Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2913 Topics

V
VthomasContributor I
posted in Speakers

Two fives and Two subs on Stereo mode

To the Engineers @ Sonos, Its been more than two years as some of us are impatiently waiting for a solution to set up Two fives and Two subs on Stereo mode. Currently home theatre is the available option for adding a second subwoofer. But please note that I am a music enthusiast and prefer to listen to music in stereo mode. Unfortunately the pair of Five with one Sub is not capable to produce amble bass in my large room.  Can you please please provide a solution to this. My neighbour use a Bose lifestyle 650 series where it allows adding a second subwoofer and the bass it produces is great on a stereo mode and we both have identical apartment size. Appreciate if you please reconsider giving the option of adding a second subwoofer on a stereo set up. Thanks

23
O
1 month ago
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User111899Contributor I
asked in Speakers

tranferring products to S2 controller

how do I transfer my move and Play1 speakers to a S2 controller  

1
jgatie
1 month ago
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Robbiem44Contributor I
asked in Speakers

zonebridge died, play:3 options?

Hi ... my ~10year old zonebridge died, so I cannot connect to my Play:3 anymore.  Haven't purchased anything from Sonos in a long time, so I have no idea what my options are to connect to my Play:3 wirelessly.  What do you recommend? (The Play:3 is not near my router, so connecting via ethernet isn't an option)  Thanks!

5
R
1 month ago
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Bernard Jean PhilippeContributor I
posted in Speakers

sous tention

Bonjour, mon sonos plat 5 génération 1, ne ce met pas pus tension le câble et ok et Je n’arrive pas à le réinitialiser. Que dois-je faire

1
Ken_Griffiths
1 month ago
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julienr38Contributor I
posted in Speakers

Lien bluetooth Sonos Five

Bonjour,  suite à un changement d’opérateur wifi (bouygues => Free), nous avons reconfiguré notre réseau google mesh interne. Depuis, notre Sonos 5 ne se connecte plus via le réseau interne et le bluetooth. L’appareil n’apparait plus sur l’application sonos, ni sur les appareils listés sur google home. Merci par avanceCordialement,

1
Ken_Griffiths
1 month ago
H
HumanoAlexContributor I
asked in Speakers

Bluetooth connected but no sound - Era 100

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

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106rallye
1 month ago
A
angusbutcherContributor I
posted in Speakers

Sonos Connect system dropping out

Hi, Ive recently connected my record player to my two Sonos Ones (Stereo Pair) with a Sonos Connect:Gen 2, and I’ve had to leave it set to the max latency (2000ms), as when I set it any lower, I’m experiencing massive dropouts, with just one speaker at a time and then both etc. They're very close in the same room, and I’m wondering if I need to buy a sonos boost or hardwire one of the components, or if I’m missing something. The stereo pair have no issue with other inputs, but clearly the Connect is still transmitting as the dropout only happens on one side. Setting to 2000ms latency fixes, but this is really annoying as it’s such a massive delay from the turntable.

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106rallye
1 month ago
S
sunny.socksContributor I
asked in Speakers

There was a problem connecting your Sonos One to ".

I've just moved house and have a new WiFi router so my network settings are different to the ones previously used on my Sonos One. I'm following the instructions on connecting my product to my new WiFi, it plays the audio chimes and I press the button when the light flashes white and green, but when it comes to putting my WiFi password in (it's definitely the correct password) it says There was a problem connecting your Sonos One to ". I'm assuming that my WiFi Network Name should be between those last quotes. The only other things I've been prompted to do to fix this is turn the product off and on, and do the same with my router, neither of which were successful. 

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J
1 month ago
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LarryBassettContributor I
asked in Speakers

how do I change the setting for my system?

I have new access for my Wi-Fi and need to change how Sonos finds it

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Airgetlam
1 month ago
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dlwnovaContributor I
asked in Speakers

wiring 4 non-Sonos outdoor celling speakers

We have a new covered deck which 4 flush ceiling speakers were installed. The electrician ran a wire from each speaker to the basement where the Sonos Amp is located. Can I put two speakers on each Sonos banana clip or do I need 2 Sonos Amp to run all 4 since they each have their own wires leading to the basement? 

4
Airgetlam
1 month ago
T
Too much techAvid Contributor I
posted in Speakers

Ideal position for pair of Era 300 speakers for stereo 🎼

Hi,I am getting deeper and deeper into the Sonos ecosystem. I now want a better speaker for stereo audio, and have decided on a pair of Era 300s.I was wondering what the best placement for the speakers would be. In the old hifi days, the speakers would be at the height you would be, in listening position, slightly toed in, x cm from the wall, x cm from the corner etc. I know trueplay is designed  to compensate for poor placement, but if I start with the speakers as well placed as possible, there will be less work for trueplay to do, Thanks.

