Voice control and smart home

I can’t set google assistant voice service.I have tried different wifi, different ethernet provider, connecting via ethernet cable, rebooting, reinstalling app. I always get and connection problem error.How can I fix this? 

Hey guys, I’ve noticed kind of a weird problem that happens with my Sonos speakers and using google voice commands to play music via Spotify. I was curious whether anyone else noticed the same problems. Normally, when asking Google assistant to play music (again through Spotify,) everything works as expected. However, I’ve noticed that, if I use the Sonos app to select/play something w/ my phone, and then later try using a google voice command to play music, Google assistant will acknowledge that the song will be played, but nothing happens. If I repeat myself and ask a second time, it will play properly, but I’ve notice that every time I try doing a voice command to play music after having used the sonos app to play music earlier, I always have to say the command twice before it’ll play properly.  Does this happen to anyone else using Spotify w/ Google assistant? Thanks. 

If I’m listening to music at volume 5 or 6 for example, and ask Google to play music or another command, the VOICE IT FAR TOO LOUD, I have to plug my ears.How do i change this?Google speakers used to have a voice setting for the voice volume, this is no longer there.Any updates?

I have a Beam in the lounge with two One SL’s as surrounds. Google Assistant works fine on this setup. I have just bought the Roam and when trying to add the Google Assistant, it simply does not find the device. I have now tried it several times, both through Google Home and also starting within the Sonos app. I removed Google Assistant from my Beam and tried again in Google Home, it found the beam instantly … but not the Roam. Ugh. The Roam is on my network, I can play Spotify through it, I can add it to other speakers to play the same music concurrently (speaker groups?) … but I can’t add Google Assistant … as Google Home just cant find it! Frustrating to say the least. 

The last few days when I ask Alexa on SONOS to play Spotify all I get is Alexa responding “here is Spotify” and complete silence. This is happening on all my SONOS Alexa enabled speakers. I have disabled and enabled the Spotify skill and the Alexa app and I am still getting the same results.

HelloI have read other conversations on the topic but they are all quite old and I would like to have an update on this issue. I bought my Sonos One, one week ago and I’m very disappointed with the quality of the microphone, I thought I was buying one of the best smart speakers on the market but it doesn’t look like this one is it. Using the voice control is so annoying that I would have done better buying a normal speaker instead. Can someone from Sonos help out with this issue or if someone from the community knows how to fix it, I would appreciate your help. Thanks​​​​​​​Luigi

I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no availHowever, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Living Room (Sonos Beam name) she would say it was still 1 even after I’d visually checked the volume increase in the Sonos app. Hop

Sonos One/Move integration with Alexa appears to not support the AudioPlayer interface, at least not fully. The Alexa skill, "My Media for Alexa", uses this API to stream music, however, when playing a list of songs, Sonos plays only the first one in loop. Asking Alexa to play next song works, so it seems it is the play from one to another that does not work correctly. I contact Sonos Web support and basically the answer was that Sonos does not support 3rd party Alexa skills. This is well and good but for example Amazon echo support this skill fully. So it would be great that Sonos is looking to fix that as "My Media for Alexa” skill is the only one works fully by using a local music library (the Plex skill is very buggy in comparison). So please Sonos, look into that

I'm not sure if other assistant enabled devices have this issue, but the Google assistant on the beam has become pretty useless.I've set the default speaker for the beam to be the beam itself, but I still have to say what room/speaker I want the music to play on.If I ask to skip the song, or change the volume, I get the response "something went wrong". Even with voice match and Spotify premium, getting a playlist or most music to play only work about 40% of the time.The only way to make things work is to use some other Google home device to handle commands and set the beam as a default speaker.Does anyone else find the beams assistant integration lacking? Is there a fix?

