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Get help with your Sonos Ace

  • 422 Topics
  • 2,351 Replies
422 Topics
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Bo33bContributor II
posted in Headphones
Ace Model 2?

Considering Ace purchase and reading reviews - Seems like most issues reported could easily be addressed by Sonos. Any guesses on when an Ace Model 2 might be released? 

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rmartin7
posted in Headphones
Sonos Ace and itching

I got my Sonos Ace headphones in August 2024.  I don’t use them much but they work very well when switching between my Headphones and Sonos Arc soundbar.  The headphones have always seemed uncomfortably hot but for the last month I experience severe itching and can only wear about 20 minutes.  I think the Ace may be causing an allergic reaction.  I have ordered replacement pads from Sonos.  I was wondering if any regular Sonos users have experienced this problem.  Has anyone found another solution?Thanks 

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Calin69Contributor I
asked in Headphones
won’t charge after new update

Update last week my Sonos Ace now have an issue battery won’t last even in off mode charge last night now try to use no battery at all. (Any tricks to resolve this issue? 

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Airgetlam
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JaulemContributor I
asked in Headphones
Option to use two Ace Sonos with TV theatre NOT POSSIBLE

Hola, I bought last week two Sonos Ace (black and white) thinking that it was possible to use them to watch tv together with my partner. But NO, is not the case. Unfortunately is not possible. Only one can use the Sonos Ace to enjoy theatre and films on TV.When it would be possible this option and when will have the new update with that?Thanks. Sincerely Jordi 

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melvimbe
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Daniela SierraContributor I
posted in Headphones
Issues with Sonos Ace pairing in Sonos App

I tried pairing my Sonos Ace headphones with another device after having added them to my iphone and I couldnt pair them back in my phone. I had to factory reset them but it was super difficult to repair them back in my sonos app despite the headphones were appearing in my bluetooth settings. The app were not recognizing the headphones. This is innaceptable for headphones at this price point (500 USD)! 😡

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Corry P
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Mini subContributor II
asked in Headphones
Sonos ace - want sound on both

Can I continue having the sound on my soundbar while listening to TV  ( for my wife ) while I am also connected to the same Tv with my Sonos Ace ( as I like more basses and louder )Watching same movie but I don’t wnt to hear the kids or her complaining . 

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MuskieContributor I
asked in Headphones
bose Bluetooth headphones

I am trying to use my new Bose quiet comfort headphones via Bluetooth with my ultra arc.How can I do this??

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106rallye
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Francesco63Contributor I
posted in Headphones
Sonos+Apple tv 4k quali cuffie.

Buongiorno sono giorni che smanetto in rete, per un quesito e ora mi affido a voi.Ho un sistema Sonos home theatre beam one sl e sub, ho  intregrato ad Apple tv.Vorrei anche utilizzare tutto il sistema Apple quindi ho perplessità su l’acquisito delle cuffie Ace,vistoche utilizzo molto anche per ascoltare musica oltre hai film, puntavo su delle cuffie Beats Studio pro,adun prezzo minore e utilizzabili con app Apple. le apple airpods max non le prendo in considerazionecosto troppo elevato….Spero in un vostro consiglio  Grazie,Francesco.  

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jellycatContributor II
asked in Headphones
Sonos ace tv swap not working

I have connected my Sonos ace to Sonos beam gen 2 through the app but the sound does not swap. No message on the app to say there's a problem - it appears to think there is a connection but the sound is still coming from the beam and not the ace. I have followed the instructions on the Sonos site but am I missing something?

