Headphones

I have just purchased the Sonos Ace headphones obviously foolishly thinking I would be able to use the app the stream my music library directly to my headphones thereby being able to listen to my music library through my headphones and controlling music selection via the Sonos app.this is apparently something that is not possible.considering the price point of the headphones and the claims of quality and functionality I feel this is a major flaw in the headphones design and in the marketing by Sonos.i may as well just but some other quality Bluetooth headphones a a cheaper price.i even tried playing my library through my Sonos soundbar and then doing the swap to the headphones but this is apparently not possible either. This is really disappointing.i love my Sonos system but this is one element that is a bit of a let down. Will Sonos fix this flaw or do I just go back to relying on Bluetooth strategies and work around for playing my music.regards

Hi, I love my Sonos Ace, and use them for more than a year on a daily basis, but I just find out that the ear cushions can be damaged on the side by normal use and wondering if there is any possible mantainance product I can buy or use to maybe lubricate them and will not start deteriorating since I plan to have them and keep using them for a long time. Maybe its the weather, or maybe sometimes when I use them during summer, my they are humid when I take them off, but have had taken care of this by using a dry towel to clean them before returning them to their case, and sometimes leave the case open until this have completely dry. Any suggestions or advises will be appreciatedThank You!

I’m really interested in getting myself a pair of Sonos Ace headphones for use with my TV at night so not to disturb the rest of the family. What appeals to me is tying out the TV Audio Swap feature to get some surround effects but I don’t own any of the supporting soundbars (Yet). So, here's what I’m think would be a great new Sonos product idea to add to the Ace Headphones. A new TV Audio Swap box like an Amp/Port that emulates the decoding of the surround like a soundbar would (Ie Beam Gen2) and sends it to the headphones but without the speakers.What do you think?

My Sonos Ace Headphones will not connect consistently with the App on my brand new Oppo Reno13 phone. I have retuned 2 previous pairs of headphones with the same problem. The current (3rd pair) at least connected with my Oppo to allow an update but now will not reconnect. Bluetooth pairing works fine, it’s just the app which I unfortunately need to listen to Spatial Audio (Atmos) through my streaming service. It is extremely frustrating as Spatial audio is the primary reason I bought the headphones. I have the same problem on my old Oppo phone and also a really old Samsung S9. I have tried everything suggested in similar threads such as re-pairing, factory resetting the headphones, clearing the cache, rebooting the phone, tried Sonos support 4 separate times and all combinations of the above. The only thing I haven’t been able to do is connecting via an iOS device as I don’t have access. I cannot believe that I am alone in this problem with Android but all I can find online is people w

Hello!I red here that it is impossible to connect my new Sonos Ace headphones to my Sonos system to hear music via my project T1 SB turntable connected to Sonos Port. T1 SB has no Bluetooth. The only possibility would be to buy an other turntable with Bluetooth. That’s a pitty. Do anybody know, if Sonos will develop a new function to make this work in future? Br, Frank

Hello,While i was listening to music today, there all of a sudden was some popping noises on the right side of my headphones, that lasted for like 2 seconds, went quiet and then came a white noise that started out quiet but became louder over time. I searched online what it could be, and Google gave an answer that it could be that I didn't update my Sonos Ace (same answer here), but didn't work for me at all. Nothing changed after I updated it.It seems to always start out quiet and gradually gets louder, until it becomes unbearable to listen to. 

When I enter the Sonos application and am connected to my headphones via USB C cable, the song shown in the playback is not the correct one.The title of the last song played through Bluetooth appearsYou can interact with the controls, but I insist that the song that is played is not displayed correctlyAny Solution?

I use the USBC cable connected to my iPhone to listen to lossless music on my Sonos ACE. An option to turn off charging while listening to music would help conserve the battery of the phone and headphones  Does this feature exist? If it doesn't exist, SONOS should create it. It would be very valuable

The volume is very low using USBc USBc connection on the iPhone. The volume of the Sonos app and the volume of Apple Music are not synchronized. I can turn up the volume in the Sonos app. This is very strange. Some solution?

Hi there,Just acquired a SONOS ACE. Great so far. Except when I tried to connect it to my TV settings. I have a Samsung the Frame 2022. Apparently my new ACE isn’t compatible with my “old” 2014 PlayBar... Very sad. But worth, I don’t see how to connect ACE directly to my recent TV The Frame… anyone knows how to solve that?

Beautiful, sturdy headphones. The case is excellent. They're intuitive to use and have excellent sound quality, even for an inexperienced ear like mine. The only thing I'm not so thrilled with right now is that the earcups make me sweat over time and cause some problems when wearing glasses: the earcups press hard, causing the arms to shift into an unnatural position and making it difficult to put my glasses back in place.I haven't tried other headphones from the same family yet to see if I'd have the same problem with competing headphones.So I can say I'm very happy with my purchase: they're just a stone's throw away from excellence.

