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linking Play 1 to new WiFi router

  • 24 September 2023
  • 1 reply
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I recently updated my wifi router and went to connect my Play 3 and two Play 1’s to it. However, my Sonos app is only picking up my Play 3 and one of the Play 1’s, its just not picking up the other Play 1 at all. Ive tried the ‘find Sonos products’ in the app several times and no luck. I considered doing a factory reset, however the instructions advise against this for troubleshooting purposes. Any ideas?

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Best answer by ratty 24 September 2023, 16:05

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Did you follow https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network ?

Assuming nothing has been factory reset, you can temporarily Ethernet wire the Play:3 to the router, wait 5 minutes, and all the speakers should appear in the app. You can then disconnect the Ethernet, as the WiFi settings should have automatically been mirrored across all the units.