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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5834 Topics
bockersjv
bockersjvLocal Superstar
asked in Speakers
Era pair an Sub. R speaker silent

I just wanted to listen to some f*****g music. Airplay not working and nor is the right hand speaker. Then error 1002s and then random tracks playing.  Latest quality control is a joke. I just want to relax and listen to music but latest Sonos is hell.  Diagnostic 848224247Have rebooted everything too. What a shambles 30 minutes and still no right hand channel. And now my two moves have disappeared.  As I type the right hand speaker has started playing but now a track is playing that is not on my queue! Moves still AWOL though🙄

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bockersjv
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SteJamesTrending Lyricist I
asked in Speakers
Spatial Audio help

I am having problems recognizing if spatial audio is even working or not. In my living room I have a Sonos Beam Gen 2 and 2x Era 100 which are set up as rear speakers behind my sofa and connected to the Beam. Also I have a Sub Mini connected to the Beam. The other day before I had the Sub Mini I felt like I could hear what Spatial Audio is all about but now since the Sub Mini is connected I don’t really hear anything spatial. If I disconnect the Sub Mini it seems better but not sure if I am imagining that. In my bedroom I have 1xEra 300. Not really noticing any spatial audio at all! I have done Trueplay several times in both rooms and the spatial audio switch is on in the settings. Any ideas? A good song to use for testing? Do I need 2xEra 300 to really get the true spatial audio effect? 🤔😔

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JoffyTrending Lyricist I
asked in Speakers
Spatial Music via Era 300s

Just been playing an Apple Music Spatial Audio playlist of  new pop hits to get an idea of Atmos sound.  Two things stood out:  a sort of reverb effect with sound alternating sort of in and out, volume sometimes increasing quite a lot and then receding back? Is this typical?  Not sure what to make of it.  When I change to stereo music I prefer the sound.

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ReginaContributor I
asked in Speakers
Frontier Eero Sonos Wifi Connectivity Issue

Hi all!I recently updated my wifi with Frontier. Eero replaced my Arris router/modem. Now, my huge problem is my two Sonos Ones cannot connect to my wifi. I read on here to enable bridge mode. I called Frontier and I was told they do not support bridge mode. PLS HELP!!! TIA!

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N3000
N3000Contributor I
asked in Speakers
era300 not in system tab

Era 300 has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab. unplug the power cord and plus it back still can not 

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Corry P
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grazza72Trending Lyricist I
asked in Speakers
BBC sounds app

Is it possible to play music from the BBC sounds app to my sonos speakers?

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FrosaContributor I
asked in Speakers
New Sonos Era 300 with scratches

Hello Everyone, just bought a new Sonos 300 Era and when opened the sealed box it has scratches on the edge in front. Does anyone have had the same issue? 

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Ben_eContributor I
asked in Speakers
does “Sonos Arc” support Ethernet over HDMI?

Does the Sonos arc support ethernet over HDMI so I do not have to use a separate Internet cable? I do not want to use the wireless connection.

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Stanley_4
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nisargaContributor II
asked in Speakers
play 1 stand vs era stand

I Hv sonos home theatre with sub, playbase and two play 1. I am thinking of upgrading my play 1 with two era 100. Will I be able to use my existing floor stands for Play 1 for Era 100 or I will need to buy floor stands for era 100?

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Airgetlam
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Richard SnowdonContributor I
asked in Speakers
Help in Setting Up Sonos Era

Bought a Sonos Play 5, Sound Bar and Sub in 2013.  I use them with my LG OLED TV.  I use the Sonos S1 Controller to control the system.The problem I am having is trying to set up an ERA 100 on a different E Mail address but same network to the above system I am not having much success.  Can anyone help 

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Ghill sntContributor I
asked in Speakers
Sub mini keeps disconnecting from my system

New sub mini keeps disconnecting from my system. I reconnected it every day and by the next day it is disconnected again. 

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Airgetlam
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mgmccContributor I
asked in Speakers
Dolby Atmos on ERA 300 with videos?

All of the discussions I have read about Dolby Atmos on the ERA 300 have related to streamed Music. I need to know if it would support Dolby Atmos from movies played via a Mac or Apple TV 4K

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WilverContributor I
asked in Speakers
airplay

Porque los sonos one desaparecen de AirPlay y tengo que cambiarlos de grupo para que aparezcan…. Y solo duran un rato y vuelven aparecer 

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Jamie A
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LV1Contributor I
asked in Speakers
the new era100

With the new era100 will I be able to use it with my existing sonos product? I currently have a mixture of old and new products, 1st gen beam, first gen sonos 1,  second gen sonos 1 and a Roam . Will I be able to link the era together with my system in the s2 app ? 

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SamJones6Avid Contributor I
asked in Speakers
Streaming from Android: Why does music stop after an hour?

Streaming from an up to date Android phone to a Sonos 1. Phone is plugged into a charger, and fully charged. After about 60 minutes, the music stops, mid song. Open phone, go to Sonos app, press Play, the playlist starts from the beginning, not where it left off. Music source is MP3 and flac files local to the phone. Playlist is a playlist. To me, that is two problems. How to resolve?

