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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4893 Topics
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Nagasakkikawabungahippiekajjææ
posted in Speakers
What brand of speakers are people moving to

So what brand of speakers are people moving to now that sonos have become completely useless crap? JBL seems like quality, the speakers atleast sound much much better than anything sonos has to offer, i am personally thinking of something along those lines. Looking for reccomendations, and who better to ask than former sonos gear owners and user 😊

16212
skullc
23 days ago
A
Ap147Contributor I
posted in Speakers
Architectual Speakers Not Playing TV Volume (Sonos Soundbar Is)

Helping my parents at their new house. They have Sonos Arc Soundbar with Architectural Speakers. The system when playing music from the Sonos app or phone play on all speakers (soundbar and architectural speakers). However, when watching TV, only the soundbar plays the TV audio. Have tried a bunch of things recommended on the internet with no luck. 

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Stanley_4
23 days ago
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Nlp973Contributor I
asked in Speakers
what do i need to join my move and roam speakers. I recently sold my hose and left the full system.

what do i need to join my move and roam speakers. I recently sold my hose and left the full system. 

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24 days ago
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BdaxContributor I
asked in Speakers
come collegare una tastiera musicale yamaha a sonos

BuongiornoSono David B. ed ho finito poco tempo fa di comporre la saletta musica, film e giochi nella quale utilizzo con piena soddisfazione componenti Sonos ossia: un Arc, un Sub 3 gen e due era 300.La domanda che vi pongo è la seguente:come faccio a collegare la mia tastiera musicale Yamaha psr sx 600 al sistema Sonos?Ho già comperato l’adattatore Line in per Sonos era 300 e ho collegato un cavo jek 2 in uno (2cavi da 6,3 mm collegati all’ uscita aux della tastiera  che vanno a finire in un jek da 3 mm) collegato all’adattatore Sonos che ho collegato ad un era 300.Ma non si sente niente.Mi potete aiutare a risolvere il problema?Vi ringrazio e vi auguro una splendida giornataDavid 

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B
24 days ago
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gobbboContributor I
asked in Speakers
Sonos one

I cannot connect my Sonos one to new Vodafone ultra hub.  I have compatibility mode enabled and have tried both networks and using a LAN cable.  Nothing works.  I have contacted Vodafone and they say they have set everything up correctly.  Can anyone help? 

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S
24 days ago
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EdubContributor I
asked in Speakers
Sub Gen 4

I read about the Sonos Sub Gen 3 and now the Gen 4. But what I hear mainly is it’s performance with Home Theater Surround sound. What about music??  Does it sound good when listening to music? I’d like to know because I ordered a Gen 4.   

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E
24 days ago
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JacksooContributor I
posted in Speakers
Era 300s refurbished

Is there anyway to get email notification from Sonos when they have availability of refurbished items, in my case in after 2 Era 300 white?

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J
24 days ago
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GeorgoContributor II
posted in Speakers
SONOS connecting via Starlink Gen 3 WIFI 6 Tri-band Router.

Hi,I recently upgraded my Internet to Starlink with a Gen 2 Router. As a result, I lost SONOS connectivity. To restore SONOS connectivity, I put the Gen 2 Router into Bypass mode and reinstalled my old Billion Router. Whilst SONOS connectivity was restored, I don’t have the WIFI Range or WIFI speed that the Gen 2 Router provided. So, I’m now looking to upgrade my Gen 2 Router to either a new Gen 3 Router or a 3rd Party Mesh Router. My question is:Does anyone have direct experience connecting SONOS devices using the new Starlink Gen 3 Router?If I can be assured of this then I’ll go SONOS Gen 3, if not then I’ll have to look for a 3rd solution. I just don’t want to spend the money on a solution that may not work.CheersDanny

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Mr. T
24 days ago
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JohnnycomelatelyContributor I
posted in Speakers
Older Sonos Speakers wont connect

Last night I tried for over 2 hours to connect my older play 5 and Play 1’s to my system. I tried the factory reset at least a half dozen times.  Plugged them into the Ethernet. Changed the network over a dozen times and absolutely will not connect to my app. I read the older models will not handle the recent updates. And I e read dozens of complaints about this is varios sites and blogs. So does that mean the older models are obsolete? I paid a lot of money for these speakers way back when and this is total nonsense if that’s true. Offering a 15-30% discount to trade them in is also ridiculous. These speakers should connect and last a life time. Sonos is FORCING us to by new speakers. I call this a scam and suggest it may be time to file a class action suit against the company. 

