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Get help with your Sonos Ace

  • 413 Topics
  • 2,307 Replies
413 Topics
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OmarFahimContributor I
asked in Headphones
Sonos Ace microphone with online calls

Hello, I cannot use my Sonos Ace microphone on online calls (Google meets, Microsoft teams...) when I choose the stereo sound output (which is the sound quality I prefer because the Hand-Free AG audio is not good), only my laptops audio is possible to use. I could use both audio output and headsets microphone on my previous Airpods pro, so i don’t understand why i cannot use them on my Sonos Ace.

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nyorcaContributor I
asked in Headphones
Will this TV -> Sonos Port -> 2 Aces setup work?

Gemini AI says this is how to connect two Ace's to a TV audio output:If your TV has RCA outputs, connect them directly to the Sonos Port's line-in. Add the Port to your Sonos system and create a group including the two Sonos Ace devices.Will this work?

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ogikeiContributor I
asked in Headphones
Sonos Ace Update Loop Issue

I have an issue with my Sonos Ace update.The Sonos app shows "Update Available," but when I tap "Update," it says, "Your Sonos Ace is up to date." This notification loop won't go away.I have already tried extensive troubleshooting, including: * Rebooting all devices (router, phone, Ace). * Reinstalling the Sonos app. * Performing a factory reset on the Sonos Ace.None of these steps have fixed the problem.Is this a known issue, and is there a solution?

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SamSweetContributor I
asked in Headphones
Sonos Ace volume low even at 100% volume on Arc

I am going to put in a call to Sonos next week when I can. Just received my Sonos ace and when connecting to Sonos Arc volume is still very low even at 100%. Have seen all the discussions on how to may fix but still no resolution even after 8 months+ from release. This is shocking.. think I will be returning mine if this cannot be resolved quickly. Took advantage of the 30% off offer but now think this was too good to be true. Surely the tv swap should be flawless being the Sonos ace main USP!  am I missing anything to resolve this issue? thanks 

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WhytefishContributor I
asked in Headphones
Sonos ace update

Sonos ace says there is an update in app, however the update splashscreen continuously polls and doesn't reach a conclusion. This is after an app reinstall, a headphone reset and on multiple WiFi and also 5g. Any users had similar issues.Android 14 Samsung s2280.20.33

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mjackowiak24Contributor I
asked in Headphones
no way to factory reset sonos ace

Hello I have a problem with factory reset. Every time I have to explain to support that there is no way to properly restore factory settings. The blue diode is still on. I have tried everything. I have disconnected all devices and the rest of the procedure does not work. Support does not want to help me, they keep telling me to send some videos but do not respond. Have you had anything like this?

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Ant DowlerContributor I
asked in Headphones
Lost ACE headphone case

Hi, Can i buy a new case?? I’ve left mine on plane when travelling. Ant

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DijilContributor I
posted in Headphones
nitidez del sonido al escuchar musica Sonos Ace

Hola, me acaban de llegar unos sonos ace que pedí hace poco. Lo he estado utilizando para reproducir música, ver videos e incluso jugar. El problema, cuando uso los audífonos para escuchar música en la app de YouTube music, la nitidez del sonido cambia drásticamente, pasando de un sonido muy limpio a uno que parece ser de unos audífonos súper baratos. No entiendo si es el Dolby Almost. Alguien me podría explicar cuál es el motivo del repentino cambio en la calidad del sonido?  

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aqvdoContributor I
posted in Headphones
Sonos Ace - Volume issues when connecting via USB-C

When connecting headphones via usb-c to my iPhone with usb-c I notice that the volume is a little lower than usual, even at the same levels as I usually use via bluetooth. When I open the Sonos app, and see the status of the headphones, I notice that the volume level of the headphones in the Sonos app is 2, and when I even try to raise it by sliding manually, the volume goes up to too high levels just by going up only one or two volume levels. The volume control of the device, ie with the iPhone buttons I understand that it is an independent control and therefore does not affect the volume displayed in the Sonos app. How would I go about listening through the usb-c cable to enjoy lossless audio without dying in the attempt or going deaf. It is super dangerous that the sound volume makes such drastic jumps and that the control is not consistent between the app and the volume of the device.

