Speakers

I have 2 Sonos Gen 3 subs, one works great, the other developed a rattle with low bass and is blown (sounds like a fart) (which I didn’t think could happen, didn’t have the sub volume up too much, just at (+3). Called CS and after tweaking and updating, they agreed it’s defective. The problem is the only solution is to send it back and buy a new one with a 30% discount (but the subs cost $799). So my sub lasted 2 years without any abuse. That is disappointing. Should I buy another sub or is this common?

Hi, I’ve been using 10 Sonos speakers for years — the One and the One SL. They’ve always worked perfectly until recently. Lately, the speakers have started to stutter. I play music or a playlist through the Sonos app, and when the next song starts, it takes 10–20 seconds before it begins playing on some of the speakers. This issue appeared suddenly. I’ve already tried connecting the speakers to the SonosNet, but that didn’t solve the problem. I suspect it’s a software issue, since it only happens when the next song starts or when I skip a track. How can I fix this?

Hi all. My ONE is refusing to reconnect to my WiFi and system. Had it for a couple of years with no issues but a couple of weeks ago it stopped responding when I asked Alexa questions. I reset it back so that it has green flashing light, go into the Sonos app and it shows up asking if I want to connect, I say yes and then it pings up saying not found? I also have a Beam, couple of Play:1’s and a Roam and they all work fine.I haven’t changed WiFi or any settings, it’s just decided it doesn’t want to play?Help!!!

Hi there, I have a Sonos Amp paired with Kef Q11 Meta floor standing speakers. I’m thinking of getting a Sonos Sub 4, my question is, will the sub make a difference to my listening experience? I saw that you can select the crossover frequency but as the Kef speakers go as low as 20Hz (in room response typically 26Hz) and the sub goes to 25Hz, can I set the crossover that low?

It seems that everyone I use my Sonos system there's a problem and doesn't work! It's appalling how bad it is.  I have over£1,500 of kit and I feel like throwing it all away and buying stunting else.  The sound is create but everything else is awful.  Sonos need to get its act together. I am surprised the people responsive haven't been replaced and appropriately skilled people employed to get the rest of the environment as good as the sound. For example tonight the help is overlaid and flickers when in use. It's awful. Totally amateurish.I can't believe I'm saying this in 2025.

I have paired and connected by Sonos Era 100 speakers to my Sonos app on my mobile devices (Ipaid Air 2, Pixel 8).  I paired the speaker to my Dell desktop XPS 8930, but it will connect for only a second and then unconnect.  I have tried rebooting the speaker as well as the PC.  Nothing works.  My primary use of the Sonos Era is to connect via Bluetooth audio files in my library on my PC. I have tried googling answers or related information but cannot find anything.   Any suggestions?

Hi all,I’ve just upgraded to Fibre - i.e. a new router. I’ve gone through and reset all my Sonos devices (Play 1s, Play3s, and two Beams). However, in the App on my tablet, none of the devices are accessible (even though they show up) - under the Sonos network ‘My Sonos’. I’ve reinstalled the App on my tablet, and forgot and rejoined my Sonos network.However on my phone (exactly the same App version), everything is showing up and working fine. I’ve renamed my Sonos Network to NOT be ‘My Sonos’, and this doesn’t show in my tablet. So it appears as though my tablet is connecting to a rogue Sonos network which thinks all the devices are connected to that network, but my phone is connecting to the real Sonos network where everything is connected.Any advice please?

Hello everyone! I am the receptionist for one location of a three office optometry practice. We use a variety of Sonos speakers and the Sonos app in all three locations, using playlists from Apple Music and an iPad to control the Sonos app. Recently, we’ve been experiencing a frequent issue with playback, and it happens at all three locations with all the speakers. I keep the “now playing” screen up on our iPad at all times so I can see the song and control the volume for those inconsistently loud or quiet songs. Herein lies the issue: the scrub bar continues to move (showing the song is indeed playing) and the volume stays constant (no fluctuations) BUT the office is silent. It happens intermittently, sometimes for a few seconds, sometimes for a whole song (or multiple..). Sometimes skipping the song will bring audio back, sometimes it doesn’t. We haven’t pinned down if it’s all speakers at once, but that’s what it sounds like. Here’s what we’ve tried:Reset the router AND ran a speed

Good morning.  I’m losing my mind trying to constantly reconnect ½ my system, almost every day. Recently, we bought 4 eero Wi-Fi extenders. They work great in an old house with lots of brick, old wood, (read petrified!) and mortar. I spent an hour rebooting our 12 speakers to the eero system. A couple days later, ½ the speakers are on our old WiFi (Xfinity) system, half are on the eero one. This happens randomly, and I only realize it after toggling back and forth between systems on my phone. Giant pain in the ass. Anyone have a real fix, because apparently the speakers are “remembering” the other system. 

I just purchased Sonos1SL speakers set them up. Everything works correctly except the EQ is grayed out and won't allow me to adjust bass and treble. I am very frustrated by this and am ready to return the speakers and post this issue. I've tried everything in settings.

