there a voice command to start playing the TV audio to multiple rooms/speakers? I can get my Beam (and attached Sub) to switch its input back to TV by voice, but I want it to be playing in another room as well. I can set this up via the app, but am really going for voice control. Ideally, this would be a single command (so I can give it a shorthand as a Routine) but if it takes two, so be it.Relatedly, is there a good way to redirect what’s playing in one room/group to another/all by voice? (That would make it easy to do in two commands.)I just switched to Alexa from Google because it feels a bit better integrated with Sonos (group support, etc), but would be curious about both honestly. 

Hi, I’ve had the in-built Alexa feature on the Beam for a couple of months and even if it’s not too bad, I don’t think the mics are as good as my Echo.  She misunderstands commands too often, for example last time I said “play the tv” she understood “play Disney” and started playing a random Disney song.It’s infuriating as it happens very often and I always have to switch the input from music back to TV. When I listen back to the Alexa audio recordings in the Alexa app History, that’s how I know she gets the commands wrong and the playback sounds very muffled. I’m not surprised she gets confused, the mics don’t seem that good. I live in a small-sized living room sitting about 3m away from the Beam, on a tv stand below ear level.Now what I’m looking for is turn off Alexa on the Beam but keep the ducking function as I quite like it and it’s the only reason I’m not using the Echo, because with the TV playing in the background it can’t hear commands well.The other day I came to know it's p

I am trying to find out if there is a way I can get Google assistant to work in a country not available yet?I am in the Cayman Islands and we should fall under UK or US settings but Sonos does not group us that way. Is there any way I can get it to work as the assistant works on all my other devices except Sonos. Thanks 

I've just got a sonos move.  All was great until I tried to use voice assistant during playback, you know to change the volume etc!   Voice works fine until music is playing and then the sonos just doesn't pick up the prompt (alexa, or hey google).  Its the same if I'm using Alexa or Google VA and also however music is being played, e.g. Spotify or tunein etc.   Pause the music and it works fine again.

Alexa volume is too loud and does not respond to normal volume control. Even if music is is at its lowest level, Alexa still sounds like it is at 10. This is bizarre. Can't use this device with other people are resting or sleeping anywhere in our small house.  When will this be fixed? 

I’m a bit confused, as I now have the new Amp I so thinking I could add it to HomeKit but it can’t find any sonos devices, what am I doing wrong.Frankly I would have thought sonos would have addressed this in S2 and added the code to scan.While I’m here which isn’t know often, what happened to Ryan S, I can see the normal gang are here which is great - sorry guys just don’t get the time to be on here but miss you all 

I apologise but this is a bit if a rant. For months and months we have been getting a persistent error with Alexa saying Spotify device off line when ever you try and use a voice command. You can manually play it to the Sonos 1 via Spotify but the voice command simply does not work. I should say this used to work correctly with issue what so ever. We have tried everything from every forum. Complete reset upNaming conventionsVoice actions ensuring Spotify is online in the app  You name it we have tried it, to me Alexa has con backwards . you wont get any help or support from Amazon and to me the product is now not fit for purpose. The rest of my extensive sonos speakers work perfectly. Please please please get this fixed 

I just bought sonos one gen2, i can not connect to google assistant.it said not avaiable in my country, why?Also my mic can not turn on or off thanks

Hello,I am actually building my new house, and planning its sound system.I plan to use an Amp linked to the TV as input, and obviously some speakers. I already own a NAS (Synology 216 Play) which stores my movies and music.As I understand, I might be able to use the Amp as output for my music library inside the NAS, using the S2 app?But here is another question that I cannot answer for now : my family has gifted us an Amazon Echo (we do not have it yet thanks to the lockdown), can I use it with the Sonos S2 app? It seems that the Amazon Alexa app cannot use the NAS as a library (not directly), and as I plan to pilot everything with the S2 app, it would be nice to keep this Echo speaker.  thanks a lot for your tips!

Hi All,  Here’s what i would like to achieve: PIR is triggered, or, laser beam is broken  Notification is sent to a Smart Hub Smart Hub triggers Sonos Sonos plays a Dog Bark at Max volumeFirstly - is that possible? Secondly, what Smart Hub offers the best integration with Sonos to allow me to do this? Smarthings? Homeseer? Hubitat? Thank you

I’m very curious about Sonos Radio HD… I would definetly consider subscribing to it however i never ever use the app to get my music … I always use voice to request for music and this is a must have for me to subscribe…  so my question is can i have Alexa use Sonos Radio as my music service or do  I always have to use the app ?  

Trying very hard to connect sonos 1 to alexa . It used to work . Then stopped . Alexa worked but would not plsy sonos 1 speaker . HAve reset speaker . deleted / restored app both sonos and alexa .  (all speakers work on the sonos app) . Now alexa wont work at all . Alexa app says it is enabled . Sonos shpows speaker . In Sonos services i cannot find voice / alexa option . 6 hours on this . HATE IT .