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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5823 Topics
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hilltopper1999Contributor II
asked in Speakers
My Play1 no longer powers up.

Hello Sonos Community!  I have a Play 1 that I have had for years and is part of a stereo pair.  For some reason, the Play1 will not power up when I plug it in or do a factory reset.  In other words, the white light does not come on nor does it blink.  I tried a different power cord (with the same receptacle), tried different outlets, etc.  I just purchased a pair of Era100 and ready to get it set up to replace the Play1.  Is there any hope for this Play1?  Any repair options?  Recycle time?  I have Sonos products throughout our home and they are great!  But do these products have a life span?  I also might mention that this Play1 has not been damaged, subjected to abuse, exposure to liquids, etc.  Hope all this makes sense.  Thanks!

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Johnmccann_newyContributor I
asked in Speakers
Can't add a 2nd speaker to my `room

Today one of my speakers stopped playing music. I managed to connect it again but it wouldn’t allow me to add it to the existing room. I went around in circles trying everything I could find on the forums and then followed these steps.Factory reset both speakers Added the first one to the new room Added the 2nd speaker to the new room After this step there is only 1 speaker in the room When you select setup a stereo pair this screen displays and the product can’t be found: When I go to the App Both speakers exist in other settings, e.g.  I can locate them in the settings to update the Network (they update fine and are both on the same network).I still have the problem with only 1 speaker working and not being able to add a pair.When I select I don’t see my product, it asks me to factory reset them again, which I have done 5 times now.The other issue is that neither is showing up in Spotify (and music is only coming out of the one speaker when you use spotify from within the Sonos app).

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Raji DhillonContributor I
asked in Speakers
connect Era 100 to Samsung Freestyle

How to connect Era 100 to Samsung Freestyle?

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Airgetlam
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JackcWardContributor I
asked in Speakers
failing to connect sonos home systems to a new wifi router

I have a 11 sonos devices, Sonos One x3, era 100 x2, Five, Beam Gen1&2, Arc, Sub Gen3 x2.  I’ve never had any issues over the last 4 years. 3 days ago I had a new wifi connection and router installed.  The difficulty I have had trying to get them all onto the new network/ wifi is utterly ridiculous. I contacted Sonos and they said connect one speaker to the router with an Ethernet, which I’ve also seen mentioned on here. Doing so, got all the products back online but there is no way of inputting the new WiFi details name, password etc.  the app only gives the option to begin setting each device to the network separately. However, this simply fails every time I attempt it and when I remove the Ethernet cable, the entire system goes off line. I would simply keep the Ethernet cable connected to the router but I need them to hardwire wifi to 3 tvs and a Philips hue bridge.  can anyone help?? 🙏

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cccclaudeContributor I
asked in Speakers
power cable

Does era 300 work without power cable?

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SB101101Contributor I
posted in Speakers
Play 1 fault after firmware update

I’ve had 2x Play 1’s connected as surrounds to a Beam in my living room for a number of years which have worked faultlessly, until very recently.A couple of weeks ago I noticed one of the Play 1’s wasn’t showing up in the app and said disconnected, but the white light was flashing.  On investigating the Play 1 flashed up with a firmware update which it performed and seemed to initially connect ok so I didn’t think anything more.  The next day I noticed the speaker wasn’t connected but there was now a strange sequence of lights - as follows:white light on for 20 seconds white light off then flashes 3 times No lights for 3 mins above sequence repeats.The Play 1 does not show in the app at all.  I have tried every combination of hard/factory reset, including plugged in via Ethernet but the speaker is stuck in the above sequence.  Sonos support have been absolutely useless and said nothing more than the speaker is likely now defective and needs to be replaced.  Has anyone had any form of s

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Mike696969Contributor I
posted in Speakers
T-S Measurement for Sonos Play 5 Woofer

Here is the T-S parameters for those thicc play 5 woofers. This is for yall DIY lovers :)ParametersImpedance CurveThere are three of these in a sealed box of approx. 490 cu in. Data is measured in DATS v3 lol

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fregor77Contributor I
asked in Speakers
Spotify connect

Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)  

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Fabien1973Contributor I
asked in Speakers
Era 100 stereo pair

Bonjour,J'ai acheté 2 enceintes Era 100 qui sont synchronisées en stéréo via mon téléphone et Deezer.Régulièrement, le son baisse tout seul et passé d'une enceinte à l'autre en mode mono et non plus stéréo.Merci de votre aide pour résoudre ce problème  Moderator edit:Google Translate- Hello,I bought 2 Era 100 speakers that are synchronized in stereo via my phone and Deezer.Regularly, the sound drops by itself and goes from one speaker to another in mono mode and no longer stereo.Thank you for your help in solving this problem

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AnjankarkiContributor I
asked in Speakers
connect Sonos one to tv

I have a sonos one player and i was wondering if i can connect it to my tv for audio output. Can i use sonos roam to do so ? Cuz sonos rome does have Bluetooth feature. Is is possible to connect roam to tv and link roam to sonos one for the same audio output on both speakers ??? 