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motormanContributor I
asked in Headphones
sonos rip off

Well I see SONOS promoting the ace headphones with £100 off.So I go to buy them then up pops a 30% discount trading in an old bit of kit which takes it to £314I then find on line retailers are selling without discount them at £299. I immediately cancel the order citing misleading discounts and trade ins,Nope doesn't get cancelled arrives via UPS, three attempts to get the proper label and collection a the carrier is forty miles away for drop off. Booked collection for last Tuesday of course no showOh and then the return isn't even  this country Poland so I get a customs declaration for value of £62 that's how much you are being ripped off, I had just about had it with them after months of problems with the disaster software upgrade.Dragging on for weeks and all the time have my money  

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MjdegraafContributor I
posted in Headphones
Background noise teams calling

I raised a similar issue before but no response from sonos at all. Are you guys listening? Teams calling is horrible. All the background noise is passend through to the People in my calls and I am regularly muted because of thuis. Please fix or explain how I can fix thuis with my settings or at least reply that you acknowlegde thuis issue and can reproduce the observation. Have some decency to value the feedback. Thank you

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Airgetlam
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VetschContributor I
asked in Headphones
When will I be able to connect two Sonos Ace to one Sonos Arc?

I build a home cinema, used my exsisting Sonos setup, bought an Arc og two Aces.Me and my wife where ready to watch movies together after the kids went to sleep. Now I learned that you cannot connect two Aces to one Arc. What a disappointment...thats the one and only reason I bought and Arc and two Aces…When will this be possible?

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Charles_50Contributor II
posted in Headphones
Sonos support says Ace headphones work with app

I’m considering purchasing the Ace headphones. I was under the impression that the Ace headphones don’t work with the Sonos app, so you can’t play music to them from the Sonos app. This seems to be common knowledge. So I wrote Sonos support. Here’s the response:“Yes, Sonos Ace Headphones work with the Sonos App. They can be used as another device in the home Sonos network. Music services like Apple Music can be played from within the Sonos App on Sonos Ace Headphones.”Did something change? Or is it just their terrible support?

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dwblackContributor I
asked in Headphones
My Sonos Ace nowhere near 30 hours battery life

I’m not getting anywhere near 30 hours of playback life with my new Sonos Ace headphones.  Maybe 10 if I’m lucky and a lot worse than even my 5 year old Bose QCs.   I’m turning them off after using - is there anything else that could be draining these?   The app is a hot mess so I’m not even using that - just regular BT connection through iPhone and MacBook. 

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Tpro65Contributor I
asked in Headphones
Sonos Ace support in Sonos system?

I cannot find info on if Sonos plans for the Ace Headphones to be supported on the Sonos network. Is this planned?I am aware of the connectivity with the sound bars.My ulterior motive is feeding music to the headphones from my Brennan B2 and doing so with the same control and convenience as my other Sonos speakers. 

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RightChuffedContributor I
asked in Headphones
Ace Incorrectly Setting Volume

The ace headphones are too loud no matter the volume setting. I know this has been mentioned in several other threads, but I wanted to raise it again in a new ticket because it hasn’t been addressed by staff in months and it falls under the very basics of implementing a set of headphones. I’m also the very specific type of person who wants to test a hypothesis, so I have some debugging information that might be helpful to the engineers. My Ace headphones started to correctly report their dB levels to iOS’s headphone safety widgets, so I was able to compare the linear 0-100 volume setting with the reported headphone decibels when playing a steady white noise track. I did this across three headphones: the Ace, Bose QuietComfort 45 II, and Beats Powerbeats Pro earbuds. The latter was included as a reference because Apple’s documentation said the dB reporting feature was most accurate on Beats and Apple products. I’ve included the table of values below, stopping at 50 because the Ace were

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106rallye
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SRDKCContributor I
asked in Headphones
Ace Headphones with Beam Gen 2

I have the Ace Headphones, and I like them. The battery life is amazing.I want to try out the Dolby Atmos encoding for the headphones and as I understand it, I need the Beam Gen 2. I have an 11.1 Atmos setup using a receiver and wired speakers. It works fine but none of it is Sonos product. I am trying to figure out if I could possibly replace my passive center channel speaker with the Beam Gen 2. Some questions:Does the Beam Gen 2 only create Atmos via the HDMI ARC or eARC connection? Using the Optical Adapter does or does not pass Atmos to the Beam Gen 2?Can the Beam Gen 2 be set up to work as a single speaker without the spatial decoding for multi-channel output?If this won’t work at all, is there another way I can get Atmos content to play in the Ace headphones?Thanks.

