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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5737 Topics
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Eido LuContributor I
asked in Speakers
Mobile phone connected on 5GHz wifi cannot find Sonos products connected to 2.4GHz Wifi

I have successfully connected my Sonos One and Bean Gen2 to my Wifi on 2.4GHz. My mobile phone is connected to the same network wifi on 5GHz. In Sonos app, it shows “Sonos and your mobile device must be on the same network”. Actually they are one the same network but connected by different frequency channel. When I switch my phone to 2.4GHz, Sonos can be found without issue.I tried to connect my Sonos to 5GHz Wifi, and it couldn’t connect. I need my phone connect to 5GHz Wifi for faster connection. Can anyone help? Not sure if Sonos only identifies network by Wifi SSID.And can anyone help to confirm if my products (Sonos One & Bean Gen2) can connect to 5GHz?

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Bruna RettContributor I
asked in Speakers
Is Sonos hacking my Spotify?

I have no idea what Sonos is. But for the last year or so, I’ve been dealing with someone somehow having access to my Spotify through an app called Sonos. I have never sign up my Spotify on any of it. Im the only person who has access to my Spotify account.  When I speak to costumer service for Spotify, they were never able to solve my issue. I have changed passwords and logged out of all devices multiple times. Still, someone is able to invade my Spotify through the Sonos app and create a device named “Family Room”. None of my neighbors have families around me. I have never given my wifi password to strangers, only 3 people know it and none of them know what Sonos is. Regardless, I still changed my wifi passwords as well.  It got to a point that whenever I saw someone listening my Spotify through Sonos, I’d just take over the speaker and play Metallica, heavy metal and weird noises as loud as possible. Still, at least once a week for the past 18 months I play this game of logging myse

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teamcooperauContributor I
asked in Speakers
Connecting an Echo Dot to a Five via Line-In…

…would send Alexa response audio out through the Five - true or false?!I’ve googled this a bit and can see people suggest that it should, but I’ve just tried and hear nothing from the Five. Is this possible or have I misunderstood?If it is possible, aside from trying a different cable (that I know to have been working about a month ago) what troubleshooting steps can I take?

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Mark HoganContributor I
asked in Speakers
Wall mounting a play bar

Hi peeps, does anyone know if the current Arc wall mount that Sonos sells is suitable for an earlier model Play Bar??

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JonnyDotNetContributor I
posted in Speakers
Sonos S2 stopped working months ago - so why am I keeping my system?

OK so I sold my Sonos amp and Sub and went back to a wired system which suits me better. I retained just a couple of Sonos One’s for streamed music which have always sounded great. However for the past 8 months or so the S2 app constantly “loses” the speakers and I have to go through the whole re-registration process which is inconvenient (the speakers are out of reach) and takes a long time.From browsing this forum, this behaviour seems quite common with WiFi only setups and has been blamed on the vagaries of the local network system and/or router. Now I’m a network engineer with 30 years experience and have spent considerable time configuring my local network to suit the Sonos products (including static IP’s). IMHO this is not something I should have to do - the average user should NOT have to jump through technical hoops to get his/her product to work.The bottom line here is that despite all the re-configuration, the app regularly loses the speakers and I have given up. So am I sell

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Jamie A
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tatojContributor I
asked in Speakers
Era 100 Line-In Question, Single Speaker Delay?

I am considering getting a Era 100 to connect to my computer via the new USB-C Line-In. Before anyone jumps on me that it’s not its intended use, they actually mention it on the Era 100 product page it says: Line InUnlock new listening possibilitiesConnect a turntable, computer, or other audio source using an auxiliary cable and the Sonos Line-In Adapter. I understand the required sync delay when grouping rooms or wireless stereo pairs, but I’m hoping it’s less than 75ms for a single Line-In device with the new Era’s. I know most Sonos speakers there is a minimum 75ms delay introduced.  My question is, if you have a single Era 100 (not a wireless stereo pair, not grouped with any other rooms) connected via Line-In to a computer (or TV, or turntable) will you still get the 75ms delay, or is it lower?  Anyone with a single Era tested?  Since computer and turntable are being advertised as a feature of the Line-In and I know the delay was a discussed issue in the past using Sonos speakers

