I had a similar issue. Since a week, Sonos stopped understanding basic commands like Play Joe Fm on Tune-In or Volume Up or Down. It did react on the Hey Google wake up but didn’t understand a thing after that.

Here is how I fixed it:

I browsed to:

https://myactivity.google.com

Make sure you are logged in with the correct google account.

On that page you see a list of all the commands you ever gave to your google assistant and browsing history.  To make it easier and only see assistant commands, you can press the Filter button and select Assistant.  It will only show commands.

The long history list seems to confuse Sonos.  So press the “thrash can” button next to the Today and all the other dates.  I had to press many times because it keeps the history day by day and there is no delete all history button.

After that, select the main “My Activity” menu on that page and select “Activity Controls”

Uncheck the two boxes in Web & App Activity.  It pauses google recording all your activity.

This fixed the problems and I could again have a meaningful conversation with my Sonos One.

For example a command like Volume 1 or Volume 2 did not work anymore at all.  Since I went through the above steps, these work again.

Despite the fact that I disabled “Include voice and audio recordings” in the “My Activity” section, it still seems to register all commands in the history.  So I may need to clear this in a month from now again.

It would be great if the Sonos team checks why this activity history is such a problem with the Sonos One. Because it isn’t with other devices like Google’s own Home devices.

Have there been ANY responses from Sonos about this ?? 

Its very frustrating. I have a google home mini, but bought two Sonos Ones to replace this. It looks as though I’m going to have to place the google mini in the room with them. What a waste of money! 

Sonos.. Could you please respond to this? 

It has again been unresponsive to volume commands for the last week. You can ask the Sonos, questions, like “Who is Donald Trump” and it never misses.  But a simple Volume Up or Down command is a hit and miss experience.

Strange: since this morning it understands volume commands again. Very frustrating. 

I’m having the same issues in Germany, but only with my One Gen 2. Up until recently it worked. The Beam works perfectly. The comments also don’t directly appear in the My Activity log, while the one from the Beam are directly there. They show up later as Unknown voice command.

Thanks very much JD Moons. Your fix solved my problem. I cleared the historical commands into my activity and now the device works properly.

I suspect this happens when you set up multiple languages.

I bought the Sonos One only a few weeks ago. Initially I set it up in English and it worked fine. Then I added a second language in the google assistant app (french) and it seemed to work only well in French and not so well anymore in english. I removed the french language and it was not working very well anymore since then. I have reset the sonos and the google asssitant app but nothing was working. Now I have cleared the acitvity and works again like a charm! Let’s see in a few days how it is going to evolve! So far i haven’t unchecked the history recording of the commands.

Exact same experience as OP. Clearing the activity history hasn’t solved it for me unfortunately. So frustrating 

It’s working okay here for me in the U.K. Perhaps try clearing the Sonos Skill in the GH/GA App and when the speaker rooms are cleared from your Google Home, add the GA to your Sonos speaker(s) again via the Sonos App “Settings/Services/Voice” menu option.

Three things to also double-check are that you have the following…

• Just one language installed in the GA location settings.
• That you have just one Google Home on the Account 
• That the chosen ‘paid subscription’ only Music Service, set as your default service in the GA/GH App is also installed as a service within the Sonos App using the same login credentials. 

Hope that helps to get you up and running with GA on Sonos.

Same issue here on a new Sonos Move (diagnosis ID: 1477074619)

Google Assistant responds to a handful of basic commands (what time is it, what’s the weather) but never responds for anything more complicated (skip this song, what’s this week’s forecast, what’s my first meeting). 90% of the time, these queries have no response at all or I get “Sorry, something went wrong”.

My Google Home Mini with the same account on the same WiFi has none of these issues.

