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WilliamAP
Contributor I
September 16, 2023
Answered

Play 1 speakers on S2 app

Sonos support is telling me I can't currently control my Play 1 speakers with the c2 app (which I need in order to add a new Sonos sub).  This totally contradicts their online compatibility list.  Can anyone confirm this or provide more info? 

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Corry P
Corry PAnswer
Sonos Staff
September 22, 2023

Hi @WilliamAP 

Ironically, I just checked and there was an update yesterday (21st Sept) - please check for an S1 update now, and once it has been installed, you should then be able to update your Play:1s to the S2 software.

If you still encounter issues with doing so, please get in touch with our technical support team once more.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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6 replies

ratty
ratty
September 16, 2023

Someone’s got their wires crossed. Play:1 is perfectly compatible with S2. 

    Corry P
    Corry P
    Sonos Staff
    September 20, 2023

    Hi @WilliamAP 

    Welcome to the Sonos Community!

    You should normally be able to upgrade your S1 Play:1s to S2, but there is currently a known issue with doing so. We are investigating this issue, and do not currently have an ETA for a resolution. The issue will be solved with a future software update for S1, so please check for updates regularly to get the fix as soon as possible.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    WilliamAPAuthor
    Contributor I
    September 22, 2023

    Can someone please provide a bug number so that I can check back later to verify the bug has been fixed or not.  Thanks 

    Airgetlam
    Airgetlam
    September 22, 2023

    Where would you check? I’ve never seen public access to Sonos bug tracking db….

    Bruce
    Corry P
    Corry P
    Sonos Staff
    September 22, 2023

    Hi @WilliamAP 

    Apologies - I could have explained a bit better. I’ll be informed when the issue is resolved and will post here when that happens, but there may be a delay, which is why I said to check for updates regularly to get a resolution as soon as possible.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Corry P
    Corry PAnswer
    Sonos Staff
    September 22, 2023

    Hi @WilliamAP 

    Ironically, I just checked and there was an update yesterday (21st Sept) - please check for an S1 update now, and once it has been installed, you should then be able to update your Play:1s to the S2 software.

    If you still encounter issues with doing so, please get in touch with our technical support team once more.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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