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A
1 month ago
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Markie999Contributor II
asked in Speakers

sonos connect

I have a two ones, a beam gen 1 and a move gen 1. would adding a connect gen 2 improve my sound quality? 

2
Airgetlam
1 month ago
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dval29Trending Lyricist I
asked in Speakers

Arc drops randomly from LG oled TV

My setup:LG 65” OLED (OLED65C3AUA.AUS) Sonos Arc SL  No other devices plugged in to TV  HDMI plugged in to port 2 in TV (e-arc/arc port)  Audio output: “HDMI Arc” with so sound options available (all greyed out on TV)My problem: Sound will stop working after 20-30 minutes. Absoutely no input change, volume change, or app change. Sound goes from working perfectly to being silent. Very frustrating. I unplug/re-plug the power and the HDMI several times and then it works again. What I’ve tried: I bought a new, high-quality HDMI cable and the problem persists, so I am back to the Sonos-included cable. When the sound goes off, the Arc is still on, and the sound still works on the Arc (when I physcially presst he volume buttons in makes the thumping sound) and the led turns on. I have updated the firmware on both the TV and the Sonos, and I have checked the plug connections a million times. Anyways, this is a brand new tv and this is extremely frustrating. Please help. Thanks

4
D
1 month ago
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Brandon WebbContributor I
asked in Speakers

Adding a sub mini to a separate rooom on the same system

I currently have a the large Gen 1 sub, a set sound bar, and a set of surrounds. I also have several bookshelf speaker though my home. I do have at least 1 Gen 3 product, the Era 100. I am wanting to add a sub mini to my system to place in another room. I know that you can add a second sub to a home theatre set up. That is not my goal. I just want more bass in another area of my home when I play something on all of speakers. Is this possible? Further more if I one day add another theater set up to my bedroom will I be all to the second sub for that?

1
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1 month ago
danks
danksContributor II
asked in Speakers

I am unable to add my Play:1 using the Android Sonos app when my phone is connected to 5GHz

I have a local network that has “smart connect”, meaning that the Wi-Fi SSID (and password) is the same for both the 2.4GHz and 5GHz networks. A device, if 5GHz-capable, will connect to the 5GHz Wi-Fi by default.The problem seems to be that my phone, which is 5GHz-capable, will always connect to the 5GHz network, with no option to alternatively select the 2.4Ghz network.When this happens, attempting to add a new Play:1 (2.4GHz only) using the Sonos Android app will hang and never complete, I am assuming, due to the fact that my phone is on the 5GHz network.Disabling “smart connect” and naming the 2.4GHz network differently than the 5GHz network so that I can explicitly connect to that radio will be too disruptive to my IoT devices and everything else in my home that uses Wi-Fi. I do not have access to a device with only a 2.4GHz radio that I can use to configure the speaker either.Does anyone have any suggestions? Also, when did this become so difficult, Sonos? Why can’t you make the a

3
controlav
1 month ago
A
AnunagpalContributor I
posted in Speakers

sonos 300 Era installation

I would like to install Era 300 speakers on the wall as high if possible. Question is what is the ideal distance from the ceiling the speaker should be installed to work properly. Also I was thinking of getting the outlet and putting the speakers (Sonos mount) right in front of the outlet so it covers the outlet. How have you installed? Is there another better way? I am thinking of installing an arc, two speaker combo and 3rd gen sub in movie media room. (17by18 room) And I am thinking two speakers for outside area where the bar, seating and game room is.  What is the ideal distance from ceiling I should install? Will it be different for media room then open area. Please advice. Or pictures would help. 

3
Ken_Griffiths
1 month ago
BOL74
BOL74Avid Contributor I
asked in Speakers

Upgrade discount

Happy Sunday👋 This question might be solved in other topics…i try look around but i could not find any of my wonders.What is this upgrade discount(or whatever it’s called)?I was checking my gear and it looks like i got two playbase’s with 15% on each….and then what?Let’s say i wanted a Era 300. Can i order one and get 30% off? Or it’s just one for one?(15%)Or let’s say i order a Era 300 bundle(two Era 300’s) witch is discount on….can i get additional 30% off from that deal?In yours opinion….when and what will be an ideal buy from Sonos with 2x15% upgrade discount? Enjoy your Day🙏

