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Sonos Ace high pitch microphone while on call

  • December 22, 2025
  • 12 replies
  • 98 views
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Hi’ just received two days ago brand new Sonos Ace headphones

 

I’m having an insane issue while I’m on any type of a call using the aware or NC mode, while I speak randomly I’ll hear a super high pitch noise for a brief second while I talk, it’s extremely loud and unbearable 

 

I’ve updated to latest and also done a full hard reset to the unit ! Nothing has changed 

I have a brand new iPhone 16 pro max with Sonos app installed

 

This is horrible, why is it happening ? I read on Reddit that people were experiencing similar issues from the cpu frequency being picked up by ANC microphones or something like that.

 

Also when I’m on a call, other people hear me muffled and like I’m in a tunnel, these are expensive premium headphones that shouldn’t be like that I think?

 

 

Best answer by Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

12 replies

Airgetlam
  • Airgetlam
  • Answer
  • December 22, 2025

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
E
  • evn86
  • Lyricist III
  • February 18, 2026

I have the same problem with MS Teams.  I have tried all the suggested configuration changes and it still happens.  I may return them if I can’t get an answer.  The software is up to date.

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  • nik9669a
  • Senior Virtuoso
  • February 18, 2026

I have the same problem with MS Teams.  I have tried all the suggested configuration changes and it still happens.  I may return them if I can’t get an answer.  The software is up to date.

What did Sonos support say about it?

    E
    • evn86
    • Lyricist III
    • February 18, 2026

    I was going to see if anyone answered here first.  I will initiate a support call today.

    buzz
    • buzz
    • February 18, 2026

    Speculation on my part: Do the headphones fit well? Due to head size, shape, or hair, the headphones may not fit tightly enough to prevent occasional acoustic feedback.

    E
    • evn86
    • Lyricist III
    • February 18, 2026

    That's a good question - but they do fit fine.  I have no hair and they are snug.  I thought about the fit too - thanks for responding!

    I did a factory reset and have tweaked all settings to try to isolate the cause.

    buzz
    • buzz
    • February 18, 2026

    Is there a trigger, such as chewing, a sudden impulse room noise, or contact with an ear cup?

    E
    • evn86
    • Lyricist III
    • February 18, 2026

    No triggers - except me talking and maybe looking around a little - nothing out of the ordinary.  I did do a factory reset.  After that, I had a teams call where I stayed off mute and talked a bit.  No beep.  I did notice that the Sidetone feature during the call was a little “less noisy” than it had been previously, if that makes any sense.  I’ll see how it rides tomorrow.  Thanks.

    J
    • JJFattuso
    • Lyricist I
    • February 20, 2026

    Any news on what support replied? With MS Teams it’s a nightmare

    N
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    • nik9669a
    • Senior Virtuoso
    • February 20, 2026

    Any news on what support replied? With MS Teams it’s a nightmare

    Have you asked support? What did they say to you?

    J
    • JJFattuso
    • Lyricist I
    • February 20, 2026

    Any news on what support replied? With MS Teams it’s a nightmare

    Have you asked support? What did they say to you?

    Not yet, from Italy it’s a pain talk to them...

    E
    • evn86
    • Lyricist III
    • February 20, 2026

    For my headphones, I had a similar issue with a Zoom call yesterday than I have been constantly having with Teams.  I am returning these.  I have done everything I can possibly do with configuration, updates, hard reset...for $330 USD, it is not worth it for me to continue making this work.  Even though I have Sonos soundbars and I would love to have headphones to connect to them, the main use of my headphones are for work and Teams/Zoom calls.

    I tried initiating a support call, but it’s with an AI agent.  The AI agent is not telling me anything more than what I have tried and researched.  It’s not worth the trouble.

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