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Lauri-KustaaContributor I
asked in Speakers
My Sonos is slow and not working

I have been very happy with my Sonos set-up that has 10+ speakers. Now I had app update and everything seems very difficult. Connection between Sonos and Spotify that has worked before is now delayed and not working. Is this due to some known error or is it then in my WiFi connection?  Really frustrating to have all these speakers around the house and the play music from portable JBL Bluetooth speaker. 

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D CastContributor I
asked in Speakers
Era 100 speaker

I have Sonos for 10 years. I just bought an Era 100 I can’t add it to my system. 

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SebojoshContributor II
asked in Speakers
Why is my Sonos randomly playing Jazz music at 5:00 AM?

For the past few years, I’ve been playing a 3 hour long White Noise track from Spotify on my Sonos One, as well as my son’s Sonos One. I select the track and then click repeat to make sure it continues through the entire night. We’ve never had issues using it this way in the past. Recently, and for reasons unknown, my Sonos Ones in both rooms will randomly start playing Jazz music around 5:00 AM / 6:00 AM. I check both Queues and the only tracks in each one are the White Noise track mentioned above, which is also set to repeat until I turn it off. All software and apps are up to date. I have no idea what’s causing this. There are no alarms set either. Completely random and waking me and my kids up early than necessary everyday. Any one else experiencing this issue or just me? Just had a 30 minute call with Support and after walking me through all of their suggestions, they too admitted they have no clue what’s causing this to happen. Tech, can you please take a look and fix this bug as

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BernardoFortesContributor I
asked in Speakers
Making different Sonos Speakers behaving as a single one

Hi All,In my living room, I have 4 sonos Speakers.1 symfonisk bookshelf 1 sonos one 1 sonos one sl 1 symfonisk lamp speakerI would like to have them always behave as a single “Living Room” speaker unit.I was able to join the sonos one and SL in a stereo speaker and they behave as one. I would like to do this to all of them.I sense that the group functionality from sonos app is OK for different rooms, but when you have speakers in the same room it's a bit clumbsy. every now and them only half of them are playing. I need to open sonos app and select again all I want to enable.All in all, I'm looking for a more streamlined, seamless, ROOM aggregation. 

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stevenjrandallContributor I
asked in Speakers
Switched cable modem/router and now cannot connect to any speakers through app

So I just switched to Xfinity’s cable modem/router combo from a previous setup. Of course this new setup forced me to create a new wifi name and define a password. I cannot for the life of me figure out how to Update the Network under Manage Networks in the S2 app. I have deleted the old wifi setup’s that were stored there and now, nothing is in this window. I have 2 Play 3’s and 2 Play 1’s in my setup here at the house. No matter what I do, I cannot get my system to come back up using the app on my iphone nor the controller on my mac… Soon as I take one of the speakers and connect it to my router via an ethernet cable, everything comes back up both in the app on my phone and on mac.. Soon, as I unplug the speaker from the ethernet cable, it all goes back to nothing connected… Please help, as I cannot run an ethernet cable to any one of these speakers.

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UghUghWowContributor I
asked in Speakers
Era 100 Stutter

I recently added two Era 100 speakers to an auxiliary room...and placed an eero wi-fi in same room. Within 30-minutes of networking the speakers, a three-second stutter started. It's on both speakers, but not at same time resulting in the stutter occurring as many as 15 times an hour.Actions I've already taken include trying speakers separately.  No help. I spoke to Sonos  tech for help. We did a firmware update.  No help. What else can I do? Is this an inherent issue with Era 100's and I should just return them?    