Smallish house, Sonos One stereo pairs in 4 rooms, plus ARC, 2x ERA300 Surrounds & 2x Sub in living room. Trying set up with/without Boost. Always Truplay tuned. On ‘just’ the Deco single router house wifi, everything is solid. Sonos works perfectly. The house has around 100 devices using the router. We get no issues with anything. On the (wired to the switch) Boost though, the audio drops in and out if you walk in front of speakers etc in all rooms apart from the one where the boost is. Tried EVERYTHING to reposition the Boost to no avail. By contrast, you can place the wifi router itself pretty much anywhere and everything stays rock solid. Why then, am I bothering with Boost you’re all asking? Surely this is the dumbest post in the history of Sonos?! Simple. The sound quality is much crisper and punchier on Boost than on just Wifi. It sounds soooo much better. Why is this please? Anyone? There is no info anywhere on sound being much nicer to listen to on Boost (SonosNet) than on

I'll do a measurement soon and post the ts parameters. I bought another pair on aliexpress. Will also measure those and see if they're legit.

After doing the sound pincode for pairing the Era 100 and my iPhone it starts connecting to my 2.4 GHz WIFI (While blinking green. After a while it stops showing any light and I get the message “Your Era has been added, but may not appear in your System. If so, unplug cord  etc” But even after doing that nothing happens. The Era just stops showing any colour at all. I have tried the following: Factory Reset.Reset Router + Sonos Era 100.Set my router to only run 2.4GHz (AI suggested it was easier to set up than via 5GHz) After the setup is done my Era 100 just stops showing any form of light. During the setup it alternates between White and Green but after a few cycles it just stops showing any light.  

Hi I have questions about the Sonos app as the Arc has stopped working completely after the upgrade within about 3 days. My partner has failed to get it working at all.I am also a little concerned about the quality of the HDMI connector on the Sonos, seems not to have brilliant cable to socket interference (yes, it is a technical term for engineers). However this has been eliminated from the investigation, it’s just not a high quality detail. Any experiences welcome of cable manufacturers recommended?The app, what is happening with this?

Has anything changed with regards to Sonos and Tical Connect support?It would need support for the specific Tidal Connect protocol, which Sonos would need to license/implement and certify. Qobuz is also about to deliver a similar offering.Hi-Res Flac streaming is a second priority for me. If Sonos has no plans to support it, then I would not be buying the Sonos Arc Ultra, which would really be a shame.Cheers - Gé 

Maybe I’m imagining this but fairly recently, possibly since the new app, the fade in on the alarm doesn’t always work.  Some (most) days the music fades up and isn’t too much of a shock in the mornings, but on other days it comes straight on at full volume.  I wondered if this could be something to do with the fade in starting at the point of the alarm triggering, rather than when the music starts - so if the music takes a while to cache the fade has finished by the time it starts playing?   Just wondered if this is a new bug or just me!

Cum pot da subscribe pt voice control?

I have a pair of Play:1 speakers I bought several years ago but never connected. Now, in a new house, I want to use them.  However, I cannot get them to connect. I have tried “everything:” wirelessly, wired, after resets, the whole thing.  Why? Who have I pissed off in the “-verse” so much that they’re messing with me? (obvious sarcasm here)Anybody with a suggestion, please and thanks?   

Hey there. I use Deezer as my music provider on my Sonos setup. Everything seems to be working properly, e.g. I can listen to particular songs, albums, playlists, etc.My issue is that when I start s station from a particular song, I can see in the app that it tries to play songs but ends up skipping most of them. The weird thing is that if I start a station from an artist, all works well. Anyone experiencing a similar issue?

My office wifi has recently been changed and the security put in place will not allow me to use my sonos on the network.  (UPnP disabled/Multicast disabled).  My IT guy told me that the only way to use it in the office is with bluetooth. When I press the bluetooth button on the back of the speaker it doesn’t make a chime sound it makes a short “blip” sound and never starts flashing blue. I have unplugged, reset, done all of that but nothing is working.  I set it up on the wifi network even though my app and speaker can’t talk to each other.  I don’t know what else to do, any insights?

Ever since I set up my speakers...first my Symfonisk pair, then Sonos Roam pair, and most recently a Sub Mini, they all randomly turn on and off. One minute my Right Symfonisk turns off...30 seconds later it’s back on. The Sub Mini (paired with Symfonisks) is on one minute, then off and I can’t get it back on. Turn the volume up and down and sometimes it will turn back on. What’s the deal?Also, my Sub Mini will work with the Sonos App, but not when I play straight from Airplay/Apple Music.

Hi, I'm looking into buying the S.M.S.L PL200 MQA-CD Player.  It has optical and coaxial outputs.  will I be able top connect it to one of my Play 5 (Gen 1) speakers? 

Hello everyone.A question about Sonos Era 300.The "Sonos voice Control" voice commands work well (I have those of ehco dot of Alexa but it doesn't understand anything and does what it wants) also on Tidal the voice commands work.Do I have any constraints if I don't have an Apple smartphone?As for bass performance, is the Five model or Era 300 better? (I can always add a Sub Gen3).Thank you very much for the answers.

When is the Sonos Five expecting a refresh?  I am on the fence to purchase one. I want the latest model. 

Bonjour, je souhaiterais savoir connecter mon système, en filaire ou sans fils? Actuellement j’ai 2 beam dans 2 pieces différente qui sont connecté en ethernet (dois-je activer en plus la fonction wifi dans les paramètres) et le reste de mon installation est en wifi.