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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5119 Topics
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MarvContributor I
asked in Speakers
Room only plays when grouped

My Sonos equipment has been working fine for many years.  Over the last several weeks, I have intermittently not been able to play music in my living room (2 Play5 paired speakers), but the rest of my Sonos equipment is working fine.  If I rebooted my wifi, the living room would typically work again...possibly for a day or two or perhaps just hours.  Now the living room will not play, even after rebooting wifi. What I have discovered is that if I group the living room with a room that is already playing, the living room will also play.  If I ungroup, then the living room will stop playing.

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M
3 years ago
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ArielPeaceContributor I
asked in Speakers
Play 1 and App stopped working

I have 4 play 1 speakers. All do a sudden the app is not working. I’ve done everything I structure to fix it, Including connecting to the router. 

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A
3 years ago
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FedZwaContributor I
asked in Speakers
Play:1 and Play:3 not recognised in new S2 setup

 I recently moved and decided to invest in 5 new One SL speakers. I also took my old system with me, consisting of two Play:1’s, a Playbar, a Play:3 and Play:5. The system was running on S1 because of the old Play:5. I am ditching the Play:5 because I want to move to the new S2 system. I tried to set up the new system by plugging the old Play:1 with an Ethernet cable in the modem. The S2 app told me to switch to the S1 app. I disconnected the Play:1 and used the One SL instead. This worked well, I managed to set up the One SL’s in the new S2 app, and those speakers work. But now I want to add the Play:1’s, the Playbar and the Play:3. But the problem is that the S2 app now suddenly cannot find them. Is there any way to make those speakers visible again? 

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F
3 years ago
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Dean_HAvid Contributor III
asked in Speakers
Play:1 Woofer Vibration and Air Pressure from Ethernet Port

So here’s a head scratcher I would appreciate some advice on. I was moving one of my old surround Play:1’s to do some cleaning and accidentally dropped it. Luckily, it landed flat base down on the rubber feet and it was quite a thud but structurally, it seems to be fine and it still plays.Now when it’s being used at normal levels, it’s fine but the woofer starts creating an audible speaker buzz when playing back at certain low frequencies and volumes (above 30%).Confusing more still is the fact that as it’s playing , I can feel a fair amount of air pressure from the driver being forced out of the ethernet port at the back as it’s playing (?!?!). I’ve checked my other Play:1’s and they nothing of the sort. What’s interesting is that when I “plug” the Ethernet port with my thumb and try to create a seal, naturally the air escaping is reduced but then the buzzing from the speaker on the lows and loud reduces as well (as far as my thumb prevents air from escaping). When I remove my thumb,

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D
3 years ago
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n1ckbarnesContributor I
asked in Speakers
Sonos stops when Apple TV is switched on

I have 2 Play:1’s linked to my S2 app. Each Sonos has it’s own Alexa Echo Dot connected to it. Both Sonos speakers work fine normally (a few dropouts/buffering but nothing major).As soon as my Apple TV 4K box is switched on, the audio that is being played on the Sonos speaker stops. If I close the Sonos app and restart it, either the speaker that I was listening to is missing from the Sonos app or the app can’t connect to my Sonos system at all. As soon as Apple TV is switched off, then after a short while, the Sonos app shows the 2 speakers again.I’ve checked the ip addresses of everything connected to my router and they are all unique. I’ve tried making the 3 ip addresses (Sonos and Apple tv) static and rebooting the router but it’s made no difference. Anyone any ideas please?   

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Corry P
3 years ago
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KalamdiContributor I
asked in Speakers
play 5 gen 1 not working w/ s1 nor s2 apps

Hello, I’m not able to use my somos play 5 gen 1 after completing all updates of apps and system. S1 can find it as its wired to router but prompts using s2 app. And s2 app not able to see the system. S1 iOS app is v11.2.5S2 iOS app is v12.2.7both iOS apps can see the play 5 gen 1, but each one highlights the other app to use it but none can supervise it. My other Sonos play3 and One working fine with S2. 

