Speakers

I have a pair of Play:1 speakers linked as a stereo pair. I generally use an Amazon echo dot in the same room to ask for music etc. In the last few months the previous behaviour where the volume of the sonos speakers would automatically reduce when communicating with alexa no longer happens. If I have the music on loud then I either have to reduce the volume or shout very loudly!Have tried all the usual uninstall/reinstall, repair, unlink/link the sonos skill in alexa etc but with no success. I should say that other speakers in my system DO reduce volume when communicating with alexa (including an aging connect!) but not the Play:1s. Since I still use the old connect I am still on an S1 system. Any suggestions?

I have 3 Sonos Ones installed upside down.  They are slightly above eye level and that orientation allows me to access the volume controls.  I’m old and my memory sucks, but I seem to remember there was a setting that allowed you to reverse the direction of the volume buttons for this installation.  I can’t find it anymore and the volume direction is backwards now.  Am I imagining things, or they have always been that way?

I e got a playbar and two s1 speakers about 10 years old. They work ok. I recently added an era 100 that drops out intermittently.  When it is working, The status on the app shows its wifi is not connected though. How can it be made to work full time? Nits on channel 44 the others are on channel 1.v annoying 

When setting up Five and Move, the setup processes always stalled.  I did everything- a couple of hours with Sonos Customer Support, restarting router, factory resets, etc.I stumbled onto the fact that my McAfee Protect app (on Samsung S10 phone) has several functions; I use anti-virus,  but something called Secure VPN (which I don't use) was also turned on, apparently by accident.   As soon as I turned off McAfee Secure VPN, all my problems with Sonos setups and operations (the Move's microphone appeared to be broken, for example) went away!  Both Sonos speakers installed smoothly and work perfectly.   Apparently McAfee Secure VPN interferes with Sonos WiFi communications. 

I have 6 play 1’s in the house. All were working fine. However one of the Play 1 is appearing in the app but does not produce any sound. Tried Tuning too but no success cause there is just no sound. 

Hello, I have the Arc Ultra, sub 4 and 2 ERA 300 set up in surround mode.  if I set the 300s to full mode, TV off, playing Apple Music through Sonos app, my understanding is the speakers will be louder (equal volume to arc) and full frequency range vs ambient where it would be lower volume and reduced frequency range. When I turn the TV on they will switch back to surround mode controlled by the movie/Arc (no longer in full mode).Assuming the above is correct, is the only item I lose in this config for playing music is that the 300s won’t have stereo right and left channels playing? I assume the ultra will play music in right and left stereo channel mode? So With full frequency range and the ultra playing right and left channels I would think the quality of audio would be pretty darn close to having the 300s in stereo mode grouped with the ultra? any experience with this and opinions on sound quality? thank you   

Current system version82.3-60160Release date: 01/07/2025In this update:Bug fixes and performance improvements.Fixed an issue with Control4 integrationUpdated without any issues. We'll have to guess which Bug fixes we're talking about :)What is Control4 ?

I have 2 people on the network with their respective Android phones and 2 different sonos accounts logged in on each phone.Both phones are able to add the spotify service in the sonos app and play music from within the sonos app successfully to the speakers.However, only on one phone I'm able to play music from the Spotify app directly, meaning I can select to connect to the speakers in the “Select another device” menu and then it connects successfully. On the second phone I can see the speakers in the Spotify app menu and when selecting it will attempt to connect for 10 seconds but then fail. Both phones are pixel 8. I have tried:Reinstalling Sonos and Spotify appLogging into the same sonos account on the phone that doesn't work Rebooting the router 

Pleas can someone advise - tell me :-will a Sonos 5 gen 1 speaker work in another room along my existing 2 Sonos One gen 2 speakers on this newer Sonos app that I’m using ? many thanksCliff  

Hi, I am experiencing problems getting sound from my Era 100 when connected via bluetooth. The mobile confirms the connection and the Era 100 comes with an audio signal that confirms the connection, but still no sound from the system. Tried connecting via PC and mobile phone, no sound. Any ideas?Tor-Erik

Since a firmware update a few days ago my Era 100’s volume slider does not go low enough, I used to be able to set it nice a quiet early in the morning but now it's much louder at it's lowest setting.But if I go on the app I can set it to where it used to be.The thing I notice is the app says volume 2 once the Era 100 is set to the lowest volume, and if I go down to 1 and then back to 2 in the app then it's quiet again like it used to be.So something is not right as 2 on the speaker is not the same as 2 on the app.Anyone else notice this at all. 

Hi!I am looking to add a second-hand speaker to my system. I‘ve encountered multiple fraudulent offers on online market places. One of the quick and easy safeguards I have begun using to determine an offer‘s legitimacy and accuracy is the devices serial number - usually there is already a picture showing it, or sellers are readily sharing this information as it doesn‘t contain private information.With the SN, I then contact Sonos support and get the date of first registration. A date, nothing else. No identifiable information. This worked twice in the past week. Customer service was fast, uncomplicated and helpful. Both times I (unfortunately) discovered that the sellers had provided false information on the device age (or to be precise: date of first registration - I‘m aware that I can read the manufacturing date straight from the SN without contacting support).Today, two separate customer service reps have rejected my request, stating that this information cannot be provided due to S

I have in my Sonos system 1 Sonos Roam, 3 Sonos Play 1, 2 Sonos One Black e 1 Sonos One white. I'm having a problem updating my Sonos One Black (error30). I tried contact by chat and we tried everything (ethernet cable, turning off the router, etc..). We did a factory reset and now I can't add them in my system. It's a firmware problem. I'm from Brazil and I can't complete this call Anyone else having this problem? 

