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Get help with your Sonos Ace

  • 324 Topics
  • 1,915 Replies
324 Topics
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rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

383128
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4 months ago
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Walley420Contributor I
asked in Headphones
noise cancellation sonos ace

Noise cancellation is barely working when I’m in train or similar noisy place I still hear my surroundings, which is really annoying. In the Sonos app the noise cancellation mode is on  .. can I do sth else or do someone got a similar problem? 

261
Sotiris C.
5 hours ago
NixEar
NixEarContributor I
asked in Headphones
TIBO 3 to Ace

I just got a pair of Sonos Ace Headphones.  I use a TIBO 3 box switch to connect my CD player, tape deck and record player to my amplifier.Any idea if I can play an LP through the TIBO via Bluetooth to my new headphones ?   Thanks!

142
NixEar
9 hours ago
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VetschContributor I
asked in Headphones
When will I be able to connect two Sonos Ace to one Sonos Arc?

I build a home cinema, used my exsisting Sonos setup, bought an Arc og two Aces.Me and my wife where ready to watch movies together after the kids went to sleep. Now I learned that you cannot connect two Aces to one Arc. What a disappointment...thats the one and only reason I bought and Arc and two Aces…When will this be possible?

61529
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22 hours ago
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SanYuanContributor I
asked in Headphones
Need to enable Sonos Ace to play output from the TV at the same time as the Sonos soundbar

As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra.  In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question.  The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV.  I found out after the purchase, this was not the case.  What a big disappointment.I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar.  It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?

2238
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1 day ago
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SebMoi
asked in Headphones
SONOS ACE : Impossible to stop Bluetooth with usb-c to jack cable

I have a SONOS ACE and I use it only with the usbc to jack 3.5 cable because I don't want wave on my head.I test it with an electric field meter : despite the led is white, the headphone always emits in bluetooth (10V/m instead of 0.6V/m). This value is very very high because the bluetooth of my smartphone is off : The headphone ping in continuous to search it.If I turn on the bluetooth with the cable and I use the Sonos application : the value decreases at 3V/m but it's again high.I don't have this problem with my old headphone from an other mark (0.6V/m with cable, it's the environmental noise).There a solution to really turn OFF the bluetooth or it's a software bug ?Sonos can confirms this problem ?

18118
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1 day ago
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jellycatContributor II
asked in Headphones
dolby Atmos via apple music on Sonos ace

I don't seem to be able to get anything other than lossless in Apple music when listening with my Sonos ace. Settings are set for spatial but is there something else I need to do? Thanks 

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J
3 days ago
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scdowdle1974Contributor I
asked in Headphones
Unable to get my Sonos Ace to connect to iPhone app

I just purchased a Sonos Ace headphone set and cannot get it to connect with the app.  I already have many Sonos products including Playbar, Play:3, Play:5 and a Connect.  All of these I have to control through the Sonos S1 App on my phone.  If I go to the “new” Sonos app, it’s like it’s not compatible with ANY of my old sonos equipment.  And when I try to add my Sonos Ace it says it can’t find them.  If I try to connect the new app with my existing system, it says all of my equipment must be controlled by the S1 app… which can not connect with my headphones.  What gives?

394
Airgetlam
5 days ago
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JjtContributor I
asked in Headphones
Sonos Ace Left earcup making thumping or vibrating sound / case

I’m experiencing an issue with my Sonos headphones—there’s a thumping or vibrating sound coming from the left earcup. Has anyone else encountered this? Any tips or fixes would be appreciated! The problem sometimes occurs when I put the headphones on without even playing any audio. Additionally, when I have the awareness mode activated, I hear a wind-like noise, even though I’m indoors and there’s no fan; it almost sounds like static. On another note, the zipper on my case disconnected from one of the tracks after only two days of use. I reached out to Sonos to request a replacement and inquired about any changes to the case design, as I remembered MKBHD mentioning issues in his review. I was informed that I would receive the same case with no design changes. If it breaks again, I would need to pay for a new one out-of-pocket, which seems unreasonable. Given the price of the headphones, I would expect a more durable case for my $500 investment. 

