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Get help with your Sonos Ace

  • 413 Topics
  • 2,306 Replies
413 Topics
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HeathsideboyAvid Contributor I
asked in Headphones
Can someone please tell me how I edit a post I have already posted on these forums?

It is okay I found it.

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TharoonContributor I
posted in Headphones
Sonos EQ Settings

Will there be further improvements to the EQ settings of the Sonos Ace? Perhaps more customization including bass and treble? Also will there be any on headphone dolby atmospheres/Spatial Audio like the AirPods Max?

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BRET75Contributor I
posted in Headphones
connection impossible entre le casque et la TV

Depuis peu je n arrive plus à écouter la tv avec mon casque sonos ace alors que tous les autres services marchent j'ai presque tout essayer sans succès jusqu'à maintenant Merci par avance pour votre aide

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Airgetlam
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HeathsideboyAvid Contributor I
asked in Headphones
How do you listen to Sonos through headphones?

If I plug my headphones into my PC, I can hear music coming through my music library. However, the songs from my music library transferred to Sonos only played through my speakers. I want to know how I can listen to my Sonos tunes through headphones on my Sonos app.Do I have to purchase special headphones for this purpose? I already have a set of wired Sennheiser earbud headphones that plug directly into the 3.5 mm jack connection on my PC. Will these not work when listening to Sonos tracks? I have 2 rooms that have Sonos equipment in them. However, it is only one room. I want to use headphones for. In that room, I Have a Sonos Bar, 2 Sonos Play Ones and a Sonos Sub.When playing a Sonos list with the cross-fade on, each track will mingle into the next track with no pausing between the previous tracks, stopping first. Is there a way I can listen to Sonos through headphones and listen to a Sonos list with the cross-fade on? If so, how can I make this happen? I should point out I am disab

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craigskiVirtuoso
asked in Headphones
How does Sonos Ace Multipoint work?

A feature of the Sonos Ace is “Multipoint”, when I enable this in the App, it says “Connect 2 Bluetooth devices and easily switch between them”I have connected two devices, mobile phone and BT transmitter.I can’t find a way to switch between them? Is there a secret button press or similar that I don’t know about?

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OzRobTrending Lyricist I
posted in Headphones
Sonos Ace Headphones not enough Volume when using TV Mode

After buying a Sonos system & upgrading my soundbar to a Arc Ultra I found restrictions with being able to use my Bose headphones with my LG Tv, due to hdmi setting on the tv  defaulting back to the Sonos hdmi arc output, I did find a work around but this isn’t how a system that you paid high dollars for that should work flawlessly with all your devices.After contacting both Sonos & LG Electronics I had no joy, they both palmed me off to each other to rectify the problem.I bit the bullet & thinking buying the Sonos Ace will be completely compatible, they will be happy as they have made a sale, I would have a flawlessly working set of headphones that works without any problems.Alas, I was wrong, the volume when listening to the TV is way too low, I’m hard of hearing, I wear hearing aids, I wanted the headphones to work equally as my Bose, JBL headphones in volume, unfortunately there’s no setting that allows you to raise the volume, so I just shelled out a large chunk of cas

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Presto84Contributor I
posted in Headphones
Sonos Ace - connected to iPhone but no sound

My Sonos Ace (Headphones) are connected to my iPhone, but I'm not getting any sound. They show as connected, and I’ve updated them in the Sonos app and tried disconnecting and reconnecting several times. However, they work fine when connected to my laptop for Teams calls.Does anyone have any suggestions? Could it be related to the latest Apple update? 

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106rallye
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Taylord1Avid Contributor III
asked in Headphones
Casque bluetooth autre que ARC avec système SONOS

Bonjour,Est-co possible d’utiliser un casque bluetooth autre que Sonos Ace afin de l’intégrer à Sonos.J’ai un adaptateur bluetooth Lavales ML302 capable de travailler en RX ou TX. Comment l’utiliser pour coupler mon casque bluetooth à Sonos, si c’est possible.Merci de vos réponses. Moderator Edit - Translation by Google:Hello,Is it possible to use Bluetooth headphones other than Sonos Ace to integrate them with Sonos?I have a Lavales ML302 Bluetooth adapter capable of working in RX or TX. How can I use it to pair my Bluetooth headphones with Sonos, if possible?Thank you for your answers.

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Mark_225Contributor II
posted in Headphones
Ace TV Swap w/Beam (Gen 1) - Default Volume Settings?

I’m enjoying the TV audio swap feature - but when I swap back and forth - the volume on both the headphones and the Beam always reset to some sort of predeterminded default volume setting - 60 for Ace, 15 for Beam.  There doesn’t appear to be an app setting to control this, and they don’t stick to the previous settings. Am I mising something?   I hope they update the app to support this someday.-Mark

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AppietjeContributor I
asked in Headphones
previous and next song buttom doesn´t work on my sonos Ace

I've noticed that the 'PPreviousand next Song' button on Sonos Ace isn't working. It doesn't respond when I try to use it. Has anyone else experienced this issue, and are there any solutions or workarounds? Thanks in advance for your help!"

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IbrahimDessaniContributor I
asked in Headphones
sonos ace

I would like to find out regarding Sonos Ace, how many Sonos Ace headphones can be added at the same to the system while watching a movie if more than one person wants to enjoy a movie in stealth mode ..?