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Louisb018Contributor I
asked in Headphones
Sonos ace issue sound

Hello,I just received my Sonos ace, I seen when i push or i adjust the left pod, like a « cut sound » or something like that.Is it normal or not ?Thank you

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jameskal811Contributor I
asked in Headphones
Sonos Ace Crackling Static/Popping with certain sounds - issue with ANC

Hi all, anyone else hear have some Sonos Ace headphones and can test this for me? I have two Sonos Ace headphones (wife and I) and they both do it. They’re both brand new. Sonos have told me they’re both faulty and to return them both but I’m thinking it’s more of a widespread QC issue. Put volume low or even off, and test with both ANC on and also in Aware mode and get some cutlery and drop the cutlery into the cutlery draw so it lands on other cutlery. This noise seems to make the headphones make a loud crackling static noise. It’s not just with cutlery, it’s lots of other loud metal or clicking noises. It’s like the ANC can’t handle it. This is definitely a fault with the ANC on these headphones and needs to be fixed.the noise does not occur when audio mode is OFF, only ANC on and Aware. 

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Steveh.Contributor I
posted in Headphones
Sonos ace completely flat out of the box

Just received my Sonos ace headphones, they are completely flat with no charge, and none of the USBC chargers I've tried will charge them. The orange ligh comes on, then goes off. I've even tried charging them from my laptop and my mobile phone, and get the same. If I hold the button in, the start up sound begins and then cuts off. I wish I'd researched these more, they're going straight back to Sonos, I can't even register them on the app to reset them, very disappointed 😞..

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b-michael7Contributor I
asked in Headphones
It’s impossible to connect two Sonos Ace headphones simultaneously to the Arc.

Hello, I’m writing today to add my voice to the many requests already made on this topic. What a surprise yesterday afternoon, when my wife received her Sonos Ace — which we had purchased specifically to avoid disturbing our children when watching TV in the evening — to discover that we cannot connect both headsets simultaneously. This is extremely disappointing, especially since Sonos promotes this feature as a selling point of the device. We appreciate the quality of Sonos products, but we are disappointed that this function — implicitly suggested through the sale of duo packs and the advertised benefit of connection with the ARC — is in fact not currently possible. We sincerely hope you will add this feature soon.Is this planned ?  

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BarufisContributor I
asked in Headphones
Help My sonos ace are not heard from the left side.

  I was eating when I decided to turn off my sonos ace and when I turned them back on you would only hear on the right side however the noise cancellation and the left side buttons work perfectly as I try to restart and reset them but nothing works. 

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AjTrek1
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ace24Contributor I
posted in Headphones
More precise low volume control | Sonos Ace

The Ace have a markedly better sound profile that my AirPods Max (AM); however the precision of the AM’s volume control, especially at the lowest volumes, is peerless. It is quite granular and decreases to the point of barely hearing sound. This allows me to read, write, reflect, or sleep without intrusion.The lowest volume level on the Ace headphones is far too intrusive for the quiet enjoyment of one's music during said activities, which is a real shame (and perhaps not a priority for Sonos given the recent app debacle). I wear ANC monitors to shut out not create distractions, so it pains me to say that I may end up returning these despite my deep appreciation of their sound profile.I would note that other OEMs (eg, Bose QC Ultra earphones and earbuds) have the same issue, but I expect better from a more expensive product. This feedback relates specifically to my use of the Ace headphones with my iPhone and iPad. I received and updated my Ace headphones today, which means that for me

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Sam SpraggContributor I
asked in Headphones
Sonos Ace Not Connecting in App

Ace is grayed out in app. Any suggestions?

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Eduardo BContributor I
posted in Headphones
wear detection Sonos Ace stop working

Hi there anyone have issues with the wear detection of Sonos Ace? was working great but starting a few day ago stop working even after resetting or turn off the device.doesn’t matter what I am using as an interface, audiobook, Spotify, YouTube music or Sonos radio.

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RawrvikContributor I
asked in Headphones
Sonos ace ANC pop sounds and hinge clicks? Is this normal?

Hi! Recently picked up the sonos ace and I’ve noticed some flaws….A really cool feature of the sonos ace ANC is how it turns off in low noise environments to reduce white noise. This is a great feature I think because I hate the white noise. However when the ANC kicks in, it sometimes makes a “pop” sound that can get a bit annoying. Is this normal for the headset? I notice it the most when I’m on my PC clicking the mouse, Also I’ve noticed a fair amount of clicking/poping sounds when moving around, the noises come from the hinge system as when I press on the headband the noises disappear. Very noticeable when running on a thread mil. Is this normal too?Both these issues are identical on both ears, which makes me think that it’s normal, just want to check if others have experienced the same :)Thanks for reading.