Reaching out to the community after multiple attempts via Chat and over the Phone to support at Sonos, and trying multiple recommended solutions. I’m having this weird issue where my Sonos Arc (purchased Nov of last year) will not work with Google Assistant after an unknown length of time. I have set up Google Assistant and it will work find for an hour, 5 hours, a day, maybe sometimes even a week - then all of a sudden when I say “Hey Google”, it will just tell me “There was a glitch, try again in a few seconds” or “Something went wrong, try again in a few seconds”. I have tried the following:removing Google Assistant and re-adding multiple times removing Sonos from my Google Account multiple times unplugging Sonos Arc and plugging back in multiple times tech support made some updates to DNS settingsAfter each of the above, the Arc will work for a little period of time, then randomly go back into the “There was a glitch, try again in a few seconds” or “Something went wrong, try again

I — like apparently so many others — have tried a million times to get Google Assistant connected to my Beam. It worked some years ago, but I must have made some changes... Anyway, I now got it to work by unlinking the Sonos account (which must have been created years ago) on Google. You want to go to your matching Google account and under ‘Security’ click on ‘Linked Accounts’. There, if you have an old Sonos account, unlink that. And then go back to Google Home (or the Sonos app, I guess) and do the normal procedure for adding a device. (this is the direct link to ‘Linked Accounts’: https://myaccount.google.com/accountlinking) BestMikael  

Using Alexa on my Sonos Arc to play Apple Music or control my Fire TV stopped working about a week ago. Regarding the former, it turned out to be a server issue that Sonos fixed. But the latter never came back. I have uninstalled and reinstalled Alexa on the sound bar, disconnected and reconnected in TV and Video settings in the Alexa app, unplugged my TV and Soundbar and then plugged them back in. It did all work last week before the break down. And I can control my TV if I connect it to a different (amazon) Alexa device. But when I connect the TV to the Arc on the Alexa App, it says connected on the app. but when I ask her to do anything with the TV my sound bar tells me to connect a TV in the Alexa app (already done). I called support twice, and they walked me through the same things I had already done then put me on hold and I got disconnected. REALLY frustrating. Anyone else have this issue? Any ideas or advice?

Last week my Sonus One stopped accepting my Alexa command to play BBC Radio Two. If i say “Alexa, ask the BBC to play RADIO two” The speaker plays the “BBC Sounds” but nothing is played. If i say “Alexa open BBC Sounds” Speaker then says “BBC Sounds Ask for news or the name of the Radio Station” Nothing i say plays anything.I have factory reset everything unlinked everything and re-joined everything but nothing makes a difference. It has been working fine for months.To play BBC Radio Two i open the App and find it there. Alexa works for other stuff like “alexa whats the weather like) . Any pointers of where to look next?

Seems like this has been an ongoing issue but wanted to bring back to attention the inability to create speaker groups with sonos and google home products despite sonos being available with google assistant.  Hoping someone has a work around or at least that sonos is moving towards this?  Frustrating to use all other features of google assistant but this. 

Hello everyone,TL;DRCannot set the Roam as the Alexa-enabled device for any room in the Alexa app (unlike all other mic-enabled Sonos products)DetailsJust got the Roam today. I set it up, enabled Alexa on it and I added the Roam to a room within the Alexa app. I can properly play music on the Roam and it responds to Alexa just fine.I am having an issue however.Normally in the Alexa app (I'm using Android), for any room, you can set which device is the 'Alexa-enabled device' so that when you say 'Alexa, turn on lights' it only turns on lights for that room. I have 6 other rooms set up this way through-out the house using a variety of Sonos speakers (one uses a Beam, another an Arc, another a Move, the rest using Ones).For some reason I cannot do this with the Roam. It doesn't show up in the list of Alexa-enable devices.In case of an oddity I actually removed Alexa from all my Sonos speakers, disabled the skill in the Alexa app and deregistered all Sonos devices from Amazon and then adde

Hi,i just got the new sonos roam and when ever i switch it off, it switches on again. How do i keep it off? Thx

Hi there Nearly on May 4, my Sonos One stop of working with Alexa, with hard problems to be recognized by IOS app. Following a suggestion here, I did de-activated the Sonos skill in Alexa, and then it didn’t appeared and when trying again, it says that there is a geographic restriction. I have my Sonos one since 2018 working in Chile with Alexa.There is a bug on the app/system? Or there are legal issues relative to these georestrictions? There is a data when it could be solved? best