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J
24 days ago
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Joe-67Contributor I
asked in Speakers
Connect Sonos Play:1 with Fritz:Box 7590 not working

I try to connect Sonos Play:1 with my router FritzBox 7590. It doesn’t work, although I updated the OS as well as reset the settings of my Sonos. What else can I do?

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J
24 days ago
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arnaud42800Contributor I
asked in Speakers
microphone push to talk

Hi,I m going to buy Era 100 for my escape game in France I would like to know how i Can had a microphone push to talk to my pc to talk to the team through the speaker It will be usefull for me to talk to them if they are doing something wrong Thanks all !

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Airgetlam
24 days ago
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chrishalle82Contributor I
asked in Speakers
Cant really setup the sound of the era 100

Hi i used trueplay. But the speaker has way too much treble. If i turn loudness off in the EQ settings the speakers sounds very flat. With loudness on the trebles so high that i get headaches. But i cant find a setting between to harsh and enjoyable. If i set treble to -10 it sounds as if the speaker is behind a cussion, but if i turn it up a bit its to harsh. If i turn loudness off its ok but then like i said the sound's very  flat.  I never expierienced this with my echo studio or echo show. The speaker seems also very loud even just on 20% volume.  Thanks for your help. 😄

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C
24 days ago
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WaynerbeeContributor I
asked in Speakers
Play 1 setup flashing red and white

I followed the reset and set up steps but ended up with a Red and White flashing. I can identify the device on the Sonos App but I am unable to connect it the devices’s temporary network. I have 3 other Sonos Play 1, they work fine. I only have issues with this particular device. Not sure what’s wrong. 

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Sotiris C.
24 days ago
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camel8Contributor I
asked in Speakers
Sonos Beam Gen 2 unable to install via wifi or ethernet after factory reset

Hello,I just did a factory reset on my Beam, it has been working good for more than a year, but after the factory reset i suddenly have huge problems.Install via Wifi doesn’t work, it won’t accept my wifi password, and yes i use 2,4GHz, i always split my networks (2,4 and 5GHz separate). I also tried on another router now, my old one, and not accepting my password, but with exactly the same password i can connect with other devices, so it really is a SONOS ISSUE.Then i try with ethernet cable,it goes trough setup, but ends with “cant connect to WIFI with “” “  so an empty network.. but i tried everything for last 3 hours.. using other networks during setup, start over with cable and without, performed another factory reset.. seriously, i have installed many Sonos products in the past, i have had 2 beams (gen1 and gen2) i have had 4 sonos one a roam etc Something is going on with the setup, some bug in the mobile app? I use latest android app (it’s up to date). any help would be appreci

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T
25 days ago
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instadethContributor I
asked in Speakers
Era 100's sound terrible with TV

Hello. My Era 100’s sound terrible (quiet and very rough) when playing from TV (Laptop, SKY Stream), but nice when playing from the app. Any ideas?System:Beam Gen 2Sub miniEra 100 x2TV LG OLED48C14LBSKY StreamHDMI 2.1 cables The TV audio is set to eARC and Dolby Digitial plus.Any help would be appreciated.

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AjTrek1
25 days ago
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MusicMelContributor I
asked in Speakers
WiFi connection

After 2 hrs on phone with cust serv, SONOS 5 was finally back to working, 4 mos after app update. Due to hurricanes, had some power outage and no time to listen to music. For reasons that don’t matter, I have 2 wifi connections, “A” and “B”. B is what everything is connected to but occasionally, devices will jump to A. Before trying to play SONOS today, I ensured phone app, laptop (music library) were both on B. But app couldn’t find my device. I tried unplugging and replugging as per directions. When I change phone app to wifi A, the device is discoverable but I can’t access laptop/music library. I also cannot force the app to point to WiFi B. There must be some way to do that but the only option it gives me is to delete WiFi B. Not what I want. How do I get the Sonos 5 to point at / prefer wifi B?

