Headphones

Get help with your Sonos Ace

  • 131 Topics
  • 865 Replies

131 Topics

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sam5391Contributor I
asked in Headphones

SONOS ACE Voice leaking outside from HEADPHONE

Anyone have an issue with SONOS HEADPHONES, voice is leaking so loudly outside that other person can hear loudly what we hearing in headphone. In BOSE it never happens

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16 days ago
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BenjpContributor I
asked in Headphones

Wear Detection & controls don’t work in TV Audio Swap mode?

I’m disappointed to discover that Wear Detection and the control buttons (eg stop, volume) don’t work on Ace headphones when using TV Audio Swap. So if I’m watching TV, I have to rely on the remote to do everything. I hope this is a bug and not a feature. Can someone please advise?

1
Y
16 days ago
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ScottaSContributor II
asked in Headphones

Ace headphones swap with Arc

I just bought the headphones and when I swap with the Arc it plays perfectly for 5-10 seconds then my tv goes black almost like the tv turned off but it is still powered on. I use an Apple TV and was wondering if anyone else is having an issue? 

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Corry P
16 days ago
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Markireland111Contributor I
posted in Headphones

I would have loved to have purchased Ace headphones

The update killed my system. Everything I loved and recommended to my friends is gone. Years and years ago (2001 I was introduced to Sonos through our supplier of Pioneer) I spent nights burning all my CD’s and imagine digitally copying my old tapes… yes some of us not all will remember that process. I love my S1 system at home, I have an S2 system also but haven’t used it since the update, I like not paying for my music I like, my thoughts are with the update if Sonos want this system to be a pay to play system. Why don’t they cover the cost, Sonos would have know in advance what worked and what didn’t, in my business I’m responsible for my actions. The buck stops with me. Who in Sonos is willing to answer me. I’ve been a dedicated Sonos supporter for 20 plus years. I Have sold Sonos systems and helped others in the set up because I believe in this product. You’re pushing Ace and I’d say it’s fantastic but… why would I buy it knowing my S2 system is a quarter of what its fictionality

3
M
16 days ago
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mougelsonContributor I
asked in Headphones

Audio switch from Arc to Ace

Audio switch from Arc to AceHey,Anyone who got their Ace having trouble with audio switch feature? When I’m trying to make a switch it says something that ”could not finish the switch, make sure your products are powered on and try again later” with link to Sonos support. I have Arc + sub + symfonisks if that even matters. I have tried rebooting Ace and tried to use content button instead of app, didnt work.

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17 days ago
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LeroyfilonContributor I
posted in Headphones

Sonos Ace listening together

Am i stupid for thinking i could listen with my partner together if there’s a bundle package for sale? I just received the two, which i bought because there’s a baby on its way and we got these so we could still watch movies without waking the baby up. After some struggling i finally got each individually connected and was excited to test them together. Not an option. Unable to pair them together.Now..  why on earth would you offer a pair on the website when you can’t listen together?I feel so stupid for thinking i was able to listen together. Really hope this is gonna be supported in an update.   

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K
17 days ago
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Nate3DContributor I
asked in Headphones

Sonos Ace Unknown Device Windows 11

The new Sonos Ace headphones won’t work with Windows 11. Device manager reports a new Unknown Device when pairing with Bluetooth or USB-C. Uninstalling, reinstalling, re-pairing, all result in the same Unknown Device. Completely unusable on Windows.

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D
17 days ago
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mfriedrichContributor I
asked in Headphones

Do Sonos headphones work with Microsoft Teams?

Hello Sonos TeamDo Sonos headphones work with Microsoft Teams?Are Sonos headphones certified by Microsoft Teams?Thanks and best RegardsMatthias

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D
17 days ago
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myron123Contributor I
posted in Headphones

Charging Sonos Ace

I accidentally charged my Sonos Ace with a USB instead of a USB - C.  Might I have damaged my Sonos Ace?

1
Corry P
17 days ago
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Laurent OContributor I
asked in Headphones

Sizzling at the right speaker

Hello, following the configuration of the Sonos ACE, I notice a sizzling at the right speaker level. What to do? Thank you!

3
Rhonny
17 days ago
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TandyContributor I
asked in Headphones

Sonos Ace sleep question

Hi everyone. Please how do I put my Sonos Ace to sleep? Does it sleep on its own after a period of inactivity? 

0
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17 days ago
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evilpeteContributor I
asked in Headphones

Feature Request SONOS Ace SWAP

I got my headphone, and overall, I am quite happy with them. The Swap feature with ARC is quite cool I must say. But, what would make these headphones feel like I bought a high-end SONOS product is for me to be able to use the SONOS grouping, which I understand is not a feature. But...if now we can swap the HDMI input from ARC to the headphones, I do not see why I cannot use my ARC or ERA300 to drive the headphones through sonos app without a TV. Let us swap from supported speakers for them to drive the headphones, and we have a good-enough product for now that feels and works much more integrated with the SONOS system.

3
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17 days ago
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HaomingContributor I
asked in Headphones

Sonos Ace release date in China

Hi, I am curious about when I will be able to buy the Sonos Ace in China.!-->

0
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17 days ago
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ronaldoshibuyaContributor I
asked in Headphones

Sonos Ace Phone Battery Drain

A friend just got the new Sonos Ace headphones and is really impressed with the sound quality compared to their old Sony’s. The one downside they've noticed is that when they connect the Ace to their iPhone with a USB-C cable, it seems to drain the phone's battery pretty quickly, probably because it's charging the headphones at the same time. They're wondering if there's a way to stop the headphones from charging while connected via USB-C, as they really like the lossless audio quality but don't want to have to buy an extra adapter just to use the headphone jack. Any ideas?

1
K
18 days ago
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Frac-ArtContributor I
asked in Headphones

Apple Tv 4K and Ace!

