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Contributor II
December 6, 2025
Answered

Volume up not working Ace

As the title says. When using a wired (usb c - c  the one that came with the product) the rocker button on the headphones will only turn the volume down. 

I can turn the volume up and down with the phones (Pixel 10 pro) physical buttons and also when using Bluetooth. But can't raise volume when wired. 

 

Anyone else? 

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Stanley_4
Stanley_4Answer
Grand Maestro
December 6, 2025

Call Sonos support, they may be able to see something. 

1 reply

Stanley_4
Stanley_4Answer
Grand Maestro
December 6, 2025

Call Sonos support, they may be able to see something.