Answered

Speakers losing connection and not reconnecting w/o reboot

  • 8 November 2023
  • 9 replies
  • 460 views
M

Hi there,

I’ve been a Sonos user for 10 years now (maybe longer) and have amassed quite the collection.  My hub is a Sonos Boost (about my system below) that is hardwired.

Every day for the past week I’ve been waking up to random speakers disconnected from my network.  One is 4ft away from the Boost, and the others are a bit further.  I’ve lived in this house for 2 years now and all the Sonos’ are in the same location.

I’ve unplugged, waited 1 minute, and powered back on the Boost.  The missing speakers don’t reconnect (even after hours).

Historically I feel like if there was an issue with a speaker, it would eventually reconnect.  The speakers that are disconnecting are all older gen: 3 Play 1s and an OG Playbar.

My office Sonos is a Play 1 and is a few feet away from the boost with no electronics or metal in-between.  We don’t use the microwave and we don’t have cordless phones.  When it’s in the disconnected state, I can see it in the Android App as “Not Connected” (but cannot see it in my Mac controller).  The light is steady white, even though it isn’t connected to the boost.  Reseating the power successfully reconnects the speaker on both my Android and Mac.

Given the stability of the system and no changes to the electronics or configuration in my house, my hunch is there might be a problem with the early gen Sonos speakers losing connection and not retrying to connect, but instead thinking they’re fine?

This is copy/pasted from Sonos Controller for Mac 15.9 Build 75146030 S2.  Some room names are renamed for privacy.

Associated Product: 192.168.50.239
---------------------------------
Sonos One SL: Bathroom
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.28.2.5-1.2
Series ID: A200
IP Address: 192.168.50.232
WM: 0
---------------------------------
Boost: Boost
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.12.1.2-1.1
Series ID: A100
IP Address: 192.168.50.244
WM: 0
---------------------------------
Sonos Arc: Living Room
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.27.1.11-1.2
Series ID: A102
IP Address: 192.168.50.246
Audio In: 
WM: 0
---------------------------------
Sub: Living Room
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.8.2.5-1.2
Series ID: A100
IP Address: 192.168.50.73
WM: 0
OTP: 
---------------------------------
Sonos One SL: Living Room (RS)
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.28.2.5-1.2
Series ID: A200
IP Address: 192.168.50.214
WM: 0
---------------------------------
Sonos One SL: Living Room (LS)
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.28.2.5-1.2
Series ID: A200
IP Address: 192.168.50.145
WM: 0
---------------------------------
Sonos Roam: Y’s White Sonos Roam
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.33.1.8-1.10
Series ID: A100
IP Address: 192.168.50.90
WM: 1
FCC ID: SBVRM027
IC: 5373A-RM027
---------------------------------
Sonos Roam SL: X Roam
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.33.2.5-1.9
Series ID: A100
IP Address: 192.168.50.161
WM: 1
---------------------------------
Sonos One SL: XDU
Serial Number:****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.28.2.5-1.2
Series ID: A200
IP Address: 192.168.50.239
WM: 0
---------------------------------
Sonos Move: Sonos Move
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.25.1.7-1.2
Series ID: A100
IP Address: 192.168.50.154
WM: 1

 

The Office Sonos’s status is:  (nothing about the Office sonos appeared when it was in the disconnected state, so after I powercycled it I pulled this from the Mac About My Sonos System)

Play:1: Y’s Office
Serial Number: ****************
Sonos OS: S2
Version: 15.9 (build 75146030)
Hardware Version: 1.8.3.7-1.1
Series ID: A101
IP Address: 192.168.50.72
WM: 0
OTP:

 

Moderator edit: Serial numbers redacted 

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Best answer by Airgetlam 8 November 2023, 01:17

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9 replies

M

lol, seems like my username might give me away.  Could a Sonos staffer rename my profile to something like more private?

M

I alluded to this but one more thought: Only the Play 1s and the Playbar have been disconnecting.  The Move, Roams, Sub, Arc, One SLs etc have all maintained their connection.

Airgetlam

Sounds a lot like a duplicate IP address issue. Try unplugging all of your Sonos devices from power, and then reboot your router. Give the router a couple of minutes for the reboot process to finish, then start by plugging back in your BOOST. Once that’s done, plug the rest of them back in. 

If that works, I’d look in to how to reserve IP addresses in your router’s manual, and set them up at the least for all your Sonos devices. 

Moderators tend to be in the EU, if my understanding is correct. It may take a bit for them to get to that name change request. 

Bruce
AjTrek1
Userlevel 7

Hi

@MattMcNamara

In addition to changing your username I'd also edit the post to remove/mask the IP Addresses. They can be a gateway to your network. Some even go so far as to hide the Sonos serial numbers; although their only value to an unscrupulous person is to some how use it for warranty purposes.

Together Everyone Achieves More = T.E.A.M.
Stanley_4
Userlevel 7
Badge +22

If you contact one of the forum staff via message and let them know what to change it to they can usually take care of that, try Corry P as they are here often.

M

Sounds a lot like a duplicate IP address issue. Try unplugging all of your Sonos devices from power, and then reboot your router. Give the router a couple of minutes for the reboot process to finish, then start by plugging back in your BOOST. Once that’s done, plug the rest of them back in. 

If that works, I’d look in to how to reserve IP addresses in your router’s manual, and set them up at the least for all your Sonos devices. 

Moderators tend to be in the EU, if my understanding is correct. It may take a bit for them to get to that name change request. 

Great recommendation - I went ahead and set static routes for them all.  I assume this will fix it - makes a lot of sense!

Thanks for taking the time to respond so quickly.

Airgetlam

It’s a good chance, but not a guaranty ;)

Bruce
ratty

In addition to changing your username I'd also edit the post to remove/mask the IP Addresses. They can be a gateway to your network. 

Unnecessary. They’re simply Class C private IPs, which give nothing away at all.

ratty

I went ahead and set static routes for them all.  I assume this will fix it - makes a lot of sense!

I fervently hope this just a typo. Static routes are something completely different, and not what you want at all.

If you mean ‘static’ (i.e. reserved) IP addresses in the DHCP server that would be correct.

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