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onthelistbabyTrending Lyricist I
posted in Headphones
Ace Needs Swap Button On Device

Why can’t we swap using a button on the headphones? It is an inconvenience to go find my phone, scroll to the Sonos app, wait for it to open and load, select the headphones, then push the swap button. Ridiculous. This is all not to mention that it is absurd that they created these and you can’t listen to them at the same time the Arc is playing. They should integrate into the Sonos WiFi Network and sync audio like any other Sonos device. We don’t need just another Bluetooth headphone device that looks like AirPod Max

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Don B.Contributor I
posted in Headphones
Need to hear TV Sound (Ultra Arc) simultaneously with Sonos Ace Headphones, please.

My wife likes to watch TV at a much lower volume than I do. Due to my hearing loss, I bought the Sonos Ace headphones so that I can watch TV at a higher volume with her while using the Sonos Arc Ultra.  Before purchasing Ace headphones, I asked my dealer this specific question.  The tech responded positively saying that both the Ace and the Arc Ultra can simultaneously play the TV sound.  After installing the Ace headphones, my dealer verified that Ace & Ultra Arc will not play sound at the same time.  This is the main reason I bought the Sonos Ace headphones.I also bought a Move 2 wireless speaker. The Move 2 has the ability to play simultaneously with any sound group (Port, Ultra Arc etc.).  It would seem that the same simultaneous capability of the Move 2 could be applied to Ace Headphones as well.Looking forward to a quick feature update from Sonos on this issue so I can begin using my Ace Headphones as intended.Thank you!

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Dado65Contributor I
asked in Headphones
sonos ace swap with arc ultra doesn't work

My sonos ace swap with sonos arc ultra doesn’t work.I’ve tried several time to uninstall and configure it using the app, but it doesn’t work!!!Anyone can help me?

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CrimsonContributor I
posted in Headphones
sonos Ace headphones

Have just bought the Sonos Ace headphones .Been wanting them for ages but delayed my purchase,because of the App disaster .Now I've got them I'm very disappointed.So much talk for the last few years ,that my brain has got it all wrong .I thought the idea was to connect to your wireless system .You could then continue to listen ,whilst on the move ,in your home .The plus purchase ,they are well made,very comfortable,connect via blue tooth. But you've missed sales, in turning your back on your expensive Sonos system.what a big flaw in introducing headphones without that extra offering . Wake up Sonos ,listen to your customers.Alarm bells are ringing in the streaming box .I will have to take a closer and more attentive approach in what I experienced so far

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Sleepylender360Contributor I
asked in Headphones
Sonos Ace setting to disable play/pause/volume control beeps

Is there any plans for a Sonos Ace setting to disable play/pause/volume control beeps?It seems like a good idea based on the comments made in a bunch of reviews and some of the posts in this forum.Aside from a house full of Sonos equipment I’m an Apple user in general. I feel like this is the kind of detail that wouldn’t be overlooked by them. Loving the headphones in general, as someone who got tired of waiting for proper APM 2’s. I think just this setting to disable beeps and the whole lower volume level playing issue and they’re pretty much perfect.I know you can do it Sonos! 🙌🏻

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Sotiris C.
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PlatobobContributor I
posted in Headphones
Ace control notification volume is too loud

Controls' volume is absurdly loud on sonos ace headphones, e.g. volume up/down, pause/resume, switching noise modes. I was very surprised that control notification sounds do not scale with the volume, and stay very loud at all times. Is there any way to either scale or lower them?

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TharoonContributor I
asked in Headphones
Volume Control Chimes

I noticed that whenever I use the controls on the Sonos Ace, whether it be toggling between the different ANC modes or simply just lowering the volume, the sound cues it makes are quite noticeable and very loud which gets very annoying after a while, especially those with sensitive ears. Also I like listening to music as low volumes due to my tinnitus, but the Sonos Ace doesn’t go low enough compared to other headphones like the AirPods Max. It would be really cool if some of these small features can be implemented, I know its not a major change, but it feels like a quality of life update. Thanks for reading!

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Sotiris C.
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