problem updating Sonos play 5

Question

My Sonos play 5 has been updating for a long period.

buzz · Accepted Answer

Force close the SONOS controller APP. Refrain from Factory Reset without further consult.

Airgetlam · Answer

In the past, I’ve found that a power cycle of the Sonos device ‘can’ be helpful, but I usually do that as a last resort, preferring to try @buzz solution first.

But never factory reset, without talking first to Sonos Support .

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