Sonos Ace volume levels

Question

HelloI have just purchased a pair of Ace headphones to go alongside my beam (gen 1 with 2x play 3’s and sub mini).I find that the volume on the headphones is very low and I end up listening to both music and swap at almost 100% but I read elsewhere that some people can’t listen above 20% as it’s too loud, i clearly have something wrong.The headphones are running the latest firmware as are the beam and subsequent hardware.  I listen to music through Amazon Music on an iPhone 16 pro max. I have unchecked the sound check button in the music settings and I have unchecked the limit max volume in the phones sound and haptics settings. I have also reset the Ace.Are there any settings I have missed?I struggle to talk on the phone due to a mental illness so without phoning I don’t know how to get this resolved? Is there an online chat? hoping someone can sort this.many thanksMark

Airgetlam · Answer

I believe there is a ‘chat’, although I’m not sure how often it is ‘bot managed, and how often it is ‘manned’, so to speak.

The volume for Bluetooth connection is set by the volume of the Bluetooth device, the headphones are merely ‘sending’ volume commands back through the Bluetooth connection to vary the volume. The volume (as far as I know) for the ‘swap’ connection to the soundbar is set initially by the volume on the soundbar, and then modified in a similar manner as when using Bluetooth. I’d be interested if you find out differently, but 100% does not seem right to me.

You can check out your connection to Sonos Support options by clicking on this link: Sonos Support

Best of luck!

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