Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.
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I’ve been locked out of my Sonos device since trying unsuccessfully to update settings (change the room name associated with my speaker). The app advised an update required, I tried (again) unsuccessfully to install it. After some hours with Sonos Support and speaking with BT, my ISP I now await a swap out replacement.Question I was unable to get a satisfactory answer to was this. Does the Sonos device need port forwarding settings in place in the firewall menu? In the BT hub settings, it describes port forwarding as necessary for gaming controllers to access the internet. I am able to connect the Sonos locally with my iPad, the Sonos shows up in the BT Smart Hub 7 screen, but it seems unable to connect to the internet and therefore my account.Please assume I’ve tried each and every fix for this issue. Thanks for any assistance.
I have it plugged into my router via ethernet I’m sure the firmware is out of date.I tried resettingany thoughts?
Hi, I have 2 Play 5 Gen 1s running on the S1 app but my profile on Sonos.com only shows the equipment i have on the S2 app. How do i find out if the old Play 5s have an upgrade % off? Both have been upgraded to the latest firmware and are running on the same Network, just on different Apps
Bonjour,Je n'arrive pas à connecter mes enceintes Play 1 à ma box Bouygues (BBox Wifi6) ; impossible de trouver ma box via l'appli Sonos.Hello,I can’t connect mu Play 1 speakers to my Bouygues Box (BBox Wifi6) ; impossible to find my box via the sonos app.
Hi everyone I've had endless issues with my 3 Sonos One's and 1 x One SL that I have set up in my gym studio. They keep dropping out and unsyncing. I've tried improving the WiFi, reconnecting them all multiple times, installing the Sonos Boost and reconnecting them all to that. I am STILL having issues with one of the speakers inexplicably playing different music to the other 3. Coincidentally it happens to the the SL which is the odd one out although I don't think this is a contributing factor. I cannot explain it and don't understand how or why it randomly starts playing different music. We use one single phone to operate the system and play music from the Sonos app. How or why is this happening and what can I do to stop it???
Long story (sorry) I have had a Play:3 for many years… love the product.It used to be connected wireless to my old router (let’s call it “A”)I then switched internet provider and got a new router (let’s call it “B”)Router A is no longer connected to the internet, but still active (it is used as a switch to connect devices that don’t need internet), but router B is connected to the internet.I then removed the wifi connection to A, from my Play:3 speaker (via the Sonos S2 App). I then attached an ethernet cable from B to my Play:3 speaker. And it works perfectly. But still no wifi connection to B.Connecting my Play:3 speaker via ethernet cable is not solution (unfortunately) and I need to connect via wifi. But I cannot figure out how to do it. I have tried every to-do on this site and others. No luckWhen I try to add ‘a trusted network’ I press “Find System” and the little circle spins around 4-5 times and the times out and goes back to “Find System”…… not happy!What am I doing wrong?
My S1 system not only skips songs mid way through it also rotates which speakers are playing. My system has 6 speakers and it randomly plays on different speakers. My system is up to date.
HiI have had Sonos products for 10 years now. 2 x Ones (stereo pair - bedroom), 2 x Play 3’s. (Separate rooms), Soundbar and 2 x Fives (paired) plus Sub. The recent problem is that the Fives keep unpairing and now can only use intermittently once I have reset them. At the moment I have lost 1 x Five altogether! Also, they lose pLaying and get same music playing at different times. Usually have Radio 2 playing all day in the kitchen without any issue’s. Over the last few weeks cannot get them to work at all. WiFi is good and no issues with any of the other products around the house. Now as I type, the remaining Five has just gone off. Getting really peeved with this and thinking that going back to the old fashioned stereo from the 70’s would be more reliable, considering how much I have invested in this tech. Any ideas gratefully received. HELP
Hi.I’ve used Sonos Play 5 for many years on two different routers, and there haven’t been any hitches I couldn’t resolve.Now I have a new Zyxel 1661 Wifi 6 router, and for the life of me I can not get the mobile app to find Sonos. I’ve tried everything I can think of. I’ve plugged Sonos to the router for possible updates. I’ve reset the app. I’ve rebooted all the things and followed every instruction, (turn on Bluetooth etc) and still nothing. The NFC can see Sonos, but the app just cannot.I’m no techie, but I think it’s fair to assume that the router hides Sonos from the app(?) even though the phone is integrated with it. Any advice on how to proceed would be greatly appreciated. Thank you.
I have a play 5 connected directly to my PC audio out port. There seems to be major latency between when I test sound in windows and when the speaker outputs sound. Once the speaker catches up, then it works as it should in real-time.I use this in my office and it constantly stops working in the middle of meetings until I start mashing the sound icon volume up/down until windows dings and I can hear people again.Any help would be great.
I have a Sonos Play 5 Gen 1, and always thought the sound was superb.I recently tried streaming a Led Zeppelin track (Stairway to Heaven) and realised that the right hand channel has little to no sound. (That track is very good when testing stereo sound since the guitar and flute on the opening sequence are completely separated with the guitar on the left stereo channel and the flute on the right).So, my Play 5 Gen 1 has very low output on the right channel. Almost silent but not quite. The left side speaker sounds fine as does the bass.I’ve yet to open it up, and I am an electronics engineer so a repair should be relatively straightforward if I can locate the faulty item. Has anyone else had this? Is it likely to be the amp that is faulty more than the speaker, or the preamp rather than the power amp? Just trying to get some ideas before I tear it down. I’m not using it as a pair with another speaker, it is stand alone and one channel of its own internal speakers is what is not workin
Hey All. Have extensive Sonos system. Wi-Fi is fine. Attempted all remedies. Diagnostic code is 79641770 suspect internal wi-if card died. If someone from Sonos is on this board. Let me know steps to replace / repair.
How do I connect the PS5 to the Sonos one sl speaker system I have. I have total of 3 of the Sonos one speakers. Can the be connect to Sony PS5?
Hi, For the past few weeks by morning alarm on my SONOS ONE SL has not been playing. It did not play again the other morning so I ran a diagnostic report: 1149023650 Please would someone mind helping me with this? Many thanks
I have set up two both the S1 (for my old Play 5) and S2 operating systems. But, occasionally when I open the S2 app I get a screen which tells me the system includes products that aren’t compatible with S2. If I go to “more options” and “about my system” it lists the Play 5 with the S2 OS. I cannot see it as a room anywhere else. How do I get it off the S2 app to stop this happening?
