SONOS 5 connectivity

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SONOS Play:5 is connected to the router with ethernet cable but randomly ‘disappears’ from the SONOS app. At this point the router network map says ‘no product connected by ethernet’. Have changed the ethernet cable but with no improvement.

All other SONOS products working OK with wifi or ethernet,

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N

nik9669aAnswer

Senior Virtuoso

The network card might be failing? Generate a diagnostics report within a few minutes of it happening, and then contact Sonos support.