Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,122 Topics
  • 22,206 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 130
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5122 Topics
E
EddieRWContributor I
asked in Speakers
App cannot see products on my system

I had to change my router today. I tried to reconnect my system to the new router but the app is only finding one out of 10 speakers and will not let me proceed. One Symfonisk picture frame speaker (one of a stereo pair) is connected,  the app states it is one of a stereo pair but only one is showing on the app. 

741
I
3 months ago
I
Ignacio Ortiz de ZúñigaContributor I
asked in Speakers
Communication error

I have a very complete sonos system, which consists of an Arc sound bar, a subwoofer and two One speakers for the TV room and a Sonos Move speaker. It has worked very well for a long time, but since I installed an Asus Wifi 6 Mesh system, only Sonos has problems. Everything works perfectly except Sonos. I have to turn off the router every week to get it to work again and it is a real desperation since it coincides with when I feel like watching TV relaxing when I get home. I turn off the router, wait five minutes for the Internet to pick up, and my five Mesh nodes to dock, and everything works again for another week. I have been complaining about this problem for a long time and there is no solution. I won't buy another Sonos product until this is fixed.

6610
I
3 months ago
J
JillcoContributor I
asked in Speakers
Sonos Era 100 Line in connection to TV

Hello, can I ask for any answers to be given in idiot speak please, thanks. For the last decade I’ve been using a play 5 1st gen speaker connected by a cable from line in to a DAC box, with an optical cable from the DAC to the TV on all tv’s we used in the lounge. The play 5 has now been swapped out with an Era 100 using the same connection method as before. I used an apple adapter into the speaker without success and am now awaiting the delivery of the Sonos adapter.I’m hoping this will work.  Any advice would welcome, like do I still need to use the DAC box or is there any other equipment I may need? Thanks for reading J

4266
J
3 months ago
S
SauerbratenContributor I
asked in Speakers
Sonos bricht ständig ab

Update gemachtSonos 1 und 2 neu installiert Stromloshilft Nix Moderator edit:Google Translate-Update doneReinstalled Sonos 1 and 2PowerlessDoesn't help

110
S
3 months ago
C
CharleContributor I
asked in Speakers
Play 1 Wifi Connection with EERO router

My Play 1 works well with ethernet hook up with EERO wifi router.  But will not link to wifi.   When I try to connect it searches products and does not find my Play 1 .   Any wifi compatibility issues with EERO mesh system?  Thx

832
sigh
3 months ago
A
artshotwellAvid Contributor I
asked in Speakers
music stops

Music stops playing on my Sonos One after a few minutes. The Sonos app on my iPad show music is playing. But the speaker is silent. I can open Apple Music app and AirPlay music to it. What’s going on there. Strange things like failure to connect have been common. I’ve tried to be patient, but frankly this is stupid.

70
A
3 months ago
I
ILauderAvid Contributor II
asked in Speakers
Grouped speakers keep disappearing every day recently

So I have a TV room as my main room with an Arc soundbar and a Left/Right set of speakers.   For music to play across the whole home in Spotify, I have 5 other rooms added in on the app.   I’ve had this setup for years working fine.  But just recently the grouped in rooms keep disappearing one or more times a day.  I’ll have “TV Room + 5” showing in Spotify (the 5 extra amps driving other rooms).  Then awhile later all 5 have been unchecked in the app and Spotify only shows “TV Room”.   Really annoying that my other rooms keep dropping out. Also, I have it setup with an Xbox to pickup the sound input from the Xbox vs the music system and for years that’s worked no problem.   About the same time every once in awhile, one or more times a day all of a sudden the sound just stops playing when watching tv on the Xbox and when I look at the app, its back to playing from a music source.Are these some of the bugs in the new app and are they going to be addressed?

17311
I
3 months ago
D
DrPepperRulesContributor I
asked in Speakers
product not showing up or learning in

Brand new Beam been working great now won’t show up. Play 3 worked for a while then wouldn’t group now won’t show up. Both will go through learn process but won’t finish. 