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Airgetlam
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flashbulbContributor I
asked in Speakers
Stereo pairing Sonos Five with mixed orientation

I currently have my Fives paired (L & R ) in vertical orientation but would like to flip one to the horizontal to better fit a shelf.  Any concerns about having them in different orientations?  Yes, I should just try it, but I don’t want to start moving stuff around if it’s a bad idea.  TIA

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NSTARContributor I
asked in Speakers
can you have one move on wifi and another on Bluetooth

can you have one move on wifi and another on Bluetooth 

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Ken_Griffiths
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hollyrymanContributor I
asked in Speakers
New sonos app

So i cant use the old sonos app at all as it just tells me to download the new one, which i did, however my sonos is found but when i update my account it just stays on the page!!  

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MrtinsleyContributor I
posted in Speakers
Problems connecting to new router

Having installed a new BT Hub I cannot get things to work again. (I rang the helpline which says it’s open until 19.00 hours at 18.12 but it said it was closed).I have a S2 Amp with hard wired new ceiling speakers.Despite powering down the amp and separately wiring the amp direct to the hub, I cannot get the app to locate any equipment.Does anyone have any suggestions?

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Caesar68Contributor I
asked in Speakers
Era100 cannot update, producing error 30

Hi All, Tried to update the Era100 that i recently purchased.I get an Error 30 just seconds before finishing upI also tried to reset the speaker, but again, i get the same error during the setup processThe update was attempted from an iphone 14 and from a laptop as well My Sonos setup includes1 playbar,1 arc,2 sonos 11 play 31 play 51 sonos 51 roam1 ray My network setup is a Ubiquiti setup with UDM pro SE,3 access points all previous setups/updates with the rest of the equipment were successful so far Any ideas on how to update it successfully?

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Jamie A
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Myler1994Contributor I
asked in Speakers
connection

Had my Sonos move wireless for 10 months and in the last few weeks it’s started cutting out frequently during songs. I use Spotify and through the Amazon Alexa connection. Also found it always cuts out for the timer alarm

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Ken_Griffiths
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Myler1994Contributor I
asked in Speakers
connections

Had my Sonos move 10 months and in the last few weeks it’s started cutting out, every 30 seconds during sounds it cuts out for 4/5 seconds and the. Always cuts out when the timer goes. Any solutions?

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IbsearcherContributor I
asked in Speakers
Sonos system, emits, loud warbling sound unexpectedly

Has anyone experience their system while in sleep mode come on and emit a extremely loud warbling rhythmic sound?

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Jamie A
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BenjaiContributor I
asked in Speakers
Move help please!

Hey guys, I have an Arc, sub and 2 x One SL's setup in my media room. Am i able to add my Move to this system so i can take the move outside and listen to whatever is playing?

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lordwanswellContributor II
asked in Speakers
Powerline network?

Sonos support have just advised me that I need a Sonos Boost, because my two Sonos 1s (stero pair) only work on Spotify if one of them is wired into the router.Is a powerline network an alternative, so I can wire one of the speakers into the network in the room where I want them?Lordwanswell

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IanHawaiiContributor I
asked in Speakers
Sonos 5 Ghost

I have two first generation sonos 5s setup right and left.   They are part of my system of about 6 other sonos devices.  I’ve experienced them randomly turning on in the night and while on vacation.  They blast at maximum volume the last played station.  In addition, while listening, I’ve had the volume mysteriously turn itself down.  Lastly, I’ve heard loud deep sporadic beeping recently as if it was being programmed.  At first, I thought perhaps a lizard or small creature, as we have here in the tropics, was running over the controls and activating it.  I fashioned covers to prevent this possibility, and the issue persists.  I’ve unplugged and plugged in the speakers to reset.  I just don’t get it.  It feels like someone has hacked my system and screwing with me.  My wife and I are the only ones with app access.  Is anyone having a similar experience?  This system was a large investment and it is starting to get on my neighbor and my nerves.Thanks for your thoughts and help!