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TJMoon91Contributor I
asked in Headphones
Sonos Ace and Nothing Phone

I have an issue with my Sonos Ace headphones which make them broadly useless for my everyday needs. I have them connected to my phone via bluetooth and also registered to my Sonos App. Whenever they are connected I have a warning on my bluetooth screen saying ‘Problem Connection. turn device off and back on’ (obviously turning it off and on again doesn’t work) I have audio with the device no problem, music, podcasts whatever, but if someone calls me, it doesn’t ever allow me to use the Ace as an option for the call (same if i dial out.) The correct permissions are selected, headphones are up to date V 3.15-232a694e  A set of £450 headphones that don’t allow calls….. About right for sonos. 

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melvimbe
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RvicoliContributor I
asked in Headphones
Sonos Ace Apple share audio

Considering the Sonos Ace. I fly with my wife and we watch show on my phone or iPad together using Apple share audio via 2 sets of Apple AirPod pros. Would I be able to have on the Ace and then share audio to her AirPod pros so we could both watch the same show? Me using the Ace and her with AirPods. This is strictly for travel. Sorry if it has already been asked. 

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SanYuanContributor I
asked in Headphones
Need to enable Sonos Ace to play output from the TV at the same time as the Sonos soundbar

As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra.  In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question.  The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV.  I found out after the purchase, this was not the case.  What a big disappointment.I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar.  It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?

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FragContributor I
asked in Headphones
Sonos Ace - ANC when wired? Want to use on flights….

Hi Can any current owners confirm that the ANC works when wired/plugged in as I want to use them for long-haul flights connecting to in flight entertainment via jack. Thanks

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Mr. T
MoPac
MoPacHeadliner II
asked in Headphones
Sonos Ace Spacial Audio grayed out

Why is Spacial Audio - Head Tracking grayed out.  This is while connected to Apple iPhone 15.  App & Ace updated today. 

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Mr. T
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Anonymous
posted in Headphones
sonos ace driver impedance

I've searched high and low and can't seem to find any information on driver impedance anyone have a clue?

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Corry P
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Daisy1981Contributor I
asked in Headphones
sonos ace

Wie herkent dit? We hebben sinds augustus een Sonos Ace en deze is verbonden met de Arc. Nu vertelde mijn dochter dat ze af en toe een knetterend geluid hoort. Zelf heb ik het nog niet gehoord, maar we hebben de Ace gisteren teruggebracht en zonder problemen een nieuwe gekregen. Vanmorgen heeft mijn dochter de nieuwe Ace weer gebruikt en het knetterende geluid is er nog steeds. We hebben het programma dat ze keek teruggespoeld om te controleren of het aan het programma lag, maar dat is niet het geval. Weet iemand wat dit kan zijn? Moderator edit:Google Translate-Who recognizes this? We have had a Sonos Ace since August and it is connected to the Arc. Now my daughter told me that she hears a crackling sound every now and then. I have not heard it myself, but we returned the Ace yesterday and received a new one without any problems. This morning my daughter used the new Ace again and the crackling sound is still there. We rewound the program she was watching to check if it was due to the

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Jamie A
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LizardKingMajorContributor II
asked in Headphones
Sonos Ace Siri activation.

My Sons Ace no longer activates Siri. It’s not an issue with my phone as have now replaced my phone to a new iPhone 16 and the issue remains. Long pressing the sound control button on the ace does nothing. I’ve spent ages on with Sonos customer services (who were trying to be helpful to be fair) but to no avail. I’ve now very disappointingly received the below email from Sonos which I find unacceptable. Anyone else had this issue?   from Sonos: Hello Matthew, I hope this email finds you in good health. My name is Daniela, level 2 member and your case has been escalated to us. I'm sorry about the inconvenience with the Ace not activating Siri any more, I checked and this is actually not a Sonos Ace feature, it may be possible for it to activate by doing a long press in the ANC button, however, if you check the User's guide, there is nothing related to Siri and the Ace being compatible, that said, if it is not working now, we don't have troubleshooting steps for it since this is not part

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