Speakers

After updating to 80.21.6 (iOS) at the end of May, I am experiencing an issue where my music randomly stops playing when I have speakers/rooms in a group. When the music stops playing, I open the app and the speaker group no longer exists, requiring me to set up the group again and restarting my music. It is very random, sometimes occurring after ~8 hours of total play time and other times it happens after only a couple of hours of play time. Last week, I updated to 80.22.33 and the issue still occurs. I have no issues playing music to a single speaker/room, the music never stops. It’s only when I group speakers/rooms.  Is anyone else experiencing this? Any suggestions on what might be causing this?

I have two Sonos Play 1 (1st generation, and 2d generation with Alexa).It was working almost fine (well, except this horrible application ).I had twice power outage. First one : OK. Second One : The App can’t find both Sonos.WHen I try to reconnect, the app ask to run bluetooth...except thos Sonos doesn’t have blutooth ! I’m sticked.I tried with Sonos S1 app...stucked too.The Wifi is still the same.HELP please !I’m thinking to buy somethig else soon,  seeing all the troubles I haveThanks

Hi!does your Arc Ultra have a magnet under the grill on a front of the speaker, next to Sonos logo?Neven

Feedback :Please do a better job on grouping different sonos speakers

I have my Era 100s set-up as a pair left and right with a Hisense tv. I get sound just fine and no crackling, but I have to turn them up to 75-80 (out of 100) for regular viewing/listening. That seems way too high, when the stock tv speakers I can barely turn up to 25. I have the volume limit off as well. Why are they so low?And yes, I physically go to the slider and make sure they are all the way up on the speakers themselves.  

My play one is no longer showing any power. Tried the factory reboot, but still nothing.

There's 100 euro off 2 era 190s on Sonos website. Seems a cracking deal. Anyone bought refurbished kit before and any issues with it?

My Sonos of Beam has developed a fault (volume limited to 15), and the web support (chat) could not help.My Beam volume keeps bouncing back to 15, whatever I do, and to be clear: Have factory reset and re-added to my system There is NO volume limit set on the Beam (100%) Happens if used as a standalone speaker or with HDMI connected (note: Sonos support agent was adamant this is just a TV soundbar - I had to explain the Beam can be used just as another speaker, it does not have to be used as a soundbar.   Sonos - please trained your staff up!! That was Maria S) The LED status light had been blinking white then amber, when connected using ethernet, disconnecting ethernet solved that issue, but not the volume issue. Have used Beam in isolation, grouped with other speakers, and also paired as a surround setup (Sub 4 + 2 x Play:3s as surrounds) - the grouping and pairing all fine, except volume still limited to 15. I submitted a diagnostic to web support (chat agent Maria S), but this was

I have three speakers (2x one, 1x five) that I have in a group, the ones are a stereo pair.I want to have the five be significantly louder than the other two due to the bass it can create. Q: is there a simple way to say “the five should be 30% louder than the ones”?right now I am CONSTANTLY adjusting the levels individually because the default volume behavior in a groups fails me horribly. what happens? every time I adjust the group volume, something moves the ones louder and closer to equal volume wtih the five, then I have to adjust the five up and the ones down and the app does the same stupid behavior of moving them all closer togheter.I need that “the volumes should all be close together” behavior to be disabled or to be able to set a ratio that it enforces.

Hi All, I watch a lot of premier league football in the UK and the Now TV app has dolby 5.1. Would a pair of era 100s with a decent sub be a good setup for watching soccer? Thanks

Update of 2 Sonos One SL does not work, all recommendations of the support done multiple times. 3 Sonos One SL and all Sonos 5 updates worked ok

Hi folks,I’ve got an LG OLED55C8PLA TV, connected a Sonos Playbar by optical cable. For years I’ve been able to adjust the volume of the TV output through the Playbar using the LG magic remote.  As of about a week ago, this has stoped working. I can adjust the volume of music through the SONOS app using the remote, and I can adjust the volume of the TV using the app, but not the TV output with the remote. I’ve replaced the remote and it hasn’t helped. I’ve tried the Remote Control Set-up in the SONOS app too. Have contacted LG and SONOS for help, but neither could fix it.It may be an LG firmware update, but I’d have thought someone else might have had the same problem and can’t see that others have. Anyone have any helpful ideas?Dave

I have two Sonos systems at my work.1 x Sonos 5 1st gen upstairs working off the Sonos 1 app and then 2 x Play 1 speakers (second gen) downstairs working off Sonos 2 app.They are both not working correctly. They start up in the morning but then stop/drop off the network?