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Ken_Griffiths
3 years ago
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Fuad TeymurovContributor I
posted in Speakers
One speaker in group is not working

I have a Sonos in office, and there are several in wall speakers where 2 of them is not working. What is a possible issue ? How to solve ? Please provide A2Z guide, such as I do not know where is set up and related things.

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Corry P
3 years ago
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Mickgwilt71Contributor I
posted in Speakers
set up problems

I had a  play 5 1st gen and a beam 1st/2nd gen working off the app 1. Been bought a roam which has to work off app 2. Thought it would be simple to set up but no!!! Was told I would have to delete both off app 1, set up the roam on app 2 then go back an re set up the beam and 5 on app 1 as I want those paired together. Cannot do this. Any help appreciated 

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Corry P
3 years ago
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StuHContributor I
asked in Speakers
Stereo pair stopped working with turntable

Hi there- I have a stereo pair with sub that suddenly stopped working with my turntable. It seems to work fine still when using streaming services.My setup is TT>preamp>port with a boost. The sub and left speaker of the pair are working but not the right. I’ve unpaired, and the music plays through each speaker individually, and repaired but the issue persists when paired. Unplugged the cables from TT, preamp, and port and replugged to make sure the connections are solid. Again everything else seems to be working fine with streaming and fine individually, it’s just the pair with TT that has suddenly stopped. Thoughts? Thanks!

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3 years ago
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mikehampson1878Contributor I
posted in Speakers
how to stop S1 app asking me to update to S2

My current set up is using S2 iPhone appOne Play 3 Play 5 (2nd Gen) Playbar & SubI have these running on 1 account however I also have on the same Wi-fi network aPlay 5 (1st Gen) running on a separate account on a different iPhone S1 appMy issue is that the S1 app keeps wanting to update to S2 which then means it disconnects from the Play 5 (1st Gen), its driving me mad and I keep having to reset the app and reinstall.I thought would it work if I got a Sonos Boost and ran the S2 compatible products on the separate network.ANY IDEAS HOW TO RESOLVE MY ISSUES ????

22692
M
3 years ago
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Lazylistener78Contributor I
posted in Speakers
play:1 working wired but not wirelessly

Hi there :) my Play:1 has been fine playing wirelessly for ages then suddenly disappeared from the app. I have followed all the reconnection app advice and have even reset the Sonos and deleted and reloaded the app. I can get it to work wired but as soon as I remove the Ethernet cable the app can’t fine it. When I do the trusted network it says that the Wi-fi password is accepted and all is fine - then when I remove the wire it disappears? any help would be greatly appreciated. Thanks. 

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3 years ago
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IanhskiContributor I
asked in Speakers
Help! Added a Move and somehow my Play 1 is now 'incompatible' as sole S2 device

I already had:2 Connects (S1)1 Bridge - probably unnecessary?Play 5Play 1Happy enough with this set-up but for a big birthday, I was gifted a Move. Added the move and later in the day it transpired that the Play1 is now incompatible.No, I don’t want to trash and upgrade and why run a split system? I see no read benefits of S2Although music does come out of the Play 1, to say the least it has random control and I suspect it got updated to S2 and now stands alone so do I need to factory re-set it and re-add to my Sonos App? By the way, I mostly use an Android control app called Macronos because I found it added functions that Sonos didn’t bother with such as proper control of which devices fire up and at what volume when I create alarms and the ability to have home page short cuts such as Stop all and downstairs play Virgin Radio. It has served me well in the absence of a standalone controller which I would have liked in addition because I don’t want life dependency on my mobile phone! M

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3 years ago
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Wim Van MolContributor I
asked in Speakers
SONOS problems

SONOS installationFIRST HOME BELGIUMBathroom                1 x play 1Gardenroom2x play31 x subLiving room1 x sub,1 x Playbar, connect via cable met TVMy personal music on 1 x NAS (LaCie) in the living room, connected by cable with rooter in living roomSONOS BridgeAddition routerGarageFirst rooterSONOS usageradio via Tunln (internet radio)music via de NAS La-CieSONSOS 1 en SONOS 2 controllers installed on:Portable WINDOWS 102 x IPhone’s 81 x iPathChanged situation since the system no longer worksAdditional “new” router in living room. The distance between the new addition router and      the farthest SONOS PLAY 3’er is max 10 meters         SONOS Bridge, not working any more (control light not burning)Current situation, problems and questionsOnly SONOS 1 PLAY’er is operationalWith  SONOS 2 controller on Portable W,  iPhone’s and iPhat1Only music via TunlnQuestions1)Do I need a SONOS “bridge” ? (2 x SONOS 3 players)                2)A “reset” of all the SONOS players is necessary ?     

