If I turn off the noise control modes, it's like all the bass gets cut out of any music I'm listening to, and it sounds much, much worse.
Is this standard behaviour? I'm wondering why I'm forced to use a Noise Control mode to get decent sounding music, even in a quiet environment.
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I’m sorry to hear about this issue you are having with your Sonos Ace headphones - no, you should not need to turn on ANC to get decent bass from the headphones. This is not something I have heard of before, but there are a few things we can try.
First, please connect with Bluetooth your Ace headphones to the smartphone you have the Sonos app installed on and open the app. You should see an option “tap to control Sonos Ace”. Tap that, and you’ll see a screen for Ace. Tap on the picture of the Headphones and if there is a software update available indicated at the top of the screen, please install it.
If the headphones were already fully up to date, please try a reboot of the headphones:
And if that does not help either, please try a reset of the headphones:
Once reset, Sonos Ace will go into pairing mode and show a flashing blue status light.
After resetting Sonos Ace, you can reconnect it to a previously-used device, but you first need to remove it from your device’s list of remembered connections. To do this, open your device’s Bluetooth or Connected Device settings, select Sonos Ace from the list, then choose Forget or Remove.
Finally, if that does not help either, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
+19Hi
Welcome to the Sonos Community!
I’m sorry to hear about this issue you are having with your Sonos Ace headphones - no, you should not need to turn on ANC to get decent bass from the headphones. This is not something I have heard of before, but there are a few things we can try.
First, please connect with Bluetooth your Ace headphones to the smartphone you have the Sonos app installed on and open the app. You should see an option “tap to control Sonos Ace”. Tap that, and you’ll see a screen for Ace. Tap on the picture of the Headphones and if there is a software update available indicated at the top of the screen, please install it.
If the headphones were already fully up to date, please try a reboot of the headphones:
And if that does not help either, please try a reset of the headphones:
Once reset, Sonos Ace will go into pairing mode and show a flashing blue status light.
After resetting Sonos Ace, you can reconnect it to a previously-used device, but you first need to remove it from your device’s list of remembered connections. To do this, open your device’s Bluetooth or Connected Device settings, select Sonos Ace from the list, then choose Forget or Remove.
Finally, if that does not help either, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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