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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5898 Topics
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PhotoadContributor I
asked in Speakers
sonos amp and three sonance ceiling speakers configuration?

I plan on using one amp and three speakers in my living room. Not three pairs just three speakers.what would be the proper configuration for the third speaker ? 

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Tommi KContributor I
posted in Speakers
Sonos One reset / connect to other networks

Hi!I tried to move my Sonos One from one Wireless network to another. It ended up to complete mess I have reset the device multiple times. The app will find a new system and configure it, but it is not shown in the app. After the config the APP says that the system is not visible, please unplug and replug the electricity. After that the devices is completely lost I have tried to do the same for both IOS and Android (two different Android devices). I have recreated additional Sonos accounts, deleted app from the devices, tried to completely new devices with new account, with factory reset done to the device I have tried to different and separate  wifi routers, three different wifis, wired and not wired- All ends up to same situation - the apps found new Sonos, configures it and the it still cannot connect to device or system is not visible in the appThe device is 3 months old so I am getting so frustrated with the piece of…. that I am going to return it to the store, if I cannot get it

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marshpikeContributor I
asked in Speakers
Airplay connection issues

Cannot get apple airplay to connect with a new sonos 1SL on my M1 Imac 

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Airgetlam
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ndy911Contributor I
asked in Speakers
strange One (Solo SL )

I have a strange 1 as in my One SL has decided to stop connecting to my wi-fi after 3 months.wonder if anyone is kind enough to share their ideas - I am at a standstill.in no particular order :all my other devices can still connect to my wifi network...using same passwordI cant hard word to my router as it only has the one port - to receive although I have unplugged it.I have reset the Solo many times following Sonos requirements - I have enough time with the Sonos to know how to trouble shoot - reset and configure.in short I can get all the way through the set up = bluetooth connecting - audio confirmation and selecting my network - however when I enter the correct password the Solo won't accept the password and gives me an exclaimation mark reject.I can connect via Apple air but I want to use the Sonos ( latest version) app.I have tried connecting using n android devoice with the same resultsa grateful user awaits any ideas Andy  

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mikejrContributor I
asked in Speakers
Sonos One SL

Do I need to put my Sonos inside for the winter?

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Stanley_4
bockersjv
bockersjvLocal Superstar
posted in Speakers
Play 5s and Sub Sound terrible especially Right Channel

Set Up.Two Play 5’s Gen 2 and Sub Gen 2 in my garden room (aka Cabin), which is 3m x 3m.  Speakers at the front corners, sofa at the back with little in the way to affect sound.If I perform a Trueplay tune up the Right hand channel loses all its treble and goes quiet.  The Left hand channel is fine.  Turn off Trueplay and both channels are fine but the bass is booming and the sub almost unusable, which is why Trueplay was so good before and the room sounded excellent.  The set up use to sound great until the 14.18 update. What have I tried…Factory reset all three devices Swapped over the Left and Right speakers Retuned with a different device Stood on one leg Faced with back to speakers (in case I had a blocked ear!!)Nothing works, it still sounds terrible with Trueplay on and the Right channel is all muffled.I was about to send one speaker for repair as it was as if the tweeters had failed.  But factory reset and swapping them over in the room had the same effect after Trueplay… the r

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KinkingContributor I
asked in Speakers
Can’t connect Sonos 5 to amp

Any idea why I can’t connect my Sonos 5 and amp? I have a turntable with line in to amp, it will play on all my Sonos speakers apart from the Sonos 5. All other speakers will connect to the Sonos 5, for example I can play the tv through Sonos 5. But just can’t get the amp and 5 to work together. I have factory reset everything and created a brand new home network, but still can’t get the two products to work together. Any suggestions would be welcome…

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caroljankinsContributor I
posted in Speakers
bad experience Sonos

I bought a new Play 5 gen 2 in December 2019 with the idea that if I loved it, I would buy a second right away—I wanted stereo. I did love it and but almost immediately Sonos discontinued the model I had just bought, and the new 5 was designed not to pair with the Play 5 gen 2. I called and I wrote Sonos asking to return the unit so I could upgrade. They offered me a 15% credit instead. Sonos wouldn’t stand behind their sale and I was stuck. Then this week, two and a half years later I received a survey from Sonos. I told them what had happened and they set up a call. They never called. So I called them and after 40 minutes on hold they escalated the issue. All for naught, they just offered the 15% again. Sonos wasted my time and money.

