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SONOS 5 connectivity

  • July 12, 2025
  • 2 replies
  • 63 views
M

SONOS Play:5 is connected to the router with ethernet cable but randomly ‘disappears’ from the SONOS app. At this point the router network map says ‘no product connected by ethernet’. Have changed the ethernet cable but with no improvement.

All other SONOS products working OK with wifi or ethernet,

Best answer by nik9669a

The network card might be failing? Generate a diagnostics report within a few minutes of it happening, and then contact Sonos support. 

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2 replies

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  • nik9669a
  • Senior Virtuoso
  • 6211 replies
  • Answer
  • July 12, 2025

The network card might be failing? Generate a diagnostics report within a few minutes of it happening, and then contact Sonos support. 

M
  • Mique101
  • Author
  • Contributor I
  • 1 reply
  • July 12, 2025

A network card problem sounds very plausible. I’ll do as you suggest and generate a diagnostic report. Thanks for the suggestion.

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