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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5143 Topics
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niclas_jonssonContributor I
asked in Speakers
Sonos Play:5 (Gen 1 ) stopping randomly when playing Spotify

Sonos Play:5 (Gen 1 ) stopping randomly for 5-10 sec when playing Spotify  but works fine with Tidal and radio stations. I have done everything Sonos support suggested. Sonos support said that it is a internal memory problem (to small memory for high-res streams). But Spotify is far from high-res and Tidal works fine. I have no network problems. Please fix this Sonos! 

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Jamie A
1 month ago
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Rudy A-TraxxTrending Lyricist I
asked in Speakers
The current orientation of your Era 300 is not supported

Brand new joke from Sonos ?  In the app recent update, this alert appears even though my surround Eras 300 are installed as mentionned in the manual when upside down.  And seemed ok in the regretted Sonos 2 App.  is it something new to upset us a little bit more ?   

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Corry P
1 month ago
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genebaquetContributor I
asked in Speakers
Era 100 Unsupported Orientation

I just noticed that my Sonos app says that my Era 100 surrounds are in an unsupported orientation with no further instructions. They are inverted and mounted near the ceiling.  Seem to work fine.  Is this a known issue?

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Corry P
1 month ago
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R007Contributor I
posted in Speakers
house with concrete walls, what mesh system works better or what to do?

I'm moving to Mexico in the Baja area. building a house that has 3 separate buildings. All walls are concrete. what kind of mesh system will you recommend so I dont have any lag on my music?

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AjTrek1
1 month ago
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nfloresContributor I
asked in Speakers
Password error Sonos Play 5

I'm trying to connect the Sonos app (version 2.0) to set up a used Sonos Play:5, but I keep getting a Wi-Fi password error. I even created a new SSID without a password, but the same error appears. I also tried using my mobile hotspot with a simple password and even without one, but I still get the error message:"We couldn’t connect to [Wi-Fi network]. Make sure you’re using the right Wi-Fi and password, then try again."Any suggestions?

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Stanley_4
1 month ago
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PGrunContributor I
asked in Speakers
Surround speakers, NON-surround source

I learned today that when driven by a TV and watching a non-surround source, I cannot control the gain on the surround speakers.It seems to me that when watching TV, say a music video, that the surround speakers should be carrying the normal stereo left and right signals, and I should be able to control the gain on those speakers.For example, listening to a music video, I should be able to treat the Beam soundbar and the two surround speakers as four stereo speakers -two left and two right.Anybody else?

131
Sotiris C.
1 month ago
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tonyyuleContributor I
asked in Speakers
play 1 doesn't show up in app once connected

As per the title description. My Play:1 won't show up in the app.... Either in the system settings menu or on the main play menu. All was fine and it was working fine until a couple of days ago when it randomly dropped out. And despite going through (several) factory resets and then connecting back via the app as a new product AND despite the app saying that connection is successful it won't show up. Funnily enough it's the Sonos which is closet to my router. About a realistic 6 feet. And it's worked perfectly until a couple of days ago like I say. And nothing else within my control has changed. Does anyone have any ideas? 

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UKMedia
1 month ago
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CoreyRContributor I
asked in Speakers
new wifi router

I have a new WiFi router and cannot connect my speakers to it

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Ken_Griffiths
1 month ago
toyboy
toyboyChromatic Producer II
asked in Speakers
My Roam speaker sees to charge in intervals

In my phone app the battery shows for the Roam as charging and a few minutes later the charging indicator is gone. Is this normal? I’m using the base charger for the Roam.

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toyboy
1 month ago
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kiki59Contributor I
asked in Speakers
How to connect my Era 300 both surround AND bluetooth (or jack line)

Hi all, I have 2 Sonos ERA 300 and a Sonos BEAM 2 and as I have activated Surround mode, I can’t connect my ERA 300 in bluetooth (and I can’t connect my Bluetooth turntable anymore). Is there an easy way to switch from my Surround config’ to my Bluetooth config, without erase all my settings… I was happy with my Sonos system to listen music AND watch some films… Thanks

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D
1 month ago
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delphisContributor I
asked in Speakers
Sonos 5 to LG TV please help!

please help :( i can't connect my sonos 5 speaker to my lg tv.  i think the sonos 5 has bluetooth, but the tv doesn't detect it when the light is flashing blue and white.  the speaker chimes when it's flashing amber, not blue and white, but the tv doesn't detect it at all, no matter what that light is doing.  the input jack on the speaker looks like a sort of dummy ethernet port, not an HDMI or an audio jack, and i can't see any other input jacks.  no instructions came with the speaker, of course :(  help!  i'm in my fifties, so, you know.  thank you!

