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After updating to 80.21.6 (iOS) at the end of May, I am experiencing an issue where my music randomly stops playing when I have speakers/rooms in a group. When the music stops playing, I open the app and the speaker group no longer exists, requiring me to set up the group again and restarting my music. It is very random, sometimes occurring after ~8 hours of total play time and other times it happens after only a couple of hours of play time. Last week, I updated to 80.22.33 and the issue still occurs. I have no issues playing music to a single speaker/room, the music never stops. It’s only when I group speakers/rooms. 
 

Is anyone else experiencing this? Any suggestions on what might be causing this?

That’s odd. I play my speakers in groups fairly constantly, and haven’t experienced this at all, on any of the groups I use. 

If it was happening on individual rooms as well, I’d think it was a duplicate IP address issue, but since it isn’t, it could be a periodic wifi interference issue. I think I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

​@User398698 

Have you updated your firmware/speakers as well as the app, as both need to be done when an update is available.

Settings - General Settings - System Update - Check for Updates.

That’s odd. I play my speakers in groups fairly constantly, and haven’t experienced this at all, on any of the groups I use. 

If it was happening on individual rooms as well, I’d think it was a duplicate IP address issue, but since it isn’t, it could be a periodic wifi interference issue. I think I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks for feedback. Prior to the update at the end of May, I had zero issues groups. I tend to keep 4-5 speakers in a group within my house and have done so for 10+ years with no problems. I was thinking it might be wifi interference and over the course of a few days tried different wifi channels with zero effect on the issue. I even reset my WiFi router thinking that might help. I will plan to submit a system diagnostic and contact Sonos Support on the next occurrence. Thanks again for your feedback

​@User398698 

Have you updated your firmware/speakers as well as the app, as both need to be done when an update is available.

Settings - General Settings - System Update - Check for Updates.

Thanks. I’ve checked this a few times and per the app, I’m all up to date. 

Outside influences can be more variable than inside your home, often enough. But I’m not sure why you’re experiencing this issue. It certainly suggests interference, but that doesn’t mean it is, just that it suggests it. Hopefully, the diagnostic will provide clearer information, pointing to why you’re experiencing this issue, while I am not. 

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