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Jamie A
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TiaMusicContributor I
asked in Speakers
Orbi and 1 era 300 connection problem

Hello. I have a new Orbi router and one new Era 300. Using iPad Sonos app, and am new to Sonos app and speakers. The era 300 will play back the tones to the app during first few steps of setting up the speaker. Then when it is done, an error message appears saying that the speaker needs to be powered down and to use the System tab to finish the setup. Well, the system tab within the app is ghost fill… meaning the app won’t let me even use the system tab to continue. I’ve reset to factory the Era 300 several times and gone through this process for about two weeks. Just about ready to give up on this app. Ideas would be helpful. 

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Corry P
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OldyContributor I
asked in Speakers
new speaker

I have a play 1,3 and 5 using a bridge. I have just purchased an Era 100. Can I use the old speakers without a bridge and still use the Era 100?

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AlTal
AlTalContributor I
asked in Speakers
problems connecting to my network

My Sonos won’t connect to my network 

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Schlumpf
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Jboujee96Contributor I
asked in Speakers
Linking Samsung TV to Sonos Five + One SL’s

Hi everyone,I need help with linking my Samsung TV (optical output) to my Sonos Five + One SL’s. I thought this would be easy as there is a 3.5mm line-in input into my Sonos Five. I have tried a couple of things. I’ve tried using an optical to 3.5mm cable. I’ve tried a digital to analog converter. Nothing is working.Is this even possible? Thanks,Jack.

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Airgetlam
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fossickerContributor I
posted in Speakers
latency, static IP addressing and Linux-based controller (AppImage)

Sound Latency issue, I need some help. I am trying to use my Sonos 5 as the center channel of my old & trusty Sherwood 5.1 receiver/amp, the Sonos input is connected to the Sherwood’s center channel line-level out via the 1/8” Sonos jack for input (of course not the headset out jack) appropriately connected and selected in the SONOS app.  When playing content via the Sherwood (god I love that thing @ 15 years old using the SPdiF fiber connection) unfortunately even though the Sonos is jacked in to the Sherwood’s  center channel via 1/8” audio plug cable, I am getting detectable latency of audio between L&R channels out of my side speakers and the SONOS center channel.  It’s barely detectable but is just enough to be off-putting, perhaps .5 second delay between the side speakers and the center SONOS channel.  Sounds like the audio is in a big empty room or concert hall with lots of reverb.  I have reverted to my old trusty Logitech PC speakers for the center channel, no delay de

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Stanley_4
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sldContributor I
asked in Speakers
Era 300 Bass disortion

Hi, I've some weird behaviour with my pair of sonos era 300s:Most music sounds good (especially after latest update) with my current settings (Bass +5, treble +8). Rock, metal, stereo and dolby atmos either.If I play Rammstein RMX by twocolors, it has too much bass (even if I reduce my Bass settings). The Bass is sort of issue known as car speaker disortion. I haven't done further tests with other bass-based tracks but with track above my ears hurt..

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Airgetlam
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ceemohreContributor I
asked in Speakers
Sonos 300: Active or Passive?

I’ve gotten a new Sonos 300 and I love it. I want to connect my turntable to it, but I’m wondering if it is considered an active or passive speaker. The integrated amp I have is pretty old and barely hanging on, so I’m hopeful if it’s an active speaker I can just bypass the need for it entirely. 

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Airgetlam
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RoopeeContributor I
asked in Speakers
Use my old speakers

How can I connect my Sonos Era 100 to my old hifi to use my old speakers like “extension” speakers, please?

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Stanley_4
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DrummoContributor I
asked in Speakers
Play 3 will not work with new router

I'm just about to throw this thing off the 29th floor.I've moved apartments, the play 3 was working fine but now, no matter what I do it won't work. The app can see it but when I try to connect it won't join the new network and I end up with a solid amber light on it. It tries to then go back to the temporary sonos network and that's where the app can't see the Play 3 anymore. I tried a factory reset but same thing. Tried connecting to the router but it told me I can't connect while using Ethernet. Has my play 3 carked it? 

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Corry P
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TreefrogContributor I
asked in Speakers
Trueplay not working with Era 300's

I bought 2 Era 300’s to replace my One’s in a surround setup that has an Arc and two Subs, and Truplay no longer works. It gets to a point where you normally would be directed to turn the phone around, but instead it says “Trueplay Problem” and gives no details. If I remove the Era 300’s then Trueplay works fine. My S2 app is up to date, my IOS and phone are updated and supported. I updated drivers for my wireless network, unplugged it and reconnected, and all is fine with that. Rebooted my cable modem. I unplugged my Sonos equipment several times. Everything appears to be fine, and the Era 300’s work as expected, except no Trueplay.I have a Beam, 2 Ones and a sub in the other room and Trueplay works fine for them. Anyone have any ideas?

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