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Answered

Unable to add play:1 and play:3 to existing system "unable to find sonos products on wifi"

  • January 6, 2026
  • 6 replies
  • 65 views
A

I am facing an issue where I cannot add a factory reset  play:1 & play:3 to my existing system. When I go to add the play:3 I get this message:

We couldn’t find any Sonos products on {WI-FI Name} so we can’t set up your Play:3. Try again later

 

This is very weird because There is a Ray, Sonos Roam and 2x One’s and an existing Play:3 already registered on the WiFi network. What might cause this? I’ve tried multiple resets, power cycles, wifi & direct ethernet connection. 

Another post suggested that it would be best to forget the wifi network and update it. So powered off all registered products and wired the existing Play:3 to my router. I powered on all the speakers and updated the network first through the Roam then the Ray (the ones are grouped to the Ray for surrounds). 

The app shows the “Add your Play:3” banner, but when I try to set it up the error in quotes happens. 

I’ve tried multiple android devices (Pixel 6, My old P20 pro and a Lenovo Tablet) - all have the same issue.  

What is really strange (maybe) is that I can use UnPn casting from Symfonium to the “Unamed Room * Play:3” and it works perfectly fine….(0_o)

There is no vpn running on my phone or any devices I’ve tried this on and my router is a OpenWRT One if that helps. 

 

I’ve had sonos products since 2012 and switched wifi networks, houses (moved internationally, UK → AU) and never had so many issues as I have in the last couple years =(

Best answer by buzz

Have you attempted to follow the downgrade procedure for these two players?

6 replies

Airgetlam
  • Airgetlam
  • January 6, 2026

Is there any possibility that these two speakers are in opposite OS from your current speakers? S1 instead of S2? Or S2 rather than S1?

Since you have an already operating system, there really isn’t any reason not to, assuming their running on the same OS as your current system, factory reset them….which assumes they’re running the same OS. Once that’s done, you should be able to ‘add’ them per normal.

Changing the OS versions is a different process. 
 

Edited to add: always best to temporarily wire them to your router when ‘fixing’ issues. You can move them to WiFi once they’re set up properly. 

Bruce
A
  • abstractcls
  • Author
  • Contributor I
  • January 6, 2026

​@Airgetlam it is possible that the play:3 is S1, but the error I get has nothing to do with OS it just says that “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Play:3. Please try again”. 

I have reset both the play:1 and play:3 and tried setup with a direct ethernet connection to the router and I get the same error every time with both speakers. 

Airgetlam
  • Airgetlam
  • January 6, 2026

If, and I’ll repeat that, if the OS on the device doesn’t match the system you’re attempting to add it to, it won’t be ‘found’. I’d recommend connecting it to the other OS, and dealing with it first, which could include updating it from S1 to S2. Once it’s on the same OS, it should be able to be ‘seen’ by the Sonos OS. 

Keep that Ethernet connection to your router till you have them set up, just to reduce the potential variables. Easier to deal with one issue at a time.

Remember, you can always call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
    A
    • abstractcls
    • Author
    • Contributor I
    • January 6, 2026

    Hi,

    I’ve installed the S1 controller app and gone through the setup on both the play:1 and play:3 and they both report:

    This product has S2 software which isn’t compatible with your S1 system. 
     

    I’ll call sonos support and see what they say.

      Airgetlam
      • Airgetlam
      • January 6, 2026

      Well, that’s pretty definitive. I’ll be curious as to what Support says. Thanks for keeping us looped in. 

      Bruce
        buzz
        • buzz
        • Answer
        • January 6, 2026

        Have you attempted to follow the downgrade procedure for these two players?

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