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Samos
Contributor I
January 15, 2023

Sonos system and Sonos Move speakers keep dropping off Airplay lists but stay connected to the app

I have 2 Sonos Ones and a Sub Mini as my Living Room system. I also have a Sonos Move based in the same room that I have to connect to separately. I recently got a new modem and so changed my network settings. Since then either the Living Room system, or the Move, or both, constantly drop off Airplay. They are still connected to the app, but just drop off all my Airplay lists on all my devices.

When I unplug them and turn them back on, they reconnect to Airplay for a couple of hours, then drop off again. It’s driving me mad! I’ve tried various sequences of unplugging the modem, unplugging the speakers, unplugging both, but nothing works for more than a few hours.

I know similar questions have been asked before, but I can’t find any solution. For context - I don’t use Mesh or extenders. The Wifi is good (speed tests at over 200 mbps). The speakers worked perfectly before I changed my modem. The firmware is updated. My other devices (Apple TV, iPhone, Macbook) all joined the new network and Airplay lists just fine. There is no network reason for the issue and everything except Sonos is working great. This is definitely a Sonos Airplay issue, not a network or device issue.

Would appreciate any assistance. Cheers

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    Stanley_4
    Stanley_4
    Grand Maestro
    November 7, 2023

    Best thing you can do to get this looked into is to submit a diagnostic and contact Sonos Support (not these user to user forums) so they can start building a case for finding and fixing the glitch.

    Forum reports just don’t provide the folks at Sonos with all the needed details.

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