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T
5 days ago
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virtusContributor I
posted in Headphones
Sonos Ace for PC changes output

Hi, I’m trying to use Sonos Ace for daily use on the computer (Windows). When it comes to games there’s constant problems. What I think is happening is that some games wants to use microphone, which then activates hands-free mode or so. So it changes the output to the “wrong one”, while also lowering the sound quality to free up bandwidth for the microphone. This is especially annoying since there is a dedicated wire micrphone that is configured to be the default. Anyone have any idea how to fix this?

402
V
7 days ago
M
Mark_225Contributor II
posted in Headphones
Ace TV Swap w/Beam (Gen 1) - Default Volume Settings?

I’m enjoying the TV audio swap feature - but when I swap back and forth - the volume on both the headphones and the Beam always reset to some sort of predeterminded default volume setting - 60 for Ace, 15 for Beam.  There doesn’t appear to be an app setting to control this, and they don’t stick to the previous settings. Am I mising something?   I hope they update the app to support this someday.-Mark

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7 days ago
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k6psContributor I
asked in Headphones
Does Ace work with Beam Gen 2 in 2025?

Hi!(Sorry I meant Beam gen 2, but I think I can’t edit that anymore)I believe this feature was never there or added back somewhere middle of the 2024?Does it work today and does it support Dolby Atmos when watching movies?Also do you need iPhone to set it up or Android is also ok?One more thing - it doesn’t try to mimic your (limited) home setup, right? I mean if you don’t have height or rear speakers, then it’ll still to mimic 360 degrees? (As well as headphones physically can mimic that)

492
K
8 days ago
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UltrakingContributor I
posted in Headphones
Sonos Ace volume too loud.

It’s loud even setting it at the min. Can Sonos fix this? I compared it with my Bose Headphone. Sonos Ace is a lot louder. I don’t want to return it. However, if it can’t be fixed, I have no other choice…. 

1979
J
8 days ago
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ace24Contributor I
posted in Headphones
More precise low volume control | Sonos Ace

The Ace have a markedly better sound profile that my AirPods Max (AM); however the precision of the AM’s volume control, especially at the lowest volumes, is peerless. It is quite granular and decreases to the point of barely hearing sound. This allows me to read, write, reflect, or sleep without intrusion.The lowest volume level on the Ace headphones is far too intrusive for the quiet enjoyment of one's music during said activities, which is a real shame (and perhaps not a priority for Sonos given the recent app debacle). I wear ANC monitors to shut out not create distractions, so it pains me to say that I may end up returning these despite my deep appreciation of their sound profile.I would note that other OEMs (eg, Bose QC Ultra earphones and earbuds) have the same issue, but I expect better from a more expensive product. This feedback relates specifically to my use of the Ace headphones with my iPhone and iPad. I received and updated my Ace headphones today, which means that for me

2806
J
8 days ago
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RobertoToroContributor I
posted in Headphones
Pairing 2 Ace to an Arc bar

I recently bought 2 Ace headphones with the idea connect them to the sound bar. I discovered it's not a feature developed for now. I chose them over beat or Apple headphones (they CAN pairing 2 headphones to apple tv!). Did I choose wrong? Do you “sonos” finally decide add this feature? Active noise cancellation is not made for share it? Thanks.

201
Stanley_4
8 days ago
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MAC881VContributor I
asked in Headphones
ACE Travel Case

Is anybody else observed the quality of the Ace case is poor and the zip design allows it to stick ? I fear the case material also won’t last , is there an improved case planned ? The case also marks easily.

633
AjTrek1
8 days ago
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PlatobobContributor I
posted in Headphones
Ace control notification volume is too loud

Controls' volume is absurdly loud on sonos ace headphones, e.g. volume up/down, pause/resume, switching noise modes. I was very surprised that control notification sounds do not scale with the volume, and stay very loud at all times. Is there any way to either scale or lower them?