Just noticed the latest release of UniFi Network Application 9.2 has a few Sonos devices in the release notes, Does this means that UniFi development and/or QA have Sonos devices on their networks?Second image down, DHCP manager:https://community.ui.com/releases/UniFi-Network-Application-9-2-87/81a6a594-e925-4100-b1d7-351d2b91a7fd

After a year of troubleshooting with Sonos support things still don’t work.  I even sent an email to the new CEO and to Investor Relations and they got me in touch with a high end rep and problems are now recurring again.  They said I needed to plug one of my wireless speakers into direct Ethernet to establish a proper SonosNet network (which kind of defeats the purpose of wireless speakers and wireless worked fine before last May’s app disaster).  Have rebooted router and factory reset speakers and everything else and it’s still problematic.  Recent issue is that speakers are normal volume when searching and playing from Spotify via the Sonos app but if I AirPlay from Spotify directly to the speakers the volume is massively reduced.  Nothing changed on my end and have checked volume settings on both apps.  And then the Ethernet connected Sonos One and Sub Mini are always picking up audio like 30 seconds after starting music again too.It’s all a mess and I doubt I’ll be able to resell

Wife and I "gifted"  ourselves two new Sonos Roams in Dec '23, one orange, one green. Of course how little did anyone expect the Black Spring (year, and continuation for some) that Sonos would force upon us.Yesterday, her roam decided to up and experience the knocking noise all of a sudden while playing.FIX (PERMANENT?): It took about, if not over, 30 seconds of holding the power button to turn it off. Turning it back on, all seemed back to normal.  Time will tell.We were hoping that the Roams were going to be able to eventually link, wired or wireless, to build a stereo pairing for use at camp sites, picnics, and back yard hangs while relaxing with a beverage or gardening. But someone decided to torpedo the app, and the rest is history. We clearly knew the quality of device we were buying into for portability which could even be an extension of our other Sonos speakers. But the app-hot-mess and other shortcomings nearly immediately put the Roams into the buyers remorse column as soon

I received a shipping label from the trade in program. I packaged and sent my Play 5 and it was received by Sonos 1 week ago. when should I expect to receive notification of a credit amount available to shop with?

Hi all,I'm not sure if this issue has been reported before — I couldn’t find anything similar after searching.I’m using a Sonos Era 100 speaker for Microsoft Teams calls on my HP EliteBook 630 G10, connected via Bluetooth.The issue arises when I answer or start a call (either incoming or outgoing). While the ringing sound plays normally, once the call is connected, there is often a delay before I can hear the other person, or sometimes I hear nothing at all, regardless of how long I wait. In those cases, I have to end the call and try again.Additionally, Teams chat notification sounds are inconsistent — they play only sometimes, almost as if the speaker is in sleep mode and doesn’t always "wake up."I’ve already tried several things, including disabling Hands-Free AG Audio, perform all the updates etc. but the problem persists.I understand the Era 100 isn’t Teams-certified, and otherwise it works great (especially for music), but since I work from home, a reliable Teams experience is es

Hello - is it possible to connect my Sonos Move 2 to an existing S1 system? My current system only has S1 components (all connects). I recently purchased a Move 2 but it seems as though it cannot be setup using the S1 controller and asks to use the new Sonos app. When going to the new Sonos app I cannot add it either because I cannot join my S1 system via that app. Please let me know! 

Good Morning All,I have a customer who has a sonos one speaker it will randomly “lose” a room in the sonos windows app,I will have to unplug the power cable and plug it back in then the app picks up the room  the above only works for a short while eventually i will need to reset the speaker and re add it using the mobile app Could this be something to do with some kind of conflict in windows 11? 

 I've found that there isn't a lot.if battery info in the app. My speaker was at 6% and I had to go hunting for it. There's plenty of space to put the battery % here or even just display it when the speaker is  below, say, 10%. 

Hi all — hoping for some insights or a solid fix. I’m running a large Sonos setup (7x Sonos AMP, 1x Arc, 1x Sub Gen 3 unused currently) on a UniFi network with the following gear: UDM-SE USW Pro 24 PoE Multiple U6 Pro access points (Garage, Kitchen, Hallway, Master Bath) iOS devices with latest Sonos app  The SSID is unified (“LifeIsGood”) across all APs (2.4 + 5 GHz, same VLAN), and most of the Sonos AMPs are wired into the switch (see attached screenshot of MACs labeled SonosZP).    ❗Problem:  The Sonos app fails to find the system on my iPhone unless I am physically near the Kitchen AP. As soon as I roam to the office or other APs, the app shows: “No products found on LifeIsGood” Once I return to the Kitchen AP — it all comes back and works perfectly.    ✅ What I’ve checked so far:  Client Device Isolation = OFF Fast Roaming = OFF Multicast Enhancement = OFF (but willing to test ON) Multicast/Broadcast filtering = OFF Proxy ARP = OFF Same SSID for all APs (non-hidden) No VLAN separa

My morning alarm has become increasing unreliable. I have a Sonos One in my bedroom. Recently, I was getting chimes more often than the music I had set up. I tried all the basics before resorting to a total rebuild. I have 14 Sonos speakers - the oldest are a pair of play:3 from 2013. I unplugged everyone. I unplugged my router and range extenders. I factory reset every speaker. Factory reset the router and range extenders. Set up the router and range extenders making sure latest firmware and keeping most default settings. Once I was happy wifi was working, I created a new Sonos account and added every speaker. All good. That was a week ago. Since then my daily wake up alarm has worked once.I have Spotify family plan and we have an unused account which is only used by Sonos for alarms. When I play directly from Spotify App the music plays. When I pick the Spotify service in the Sonos App, it plays. When I create an alarm one minute in the future and test, it works.Sonos One Hardware Ve

Hi, I have two Sonos fives ( latest version) setup as a stereo pair, when attempting to watch the tv with the sound coming from the Sonos speakers, the vocals are really low in comparison to everything that’s happening in the movie…… is this because I need a dedicated center or is it something else that I’m doing wrong

Alguien me puede ayudar a decirme donde puedo reparar una sonos five, se me cayó y ya no prende