Can I connect the Ace to an Apple TV 4K (2nd Generation) via Bluetooth..!?

2
F
18 days ago
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KevByrneContributor I
asked in Headphones

sonos ace sound issue

I recently purchased the Sonos Ace headphones and I’am getting sound like a record skipping when on tv swap, especially with Apple TV 4K 

0
K
18 days ago
AjTrek1
AjTrek1
posted in Headphones

Sonos Ace: Sound Swap & Head Tracking in Laymans-Speak

I hope this information helps with the understanding of the features discussed below as there have been quite a few posts on the subject(s).Sound SwapThis process occurs with the Sonos Arc over the 5Ghz channel generated by the Arc. The process is similar to that used when surrounds and/or sub(s) are bonded to the Arc to send them surround data and low-end effects. * Don’t over think the process. Even though the Ace headphones and Arc communicate over 5Ghz the Ace headphones will not join your local network over WiFi.Head TrackingThis feature is primarily designed to be used with Spatial Audio content. As you move your head everything remains focused for true awareness. It works very well. Head Tracking once activated remains on until you disengage it in the app. Please know that if you are listening to stereo music through your device (over Bluetooth or Direct connection) with Head Tracking activated turning your head 90 degrees to the left or right will cause the sound to drop from t

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AjTrek1
18 days ago
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TerryTMaContributor I
asked in Headphones

Sonos ACE Issues with ARC and Interfering Noise

Hello,i have issues using my Sonos ACE with the ARC.Before the newest ACE Update, i saw the TV Swap feature in the Configuration Menu. Since the Update, this feature is gone and i cannot use it anymore even if i long press the Button. Nothing happends. I already tried to factory reset my ARC and the ACE, restartet both and tried to use different inputs, but nothing helps. I use the Latest App Update and firmware updates. Also i have intefering noise on the right earbud when i pause the music playback. Is anyone dealing with same problems?  

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J
18 days ago
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SbonarContributor I
asked in Headphones

ACE TV Swap with multiple Arc soundbars

I just received my Ace headphones and I am overjoyed so far. The one issue is that I have multiple Sonos Arc soundbars and when I go to add TV swap it is only seeing one. What am I doing wrong?

1
S
19 days ago
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CakeContributor I
posted in Headphones

Sonos Ace with a car audio capability/compatibility

Was exploring the idea of integrating a Sonos app into the car's app feature. Since the headphone comes with the "situational awareness" feature (and sometimes I'm guilty of having them on my head regardless of the feature) it would be cool to see how that could be used as an extension to the traveling experiences. 

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19 days ago
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Craig262Contributor I
asked in Headphones

hi res audio on sonos ace

Hi I have an iPhone 15 and Sonos ace. can I get a DAC connector and wire my headphones to my phone and get hi res lossless?  any help would be great before I buy a DAC.  Thanks  craig 

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19 days ago
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MjdegraafContributor I
posted in Headphones

Microphone voice isolation issues

I use the ace headphones in office as my primairy video calling headset. In a busy office environment I get complaints for other people in the meeting that they can hear a lot of noise from other people talking in the room. As for my side: I can either choose aware mode and experience the same. Hear all the noise in the room and my own voice, or I can switch on anc and the room goes completely silent and I cannot hear myself properly anymore. There is no in between (sometimes reffered to as side tone) where me and the people in the meeting can only hear my voice clearly, but all the other noise is cancelled.This makes them pretty much useless for office calls. There is no voice isolation that can distinct between my voice and other sounds

0
M
19 days ago
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AbunaEContributor I
asked in Headphones

ARC and Ace latency

Hi,i received my Ace yesterday and during my test when switching from Arc to Ace i noticed an audio/lip sync issue. Am I the only one?

2
A
19 days ago
AjTrek1
AjTrek1
posted in Headphones

Sonos Ace Headphones: First Impressions and Comparison to Apple AirPods Max

HelloI wanted to get this out as quickly as possible. Please excuse typo’s. So no particular order pass the first topic/observation. I’m going to take a page from the Peter Pee’s review book and give you (IMO) the main highlight up front…Main Highlight Sound Swap is WORKING!!!!You’ve really gott’a watch  a movie like Top Gun: Maverick to really appreciate the sensation of objects in time and space. The jets moving left, right, up, down, overhead and coming from behind is a phenomenal experience!  Admittedly when the Swap is first made it takes a minute or two to redirect your focus to the cups; but after that you forget that you’re listening via the Sonos Ace headset. I currently have it setup on two of my Arc’s and can select which one to use  Sonos has promised to include the Beam (gen 1&2) and the Ray in future updatesStartup What to ExpectWhen you first power-up the Sonos Ace and go into the Sonos App you’ll be prompted to update them. Updates take about 10 minutes. There have

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AjTrek1
19 days ago
rosswells127
rosswells127Prominent Collaborator I
posted in Headphones

Sonos Ace Feedback

I have had the Sonos Ace headphones for a few days now and for what it is worth here is my feedback which may or may not be useful info to other community members sitting on the fence with this product.Pros:Looks and Feels like a quality product.I like the sound profile based on listening to a wide variety of songs from my music library.Effective ANC.Unlike others, I have had no issues with the initial setup and subsequent updates.Unlike others, I do not appear to have the issue with right ear static.Cons:I keep going into the Sonos app to stream my music to it - Lol.The Wear Detection on my unit is hit and miss, mostly miss. Hopefully a software issue and not a bad IR sensor???I have Beam and Ray soundbars so no sound swap as yet. So for me at the moment they are just relatively expensive bluetooth headphones with no point of difference to the competition out there.Based on the above I am happy with my purchase and assuming(?) that I am in the vast majority of Ace users who are not ha

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rosswells127
19 days ago
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