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Get help with your Sonos Ace

  • 239 Topics
  • 1,524 Replies
239 Topics
M
MordorfContributor II
asked in Headphones
App crashes when I add ace headohones

I have a number of sonos devices, 4 subs, an arc, a beam, 6 ones and a roam as well as ace headphones. Whenever I add the headphones to the sonos app it works to start with but once I've closed the app it will force close once I try and reopen it. I have to clear the apps storage and then discover my system and login making sure the headphones are not turned on. This then enables me to use the other devices and I can still use the headphones as long as I don't open the app when they are turned on. I've reset the headphone numerous times etc but no matter what I try the same problem occurs. This is on Android and using the latest app that was released a couple of days ago but has also been the case on the previous versions too. Has anyone had this problem and if so is there a fix for it?

6
M
8 minutes ago
D
Dunny 53
asked in Headphones
Compatible wireless headphones.

I’m looking to get a set of Bluetooth headphones. I can’t justify buying the new Sonos ones so my question is are all Bluetooth’ phones compatible with my Sonos system which consists of , Beam,Port,Mini Woofer and two One SL surround speakers?Thanks in advance. 

10
ratty
1 hour ago
A
Andre17Contributor I
posted in Headphones
Sonos Ace - Mic issues with Slack

Hi everyone,Got my Ace headphones last week and really like them.A big issue I’m having is with the microphone, specifically with Slack (I don’t seem to have this issue with teams, google meets, phone calls, etc.).During slack calls, within a few minutes the Ace microphone seems to stop picking up audio. I’ve had several calls now where other people in the call suddenly stop being able to hear me. If I disconnect and reconnect to the call, that will usually buy me another few minutes before it happens all over again.I’ve checked all of my macbook audio/slack audio settings, and everything is how it should be.Wondering if anyone else has experienced this and/or found a way to fix it.

30
D
1 day ago
A
Allen17Contributor I
asked in Headphones
The audio from my headphones is distorted.

When I wear my headphones, the audio becomes distorted, and when I remove them, the sound returns to normal. Does anyone know the reason behind this issue? I have the equalization settings set to default.

3
melvimbe
1 day ago
A
ace24Contributor I
posted in Headphones
More precise low volume control | Sonos Ace

The Ace have a markedly better sound profile that my AirPods Max (AM); however the precision of the AM’s volume control, especially at the lowest volumes, is peerless. It is quite granular and decreases to the point of barely hearing sound. This allows me to read, write, reflect, or sleep without intrusion.The lowest volume level on the Ace headphones is far too intrusive for the quiet enjoyment of one's music during said activities, which is a real shame (and perhaps not a priority for Sonos given the recent app debacle). I wear ANC monitors to shut out not create distractions, so it pains me to say that I may end up returning these despite my deep appreciation of their sound profile.I would note that other OEMs (eg, Bose QC Ultra earphones and earbuds) have the same issue, but I expect better from a more expensive product. This feedback relates specifically to my use of the Ace headphones with my iPhone and iPad. I received and updated my Ace headphones today, which means that for me

2
C
2 days ago
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GianlucaCozzolinoContributor I
posted in Headphones
Feature Request: Sonos Ace "Find My Device" Compatibility

Hi Sonos community,I'm a big fan of the Sonos Ace headphones, and I use them almost every day. However I was frustrated to discover that they aren't compatible with the "Find My Device" feature on Android.I think it would be a fantastic addition to the Sonos Ace headphones if they could be integrated with the "Find My Device" network. This would make it much easier to locate them if they are ever misplaced or stolen.I know that some other headphone brands, like Sony and JBL, are already planning to make their headphones compatible with this feature, and I hope that Sonos will consider doing the same for the Ace.I believe this would be a valuable feature for many Sonos Ace users and would further enhance the overall user experience.Thanks for considering my request!

1
Corry P
3 days ago
R
Ravi29Contributor I
posted in Headphones
sonos ace

Hi I bought the headphones in the UAE and not only is the volume too low (especially on an airplane) but the case is truly awful and a dust trap. Are Sonos replacing the cases with something more sleek and durable? 

2
M
4 days ago
K
kuchocoContributor I
asked in Headphones
Sonos Ace Keeps Disconnecting During Playback

I will be actively using my Sonos Ace headphones connected via Bluetooth to my Samsung Galaxy. During playback, the headphones will completely disconnect and I have to manually reconnect them to my phone in the Bluetooth settings. Has anyone else encountered this and/or solved? I do not have multipoint turned on. The phone is literally right by me. I’ve restarted all devices and still encounter this problem.

25
P
4 days ago
P
pat3830Contributor I
asked in Headphones
ear headphones !

Does Sonos have the idea to release earbuds ?

4
P
7 days ago
C
CleffyHeftContributor II
posted in Headphones
Feature Request: Sonos Ace Parametric EQ

Hi,  Can we get a parametric EQ for the Sonos Ace through an update? The current bass and treble sliders aren’t doing enough for me.

3
Stanley_4
10 days ago
D
dewmguyContributor I
asked in Headphones
Sonos Ace stopped swapping to Ray

After a few weeks of dealing with audio delay reaching upwards of 500ms, two nights ago my Sonos Ace suddenly decided they weren’t going to swap audio from the Ray soundbar any longer.I’ve tried power cycle, disconnect swap, reconnect swap, and factory reset.This is the most disappointing product I’ve ever purchased at this price point. These are supposed to be premium headphones and they can barely function.I will be seeking a refund for these headphones and will have to choose something else. This is incredibly disappointing. I have enjoyed Sonos speakers for many years. I can’t believe how poorly these perform under their intended use cases.

