Speakers

I sold my Sonos beam gen 1 and the new owner cannot activate it. I have performed a factory reset three times, but still not working.

I have had Sonos in one form or another for 15 years and have four groups in my home and shed. There are 6 alarms set to tune to particular radio stations.  The instability of the alarms with recent updates is frustrating.  Sometimes it will start on two separate rooms that are set up as one connection, so they have different connections and one seconds behind synchronous broadcasting. None of the alarms is stable enough to run for the allocated time, they might only run a few seconds, or a few minutes. If I go to my IOS app the system already shows it has stopped and the right arrow is ready to press. I have also had to go through trying to trace why some stations are disconnected from the stream and I get the horrible ding dong alarm sound. I wish there was a better option for that too.  cheers John

My ERA 300 can't connect after the upgrade. I have tried rebooting the router, factory resetting the speakers, reinstalling the SONOS app, rebooting my mobile phone, turning off the mobile network on the phone, turning off private Wi-Fi addressing, etc.    Can someone assist with resolving the issue?

How to lower down volume of 1 era speaker from stereo pair.

Pro-ject carbon turntable to am/fm tuner to 5? I’m trying to figure out this setup. i have two 5s, currently with a line in from the turntable. I’m worried adding a tuner into the mix will bring issues with turntable audio quality without an amplifier. I purchased an ADCOM GTP 400, and it needs an antenna to work getting local broadcast l, but when I tried to play a record, it sounded awful.I want to stream local baseball games from time to time, so I want to keep the budget reasonable, but absolutely open to investing in quality equipment and can return the Adcom if I need something different. Any advice from the community?

My Sonos beam 2nd gen. DOES NOT pair with my samsung android phone!

Is anyone having problems with the BBC Sounds and Sonos One SL speakers just keep stop playing. I have two older Sonos Play 1 and they are fine. I have had to reset the One SL speakers twice this week to even be able to see them on the App. But still won't keep playing. 

My cafe relies on Google Calendar alerts for its daily tasks. How can I make the alarms sound off on my speakers?

I have an existing Sonos system with a play base and play:1s as rears in the living room and several play:1s throughout the house in different rooms.I am considering upgrading to the arc ultra, era300 rears and a sub 4 for the living room.Are there any issues using “one” sonos app to control the new arc ultra, era300 & sub 4 with the old play:1 speakers throughout the house? I understand they will work separately for movies, but will music work in all speakers for the entire house with one app?

Trying sonos play 1  

Hi All,Overall, I can’t complain. Physical hardware construction and delivery of sound is amazing. When it Works….! When it doesn’t, for whatever reason… cause considerable grief…. Upgrades another story… ! To put the cards on the table, I chose Apple,…. once hooked they reel you in… I chose Sonos,… and have spent more then AUD $100K on Sonos…. No issue.. when it works…  But when it doesn’t, well let me tell you… I’d put it all in a cardboard box and send it back…Kind regards, Matthew.  

Hi All,Overall, I can’t complain. Physical hardware construction and delivery of sound is amazing. When it Works….! When it doesn’t, for whatever reason… cause considerable grief…. Upgrades another story… ! To put the cards on the table, I chose Apple,…. once hooked they reel you in… I chose Sonos,… and have spent more then AUD $100K on Sonos…. No issue.. when it works…  But when it doesn’t, well let me tell you… I’d put it all in a cardboard box and send it back…Kind regards, Matthew.  

I have 2 speakers, one in the office, the other in the family room. The office speaker Works just fine, the family speaker is not detectable.  I did the rest by unplugging from electrical but its still not detectable.  Its plugged directly into the router.

Why won’t my Play:1 and Play:3 connect after a short power cut? I have factory reset both products and also reset the S2 app…all to no avail. I cannot reconnect the Play speakers and this has been over a week now, but somehow my Beam seems miraculously immune to any issues whatsoever and has remained constantly connected! You couldn’t make it up. Why is Sonos so clunky and difficult to use? Has anyone had a similar issue or maybe help with any advice? 

I can't connect any Sonos gen 1 products to my new sky 5g hub … even though it says it's split into 5g and 2.4g 

I have a SL speaker in my garage I want to run 24/7/365 but that never works. After a couple days the music stops, I go the app and tap play and away it goes again. Why does it just quit playing music?

