Speakers

Hi everyone and thank you in advance. I bought a sonos move and would like to set it up but my WiFi needs 2 different passwords in order to accept new devices. Sonos sadly only let's me put in one password so I can't connect my new device with the WiFi. Any way around that or a different kind of solution?

When using Alexa as my voice service for ERA 300 I am unable to play Amazon Music with any voice command. Alexa responds to me with “Hmmm.. to do that first enable the skill for your Sonos ERA 300 in the Alexa app then ask me to discover devices”. I never had to do this with my Sonos Arc. When I go to the Amazon Alexa app on my phone I only see 1 available Sonos skill and it is already enabled. I tried removing all music services and voice services from the Sonos app and then re-added just Alexa as voice service and just Amazon Music as music service but that did not work. If I use Sonos Voice it is able to play from Amazon Music but is unable to recognize any of my Amazon Music playlist. This is really annoying since a big part of my decision to buy ERA 300 over Sonos 5 is its voice service integration! 

I purchased 8 Sonos speakers approximately 6 months ago (9/22) and I have the latest version of the Xfinity router with a very strong Wi-Fi signal for both the 5G and 2.4ghz bands. My router is no more then 20ft away from all 8 speakers. At first the connectivity problem was negligible but now (3/23) all 8 speakers are constantly and continuously dropping off and reconnecting all day long every day. I have worked with Sonos technical support but with no success. My connectivity issues actually worsened after contacting them on ( 3-2-23) My router doesn’t allow me to pick a channel on the 2.4ghz band (it stays on 1). Would purchasing a different router help? I am regretting my purchase and any helpful advice would be greatly appreciated!

I have five Play:1 speakers, 2 Play:5, 1 Beam, and 1 Sub. A circuit shorted and tripped the circuit breaker (CB) in the electric panel. A Play:1 and Sub were connected the circuit. After correcting the problem I reset the CB, returned to the room and P:1 and Sub were off, I cannot get them to restart. Does Sonos equipment have internal fuses? Is there a restart protocol that I am missing?

I connected my Era 100 to my Samsung TV using Bluetooth.  It worked fine for about a fortnight but now there is only silence.  The TV indicates that it thinks it is outputting audio to the Era and the Era is is indicating that it is Bluetooth connected but there is no sound.  The Sonos App indicates that the volume on the speaker is at max.  I have tried rebooting both the TV and the speaker and also re-pairing but no sound is heard.  As it used to work any suggestions for why it is no longer working?

Does anyone have any idea if there is gonna be a upgrade to Sonos Five

My ARC soundbar, Two One Gen 2 speakers and Sub Gen 3 have been set up as sourround sound on my LG Oled tv for a year using a panosonic router and eero system and has worked great. Now one of my One speakers is not working after a power outage. I’ve tried several time to connect but doesn’t play from my tv. Through the app it showed I had two systems one with arc, sub and 1 One speaker. The other system with 1 One speaker. I talked to support and was told to contact eero because this system only supports 2.4 GHz this was agter walking me through trying to connect the speaker and it seemed the speakers responded but did not connect to the other system or play music. This seems like a simple issue to figure out. I kept trying different fixes. Now I have 2 systems  and connected the two One Speakers and the sub they can play sonos radio, but are not connected to the arc or play surround sound from tv. Also I did see on this forum that my sonos equipment should be compatible with 5 GHz. An

Can I pair ERA 300 with 2 Sonos SL

Hi allI have a beam and a sub. I recently had to reset my internet. I thought everything was running smoothly till this morning I can’t connect my products to my wifi. I have reset the router. Change the password, security settings and nothing is working.The app find the products I go to update the network, follow the steps get to putting the password in for my network and it says fail to connect. Looked into all the help options and still nothing. Am I missing something please help 

I've tried the bot bet it doesn't understand the question. It is complicated.I have seven devices. They are currently arranged in a group of four with three separate individual devices. I can play the group of four and the other three individually but I cannot move any of them either out of the group or into it. I receive a message" Unable to connect to device. Try again later". I have reconnected the modem and reinstalled the app but there's no change.Can anyone help?

I have 2 sonos One, the have to play in 2 different offices - but as 2 mono devices.because if I put them in stereo mode, when turning up the volume on one device automatically turns up the volume on the other.therefore I need them to be 2 seperate units - but playing the same playlist..how is that possible ?

Is there a network parameter that should be specified to keep Sonos Connects from causing network speed loss on my network? Whenever I connect a  Sonos Connect or Connect:Amp to my ethernet switch anything else connected to that switch sees a drop in network speed. Using Speedtest it drops from 300+MBS to < 10MBS. I have a Verizon router to a Unifi USW24POE, switch to a Unifi Flex Mini switch to Sonos, A laptop connected to the same Flex Mini will see speed drops as mentioned above. I see the same results using a Linksys switch at the end as well. Connecting the laptop to the second port on the Sonos equipment produces the same results.  I conduct the same test with a ZP80 and I do not see the same results. 