I have a Sonos system set up separate from my hi-fi system. I would like to stream my vinyls over my Sonos. I will buy the amp ( or port) but I was wanting to stream over the new Ace head set as well. Does the Ace connect to the Amp or Port. Is there a away to listen to my re ords on the new Ace. Or do I have to continually wait for a fully integrated headphones ( that we have been promissed)Thanks

Subject: Simultaneous playback via Sonos Ace and Arc – critical missing feature Dear Sonos team,I’m a long-time Sonos user and recently bought the Sonos Ace. The sound quality is impressive, but I’m genuinely disappointed that it’s still not possible to play TV audio simultaneously through the Sonos Arc and the Sonos Ace.This is a real-world use case:I’d like to use the headphones, while my partner listens through the Arc.It’s a basic expectation for a high-end ecosystem like Sonos — not an exotic feature request.This limitation clearly isn’t hardware-related but a software design choice. Competing systems (Samsung, LG, etc.) already support “dual audio” output over Bluetooth and HDMI simultaneously.I strongly urge you to prioritize this feature in upcoming updates.“TV Audio Swap” is nice, but it’s not enough — users want to share the listening experience, not constantly hand off control.Kind regards,Marijn A loyal Sonos customer who wants to keep investing — if the ecosystem evolves w

I have the Sonos Ace and I’m enjoying it at home, but I’d like to take it to work. Work does not let me use bluetooth, and the usb c to 3.5 audio cable that came in the box is too short for my needs. I have a 3.5 female port to usb-c cable. (Specifically this one.) And I have an audio jack to audio jack cable. (Specifically this one.) But I cannot get them to play audio through the Sonos ace in this configuration. The Sonos Ace is fully updated. Do I need to buy yet more cables?

装着検出が効かない Moderator Edit - Translation by Google:Wearing detection does not work

I’m using the Sonos Ace with my MacBook Air over USB-C while listening on Apple Music, and I’ve noticed something weird. When I take the headphones off, the music keeps playing, but when I put them back on, the music stops. Is that supposed to happen? It doesn’t do this on my iPhone 16 Pro or iPad Pro with the same USB-C cable. The wear detection is working normal with bluetooth.

Hi. I have a constant problem connecting the sonos ace to the sonos beam gen 2. The headphones connect only once, after a complete restart of both devices and then never again. I don't know what to do, the app keeps writing me an error and asks me if I have both products turned on, even though the app itself clearly sees that both are on and connected. On its own, everything works without any problems, just connecting the headphones to the soundbar using the volume control button or the app constantly reports an error. Thank you for the adviceHi. I have a constant problem connecting the sonos ace to the sonos beam gen 2. The headphones connect only once, after a complete restart of both devices and then never again. I don't know what to do, the app keeps writing me an error and asks me if I have both products turned on, even though the app itself clearly sees that both are on and connected. On its own, everything works without any problems, just connecting the headphones to the soundba

Would be nice to add this as you could adjust multiple frequencies. I think this is essential if you compare it to other products, like Bose and Sony

I've connected my sonos ace to both my phone and my TV. But I can't manage to switch and get the sound from the tv. 

Has anyone else out there experienced issues with broken/jammed zipper on their Ace headphones case ???My case has the zipper broken and I have repeatedly contacted Sonos who have promised a replacement but are yet to supply. I have written many times and reply is very limited which has been frustrating.Very disappointing from a premium supplierDoes anyone know of a product that you can buy as to replace this case?

I have Ace headphones that I’d like to connect via TV audio swap to my Klipsch RSB-11 soundbar. The TV is an LG 65-inch Im a little confused as to how, if possible, I can connect the headphones to the soundbar 

Hallo guys I want ur advice!!Whats ur best eq 4 ace?? Anything is good plz tell me. More info: I like deep one.thx very much

I want to make it sure.When I am listening to audio in 7.1ch surround, Sony 360 Reality Audio or Dolby Atmos with Head Tracking on, the sound behind me doesn’t come in front of me turning my head or whole body back.  Does it really call head tracking? It’s not I was expected and despaired for. I want to experience a surrounding audio system in my headsets like when I move my head, every settled sound of music fixed in the air. I think that’s special audio really is.

My Ace is paired successfully to my iPhone. Both devices (headphones and phone) and the Sonos app are up to date. When I make a call on the phone, it automatically uses the Ace for headphones and microphone. However, when I receive a call, I have to manually select the Ace from the audio options from the phone app every time I get a call. Am I the only one with this issue? Surely the use case is that if the Ace is paired to the phone and they are on my head, then it will automatically act as the default option for sound on an incoming call??? Like, why would I want to take the headphones off to answer the call!?!?!If there is a fix for this issue, please let me know! Thanks!!!