161
Jamie A
10 days ago
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Daniela SierraContributor I
posted in Headphones
Issues with Sonos Ace pairing in Sonos App

I tried pairing my Sonos Ace headphones with another device after having added them to my iphone and I couldnt pair them back in my phone. I had to factory reset them but it was super difficult to repair them back in my sonos app despite the headphones were appearing in my bluetooth settings. The app were not recognizing the headphones. This is innaceptable for headphones at this price point (500 USD)! 😡

372
Ken_Griffiths
10 days ago
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WaxounetContributor I
posted in Headphones
Head tracking

Hi,When headtracking is enabled, the LED does’nt work.Any suggestion please?

262
Corry P
10 days ago
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NmasContributor I
asked in Headphones
Sonos Ace keeps disconnecting from MacBook

I recently got these headphones and I am having issues with connectivity. It keeps on disconnecting from my laptop. The longest it stays connected is 2 minutes which is very frustrating. Nothing is covering the IR. Not sure what the issue is as it connects fine to my phone. 

171
Airgetlam
10 days ago
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BroomTechContributor I
asked in Headphones
Will Ace support audio swap with other speakers?

Hello.  Apologies if this has been asked already (I did look but couldn’t immediately see if this was already asked)…..I would be grateful if someone (ideally Sonos themselves) can detail whether or not the Ace will ever be given an audio swap feature with non soundbar speakers?I have a pair of One’s on my desk and I would love to be able to, at times, send the audio to my headphones in a seamless way.  A couple of use cases for this;Transferring audio from speakers to headphones when it gets late and the wife/kids go to bed.  I have an open ‘office’ area, so cannot listen to speaker music later in the evening without disturbing others Transferring audio from the speakers to the headphones when I want to do a burst of focus work and prefer the audio more ‘direct’ - rather than just blasting music from the speakersThe point is for the transition to be seamless - i.e. just re-direct an existing playlist / radio station / song from one audio output to another.Currently if I do this, I nee

21015
Flattliner
10 days ago
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ramuscusContributor I
posted in Headphones
Simultaneous use of Sonos Ace & Sonos Arc Ultra

Sonos Moderators (if you’re listening):If you want to be THE CONSUMER PREFERRED SOUND/LISTENING VENDOR for Music, TV and more:Why would you: Put headphones into the marketplace that can’t simultaneously be used with Sonos Arc? Think of white space in the marketplace and build hardware and software that creates a palpable Value proposition in the TV/Music sound space? Before developing a product or software, exhaust research into the space to determine what’s missing in both Sonos’ portfolio and in the marketplace, i.e., answer this question: what does the consumer need that can’t be or is not supported by peer equipment/systems?  Who’s “Looking Around the Corner” to de Foresee, envision, anticipate, common TV/Music experiences and build to the various scenarios of listening needs of the consumers that you intend to sell to? Engage, Respond To the Sonos Community and build hardware/software that allows for simultaneous deployment of the Sonos Ace and Sonos Arc (and other outputs)?

282
R
10 days ago
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SmokedContributor I
posted in Headphones
Sonos Ace playback issues

Just recently bought the sonos ace - immediately it has issues with playback, where the sound will disappear in the middle of a song for a split second and come back. How do I fix this? This happens every few often and it's terribly annoying 

331
Corry P
11 days ago
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ClewestContributor I
posted in Headphones
Sonos Ace Headphones Compatability

I thought Sonos Ace headphones were compatible with the Sonos system. I want to listen to my CD and phono, which are connected via ports, using the Ace headphones. Not polssible say Sonos. I can’t even listen to my Sonos music library! These headphones are worthless.  I can’t believe they are not compatible my Sonos system. Disclaimers should be made by Sonos. Now I’m getting grief about returning them. Very unhappy Sonos user.

959
Ken_Griffiths
12 days ago
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jellycatContributor II
asked in Headphones
Sonos ace tv swap not working

I have connected my Sonos ace to Sonos beam gen 2 through the app but the sound does not swap. No message on the app to say there's a problem - it appears to think there is a connection but the sound is still coming from the beam and not the ace. I have followed the instructions on the Sonos site but am I missing something?

842
J
13 days ago
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