9
Stanley_4
1 month ago
M
MO92119Trending Lyricist I
asked in Speakers

Volume setting when playing something is not applied

I set my Era 100 to 30% Autoplay Volume. When I start my Chromebox at night, it connects automatically, and the volume is set to 30%.On the next morning, I want to listen to (quiet) music when I’m working. I select a station and select the speaker (SONOS Büro); the volume is still at 30% (picture 1).I change the volume to 2% and click on “Play” (picture 2).The speaker starts playing, but on 30% (picture 3)! This can only be a bug. Please look into this, thank you very much! Picture 1​​​Picture 2 Picture 3  

7
M
1 month ago
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Philip.SContributor I
posted in Speakers

Propagating and synchronizing playlists between S1 &S2 Sonos systems

To update a preexisting topic (because it is now closed to comments). There is an excellent utility program available which allows the synchronization of playlists between S1 & S2 Sonos systems...  I have just installed this and for the first time in many years I have synchronicity! I am happy to recommend this very useful and quite intuitive to use little program. It does only run on PC's (not android) however.

1
Airgetlam
1 month ago
C
cptjack37Contributor I
asked in Speakers

2x One and Sub Mini not working

Hi there. I just got 2 Ones and a sub Mini and when I stereo pair the ones, and then add the sub mini to the system, the music only plays out of 1 of the ones and not the sub either. But if I remove it all, the sub works perfectly with 1 one. I tried resetting everything to “start over” and I have the same problem. Any recommendations? 

5
Stanley_4
1 month ago
J
JimDempsterContributor I
asked in Speakers

Play 5 gen 2 replace power cable

Is it possible to replace the power cable on a Play 5 Gen 2 ?  The current cable is cracked. Thanks

2
R
1 month ago
F
fergycoolTrending Lyricist I
posted in Speakers

Frequent pauses leading to a silent device. Power cycling is the only workaround.

(system setup description below).Fairly recently (few months) I started having issues with my system. Basically a device starts pausing, then playing, then pausing. The pauses start being a few seconds every hour or so, but become longer and more frequent until eventually the device is just silent.This happens whether playing music from a file share, streaming from Spotify or Apple Music or playing Radio.This happens to any one of the devices. The only requirement is that it's left playing until it falls over.The only way to resolve the issue is to power cycle it.It is a daily occurence that one device needs to be power cycled.If any support are reading (hopefully not as it’s the weekend!) I've taken the liberty of submitting a diagnostic report whilst this problem was happening:1673763072My setup is:I have a small house, but a large garden with two home offices in the garden and two Play:1 in the garden. Every building is well insulated with foil backed insulation. So Sonosnet does no

22
Airgetlam
1 month ago
R
RobertjasonjeffersContributor I
asked in Speakers

Grouping 2 speakers in different rooms

I have seen a lot posted on this but never an answer that works.  I have two speakers in different rooms that I would like to group.The group function in settings is greyed out if you only have two rooms so that is not an optionI can group the speakers by pulling up the system and hitting the little square with an arrow next to the room I want to pair.  However, I have to do that everytime I use the system.  I listen to albums, so every time one side of an album finishes, the speakers disconnect.  I flip the record, start the record, and then have to go into the app again to connect the rooms. This is annoying. How can I group the two speakers so I do not have to constantly go into the app and reconnect them every time a side of an album finishes?

3
R
1 month ago
E
EricGagneContributor I
posted in Speakers

Link volume controls on groups (Feature Request)

Hello,I love my Sonos speakers, I own six of them and I plan on adding more.   Whenever I listen to some music or TuneIn radio station it is always on the Everywhere group.   I love how the synchronization is just perfect and that I can move from room to room without ever losing a single note.There is however one thing that I find a little annoying.  Since there is no normalization of volume there is often cases where I need to increase of lower it.  It’s unpleasant to have to pull out the phone, unlock it, launch the sonos app and change the volume level.What would be perfect is have an option to “link the volume controls” on the “Everywhere” group an all other group that we create.   With such a feature enabled I could increase/decrease the volume with the buttons or voice control on any of the speakers in the group and it would be adjusted on all of them just like it does with the volume slider in the app.    

1
Corry P
1 month ago
D
DiverDonnContributor I
asked in Speakers

unable to get Sonos one speakers to connect to iphone bluetooth

I am resetting up a pair of Sonos One Speakers. I have reset them and they are connected to my wifi network. However, my phone does not show them in Bluetooth mode. What am I doing wrong

3
Airgetlam
1 month ago
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