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melvimbe
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Digital SoundContributor I
posted in Speakers
Sonos Beam is Garbage. Won't Stay Connected + Delay in Sound

AppsSonos apps are confusing. There are so many on the Apple store, I don’t know which one to use. This is extremely confusing and frustrating.How difficult is it to have ONE APP that controls all devices? How hard can that be? Every other company can do it. But you can’t. It’s absolutely ridiculous you have multiple apps that I have to first google the answer to figure out which app is the right one for my Sonos product.Sonos Beam ProblemSonos Beam has been garbage since day 1 with it’s difficult setup and delay in sound so the lips are never quite in sync with what is being said. Now it has randomly disconnected from the network this morning and refuses to reconnect. Nothing changed overnight. No power outages. Rest of devices on network work perfectly.I’ve tried the gold app and the Sonos2 app, and the Sonos1+2 app, and the ‘Sonos’ app. None of them recognize the Sonos Beam on my network. The router has 3 other devices hooked up and they work flawlessly.I am connecting Sonos Beam wi

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ShayEdContributor I
asked in Speakers
Connecting Sonos 5 to Denon AVR

I realize I am odd in that I do NOT enjoy using my I phone to control all functions of my two Sonos 5 speakers.  If I receive a phone call, just turning down volume is a pain. If the phone is locked, going through facial recognition or entering a password, then scrolling to find the app just to turn down the volume is ridiculous. I just purchased a Denon AVR.  I did not want the video part, but could not find just audio. My goal is to connect a CD player and use the receiver with my Sonos 5 speakers.  Do I need even more equipment or can I use an RCA and connect a Sonos 5 to one of the INPUT ports (like the one for a turntable) on the receiver?  Obviously none of the speaker ports work with Sonos.I am an old audiophile.  I love the sound of Sonos 5, but want a work around to using my I phone as the remote.

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PennersContributor I
posted in Speakers
reusing old wired speakers

Hello. I have two wired speakers which normally plus into the back of an amp.  can get a receiver that receives wireless data from Sonia amp? I already have 4 wired ceiling speakers, arc and move wirelessly connected to amp. if so any recommendations? thanks

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bozze4evigtContributor I
asked in Speakers
How to stream from iPhone to TV with sound to Sonos speakers

In my setup i use Sonos Beam connected to TV through HDMI ARC2x Sonos Five I only play music and are not really intrested in surround for movies.  My issue is:I want to stream video from my iphone to my TV, but still want the sound to go to my Sonos speakers. I’ve tried to put Beam and Sonos Five in a group where the Five’s is surround. Problem is that the sound coming out from the Five’s is very low, because they acting like surround speakers.I want to be able to put Beam at 0, and Five at 100. If i use for example youtube app on smart tv, it works. But i want to be able to choose videos from iPhone or iPad for example when you have friends at home and want to play music videos and send the iPad around for people to search on it.Problem is if i use screen mirroring, the sound will not pass through to sonos, only to my tv-speakers.Will it work any better with ex an Apple TV connected to my TV? Any suggestions?

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Airgetlam
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CyranooContributor I
posted in Speakers
Play:5 Gen 1, repair dead high and medium loudspeakers.

Hello,I had one medium and one high not working.Bass/lower and another high and medium ok.No visual culprit on the board.All power bus ok.My fix was to replace electrolytic capacitors ahead of the connector.In case it may help…  

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ValycContributor I
asked in Speakers
Not able to register One to my account

Hello,Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.So I guess I get the error in the app, because the speakers are already on my account.What to do? I can’t remove the speakers from my account.

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Andyd4351Contributor I
asked in Speakers
lost sonos play!

I have the Sonos play. It has been sat high up on a shelf for years and I have recently come to use it and despite my best attempts, nothing. Can be found! I have always had a wired connection and have followed the app instructions to the letter at least 15 times and still nothing! The light has gone from orange and flashing to solid orange then flashing white and now solid white and yet still undiscovered! Any advice that I haven’t tried yet? Thanks in advance 

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Airgetlam
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hangonharryContributor I
asked in Speakers
Adding Beam Gen 2 to existing Play 1 system

Hello, I have been using 2 Play 1 speakers paired in a single room system, using the S1 controller. It has worked for quite a long time. I have recently bought an LG C2 TV and would like to add a beam Gen 2 to the TV for Dolby Atmos and also use it as a separate room in the Sonos system. I have seen lots of questions about configuring Play 1s as surround speakers, I don’t want to do that I want the Beam as a TV speaker and also as SONOS room speaker. I think it is possible if I use the S2 controller - is that correct ? It looks like one option is to have two separate Systems but I would rather have just one if possible.    

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TheDirgerTrending Lyricist I
asked in Speakers
Upgraded from a BT Hub 1 to BT hub 2 and having real problems upgrading my Sonos System to accomodation thechange in network

I updated my BT Hub 1 to a BT Hub 2 today. I cannot upgrade the SONOS system to work. I have 4 speakers, 2 x Sonos One set up as Living Room and 2 x Sonos PLAY:1  as Kitchen. I have seen the topic related to connection issues with the BT Smart Hub 2 from April 2021, but have checked the firmware level and it is V0.31.00.10253-BT, so well up from the problematic firmware.I did manage to get the two Sonos One’s set up, but the 2 x PLAY:1’s arent having any of it. The SONOS app only recognises one of the speakers and wont upgrade either.Is it possible to do a clean install? I did remove and reinstall the app, but the config still seems to be present.

