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After a year of troubleshooting with Sonos support things still don’t work.  I even sent an email to the new CEO and to Investor Relations and they got me in touch with a high end rep and problems are now recurring again.  They said I needed to plug one of my wireless speakers into direct Ethernet to establish a proper SonosNet network (which kind of defeats the purpose of wireless speakers and wireless worked fine before last May’s app disaster).  Have rebooted router and factory reset speakers and everything else and it’s still problematic.  Recent issue is that speakers are normal volume when searching and playing from Spotify via the Sonos app but if I AirPlay from Spotify directly to the speakers the volume is massively reduced.  Nothing changed on my end and have checked volume settings on both apps.  And then the Ethernet connected Sonos One and Sub Mini are always picking up audio like 30 seconds after starting music again too.

It’s all a mess and I doubt I’ll be able to resell my four Sonos One’s and Sub Mini and Roam for much but the next audio system is definitely NOT SONOS. 👎🏼 

Sent new diags to Sonos but doubtful on resolution.

I sure hope you’ve called in after submitting your diagnostic, otherwise they won’t look at it. 

Since your AirPlay is skipping the majority of the Sonos software, you may be dependent on the volume of Spotify’s servers, and the volume of the device you’re using AirPlay 2 on. 

‘Nothing changed’ in your network is dubious. Between the Sonos updates, and background updates to your router unknown to you, lots of things may have changed. Including changes from outside your network, that could be causing interference. And if your router is confused, the fact that a Sonos update reboots the Sonos speakers, forcing them to ask for new IP addresses, whether they’re wired or wirelessly connected, there’s the possibility that the ‘network’ the Sonos is connecting to is compromised. 

While I don’t have a Sub mini, I do have two regular Subs, but neither of them, nor the rest of my Sonos, are currently experiencing delays of any type. That certainly suggests some sort of local issue with your network that can be addressed, if you’re open to it. 

Hopefully, when you call Sonos, they’ll be able to see something easy in your diagnostic submission. If not, there are plenty of people who have addressed their own network issues, and keep the secondary market strong, I doubt you’d lose much money if you resell them. 

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