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My Ace is paired successfully to my iPhone. Both devices (headphones and phone) and the Sonos app are up to date. When I make a call on the phone, it automatically uses the Ace for headphones and microphone. However, when I receive a call, I have to manually select the Ace from the audio options from the phone app every time I get a call. 

Am I the only one with this issue? Surely the use case is that if the Ace is paired to the phone and they are on my head, then it will automatically act as the default option for sound on an incoming call??? Like, why would I want to take the headphones off to answer the call!?!?!

If there is a fix for this issue, please let me know! Thanks!!!

To answer an incoming call, press the Content Key on Ace once to answer. Press and hold if you want to decline the call.

Are you saying this doesn’t work for you?


Hey Mr T

Using the Content Key does work. However, to confirm, I’m talking about answering a call by swiping on the phones screen. I could use the Content Key but my habit, when wearing the headphones or not, is to swipe to answer the call.  

Cheers


Hey Mr T

Using the Content Key does work. However, to confirm, I’m talking about answering a call by swiping on the phones screen. I could use the Content Key but my habit, when wearing the headphones or not, is to swipe to answer the call.  

Cheers

I rarely use Ace for calls, but possibly specifying Ace as headphones in the iPhone’s Bluetooth settings may change the experience, which appears to be related more to the iPhone’s iOS than something under Sonos’ control.

If you are not wearing Ace and receive a call, you can amend Ace’s wear detection settings to automatically answer a call by enabling Wear to Answer.

It seems reasonable to me that if you use your phone to answer a call, then it would be the default option for sound, whereas, if the call is answered by the Bluetooth device, the sound is defaulted to the connected device.

Someone else may chime in with a more definitive answer or solution for you, but changing your habit is a simple ‘fix’ for your issue.


This may actually solve it for you.

Route and automatically answer calls on iPhone