Get help with your Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.
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My Sonos app suddenly stopped playing and will not connect to my players. The app screen has this message that I've not seen during 5 years of consists use and many troubleshooting adventures, "Unable to connect to Sonos Fix It " I've completed all the troubleshooting recommendations I can find, and many improvisations. Please help, I need my music, it creates my ambiance! Thank you.
Reopening https://en.community.sonos.com/topic/show?tid=6794715&fid=228999, as that was closed but not resolved. Same issue as was reported on LG C7 is still relevant for 2019 models (e.g. C9). Frankly, the correct solution should be that the Sonos app allows us to turn off UPnP. The feature has security implications and using separate subnets for your home network is a fairly advanced approach.
Sometimes a Sonos system just starts to behave in a random inconsistent manner. There can be many reasons for this but a common cause is duplicate IP addresses within your home network. Other network devices that are not dependant upon inter-communication can be unaffected but the really frustrating thing is that there is no easy way to confirm that your network has this issue. I have written this post to try and explain what duplicate IP address actually means, how it is caused and how to stop it happening again. As a general comment, when trying to resolve Sonos issues and you feel the need to reboot the Router, it is ALWAYS advisable to reboot ALL connected devices within the home. (I know this is a pain but please read on) For those of you reading this that aren't totally clear on how this works, I’ll try and explain below: Each time a new device connects to your Wi-Fi or is plugged into an Ethernet cable, a device (normally your Router) allocates it a unique network (IP) add
I moved my Sonos speakers to an area where there is no wifi. The speakers are V1 so they do not have bluetooth. I want to use the speakers via ethernet cables (wired). I can’t figure out how since the App requires wifi and bluetooth. If I say I don’t have either, I get kicked out of the install process. Is there a way to get these speakers to work in this environment?Thank you,
I started setting up my SONOS and once I passed the step of plugging it in and finding it. I then moved on to the part of clicking the back button and listening for the chime. The Chime never came and I’m after a wait it sent a message saying “nothing was detected” so I’ve just been trying again. My SONOS has worked before I’m unsure why it’s doing this now.
Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t find any speakers registered to my Sonos account. When I attempt to register them, after a long while of trying to link it displays a message saying “Setup problem”, asking me to check my internet connection (which is fine) and that my speakers are plugged in (which they are). It also says to check the system settings on my controller device (iPhone) to check the time and date settings are correct (which they are - just the automatic iPhone time and date). Have checked my Sonos account on the Sonos website and it’s showing that the 2 speakers are both registered to my account (albeit showing the date of registration as the date I originally registered prior to the factory reset). Can anyone explain to me why my speakers aren’t registering now, and how I can go about fixing the p
Is there a way to connect my Windows 10 PC to my Sonos One speakers wirelessley so that I can use them as PC speakers? I’ve just switched over from Amazon Music to Spotify today and found that the Spotify PC app connects to the Sonos One speakers wirelessley, whereas the Amazon PC app wouldn’t even recognise the Sonos One speakers. I’ll be getting a soundbar soon, but in the meantime I’d like to use my Sonos One’s as PC speakers.
Since the most recent update to the app today, 2 of my 5 speakers do not appear in the Sonos app on either my iPhone or iPad. They do appear in the Sonos desktop app on my iMac and I can group them with other speakers from there. I have restarted them to no effect. I attempted to re-add them from the app to no effect. They are both Play:1 speakers as are 2 of the ones that are still appearing. The fifth speaker is a One which is also appearing and is hard wired to my mesh network.
I changed my wifi password, simple enough, this happens all the time so you would think that Sonos would make ti easy to reconnect, but nope. 2 hours of my life I will never get back because your system is a failure for connect after a simple change. I have tried everything. I have tried to turn everything off and back on. Tried to plug in with an Ether net cord. Followed every set up step, read on here to try other things, and NOTHING. It just won’t connect. I really don’t know what else to do at this point. Please help. Why won’t it find sonos?! I have connect to the temp wifi and still nothing. And as soon as I unplug form the ethernet it goes away.
Hi. My Sonos system has worked perfectly for years, but have recently started to experience an issue whereby playback of music will suddenly stop altogether. The length of time this happens after is fairly random but it could happen a couple of minutes into the first song, or in the middle of the second or third. It happens both whilst playing music from my NAS, or from internet services like Amazon music. This has been happening for a few weeks now and is difficult to pinpoint to a single cause, because several changes happened in my home at round about the same time: i) there was a large Sonos software update which failed several times before finally working; ii) I got a new NAS (so my music library moved); iii) I moved some of my network devices around; iv) I upgraded my main broadband router to a BT Smart Hub (although these last two were largely in response to the problem!). So far, I have tried: - Separating the 2.4 and 5GHz wifi frequencies - Ensuring Sonos is on a diffe
I’ve been having issues with my Sonos system acting up (speakers cutting in and out, Alexa working but not connecting to the music services, etc) and have decided to set the entire system up from scratch. Is there a way to ‘reset the entire system’ or do I have to go speaker to speaker and factory reset each one? I imagine the proper procedure would be unplug all speakers disconnect all wireless devices unplug router replug router factory restart each speaker Build system back up one speaker at the time. We currently have 4 zones (living room, kitchen, patio and bedroom) with a total of 7 Sonos speakers (2 Sonos One, 4 play:1 and 1 older Sonos Amp.
Hi all My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea? Thanks for support. mazi
I’ve experienced a lot of signal dropout this week. I’ve successfully rebooted the router, one Play3 and soundbar, and updated the app. But one Play 3 is stuck: Play/Pause button flashes green, if I press it I get an alert jingle, then flashing dark amber light, and the system doesn’t recognise the speaker. I’ve tried both rebooting and resetting - what do I try next? Many thanks for any advice
Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?
I purchased two Sonos One speakers and like any relatively new Sonos product, they are an absolute nightmare. It took about 90 minutes to get the first one to connect. The original connection attempt failed. There is no way to reattempt a failed connection. The message on the App is that the speaker is already set up....but it is not.
Hi, This clearly seems to be a common problem with sonos systems. My system keeps dropping connection regularly, especially with the radio. I have reset my router, updated my software but to no avail. There seems from other threads that there are several different reasons for this happening. Has anyone got any suggestions where to even start? All help gratefully received
I have 6 sonos:1 and a sonos:3. Suddenly one of the sonos:1's is no longer on my list as a speaker on desktop app or phone. Has a solid white light. When I unplug and wait 30 mins and plug back in, still solid white light. I tried the factory reset by holding the "play/pause" button while plugging in the speaker, but still just have a solid white light. What is the solution? Why wont it factory reset?
I recently purchased two Sonos One speakers. They are both in the same in the same group in my family room. At first they both worked fine. After about a day, one of the speakers disconnected and Alexa said "I'm having trouble understanding right now". In the Sonos app under room settings, I saw "Family Room (L+?)". I unplugged both speakers and plugged them back in and they both worked fine again. Some more time passed and the same speaker disconnected again. This time I rebooted my router and unplugged the speakers. Afterwards, all was good for a couple days. However, I've gone through this same cycle several times now and continue to have a problem with the speaker disconnecting. Does anyone have any thoughts on what the problem may be?
my Sonos has some troubles lately. 3x Sonos 1 and 1 Sonos 5. Music takes some time to load, plays for 2-3 seconds and that waiting for about 5 seconds and then continues. WiFi in my network seems ok, 3 UniFi access points throught the house all wired to the router. What could be the problem? I sent in a diagnosis to Sonos: number 947289968 Anyone have suggestions?
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