Sonos one sl wifi connection issue

Question

HelloOne of my two SL1 speakers will not connect to my home network via WiFi.Things I have tried.Disconnect Speaker from power 2+ minutes.	Disconnect speaker and router then power router back up and then speaker back up 	Disconnected all my Sonos products in the room as it was the whole room setup w/multiple other Sonos products	Step 2 again but with all Sonos products included in the set up 	Also did all this based on the app T.S. Instructions 	In the app I removed said speakers from current set up and then tried adding them back 	oh and did all this multiple times as well

Stanley_4 · Accepted Answer

Try a temporary Ethernet connection. If it works set things back to where you originally had them then unplug the Ethernet and see if things work.

If not reconnect the Ethernet, submit a diagnostic and call Sonos support. Diagnostics are ignored until support is directed contacted so the call is essential.

Airgetlam · Answer

As a precaution, are these a Sonos One SL’s set up as surround speakers? If so, they’re not looking to connect to your WiFi directly, but instead the soundbar in use, and carrying a proxy IP addresses that way. This is one reason why you should never turn off WiFi/radio on the soundbar, or the surrounds, no matter how it is connected to the network.

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