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Mini subContributor II
asked in Headphones
Ace - swap ear for cooler fabric

Do Sonos is working on another material to be less warm on the ear , to wear longer and be able to wear at gym. Would love to be able to swap to something like a mesh or mesh fabric or something that is wick proof .   I have one of these swappable on my Meta headset and it’s awesome for high energy game . I will not mind loosing a little bit of sound quality for more comfort during warm season and while doing workout at the gym. Moderator edit: Replaced last post with first post and removed duplicate posts.

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RobK15Contributor I
posted in Headphones
Sonos Ace: Mic isolation issue

I just received a brand new pair of Sonos Ace headphones. I share an office with a colleague, during meetings on TEAMS my other colleagues have said that they do not hear me properly and rather hear my colleague who is in the background on a different call. Does anyone know how to fix this?  So far i am thinking that Sonos Ace is not suitable for a shared or open office environment. . . 

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AlvinLContributor I
posted in Headphones
Can I use a USB C to 4.4mm cable for Sonos Ace?

I have a Sony ZX707 DAP which I want to use the 4.4mm balanced output, can I use a third party USB C to 4.4mm cable for Sonos Ace?

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Airgetlam
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Alejandro BautistaContributor I
asked in Headphones
sonido estatico - Sonos Ace - static sound

Es normal que mis sonos ace se escuche un sonido estático en el modo ambiente? Moderator Note: Google Translate- Is it normal for my sonos ace to hear a static sound in ambient mode?

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DelphiDolphinContributor I
asked in Headphones
Sonos Ace

Everytime I try to use the Sonos Ace I have to spend 30 minutes trying to get sound to come out from them and get nothing. I’ve tried switching bluetooth on and off re-pairing, turning off TV swap and nothing works consistently.I don’t know how Sonos could have messed up simple bluetooth connections so much, and multipoint seems to be a complete joke.This morning I’ve tried repairing, switching on/off, everything, and still no sound. These will be getting sent back for a refund.

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Bo33bContributor II
posted in Headphones
Ace Model 2?

Considering Ace purchase and reading reviews - Seems like most issues reported could easily be addressed by Sonos. Any guesses on when an Ace Model 2 might be released? 

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rmartin7
posted in Headphones
Sonos Ace and itching

I got my Sonos Ace headphones in August 2024.  I don’t use them much but they work very well when switching between my Headphones and Sonos Arc soundbar.  The headphones have always seemed uncomfortably hot but for the last month I experience severe itching and can only wear about 20 minutes.  I think the Ace may be causing an allergic reaction.  I have ordered replacement pads from Sonos.  I was wondering if any regular Sonos users have experienced this problem.  Has anyone found another solution?Thanks 

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Calin69Contributor I
asked in Headphones
won’t charge after new update

Update last week my Sonos Ace now have an issue battery won’t last even in off mode charge last night now try to use no battery at all. (Any tricks to resolve this issue? 

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Airgetlam
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JaulemContributor I
asked in Headphones
Option to use two Ace Sonos with TV theatre NOT POSSIBLE

Hola, I bought last week two Sonos Ace (black and white) thinking that it was possible to use them to watch tv together with my partner. But NO, is not the case. Unfortunately is not possible. Only one can use the Sonos Ace to enjoy theatre and films on TV.When it would be possible this option and when will have the new update with that?Thanks. Sincerely Jordi 

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melvimbe
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Daniela SierraContributor I
posted in Headphones
Issues with Sonos Ace pairing in Sonos App

I tried pairing my Sonos Ace headphones with another device after having added them to my iphone and I couldnt pair them back in my phone. I had to factory reset them but it was super difficult to repair them back in my sonos app despite the headphones were appearing in my bluetooth settings. The app were not recognizing the headphones. This is innaceptable for headphones at this price point (500 USD)! 😡

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Mini subContributor II
asked in Headphones
Sonos ace - want sound on both

Can I continue having the sound on my soundbar while listening to TV  ( for my wife ) while I am also connected to the same Tv with my Sonos Ace ( as I like more basses and louder )Watching same movie but I don’t wnt to hear the kids or her complaining . 

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MuskieContributor I
asked in Headphones
bose Bluetooth headphones

I am trying to use my new Bose quiet comfort headphones via Bluetooth with my ultra arc.How can I do this??

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106rallye
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Francesco63Contributor I
posted in Headphones
Sonos+Apple tv 4k quali cuffie.

Buongiorno sono giorni che smanetto in rete, per un quesito e ora mi affido a voi.Ho un sistema Sonos home theatre beam one sl e sub, ho  intregrato ad Apple tv.Vorrei anche utilizzare tutto il sistema Apple quindi ho perplessità su l’acquisito delle cuffie Ace,vistoche utilizzo molto anche per ascoltare musica oltre hai film, puntavo su delle cuffie Beats Studio pro,adun prezzo minore e utilizzabili con app Apple. le apple airpods max non le prendo in considerazionecosto troppo elevato….Spero in un vostro consiglio  Grazie,Francesco.  

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jellycatContributor II
asked in Headphones
Sonos ace tv swap not working

I have connected my Sonos ace to Sonos beam gen 2 through the app but the sound does not swap. No message on the app to say there's a problem - it appears to think there is a connection but the sound is still coming from the beam and not the ace. I have followed the instructions on the Sonos site but am I missing something?

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Ken_Griffiths
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