Sonos support is telling me I can't currently control my Play 1 speakers with the c2 app (which I need in order to add a new Sonos sub). This totally contradicts their online compatibility list. Can anyone confirm this or provide more info?
Best answer by Corry P
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Someone’s got their wires crossed. Play:1 is perfectly compatible with S2.
+18
Hi
Welcome to the Sonos Community!
You should normally be able to upgrade your S1 Play:1s to S2, but there is currently a known issue with doing so. We are investigating this issue, and do not currently have an ETA for a resolution. The issue will be solved with a future software update for S1, so please check for updates regularly to get the fix as soon as possible.
I hope this helps.
Can someone please provide a bug number so that I can check back later to verify the bug has been fixed or not. Thanks
Where would you check? I’ve never seen public access to Sonos bug tracking db….
+18
Hi
Apologies - I could have explained a bit better. I’ll be informed when the issue is resolved and will post here when that happens, but there may be a delay, which is why I said to check for updates regularly to get a resolution as soon as possible.
+18
Hi
Ironically, I just checked and there was an update yesterday (21st Sept) - please check for an S1 update now, and once it has been installed, you should then be able to update your Play:1s to the S2 software.
If you still encounter issues with doing so, please get in touch with our technical support team once more.
I hope this helps.
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