Please see the images of our living room area, Era 300’s were placed on floor behind Sofa on floor stands, made room look untidy, cramped for space and cables etc Previously had Play 1’s mounted in bookcase on virtually empty shelves thes were less intrusive and better for general music, was persuaded to upgrade to Era 300’s whilst great for Atmos and movies, placement in middle of room is not great for music. Have played around with having them slightly higher and wall mounted and generally happy with sound. Just need some advice on best position to mount as rear left is in a corner and rear right slightly more open location. Aware Trueplay will deal with most of issues. Should I mount at 2m above floor leaving only 40 cm from top of speaker to ceiling so will need to mount upside down. Should they be flat against wall or angled in at approx 45 degrees?TV and Arc in process of being wall mounted, desk size reduced and Sofa moving back about 1/2M  System Sub Gen 3Arc UltraEra 300 pair 

Hello there!I need your advice on where to place my new Era 300 on the back of my couch.After some reading I would place them where the green “Xs” are on the picture. Please disregard the crazy red circles.They are both:- 1.5mt from the floor (about 5ft)- 1.2mt from the ceiling (4ft)- 2mt from each end of the couch (6.5ft)- 1mt back from the couch (3.2ft)What do you guys think?Cheers from Italy! 

I have a play one that has been working on the Sonos S1 controller app.  I recently took it on vacation and it looks like it somehow was updated so that now it will only play on the new Sonos App.  Based upon the Help articles, it says that I can downgrade it back to the Sonos S1 controller app but I can’t seem to figure how to do that. 

For months I have had problems with speakers disappearing from the app and then reappearing. I would try to play music in say 4 rooms, and it would play in 1 room but not the others, then all of the rooms, and then stop randomly and one of the rooms would disappear. So so so frustrating.I have a big range of speakers - Ones, One SLs, Era100s, Era 300, Beam, Subs, Amps, Connect - all over the house.I thought it was my new Unifi network so i spent ages modifying that but still I had the issues.Then I realised the most common issue was in a room with a Beam. I just upgraded that using upgrade credit to an Arc Ultra. AND MY ISSUES HAVE ENTIRELY GONE AWAY!!!!I can now use the app like the good old days - all my speakers are there (including another Beam in a different room) and I can add and remove rooms from playing music and it just works. I can change volume - AND IT LETS ME DO SO STRAIGHT AWAY!!I am so happy and wish I had upgraded that Beam months ago. I have no idea what this has done

Currently it is not possible to add the IKEA Synfonisk speaker to a zone. I just recently got an Era 100 where that‘s possible and it would be amazing if the feature could be added to the Synfonisk speakers as well.

Hi everyone,I'm repairing a Sonos Sub Mini (no power, no LED).After extensive troubleshooting I found:- Capacitor C713 was burned (replaced with 10µF 50V 0805)- Chip U702 was defective (confirmed by oscillating output voltage 10-15V)The original chip U702 is marked: 1342ENACE GJRSF in a SOIC-9 package (5 pins one side, 4 pins other side, body approx. 5x3.7mm)I replaced it with NCP1342ENDCEAD1R2G from onsemi, but the output voltage is still oscillating 10-15V.Can anyone confirm:1. Which exact NCP1342 part number is a direct replacement for the 1342ENACE marking?2. Has anyone successfully repaired a Sub Mini by replacing U702?Thanks in advance! 

Hello. Apologies for my poor English.For anyone experiencing issues with the power supply for the Sonos Play 5. The fault is that the IC supply voltage in the converter fluctuates between 7–15V.If the typical faults on the primary side have been ruled out, please check the secondary side of the optocoupler. I’ve had three such cases recently that repair shops couldn’t resolve. It seems to me that the adhesive degrades the resistors over time. Best regards. The photo shows the correct resistor values.Translated with DeepL.com (free version) 

We have 11 Sonos devices in our home and group 9 of the together virtually every day. However, each morning, the group has dissolved—no group is present. Why does this happen?

I can’t add my Sub 4 to my « Living Room » where I already have 2 x Sonos One, 1x Five and 2 x Era 100.The system does not propose to add it to the room.