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Airgetlam
1 month ago
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ChrisMVSContributor I
asked in Speakers
Era 100 Issue

Hi, Installation of 2x Era 100 speakers -On setup, they appear one by one, exactly as they should do. They take a couple of minutes to join the Wi-Fi, and then they disappear.We’ve factory reset a couple of times and tried with different login accounts (4 in total) as we were getting this message “To manage these settings, sign out and sign back in as the owner of this system.” but I created the System, how am I not the owner? Firewall ports have been opened as per Sonos advice online.Can play over Airplay via Spotify, but it’s like they don’t exist when trying to access through the Sonos app.Any input would be appreciated, thanks.

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Ken_Griffiths
1 month ago
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Eddie2112Contributor I
asked in Speakers
Setting up a system

Hi. I have pair of Sonos SL One speakers which I previously paired with my Mac. I now want to use them elsewhere paired with music for streaming from my iPhone. I’ve factory re-set both of them but when trying to pair them with my phone on my home wifi, I can’t get past the stage where I have to input my wife code- this results in an error message saying the wifi can’t be found. I’ve updated the Sonos app on my phone, deleted it and re-installed it but can’t get the speakers to pair. Any help appreciated.

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Corry P
1 month ago
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E_4Trending Lyricist I
asked in Speakers
Switching to a WIRED Network - what if multiple devices spread across multiple floors?

Just reading the “Switch Sonos between a wireless and wired setup” document athttps://support.sonos.com/en/article/switch-sonos-between-a-wireless-and-wired-setupand it mentions to have one device connected via Ethernet, then the other products will change over to the newly created Sonos network.But I have multiple Sonos devices spread over 3 floors.Will this method still work? or should I switch to a Wireless network and just use my Wi-Fi (There is a Access Point close to every Sonos)I assume this setup mean NO device should be connected via Ethernet Thank for any help LEVEL 1ARC: ONE-SL: ONE-SL: SUB: LEVEL 2BEDROOM PLAYBAR: PLAY:1: PLAY:1: SUB: BATHROOMFIVE:ROBEIKEA SYMFONISK LAMP: LEVEL 3PLAYBAR:

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E
1 month ago
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Fam beam 2Contributor I
asked in Speakers
cannot connect new beam 2 to wifi or ethernet

I have just purchased  a beam 2 but cannot get beyond the WiFi connection set up phase.I have split my router and connected TV to 2.4GHz, disabled VPN for Sonos and mobile device and still cannot connect using the correct password. It won't connect via ethernet either as it drops out straight away after coming through the speaker. I'm at a loss here and frustrated to say the least  

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F
1 month ago
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lindaUKContributor I
asked in Speakers
SONOS 1 Can Not Connect to WiFi

My Sonos 1 just suddenly quit. I tried reconnecting to the WiFi network it worked on last week, but it can’t see the Network. I tried Factory reset, I tried “update network”, I tried “set up new  system” and even connected the Sonos directly to the router via ethernet - and the Sonos still sees no network. Is the Sonos broken ?  Is there a remedy ?

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buzz
1 month ago
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PolnColContributor I
asked in Speakers
App - do i have to have seperate apps to use my Roam & One?

I have a Sonos one but the app can no longer detect it. Purchased a roam in the summer and can connect to this. Seems I had a ‘gold’ app now converted back to a ‘black’ one - I’m very confused. Don’t really want separate apps for each Sonos device. can anyone offer any advice? 

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Pools-3015
1 month ago
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schmidlt4Contributor I
asked in Speakers
Setting up Play 1: stuck on "finalizing connection"

I’m setting up a Play 1 on a brand new network using the Sonos 2 app.  All of the steps seem to complete (chime, joining the temporary network, etc) then the “finalizing connection” screen appears with the bouncing dots.  I’ve waited 20+ minutes and nothing has changed.  Do I start over?  what’s the hangup?