Why can't  the sonos era 300 take line level in from a TV headphone output?If it is a line level in for a line source say a  laptop output. Can it be driven from line out from a Samsung TV.Would the dolby atmos functions work as a psdue upmix from stereo to surround  sound.Thanks

Hello everyone,My installation is composed of:2X play bar2X SUB2X Play 33X One1X One SLall speakers are connected to an ethernet cable except 1X ONEsince a few days the music did not stop cutting then it is my complete network of the house which did not function any more.At first I tried to reset my wifi antennas but nothing worked.However I unplugged the cable that goes to my netgear where all the sound systems are connected and the network works.I test 1 by 1 which speakers are the problem and I discover that my playbar and my sub in the living room drop the network as soon as it is plugged in.Strange that it's two devices that do this .So I reset the two elements the addition goes very well everything works wireless but as soon as I plug the ethernet cable no network anywhere.I test my cable with a pc and they work perfectly.I don't know what to do anymoreIt seems like a conflict of ip when I plug them in.I'm not sure what to do, but I'm sure I can help.Translated with www.DeepL.com

I have an existing sonos 5 speaker that connected easily and I recently purchased a second sonos 5 for the same room. I have not had any luck trying to “add a product”.  I have disconnected the new speaker and reconnected to see if I could add that product — no luck. I then tried disconnecting and reconnecting the router — no luck adding the product.  I have also tried to disconnect the old sonos 5 and adding the new product — no luck there as well.  I am adding the product with my iPhone 13 and I have turned it off and restated that (thinking that may be an issue) — no luck adding the product.  Any more ideas how I can get this going??  Thanks!

I integrated the itunes library into my SONOS app and everything works fine both on Wifi and Bluetooth.However, if I just want to play music directly from my itunes app to the Sonos Move over wifi it does not work??  Bluetooth works fine.  I guess there is no way to map the direct itunes music from the itunes app to the Sonos move. 

My sub will not stay connected, when I try to fix it I need to "unplug the router" and make it reconnect, I have no issue with anything else staying connected to the WiFi. 

Hi. I currently use my Sonos AMP to power speakers that are located on my deck. Due to the hardwired speakers the amp is located about 40feet from the deck.  I recently bought a mini sub to place on the deck to supplement wired outdoor speakers. The mini doesn’t provide any audio when used on the deck. It connects to the amp but won’t play. If I bring the mini sub inside (closer to the AMP) then it works.  I noticed that all my Sonos gear works on WM1 except the mini sub which is on WM2. I think that means it’s acting as a surround device for the amp and is getting its signal directly from the amp on wifi. Maybe the mini is too far from the amp.  The mini works fine with Sonos One speakers all over the house. When added to the room with the Sonos One the mini works on WM1 like everything else.  Does this sound like I’m on the right track?  Can I cause the mini to work with the AMP on WM1 like it does with the sonos one speakers?  Tomorrow I can call support but I’d like to figure it ou

Does anybody know if I can connect a Denon D100 system to my SONOS 5 line in to allow use of the turntable, CD player and cassette?

Help wanted: I have a Sonos playbar en two Sonos one in my living room. I’ve bought a Sonos roam. I want to use the Roam independent from the other speakers with Google Home. So if I say play music on my Sonos Roam, which I’ve give the name RADIO, I doesn’t want that that the other speakers react. In GH I’ve made a routine for the roam but I can’t access in that routine that the roam has to react.Anyone an idea?

I bought a pair of Sonos Ones in September 2020 and they have been on a shelf, working flawlessly, until a few days ago.  I opened the Sonos app on my Apple iPhone to play some music and the app reported that it could not find the speakers. There had been no network changes to the WiFi network they connected to and other devices (including the iPhone) were still connecting to the WiFi network fine. Following the prompts on the iPhone app to reconnect the speakers to the network (using a Bluetooth connection between the phone and the speakers) progressed well until after the WiFi network password was entered, after which the iPhone app immediately reported that the Sonos One failed to connect the network.  Both speakers behaved exactly the same.  I tried factory reset (holding down the connect button while powering on the speaker), but the result is the same. I moved both speakers off the shelf to my desk where I have wired ethernet and tried using a wired connection on one of the speak

one Symfonisk ikea connected via wifi stop and start playing music randomly... the other one (connected via ethernet keep playing without problems).  

Can I use existing speaker wire for in ceiling speakers? I want to replace  my old sound system

Just lost another Sonos speaker yesterday.  A Sonos One just under 2 years old.  Died while playing for no apparent reason.  Lost a 3.5 year old Sonos:3 a couple years ago.  I wish I would have known about the garbage Sonos quality when it comes to longevity of these units before investing in the them in my home theatre room.  Total crap.

I was checking my Roam battery percentage and it was looking very nice after 2-3 hours of playing. But when checking at the top, it seemed the percentage shows a different value. Seems like a bug. Not sure if this is where I should report this but I could not find any “report bug” buttons.