4
D
10 days ago
B
bcomTomContributor I
asked in Headphones
Atmos on Sonos Ace

 Before I audition Ace, how do I listen to Atmos or lossless with my iPhone?  Sorry, it’s not clear to me from the promo lit. Thanks,Tom

0
B
13 days ago
G
GC3Headliner I
asked in Headphones
Why the continued radio silence on TrueCinema for the Ace?

.

2
Ken_Griffiths
13 days ago
P
PharaoContributor I
asked in Headphones
Sonos Ace - TV Swap mini dropouts/distortions

Aloha to everyone, Short version: I'm still very happy with the Sonos Ace. Sound is good to very good, very comfortable, finally physical buttons again, for me as a “children in the house” person with a small apartment, the TV Swap feature is a revelation (for movies/series and - in reviews never mentioned - gaming). Killer feature! BUT: in TV Swap I keep experiencing slight mini dropouts in the sound or distortions (it feels like every 30-60 seconds). Can anyone confirm this? Could these be hardware problems, or will they be eliminated via updates? 

17
Stanley_4
13 days ago
C
Cesar SancheZContributor I
asked in Headphones
Sonos ace wear detection

I Bought today my sonos ace and it is not working wear detection. Really dissapointing should be easy and straightforward as its competitors.What should I do?. Settings seems ok allowing werar detection and play/pause is activated. Really frustrating first day and already with issues.

9
buzz
14 days ago
C
CarsonG24Contributor I
asked in Headphones
Will Sonos Ace be able to act as a zone and group with any other speakers/zones?

I would love to see this feature and it would be what would make me buy a pair of Sonos Aces to replace my current headphones. Use case: I work from home in the same room with my significant other (SO). We both listen to music on our Sonos speakers all day while working. However, at some point my SO starts taking calls for a while. During this time, she still wants the music playing in the room, but I need to have headphones on to block out the sound of the phone calls. So I put on my headphones, pair to Bluetooth, and have to open a second music streaming service to play music in my headphones while leaving the Sonos system playing music for her. This is annoying on a day to day basis. I would LOVE to be able to just slip on the Aces and pick right up with listening to the same music in the room and not have to get on my phone and start up a second service, etc. Honestly, this is the only use case I can imagine getting the Aces for given I have my Sony MX4s. 

3
A
14 days ago
G
greentom1967Contributor II
asked in Headphones
Audio swap

Is there a difference in audio quality between the beam and arc using audio swap with sonos ace

0
G
14 days ago
B
bjornorriContributor I
posted in Headphones
Play / Pause TV Audio Swap

My Airpods Max can pause and resume video content I’m watching when I press the digital crown or take them off.I expected this to work with the Sonos Ace using TV audio swap as well, but it doesn’t. As far as I know, HDMI-CEC supports play / pause operations, so the headphones could tell the soundbar to tell the TV to play / pause.Is this feature infeasible for some reason, or is this something that could be supported in the future?

0
B
15 days ago
J
JoeldozaContributor I
asked in Headphones
sonos ace

My Sonos ace are giving me problems with cracking static sounding noises not only at high volume but low volume but when I open up the Sonos app it like it stops completely just wondering if i should trade my pair In

3
S
16 days ago
T
TrickyMusoContributor I
asked in Headphones
Sonos Ace Beam Gen 1 Dolby Atmos support

Does the Sonos Ace support Dolby Atmos and spatial audio when using the TV audio swap through Beam gen 1?

3
M
17 days ago
J
JEAN FUGAZZAContributor I
asked in Headphones
casque ace

J'ai réussi à coupler ma barre arc et mon casque ace pour ecouter la tv. Mais comment faire pour écouter de la musique via sonos?

0
J
17 days ago
D
dmilewskiContributor I
asked in Headphones
Sonos ACE strange behavior

Hello fellow Sonos Ace owners,I have had Ace headphones for a few days now and after a history with devices such as Bose Quietcomfort Ultra, Sennheiser Momentum 4 or Sony WH-1000XM5, I find Ace to be the most comfortable in everyday use. Unfortunately, when wearing them, a certain problem occurs that did not manifest itself in the case of other headphones. Namely, when I turn my head relatively dynamically to the right, the sound of the song being played disappears for a fraction of a second. It happens the same way when I press the center of the right or left earphone with my index finger in such a way that the ear pads are bent. The sound also disappears for a short moment. Are you able to reproduce such behavior on your devices or is it perhaps a defect of my copy, or is it perhaps normal behavior that I have not encountered in the case of other headphones? I've read about the pressure equalization system in the earpiece that Sonos has implemented, but is that how it's supposed to w

4
Corry P
18 days ago
C
Craig262Contributor I
asked in Headphones
hi res audio on sonos ace

Hi I have an iPhone 15 and Sonos ace. can I get a DAC connector and wire my headphones to my phone and get hi res lossless?  any help would be great before I buy a DAC.  Thanks  craig 

12
D
23 days ago
Justin_21
Justin_21Avid Contributor I
posted in Headphones
sonos Ace no longer hard resets

I’m returning g my Ace’s because of my increasing disappointment with Sonos, due to their lack a care for the customers and serious fall in quality. Now since the last update the hard reset in the ace no longer works. I’ve done the process multiple times as I let other Sonos users test them. Now, nothing. The light just stays orange. I guess this is just par for the course. The consensus from myself and those that tested them is “meh”. Muddy veiled sound, gimmicks that don’t justify the price, no amp support for tv swap, underwhelming and seemingly directional noise cancellation… seemingly good build quality.  I used to be a huge Sonos fan boy. RIP Sonos. 

0
Justin_21
23 days ago
A
AbunaEContributor I
asked in Headphones
ARC and Ace latency

Hi,i received my Ace yesterday and during my test when switching from Arc to Ace i noticed an audio/lip sync issue. Am I the only one?

17
S
24 days ago
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