Sonos Ace high pitch microphone while on call

Question

Hi’ just received two days ago brand new Sonos Ace headphones

I’m having an insane issue while I’m on any type of a call using the aware or NC mode, while I speak randomly I’ll hear a super high pitch noise for a brief second while I talk, it’s extremely loud and unbearable

I’ve updated to latest and also done a full hard reset to the unit ! Nothing has changed

I have a brand new iPhone 16 pro max with Sonos app installed

This is horrible, why is it happening ? I read on Reddit that people were experiencing similar issues from the cpu frequency being picked up by ANC microphones or something like that.

Also when I’m on a call, other people hear me muffled and like I’m in a tunnel, these are expensive premium headphones that shouldn’t be like that I think?

Airgetlam · Answer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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