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Airgetlam
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crz24rodgersContributor I
posted in Speakers
Feature Request to use Sonos speakers as PC output

I question why I spent over $500 on two Roams if it lacks the technology to be compatible with non-Apple products. Yes, AirPlay is cool, but if I wanted to just use the Apple ecosystem than I would have bought four Apple HomePod Mini’s for the SAME price, yet double the speakers, and honestly, way better features.Consider this a feature request for audio output on PC to Sonos speakers.I have the PC Sonos S2 App I have two Sonos Roam speakers and a Sonos One I want to have surround audio sound like I do when I use my Apple TV, but for my PC instead. Currently, because of AirPlay, I am able to do this with my speakers. However, the PC app is being left behind, there is no option. I CANNOT have PC audio output go to my speakers right now. Therefore, if I wish to use YouTube or another streaming service via my PC, audio will not go through the speakers.The point of purchasing these speakers was to use on devices that were not just Apple. I liked the fact that I can have pair/party mode whe

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Airgetlam
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HoochNZContributor I
asked in Speakers
Add extra One SL to existing Arc and Surrounds room

I have an existing Arc and 2 x OneSL as Surrounds as one room and 2 x OneSL as another room. How do I add the extra 2 x One SL to the Arc to give me 4 One SL as surround sound? 

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GBNeviusContributor I
asked in Speakers
Sonos Play one

How do I turn off the green light on top of Sonos play one?

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Ken_Griffiths
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Tommy ChongContributor I
asked in Speakers
Era 100 missing

I recently added an Era 100 to my existing system of Sonos Ones in two different rooms, Beam and Boost. The Era keeps going missing. Almost every time I want to use it I have to find missing product, turn off/on the Era and router to make the speaker appear. I have a Virgin hub and Linksys mesh router. Thanks for any suggestions…

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FreakinhoboContributor I
asked in Speakers
7.2.4 Atmos Speaker Layout

I just bought the Sonos ARC and am super impressed at how easy it was to setup and the sound quality I get from just the bar.  In the past I’ve bought AV receivers and speakers and always struggled with setting them up properly and optimizing sound.  I have to say I don’t think I will ever go back to the traditional setup after purchasing the ARC.With that being said, I would like to start planning a 7.2.4 setup.  What speakers do I need for a great 7.2.4 setup and how should they be placed?  Do I use all ERA 300s?  Or do you mix other speakers as well?

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jgatie
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Carlsbad TommyContributor I
posted in Speakers
Time for Class Action Suit

We need to start a class action suit against Sonos for selling defective merchandise.

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controlav
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ArgBlargContributor I
asked in Speakers
Can't connect beam to wifi!

Hi,I’d been using my sonos beam and two symfonisk speakers for about a year, but then went ahead and got a new router after changing ISP.For whatever reason, none of my new devices could then connect to the router. I could see them on my phone, they’d play the chime to register, but then wouldn’t connect to the router/wifi.After lots of attempts of trouble shooting, I reset all three devices (which might have been a mistake). I was still unable to set up the devices. Then reading a little more, I tried to plug in the beam directly to the router to set it up, but still no luck. my phone seems completely unable to see the beam while its connected.Anyone have any ideas whats going on, or any advice?

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Sotiris C.
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JimiGibbsContributor II
asked in Speakers
Play 3 "Not Connected"

I have 3 Play 3’s that show up as “not connected”. One yesterday and two today at the same time. The two were playing and just dropped out. I have tried the app fix….. Unplug speaker…. WAIT ….. unplug router …. WAIT…. and nothing. Two (that I can easily get to) have no light on. I have an eero mesh network and everywhere is getting a good signal.  Any ideas????

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