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FrustratedCustomer10000Contributor I
posted in Speakers
Pairing Symphonisk Speakers

Deeply unimpressed with my purchase of a Symphonisk speaker pair, they will not pair and operate properly no matter how many times (and different ways) that I try.One side will work but not the other and vice versa; sometimes one side will work momentarily with the other but only 1% of the time.I have an Apple Home setup which I can get working nicely, but these speakers are the black sheep and I’m regretting the purchase. Firmwares are up to date and I’ve tried everything else suggested online.I notice many complaints online; are these things just junk and should I be avoiding Sonos products like the plague? (in my mind the answer to this is a hard yes right now).

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Reshiw88
Reshiw88Contributor I
posted in Speakers
connect sonos : one and sonos : play 1 through android sonos app

Sonos One connects with Sonos Play 1. Through Sonos app Android. Make sure. The speakers are set for separate rooms, and then group them through Sonos app settings . Add voice assistant for sonos. Just something I wanted to share for anyone . 

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Brizzle76Contributor I
asked in Speakers
Firestick to Era 300

Hi there, I have just purchased an Era 300 and love it but a little disappointed that i can’t seem to connect it via bluetooth to my firestick. The firestick finds the Era no problem and connects to it but when i try and watch anything there is no sound. I did check the forums first and have tried the different audio output options on the firestick but no joy ☹️Any help greatly appreciated. 

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Friis713Contributor I
asked in Speakers
Sonos using 45 GB of bandwith in 24h

I’ve recently installed my old Play5 (1st gen) in my summer house. The speaker was factory reset and then set up on my completely new home network (via WiFi). After using the speaker for a couple of hours, and again the following day (8-10h of music in total) I was surprised to see that it had used 45 GB bandwith! Checking my router it is clear that the Play5 uses around 195 mb every five minutes (external connection) - even when its not playing!  The network is through a brand new ASUS 4G-router with a SIM-card, providing a fine connection. The subscription only allows me to use 50 GB of bandwith per month. Only a Chromecast and the Play5 (along with my phone) is connected to the wifi. Sonos Support had never heard of this issue (odd?) and recommended that I turned off the speaker when not using it.Turning the speaker of every now and then sort of ruins the complete idea of having a remote controlled system? Several others have experienced this, but there is no answer how to avoid it?

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Jeff12Contributor I
asked in Speakers
Can not control volume

Last week 2 of my devices stoped allowing me to control volume and music. Today another two devices stoped working so now my entire system doesn’t work. I have re set my devices. Reset my wifi and still nothing. I have also re downloaded the app and ensured everything is updated.  Does anyone else have this issue and know how to fix it? 

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Airgetlam
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EskilAContributor I
asked in Speakers
LG G3 - apple tv - sonos - have to change sound source every time

I have a LG G3 tv and use Apple tv to controle the tv. The sonos system is also connected. So every time i start my Apple tv i have to choose which sonos source i would like to use for tv sound output. It normally chooses two sources - the speakers and the Sonos setup with arc, sub and era 300. I ghave to click out the tv speakers on the Apple TV every time. Please help me.

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Pools-3015
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dguthrie71Contributor I
posted in Speakers
Sonos Play 1 - Adding to a wifi network with latest app

I’m trying to configure the wifi access on a Sonos Play 1. I’ve following the instructions of resetting the Play 1 and then following the instructions on the app. Unfortunately when I select adding the speaker on the app nothing happens. Is there a way of rolling back the app to a version which was able to configure the wifi username and password on a Sonos Play 1

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efrenvContributor I
asked in Speakers
Be careful when buying refurbished item from Sonos

I purcharsed a sonos arc refurbished in the Sonos website. During that time I couldn’t extend my product warranty during my checkout. So I called sonos back in April 2024 after registering my product. (FYI- The agent couldn’t register it because it was still registerd to the previous person/buyer) I was told to wait for an email from the extended warranty. I've called multiple times after and received another story stating that I will show up on your sonos.com/ system area.  I'm very disappointed with the customer service at Sonos. Every sonos agents had a different story.  I'm not asking for anything for free, I just want to extend my product warranty. I"m close to selling all my sonos products and returning my mini sub to Bestbuy. I have to rethink if I should ever buy products again at Sonos, also I"m thinking about switching to a different product to Bose. It's bad enough we had to deal with software issues this past year. (I've called multiple times regarding software issues) I wa

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DaddaContributor I
asked in Speakers
Sonos five is dead

Hi allOne of my Sonos five:s does not start anymore, the indicator does not light up at all. Anyone who experienced the same and did you solve it? or do i need to fina a repairman?I´ve tried changing powercord but still the same resultthankful for help//David

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