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UKMedia
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gainesjl
asked in Speakers
Can we silence the annoying flashing lights during updates in the middle of the night

I own multiple Sonos products. I have three in my  master bedroom. The updates are almost always pushed at 2am and I wake up to practically a disco in my room with flashing colored lights coming from multiple directions. PLEASE provide an option for users to permanently dim or turn off the Sonos flashing status light. I’m tempted to remove these devices from my room!

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OliviabrunoContributor I
asked in Speakers
connection sonos five to Beam surround

I am new to Sonos and have been trying to figure out the best way to have a TV surround and play my turntable on the surround speakers. I have Sonos Beam (gen2) and a set of Sonos One SL.  I called the sales team and they told me to get a Five so I can connect my turntable to the beam system. So I did…I have the turntable connected to my Sonos Five, but I cannot figure out a way to connect the other speakers to the Five.  please help! Thanks!

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PollieKrismisContributor I
asked in Speakers
Sonos buttons disabled

My buttons are disabled on one of my play 5’s. Diagnostic report 1857851894 ”rebooting” the device enables it again. So not the toggle in the system menu. it is either the alarm function that disables it or the the combination of alarm and Spotify streaming as streaming to the other device does not affect/disable the buttons. it is also a new thing. (Max two months) It worked fine before.

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InzemixContributor I
asked in Speakers
Sound on both Beam 2 and Roam

Hello. I would like to know if I can play the sound from my TV arriving on my Beam 2 on a Roam connected on wifi at the same time, as an additional rear speaker. Is there a risk of lag between the 2 ?

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Airgetlam
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User457860Contributor II
asked in Speakers
Can't add Play One to existing system

Hi - my existing system is a Bridge, a Sonos 5 (version 1) and 2 of Play One (gen 2). Running on S1 controller as the 5 isn’t supported under S2.Cannot get a Play:1 to connect. Tried via WiFi and hard wired direct into Router and back of Bridge - no go.If I reset controller (on multiple devices - phone and PC) then select “new system” it finds the new component (only when hard wired) - the Play:1 and it works OK BUT the original 3 components are not seen. If I remove the ethernet cable to the Play:1, reset controller, it then finds the original components and all works as usual.In summary, adding Play:1 only works when hard-wired, and only by itself. It actually stops the original 3 components being recognised. All thoughts welcomed!

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Sandro MagriniContributor I
posted in Speakers
Raiplay APP

I connected Sonos Beam + Sub + 2 One SL to my TV Samsung UE65NU7090UXZT and the whole system works pretty well with most apps installed on my TV (Netflix, Prime Video, Youtube, ecc).I am facing a problem with the Italian TV app: Raiplay, ver. 2.9.0 (29). Watching films, no problems with advertising, but when the movie starts any voice and sound disappears. Willing to watch a certain film, I had to disconnect the Beam, usually connected on HDMI/ARC port. In this case, no problems with soundtracks.By the way, I integrated Sub and One SL just a few weeks ago. Before that no problems with Raiplay.I asked support also to Samsung; they took remote control and master reset TV; afterward I reinstalled all apps, with no difference with respect to before. The problem is still there.

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Bill PContributor I
posted in Speakers
Age related hearing decline

Like many people my age (74), I have age related hearing decline mostly in high frequencies. I have Sonos one speakers, usually driven by an iPhone or iPad. I find that neither the Apple equalizer or the Sonos equalizer together make speech interpretable. Any suggestions?  Music is fine, but listening to speech on movies or TV is not.There is a large market out there of people in my situation. Are there any Sonos speaker said have more intense high frequencies?  So far, the cheap speakers in my television seem to work the best but I can only get the high frequencies so high. I've used PSAP (hearing aids you dispense yourself) and they all have adequate high frequencies. So I know it's physically possible. I hate to put on a hearing aid just to watch TV since I'm the only one watching. Any suggestions?

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tomp1Contributor III
asked in Speakers
is there *any* way of using a smyfonisk picture frame as a de facto soundbar?

Hi, I’m pretty sure I know the answer to this already but just wanted to double check. I would love to be able to use a single symfonisk picture frame speaker as a normal TV speaker, playing out the audio from my freeeview box, fire stick etc.I don’t think it’s possible, is it. But is there any clever way at all?(my set up is that I have a projector and a sreen that comes down from the ceiling. All of my AV equipment - xbox, sky box, etc, is in a little fake fireplace thing directly beneath it and the symfonisk picture speaker would cover it all and conceal it absolutely perfectlty.)

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