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Airgetlam
3 years ago
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JMRMContributor I
asked in Speakers
Play 5 gen 1

Hola, Mi SONOS Play 5 (Gen 1) no se enciende cuando lo conecto a la corriente eléctrica. Se que no se trata del cable porque el cable si funciona en otro SONOS que tengo. Es un problema del Altavoz.He probado pulsar a la vez los botones Mute y Vol+ y tampoco se enciende.¿Que le ocurre? ¿Que solución tiene?Gracias. Mod edit: Added English translation as this is an English language forum:Hello,My SONOS Play 5 (Gen 1) does not turn on when I connect it to the electrical current. I know it's not about the cable because the cable does work on another SONOS that I have. It's a Speaker problem.I've tried pressing the Mute and Vol + buttons at the same time and it doesn't turn on either.What happens to him? What solution do you have?Thanks.

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Airgetlam
3 years ago
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TubygameContributor I
asked in Speakers
Sonos Five - Line in audio issue

Dear Sonos Customer Service, I have a Sonos Five, an iPhone 11 Pro, a 3.5 auxiliary cable and an Apple lightning to 3.5 audio adapter. When trying the play music from my phone on the Five via the auxiliary cable and adapter, i am faced with the ultimate disappointment of hearing no sound from my speaker. Is there an update that Sonos can push out to either resolve this issue or begin supporting this method of connectivity? I am not always near available wifi for use and the main buying point for me for this speaker was that it has an in-line port. All products are in great/working condition and both the auxiliary cable and lightning adapter was recently purchased as new from Best Buy. Thank you for any assistance in advance! 

3402
controlav
3 years ago
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Garry G1Contributor I
asked in Speakers
Unstable wifi?

streaming Deezer using Sonos app on iPad mini. the system is a connect, playbase, and 2 x play 3s. Today the signal to the play 3s has been unstable. Not had a wifi signal problem for sometime. So not sure why system started to play up today.  I have already diagnostic: 2018509983.Any suggestions?

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C
3 years ago
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BillsmafiaContributor I
asked in Speakers
sonos 5 wont connect

I have a Sonos 5 generation one that I have used with no problem. I bought the new roam and my Sonos app now finds the roam and plays music just fine but the 5 will not connect at all and says it cant be found. My husband is able to play music through the 5, but he didnt add the roam. Thanks

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3 years ago
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ShaunBinnyContributor I
posted in Speakers
sonos Play:1 Play:3 & Play:5 grouping

We can no longer connect and group our Play:1, Play:3 and Play:5 systems. It seems really odd that it coincided with me buying the Sonos Roam, which I have to say has been massively difficult to set up and we are also encountering continuing problems with that so I’m likely to send it back. The main problem however, is the fact that my original systems no longer working and nor can I connect to them despite downloading the suggested apps from Sonos. Meaning that I’ve an expensive set up that I can no longer use. Any ideas? Thank you very much.

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J
3 years ago
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Tobias JohanssonContributor I
asked in Speakers
play 3 wont connect or reset

It wont connect, tryed to reset but it never stopp flashing orange/white, tryed both wireless and with cable, any clue what to do?

3883
Airgetlam
3 years ago
J
jatouContributor I
posted in Speakers
Sonos alarm not playing

A Sonos Play:1 functions as our alarm clock. About a month ago the sonos does no longer wake us up in the morning. If I push the play button, the music plays, so no WiFi problem here. Apparently your phone needs to be turned on and connected, otherwise the alarm doesn’t function anymore?

