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Answered

Volume up not working Ace

  • December 6, 2025
  • 1 reply
  • 18 views

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As the title says. When using a wired (usb c - c  the one that came with the product) the rocker button on the headphones will only turn the volume down. 

I can turn the volume up and down with the phones (Pixel 10 pro) physical buttons and also when using Bluetooth. But can't raise volume when wired. 

 

Anyone else? 

Best answer by Stanley_4

Call Sonos support, they may be able to see something. 

1 reply

Stanley_4
  • Lead Maestro
  • Answer
  • December 6, 2025

Call Sonos support, they may be able to see something.