Just updated the system with a roam and a couple of Move's. Simple question really. I'm Using Alexa on all of my speakers, and is there a way (or a command) where she will play what I'm listening to in another room as well. For example, been using the roam in the bathroom and then want to carry on listening to where I'm at on the playlist in the bedroom, leaving the roam in the bathroom. I know I could hold down the play/pause in the bedroom before I get in (or out) of the bath, I just wondered if there was a command I could give that would then add another room to the song playing? Cheers 

I can't add Sonos to Google's Home or add Google Assistant to my Move. Both approaches fail after giving my Sonos credentials, telling me to register speakers to my account. I have 10 speakers registered to this Sonos account! I used to have it all working, specifically allowing me to use my Sonos Port as the default speaker for a bike mini, in my kitchen. This all broke, so I removed the integrations and started again. But it added my V1 Connect, not my V2 system. So I moved my V1 Connect to a new Sonos account, leaving all my V2 stuff on the original account. Now I get this issue when trying to add Google Assistant integration to my V2 system account.

I have 10 Sonos speakers and 6 Amazon Echoes in various rooms.  My main on e, in my living room, will playback a requested song on my Sonos system but none of the other Alexas will do so.  I have tried everything I can think of to get them all to playback over Sonos but have come up empty.  Anyone have a clue how to fix this, assuming it can happen?   Help me obi-Wan, you’re my only hope… 

I also have a Roomba that works flawlessly with a Google Home Mini, but I can't control it with the Google Assistant through my Sonos One.Can someone help me with this problem?

Hi everyone! I’ve been trying to do something but so far I’m not sure about the best solution. The best would be to solve it via IFTTT, but I think I’ll have to install HomeAutomation at my home’s server. I am playing Spotify via Sonos at home the whole day, I love it, but I miss the short hourly news bulletin from a radio station, at least when I’m working from home.The radio station I usually listen has a podcast (also available in Spotify) where they add these bulletins, here’s their RSS: https://fapi-top.prisasd.com/podcast/playser/boletines.xml I would like that when a new episode is added to that bulletin, and if Sonos is currently playing at home, the new bulletin gets added to Play Next at Sonos, so it will play after the current song, and then continues with the Spotify playlist. Any idea of what would be the best tool to solve this? So far I haven’t run any automation yet for Sonos.

Does anyone know what elements of the "Alexa AudioPlayer interface" is not supported on Sonos One?The reason I ask, I have a skill that streams our radio station just fine on Amazon made speakers but plays only silence when the skill is enabled on Sonos One.   The skills interacts fine and says it is playing the station, but only silence is heard - no error prompts.  The station streams fine with the TuneIn skill but we would prefer to promote the "Get Me Radio" skill.  Wondering what I could tell the developers to help them determine why it fails only on Sonos speakers. p.s. I have disabled and re-enabled the skill many times...works consistently with Amazon speakers but fails with Sonos One, no matter what station I select.

When I use Pandora via my Echo Show 5, each song repeats once.  It doesn't happen with Alexa by itself, only when using Echo, or so I thought.  I've think what is happening is both the Alexa app and Echo are trying to control the speakers, so one is repeating the other. I remedied the problem (touch wood) by saying, "Alexa, stop," which stopped all music.  I changed the wake word on Echo from Alexa to Echo, so that the Alexa App and Echo don't both respond when I command one.  I restarted Pandora using Echo, and now playback is back to only once per song. I've seen two threads about this.  Both have been closed for comments, but Sonos indicated they'd look into the problem and then update the thread/s.  That was a year ago and, from what I can tell, no solution was ever posted.  I'm not sure if my discovery is a permanent fix, or a fix at all for that matter, but I thought it might give users somewhere to start and Sonos some idea as to what to investigate.

My Sonos Roam is on a shelf in my office. If I'm in another room in the presence of a Google device (Home or Home Mini) and ask it to play music, the Google device answers me but the Roam, in another room, plays the music.  The Roam isn't responding to the query directly, but somehow it ends up playing the music anyway. How do I stop it doing that, so the music will come out of the speaker that's responding to me? This didn't happen before I had the Roam (eg the two Home devices didn't steal audio from each other). I had considered turning the Roam off as a workaround, by holding the power down for 5 seconds, but after a while it always turns back on again by itself so that's not a solution. Any ideas gratefully received!