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3 years ago
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procrastistamperContributor I
posted in Speakers
Sonos WIRED Play1 wouldn't connect: claimed firewall issue

I just wanted to share that I had an issue today with Sonos controller, through my computer app and also the Android app.It started by telling me in the computer app that there was a router/network/firewall change preventing my wired Play1 from connecting. There have been no changes to the router or my computer firewall. Nevertheless, I recycled power on all the network stuff, my Play1, then on my computer, still no joy.I then opened the Android app on my tablet, and it was telling me there was still a network problem. I tried to do the “fix it” option, but it got me nowhere. It was telling me to go reset all the speakers in my house...but it was already showing those speakers as options to connect to, so that seemed unnecessary. I finally unplugged the ethernet cable from the Play1 and plugged it back in. After that, when I opened the Android app and chose the “fix it” option, it noticed that I had unplugged the ethernet, and wanted to walk me through reconnecting to my network.This t

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Corry P
3 years ago
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neveragainsobadContributor I
posted in Speakers
Review of Sonos & Tech Support

The call center technical support agents are not succeeding in providing solutions. We have been on the phone for three hours. There is a loud ringing noise coming from my Sonos Roam, and it only charges up to 60%. The agents on the phone can barely speak English, so it is very difficult to communicate with them, and this results in them getting your phone number wrong for example. So then they say they will call you back and they never call you back. But actually, my phone number was correct, and they just never called me back after we mutually agreed that I would take a video of the loud ringing noise and send it to them, which I did, and then didn’t receive a call back after waiting for 30 minutes. So, I called tech support again and waited 15 minutes whilst forced to listen to sonically disturbing jazz music that I cannot disable; then a woman from another call center answers and we have to repeat the entire process of endless, aimless, futile troubleshooting. She says she will tak

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3 years ago
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Adal64Contributor I
posted in Speakers
Sonos Play 5 - Bluetooth Adapter

Hello Sonos Community!I have paired 1 Sonos Play 5 (with line-in) and 1 Sonos One. Sometimes, I would like to stream music via Bluetooth, and I’m wondering if anybody could recommend a suitable adapter.I understand that it should be plugged in the Sonos Play 5 line-in, in which case I would lose the pairing with the Sonos One, correct?Any additional tip?Have a great Sonos’ day!  

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ratty
3 years ago
A
arattrayContributor I
asked in Speakers
Play:1 missing in S2 app, visible in Controller App....

Hi,Have been experimenting to try and understand/resolve the nature of this problem but not able to, so need some help if possible!Have 3 x Play:1s, recently noticed that only a single Play:1 was visible in Mobile App (S2 on Android, Samsung S21). However, I have found that all 3 are visible in Controller App on Windows 10.The speaker that was visible was connected to a BT Smart Disc Extender. If I ensure the mobile phone is connected to the Extender, it doesnt have any impact. If I disconnect the Extender, the speaker disappears completely and Sonos reports no active speakers. However, all 3 remain active in Sonos Controller App on Windows 10.If I connect one Speaker to the router directly via Ethernet, with the Extender still turned off, all speakers come up and are visible in both the Controller App and the S2 app on Mobile.If I then remove the Ethernet cable, the speakers remain connected and visible in both apps for a short period but eventually they all disappear from the Sonos S

35310
Corry P
3 years ago
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GSTechsContributor I
asked in Speakers
When adding a specific Play:5 (gen2) to system, everything else is removed

I have a simple system using three Play:1 units and two Play:5 (gen2) devices.  I was using the Sonos S1 app on iOS, but after trying to resolve this issue I decided to see if the S2 app would resolve the issue.  Spoiler, it didn’t.The system has been up and running for several years without issue.  Yesterday none of the devices were showing up on the app interface.  I called Sonos support and they helped troubleshoot for about 2 hours, but ultimately laid blame with my ISP router.  They indicated that the problem appeared to be that my router was “converting multicast into unicast”.  So I reached out to my ISP (AT&T) for support and we proceeded to troubleshoot for 5 additional hours with only a tiny bit of success.I gave up and went to sleep and resumed troubleshooting on my own this morning.   I was able to get some of the devices connected to my account again, but one of the Play:5 units gave me trouble.  I reset all the devices back to factory settings and started over.  But t

17811
Corry P
3 years ago
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