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S
1 month ago
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EickenContributor I
asked in Speakers
Connection issues with Samsung Galaxy S10

Hi, I just bought the Sonos multiroom speakers Five and Era300. I am having issues with the connection. The setup worked fine, I was able to connect both speakers and initially the music is running in both rooms, but then sometimes one room will lose contact and just stop playing the music. And without me doing anything it will start playing again, going on and off... it's so annoying.Also, there is a latence in how quickly the system reacts to f.ex. me regulating the volume through my mobile, or pausing the music etc.My husband has a One Plus mobile, he isn't experiencing the same issues, it runs smoothly on his phone. Is there anything I can do? Help would be greatly appreciated, thank you!

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UKMedia
1 month ago
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MS_GContributor I
asked in Speakers
Sonos One stops playing

This might sound crazy but I’ve tested it many times. I have a Sonos One in my bedroom and like to play “music for sleeping” or sounds like wind or rain when I sleep. When I get up during the night, the speaker stops playing and the white light flashes for a bit as the speaker must be restarting. Then I have to ask Alexa to play the music to restart. If I roll over in bed, same thing happens. It’s as if it has a camera and is watching me.  This started about a month or two ago.I have a Sonos sound bar in my living room and I have never experienced this issue there. I have a puppy and have left him crated, with sleep music on, and it is still on when I return home.I do not believe the speaker does this if I play normal music. It only seems to happen when I want sleep sounds. And always cuts out when I sit up in bed or roll over, unless I do it very slowly and quietly. 

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MoPac
1 month ago
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phill_gContributor II
posted in Speakers
Grouping newer Sonos devices with older Sonos devices (S2 compatible)

Hi there. I have a number of older Sonos speakers and only my Sonos Play 1 and Sonos Play 3 are compatible with S2. I also have a newer Sonos system, consisting of the Sonos Arc, and some surround gear. All wroks well independently, however igf I every try and “group” the Arc with the Play 1 or Play 3 it cuts the music out. I have the same issue if trying to group the TV side from thge Arc. Sometimes it works, but generally it cuts the sound on all speakers. I have checked everything is up to date.  Any help would be greatly appreciated, and a solution shared with the community.

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Airgetlam
1 month ago
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yanapush1939Contributor I
posted in Speakers
Hi! How should I set up a system of 4 era100 if I have unstable wifi and want to stream music from my iPhone?

I’m planning on setting up a sound system at home (4 era100) but I have bad wifi and was wondering if I can connect this system to ethernet but still use bluetooth for streaming? To have good connection between speakers and good streaming from phone to speakers system

242
Airgetlam
1 month ago
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TE658Contributor I
asked in Speakers
setting alarm to wake to a radio station

Since the update earlier this year, I find that I cannot set an alarm to wake to a radio station unless it is in TuneIn(new). For example, even though I have Radio Paradise as a service, the alarm reverts to chime once set and saved. Even having RP Main Mix saved as a Favourite in Sonos Radio makes no difference. Have others encountered this and is there a solution?  

391
Gabriel Z
1 month ago
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MrBorodinoAvid Contributor I
asked in Speakers
Sub Generation

Just upgraded my subs to generation 4 after irritably finding out my two currents subs wouldn’t bond to the new arc ultra (I’ve got over it). So I’ll be selling my old subs and need to confirm which generation they are (I think one is gen 1 the other gen 2) Not seeing an easy way to confirmone is A200 2012 (so guessing gen 1)The other is 1605 (gen 2 maybe) included the hardware versions below any help gratefully received  Moderator Note: Removed Serial Numbers, considered private information. Modified in accordance with the Community Code of Conduct.

1877
M
1 month ago
MKwheeler
MKwheelerAvid Contributor I
asked in Speakers
Pairing a Sub With both a set of Play 5 and The Sonos Beam

I have a pair of Sonos Play 5 pair with the Sonos Sub as my stereo system for music playback.  In the same room I also have a Sonos Beam direct connected to my TV.Is there a way that I can have the Sonos Sub paired with both my two Play 5 Speakers and The Sonos Beam at the same time so that I can listen to either the Play 5’s or the Beam with the Sub?

606
MKwheeler
1 month ago
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