Here’s what I’ve tried (none of which have worked)

• Factory reset of Move
• Unlink then relink Assistant in iOS Sonos, Home and Assistant apps
• Delete and re-install Assistant and Sonos apps
• Connecting to a different Google account
• Changing language from UK English to US English

This issue has been happening for months. I bought the Move specifically for its Assistant integration so this is extremely disappointing and Ive wasted hours trying to resolve the issue.

Hi @csmith. Thanks for posting.

I have taken a look at your diagnostic and I would like to know a little more about the network you are running. 

What is the make/model of your router? Additionally, please ensure the router meets our network requirements.

Regarding the commands on the Google Assistant service, would you be able to quote actually how you are asking to perform the advanced commands? 

I would recommend this be done with no other Google Assistant devices in the area. If possible, I would even recommend temporarily unplugging those units.

I am having similar issues with my Sonos 1’s.  I’ve connected them all into Google Home and have enable Google Assistant.  Some of them work just fine, whereas others don’t seem to work well at all.  For example, I can say to my Sonos 1 in my den: “Hey Google, play Sublime in the master bedroom,” and music will play in the Master Bedroom.  However, if I go into the master bedroom and say exactly the same thing to the Sonos 1 in there, it will tell me “I can’t do that here, but you can ask me to play it on one of your other devices.”

Weirdness. I’ve tried removing and re-enabling the Assistant from all of the devices. Still inconsistent behavior. Can I get some help?  I’m about to disable the Assistant on all of my Sonos’es and buy a few Google minis for throughout the house.

Sonos One is completely useless for Google Assistant.

I have devices for Google Assistant from Google, Lenovo and JBL,  They all work well, and respond to the same commands in the same way.

The Sonos One is hopeless - completely and utterly useless.  You have to yell at it, but the worst is that it responds in a completely different way to the other devices, and does random things unrelated to commands that are completely reliable on my other devices.

I have also used Alexa on the Sonos One - no such issues when compared to ‘real’ Alexa devices.

Sonos, are you going to do something about what is clearly a critical failure of your device, or going to resort to form and treat your customers like you did with the ‘trade up’ program, or the S1 to S2 ‘screw our historical customer base’ efforts?

Dave

Hi everyone, thanks for reaching out to the Sonos Community.

For those of you having trouble with Google Assistant, here are some recommendations;

It’s always a good idea to start with a network refresh, which you can perform by rebooting your router (turning it off for about 15 seconds before turning back on), followed by each Sonos device when the network is back online.

If using a mesh system in conjunction with an ISP provided router, it’s generally best to either have the mesh set to “Bridge/AP mode" or have the ISP provided router set to Modem mode, this will prevent Double NAT which can affect Voice Services - if you’re unsure about this, I’d recommend reaching out either to the mesh manufacturer or your ISP to assist in making these changes.

If there’s a general pattern you’ve noticed, for example that you need to ask the same question 3 times consistently, then there may be “ghost devices" registered in your Google Home app. If you open the Google Home app, and tap the Profile icon in the top right, then go to Assistant Settings > Devices, do you see any of your speakers listed multiple times? If so, I’d recommend removing any instances of that speaker, and then re-adding Google Assistant via the Sonos app > Settings > Services & Voice > Voice > Google Assistant > Add to Sonos.

If you’d like some assistance with any of this, then feel free to reach out to our Support Team via live chat or phonecall, and they will be able to perform some more in-depth troubleshooting with you.

Having the same problems here. This nonsense has been going on for more than a year now, so many things don’t work, and Sonos won’t fix it.

This doesn’t have anything to do with duplicate devices in the Google Home app, or WiFi problems. All Google Home/Nest speakers work, but Sonos speakers won’t, no matter what you do, even if you wire them up to your router.

I’m really tired of this. So many things don’t work, so many features are missing, and all we get are these generic responses faulting WiFi or saying it’s just some other user error, even though the problem here is the Google Assistant integration on Sonos devices, which sucks big time.

We keep getting told that our feedback will be passed on to Sonos’ technical engineers, or we’re being told to contact customer support, and nothing ever gets resolved.