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VassilisAlexiou88
Contributor I
June 9, 2025
Answered

Sonos Era 100: Problem when using it with MS Teams

Hi all,

I'm not sure if this issue has been reported before — I couldn’t find anything similar after searching.

I’m using a Sonos Era 100 speaker for Microsoft Teams calls on my HP EliteBook 630 G10, connected via Bluetooth.

The issue arises when I answer or start a call (either incoming or outgoing). While the ringing sound plays normally, once the call is connected, there is often a delay before I can hear the other person, or sometimes I hear nothing at all, regardless of how long I wait. In those cases, I have to end the call and try again.

Additionally, Teams chat notification sounds are inconsistent — they play only sometimes, almost as if the speaker is in sleep mode and doesn’t always "wake up."

I’ve already tried several things, including disabling Hands-Free AG Audio, perform all the updates etc. but the problem persists.

I understand the Era 100 isn’t Teams-certified, and otherwise it works great (especially for music), but since I work from home, a reliable Teams experience is essential. I'd really prefer to keep using this speaker and not change to another  — so any suggestions or ideas for a fix would be greatly appreciated.

Thanks in advance!
Vassilis

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AjTrek1
AjTrek1Answer
June 10, 2025

Here’s an excerpt on using Sonos with PC’s. The full post is in the link that follows:

  • A quick note on Play:5, Five, Connect:Amp, Amp, Port, Connect, Era 100 & Era 300

  • While it is possible to use these players with a PC by connecting to their line-in ports (Era models will need the USB-C adaptor), this isn’t a recommended solution if you’re planning on doing something that requires audio/video synchronization. There will be a minimum of a 75ms delay on the audio due to the signal processing performed on the line-in side. If synchronization isn’t an issue for you, you can simply connect the device to your PCs headphone or line out jack like you would a pair of regular headphones.

  • Move, Move 2, Roam, Roam 2 & Era 100/300

  • Bluetooth links via these models will experience the same delay, as Bluetooth acts as a virtual line-in and also needs buffered for network play.

Using Sonos as PC Speakers | Sonos Community

 

Together Everyone Achieves More = T.E.A.M.
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1 reply

AjTrek1
AjTrek1Answer
June 10, 2025

Here’s an excerpt on using Sonos with PC’s. The full post is in the link that follows:

  • A quick note on Play:5, Five, Connect:Amp, Amp, Port, Connect, Era 100 & Era 300

  • While it is possible to use these players with a PC by connecting to their line-in ports (Era models will need the USB-C adaptor), this isn’t a recommended solution if you’re planning on doing something that requires audio/video synchronization. There will be a minimum of a 75ms delay on the audio due to the signal processing performed on the line-in side. If synchronization isn’t an issue for you, you can simply connect the device to your PCs headphone or line out jack like you would a pair of regular headphones.

  • Move, Move 2, Roam, Roam 2 & Era 100/300

  • Bluetooth links via these models will experience the same delay, as Bluetooth acts as a virtual line-in and also needs buffered for network play.

Using Sonos as PC Speakers | Sonos Community

 

Together Everyone Achieves More = T.E.A.M.
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