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Contributor I
September 11, 2025
Answered

Poor sound quality new updated Ace headphones

New. Adjusted. Updated. Compared to my Bose QC35 ll and Bose buds, sound disappointing. Fuzzy, compressed, poor base. Android phone. Sonos Arc. 

 

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nik9669aAnswer
Senior Virtuoso
September 11, 2025

New. Adjusted. Updated. Compared to my Bose QC35 ll and Bose buds, sound disappointing. Fuzzy, compressed, poor base. Android phone. Sonos Arc. 

 

Assuming there are no issues with the Ace, remember that not all products from a manufacturer will suit or meet expectations. Presumably you prefer Arc over Bose soundbars, from your post? 
That said: it may be worth speaking to Sonos support to rule out a faulty product, if all of your system is up to date? 

1 reply

nik9669aAnswer
Senior Virtuoso
September 11, 2025

New. Adjusted. Updated. Compared to my Bose QC35 ll and Bose buds, sound disappointing. Fuzzy, compressed, poor base. Android phone. Sonos Arc. 

 

Assuming there are no issues with the Ace, remember that not all products from a manufacturer will suit or meet expectations. Presumably you prefer Arc over Bose soundbars, from your post? 
That said: it may be worth speaking to Sonos support to rule out a faulty product, if all of your system is up to date?