251
Airgetlam
3 months ago
A
AwaronContributor I
asked in Speakers
Tengo problemas para conectar mi sub mini

Tengo el sistema soround de sonos, mi equipo es un Arc, 2 Era 300 y 1 sub mini, todo funcionaba perfecto pero por alguna razon se desconecto mi sub mini y no he podido conectarlo de nuevo.ya reinicie a valores de fabrica el sub desinstale la aplicacion y volvi a instalarla cambie de router reinicie la app renombre el nombre de mi sistema reinicie todo.Con los otros equipos no tengo ningun problema, los reconocen facilmente y se conectan de manera normal. El sub mini lo reconoce el sistema, me genera el pin, sale el reconomiento como palomita, y ya despues no pasa a la siguiente etapa. Lo he dejado como 2 horas y nada. Lo he intentado muchas ocasiones y no logro conectarlo.NECESITO AYUDA. Moderator edit:Google Translate-I have the Sonos sound system, my equipment is an Arc, 2 Era 300 and 1 sub mini, everything worked perfectly but for some reason my sub mini disconnected and I have not been able to connect it again.I have already reset the sub to factory settings I uninstalled the appli

290
A
3 months ago
L
lukewestContributor I
asked in Speakers
create new system with new Sonos s2 app fails.

Changing my Wi-Fi required a complete reinstall of the systems. Using the new S2 app, this completely failed.I have the following hardware:1xArc2xone (gen 2)  - surround1xsub (gen 1) I reset all to factory settings. Only arc plugged in initially.  open appAdd arc. This worked. Plug in two One’s and put them in reset mode (green slow flash)  In app go to settings > room > add surround > add surround (from popup) = instant “no devices found”dead end  swear  repeat with same result  I can’t see the debug logs from the app.Call support to be told there is an 80 minute wait, at 17:00 on a Friday  when they close at 18:00post here  any ideas?   

988
L
3 months ago
W
WigginsContributor I
posted in Speakers
Multiple speakers unusable with new app

Multiple speakers are unusable  and won’t play.volume bar shows nothing 

475
J
3 months ago
J
jellikitAvid Contributor I
posted in Speakers
sonos One connectivity is spotty

I have a Sonos one speaker directly plugged into my router via Cat 5 Ethernet cable.  The speaker is about 100 feet away from my router. But is hard wired in.  Sometimes my speaker will play all day long, sometimes the speaker will play for 30 seconds.  The Ethernet cable is good.  I have done a factory reset in the speaker.  Why do I have so much trouble using this speaker?  Do I need to set it up as a group?  I have had issues with this forever now and can’t seem to figure out what the issue is.  Please help!!

606
J
3 months ago
D
DNRContributor I
asked in Speakers
ERA 100 does not show up in my system

ERA 100 is my first Sonos equipment. I attempted to set it up using the SONOS app on my iPhone. The set up went through smoothly. But at the end, I got this message: “Your Era 100 has been added but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings”. I followed these instructions, but my Era 100 did not show up in the systemI have repeated this step several times by factory resetting the Era 100 and trying again. It does not work.Any idea to resolve this issue will be very much appreciated.

4781
Corry P
3 months ago
D
DiagorasMelosContributor I
posted in Speakers
There was a problem updating your Play:1

I get various error codes: 30, 1000, blah blah.  It’s all nonsense.I spent 3.5 hours on the phone with two different Support people, over two different sessions, only to have the second guy tell me at the end of 2 hours that I am hitting a KNOWN issue/bug with THEIR system, and that they will email me when it’s fixed.The next day (4 days ago) Level 2 Support sends me a “try these things” email -- all of which was already tried.  The email references my case number, so it’s as if they never read the case.Factory resets were tried.  Connecting the Play:1 to wifi and ethernet cable were tried. Uploaded multiple sets of diagnostics.I replied to that email, asking when their issue would be fixed… still no reply 4 days later. Looks like the Sonos platform is not what it used to be.I’ve had issues in the past, and always received excellent support, but that was a few years ago.Seems those days are gone... 

680
D
3 months ago
T
ThingyTrending Lyricist I
asked in Speakers
Adding components

I have 2 speakers on a Sonos amp. Can I pair the amp with a Sonos 1? Also, can I pair a Sonos Move to them as well? 