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Stanley_4
25 days ago
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SkidrowContributor I
asked in Speakers
connecting to a new network

Why is Sonos the worst utility on my phone? It’s impossible to problem solve in the app. Nothing works. 

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buzz
25 days ago
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OrindaMarkContributor I
asked in Speakers
getting Sonos One to work again

I reset the Sonos One from the instructions; but it doesn’t recognize the wireless router and thus won’t connect to my Spotify account.  It won’t connect to NPR radio station either.

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Pools-3015
25 days ago
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apple123Contributor I
asked in Speakers
Open Airplay to Total Sonos Speaker Platform

Sonos - why not release an upgrade that opens apple AirPlay on all speakers.  This would allow people to play music and never need to use your truly awful app experience ever again.

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jgatie
25 days ago
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Nicoliver4224Contributor I
asked in Speakers
sonos Sub not powering on

My Sonos Sub 3/4 will not turn on. I've tried to reset by holding join button then plugging in to power but the light is off. Is the speaker dead?

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25 days ago
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T800Model101Contributor II
posted in Speakers
Inverted Era 300 Trueplay Now Supported

The title of the post says it all, ladies and gentlemen.

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T
25 days ago
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Shaun'sContributor I
posted in Speakers
x4 sonos one's, x1 beam, x1 sub

I am about to move to a new house soon which will involve resetting my current system (as above title) and planning a media wall etc .. though this is exciting for me I have never really been a tech guy to sort best optimised usage for what I have, I would really like to know if the speakers I have would all work together maybe as a 5.1.. is this possible? Also would be very grateful for any room setup tips.. the new room to be has an unused standard fireplace/ chimney that protrudes forward with 2 alcoves either side.. and the room is about 12ft square....

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S
26 days ago
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RinemiContributor I
posted in Speakers
Speakers Don’t Stay Connected to System

I have to re-add all of my speakers to my system each time I want to use them, and most of the time, they don’t show up and won’t connect. I have spent hours on the phone with support over multiple calls, and no one has a resolution. This system is a waste of money, especially since the sound quality doesn’t come close to other systems.

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26 days ago
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HeathsideboyAvid Contributor I
posted in Speakers
Cannot update Sonos, Error Code 1: Sub

Cannot update Sonos, Error Code 1: Sub.This is with the S2 Sonos app. I have 2 rooms with Sonos equipment in them.In my main room, I have 1 no. Sonos TV Soundbar, 2 no. Sonos Play 1s & a Sub.In my other room, I have 1 no. Sonos 1 paired with a Sonos 1 SL & a Sub.When first clicking on ‘Check for software updates’ on the ‘Manage’ tab, when the update gets to ‘finishing,’ I am told I have an update problem.’There was a problem during the update of your Sonos system.’’Select ‘Try again’ to repeat the update.’I can try this for time immemorial, but it still does not finish updating.When I click on ‘More information,’ I get ‘Error code 1: Sub.’ If I click on the ‘For more information, see’ link, I get a range of updated ideas to try.What I have tried:Retry the update. That does not work. Reboot your router. That did not work.What I haven’t tried:Reboot your Sonos products. Although I haven’t tried this yet, the initial ‘Error code 1: Sub,’ does that mean I should unplug the Subs fir

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H
26 days ago
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fnord65Contributor I
asked in Speakers
Second speaker in stereo pair has no sound despite both working fine unpaired

I have two Sono One speakers on wifi.   Unpaired, both play fine, both individually and together.When I try to make a Stereo Pair out of them, the second one added has no sound.   If I create the pair using the L speaker, the R doesn’t have sound.  If I create the pair using the R speaker, the L doesn’t have sound.I have tried power cycling them and plugging them into ethernet.  Nothing has worked.   Software is up to date.  I’d like to avoid a factory reset as I’ve wasted enough time on these already.

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Stanley_4
26 days ago
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