Hello teams,I’m wondering to buy 2 ERA 100 for my home.I actually have a Yamaha YAS-207 soundbar (with a Yamaha Subwoofer) connected to my Samsung Smart TV via optical cable.The TV have a wifi connection to my internet box.My questions are: Is it possible to add the 2 Era 100 to this installation in order to simulate a 5.1 Home cinema ?If not (in this case I will sell my yamaha soundbar) , can I use the 2 ERA on my TV in Wi-FI ? Other connection ?Thanks in advance

Hi there - Has anyone noticed the varying sound quality adjustments that seem to come with the regular software updates since last year ? I have got a stereo pair of Era 300s set up as a stereo pair. Placement of these are pretty much in accordance with normal principles of equalised spacing in relation to the listening positions . Advanced true play enabled each time software updates are implemented with pretty much the same sequencing ( height movements etc) to minimise variations in the way Trueplay is done . Using pretty much the same test music material I have noticed changes in quality which required me to enable the tone controls to suit taste .  Recently it’s been quite marked with signification changes in the need to increase the treble output .  With the most recent update after Trueplay , treble control had now to be reduced such that the bass and treble controls are more or less flat .  Clearly the software updates have been to stabilise the app but how much of these change

Sonos tech support advice: “buy a new router or hard wire the blue tooth speaker 🤦🏻‍♂️.  Obviously the speakers are not stable. speakers go t1ts up every time the App updates and they regularly drop out. Takes ages to “turn off the on again” and the speakers struggle to find the network.Sending the 100’s back along with speaker stands.Probably our last ever purchase from Sonos.All our other WiFi / blue tooth tech works fine.   

Grateful for anyone who can help please - I've been tearing my hair out!  I’m unable to properly connect my 2 OneSLs to the new Wi-Fi network after we upgraded the router. Surprisingly the two old Play:3s and a more recent Move work fine and are happily connected.  The router is a Vodafone Ultra Hub with extender which offers 2.4, 5 and 6Ghz on different networks, recognising that older devices may not be able to connect to 6Ghz. the OneSLs are instantly recognised when connected by Ethernet but disappear when using Wi-Fi. They can be found by factory resetting on Wi-Fi but then disappear again at the end of the “add new speaker” process (this finishes with the statement: “your product has been added, but may not appear in your system  unplug it, plug it back in, to finish setup from settings”  and of course when you do that it can't be found again!)restarting the router doesn't help  turning off the extender doesn't helpseparating the different networks doesn't helpconnecting via Ethe

Sonos not connecting to Apple TV, was working only weeks agoI airplay my projectors sound to two Sonos Ones. And they worked well only a few weeks ago. It was simply a matter of selecting the Sonos system from the audio menu and it would connect. Now I’ve tried factory resetting and reconnecting the speakers and they still won’t play through Apple TV. I’m stuck and not sure what else to try?Could it be the latest version of the app? I’ve read a few others complaining of different problems but blaming it on the app. Anyone with a similar problem? Or any ideas of what else I might need to try to get them working again.  

I recently update the iOS app and it now wants me to update the firmware on my Sonos components, which I’m happy to do except that the update always fails with error 30.Is anyone else having this problem or is it just me?

Hi, I have a Sonos 5 that I want to connect to my Sony Bluetooth turntable, I live in a fairly small property so I’m limited on space. The turntable will have to be situated upstairs with the Sonos 5 speaker downstairs, can I connect them both with a Bluetooth receiver connected to the Sonos 5? I’m looking at the ifi zen air blue receiver on Amazon, any advice would be greatly appreciated. Thanks, Simon.

It is evident from this: … that newer Sonos devices do not give noise floor or OFDM ANI information on the network matrix. Can anyone tell me why this is? Has the network matrix been replaced by some other diagnostic tool? Thanks all,Tom

What voice commands do you use to connect the speaker in the living room with another speaker in the house 

Old subject of systems not registering with the annoying “check your network” message.   There is a hint in the “Check the time and date on the unit”    I found out by eliminating all the working SONOS speakers and leaving just the unregistered one, I had to sign in, but finally got past all the Registering failure.   I went to system and  checked TIME and DATE and it said Jan 1 2001 and 12:00     (The default).  I tried to make it update to Internet Time so it would be accurate but it never updates.   My guess is the clock in the speak has a Lithium button battery that has gone dead after 8 years.   And Registration can’t happen if the time is not accurate for some crazy reason.   CS support is useless.  This guy blamed my Internet provider which is the old ruse of years ago.  Now with IPV5 and IPV6 it’s so standard that excuse is like saying it’s your 110V power outlet.   Net Net, the clock is dead and the unit will never register.   I’m going to take mine apart and see if I can upda

I turned on my Sonos system this morning and . . . nothing!Things were a bit weird in the past weeks, since I got the iPhone 16, and even stranger when they put an update iOS 18.2.1 on it.  I got signed out of ALL my Sonos options, though Amazon Music and Sirius were still there and the speaker system still worked.  Then this morning (2024.01.20), it all crapped out.I basically had to delete the app’, unplug the Sonos router, and all the speakers and start over from entering my wifi router.  Kinda sucked!  And took an hour and then some before everything was back online.  ‘Need my music in the morning!  ‘Not sure if the blame goes to Sonos, the iPhone 16 or to Apple.  (Still cannot sign into the Sonos stuff.  I try and it keeps coming back to “Sign in as Owner.”  But, I AM the owner!)

Sonia one has been working for 2 years. Suddenly last week it stopped working. Tried many times to reconnect to the network but it does not work. So frustrating. Tried factory reset and that did not help.  what should I do?