505
T
3 months ago
S
SlamminbassplayerContributor I
posted in Speakers
Missing Devices and Troubleshooting

So check this out. I wasted the better part of this last weekend troubleshooting our Sonos speakers at home. Good times. Honestly all of the thousands of $$$ spent on these things…  was so close to all winding up in the dumpster/landfill.  I recently upgraded our home network to Ubiquiti from a Chinese mesh platform. Generally works about 1000% better, but with the mesh we had the option of putting a puck near these speakers and connecting with a LAN cable. Now we are 100% wireless. I followed all of the provided steps to remedy, but no matter what I tried devices would not add back to the system even after a factory reset.  Until I realized that one old play:1 was connected with ethernet. Once I pullled the cable out of that guy everything was fine… minus some minor issues. My question is now “why the hell is this a problem?” They were still all on the same network and I would like to be able to hard wire some devices to reduce the number of wireless clients for performance reasons, b

611
F
3 months ago
T
TJ99Contributor I
posted in Speakers
New Product idea… Sonos Plug

You guys should develop a mini speaker that would plug directly into a power outlet like a nightlight, so we can put them all over our house with no wires… you could call it the “Sonos Plug” 🤗

12614
Corry P
3 months ago
T
Tonyk57Contributor I
posted in Speakers
suddenly sonos system disconnected

Sonos Era 100s disconnected, cannot reconnect

221
Pools-3015
3 months ago
G
GingerschoenContributor I
asked in Speakers
connecting 3 play1

I updated my app and lost connection with my speakers. I have 3 p1. After many hours I was able to connect 2 speakers. One is on Ethernet and the other is WiFi. No matter what I do I can not get the 3rd to connect! Any ideas? I’m not tech savvy but willing to try

291
Pools-3015
3 months ago
A
Allie GatorContributor I
asked in Speakers
AirPlay undoes grouping

When I target a speaker using AirPlay, its group is reset and I have to create the group again. This happens very consistently for all my speakers and from all my devices (Mac, iPhone, iPad). Is this a known bug?

674
A
3 months ago
D
DuendusContributor I
posted in Speakers
Problemas última actualización app SONOS y como lo he solucionado.

Dispongo de dos SONOS FIVE, uno de ellos conectados por cable ethernet, para escuchar música, y una barra de sonido SONOS ARC, junto con dos SONOS ONE (gen 2) destinadas al audio de mi TV. Tras la última actualización de la aplicación, desaparecieron SONOS ARC y los dos SONOS ONE. Realicé unos cincuenta intentos para conectarlos, pero fue inútil. Aparecían errores 1000, 1060 ………. y mensajes varios (“Sonos se ha añadido pero puede que no aparezca en tu sistema…”, “Ha habido un problema al buscar actualizaciones, código de error 1000”………., etc.) Me puse en contacto con el servicio técnico en dos ocasiones, pero no pudo solucionar absolutamente nada. Después de más de seis horas probando todo lo que se me ocurrió, al final conseguí la solución que comparto por si a alguien le puede servir.1º) Restablecer la app (Cuenta - preferencias de app - restablecer app)2º) A continuación, en mi caso, “unirse a un sistema existente”, porque los SONOS FIVE sí que los reconocía. En caso contrario, cree

4551
O
3 months ago
T
TanyalreganContributor I
asked in Speakers
my Sonos system is gone after replacing my nbn battery

my Sonos system is gone after replacing my nbn battery. They have disappeared from my Sonos app and my phone can’t find them or re add them. Does anyone know what I should do ? 

423
Airgetlam
3 months ago
P
pandeyvContributor I
asked in Speakers
Sonos Arc 125V USA power cable in India 220V

I got a Sonos Arc from USA. I know the device itself switches to 220V (range 110-240V) but the power cable is rated 125V. Can I use the same power cable in India (220V) or should I get a new power cable from India

625
K
3 months ago
T
TeflonManContributor I
asked in Speakers
connecting to an Ikea Symfonisk

Is e bought the IKEA Symfonisk second hand .thr typers shown as E101. I have no other Sonos products at the moment this is therefore my first venture into Sonos. I have gone through the clearing of old data process and the light on the front is flashing green and white . the speaker is plugged into the mains electricity . I believe it is a Bluetooth speaker but my Apple iPad can’t find it. what other steps do I require to take . It says it is a wireless speaker so Ipresumedit could be connected to via  luetooth .Is this correct or does it have to being,used in my home network . hopefully the answer is it is Bluetooth enabled thank you for any help offered .i tried the Sonos bot but was in a queue of #1and eventually gave up . It’s not been a good first experience with Sonos so I am hoping someone on herecanbdlp me TeflonMan      

3854
sigh
3 months ago
L
Lourens FerreiraContributor I
asked in Speakers
Sub woofer broke on Era 100

Good day,My SONOS Era 100 was bumped by accident off the counter top. It broke the casing fo the sub woofer. Where can I purchase a replacement sub woofer for my SONOS Era 100. What is the sub woofer Ohms and Watt?Thanks 

260
L
3 months ago
Terms & ConditionsCookie settings