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My Sonos of Beam has developed a fault (volume limited to 15), and the web support (chat) could not help.

  • My Beam volume keeps bouncing back to 15, whatever I do, and to be clear:
  • Have factory reset and re-added to my system
  • There is NO volume limit set on the Beam (100%)
  • Happens if used as a standalone speaker or with HDMI connected (note: Sonos support agent was adamant this is just a TV soundbar - I had to explain the Beam can be used just as another speaker, it does not have to be used as a soundbar.   Sonos - please trained your staff up!! That was Maria S)
  • The LED status light had been blinking white then amber, when connected using ethernet, disconnecting ethernet solved that issue, but not the volume issue.
  • Have used Beam in isolation, grouped with other speakers, and also paired as a surround setup (Sub 4 + 2 x Play:3s as surrounds) - the grouping and pairing all fine, except volume still limited to 15.
  • I submitted a diagnostic to web support (chat agent Maria S), but this was not resolved.

Community or Sonos support - please help!

Thanks

Unfortunately, Sonos Support doesn’t live in these forums, although occasionally, you’ll get an educated and insightful reply from a Sonos moderator. If you want, and I would encourage this, to speak with them, you need to call Sonos Support directly to discuss it. I’d avoid the ‘chat’, and go directly for the call, especially given your situation. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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