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Contributor I
January 4, 2026
Answered

[Sonos Ace] Audio and ANC artefacts since 3.9.9 FW update

Hello,

I noticed the following issues just after upgrading my Ace headphones to the 3.9.9 FW

Pop artefacts from the ANC when working on my computer, it’s related to the ‘click’ sound of my mouse and to the keyboard keys sound. I get that issue with Adaptative ANC ON and OFF (I’m aware of the well knowed ANC pop artefacts with some specific sounds, but this one only appeard after the update)
Audio artefacts when using aptX Adaptative in ‘low latency’ mode, it’s partially fixed by switching the bluetooth connection mode to “multipoint”, but i still get some artefacts from time to time.

 

I’ve already performed a factory reset, but it didn’t help.
Is there any where to downgrade the FW to the previous version ?

Thank you.

 

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Stanley_4
Stanley_4Answer
Grand Maestro
January 4, 2026

No public downgrade option, calling support is your best option.

3 replies

Stanley_4
Stanley_4Answer
Grand Maestro
January 4, 2026

No public downgrade option, calling support is your best option.

Lyricist I
February 16, 2026

Thecgreen light om my Sonos soundbar remains blinking

 

 

Airgetlam
February 17, 2026

So, other than referring you to the LED states FAQ, what did Support say, when you called in?

Bruce