Contributor I

Answered

the beam is not working and not showing up when updating network on app

7 replies
209 views

The beam does not turn on , is not working g with Alexa , and does not show up on Sonos app as being connected to the system anymore

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M

MimaAnswer

Contributor I

We looked again in the back of the tv on the wall above the beam . We checked every plug connection and every one was secure except for one . We pulled it out , counted to ten and replugged it . It was hard to determine which one went with the beam so we checked them all .

Stanley_4

Grand Maestro

Confirm the power cable is fully inserted / flush.

Unplug it from power for a minute, plug it in, what does the LED do?

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nik9669a

Senior Virtuoso

What does Sonos support say?

Mr. T

Updating network? Do you have a new router?

M

MimaAuthor

Contributor I

Thank you everyone ! Because of you , we were able to connect !

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nik9669a

Senior Virtuoso

Thank you everyone ! Because of you , we were able to connect !

How? It’s always helpful to know, to help others in the future.

M

MimaAuthorAnswer

Contributor I

We looked again in the back of the tv on the wall above the beam . We checked every plug connection and every one was secure except for one . We pulled it out , counted to ten and replugged it . It was hard to determine which one went with the beam so we checked them all .

Stanley_4

Grand Maestro

Writeable, velcro cable labels. 60 for $14 and save a lot of frustration.

https://www.amazon.com/dp/B09CG77B8Q

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