Speakers

Bug report-Speakers drop intermittently - app version is current and all speakers restarted within the last week. Appears to be playing in the app but no sound. In-app volume sliders disappear for speakers randomly. See photo. I must always look for the system on my network if I have joined a different system on another network. New thing in the current version of the app. 

Setup:Era 100 (2) Both connected via ethernet cable Idle Auto-Disconnect turned off Line-in cable from MacBook Pro Headphone jackOverall, works very well and I love the speakers Problem: It appears that after some amount of silence, the speakers go “mute” or to “sleep”. This doesn't happen if there is a constant stream of audio like music playing, but does happen if there is no sound and then I switch to something with audio (youtube, music, etc.) This happens a lot in conference calls. After I am speaking, I will see that someone is responding, but I can’t hear them.When this happens, I can always “wake” the speaker up by increasing the volume. The volume wasn’t 0, but by increasing it, it appears to wake them up and then all is normal. Hel, currently my only issues.The audio Delay is set to 75smModerator edit: combined posts

Hi.I recently added apple music to my services but it will not play on my play 3 stereo pair.It works on my play 5 gen 2s.Is it due to Apple lossless.I know play 3s only play 16 bit but surely it can adjust track format.

In System the list shows a speaker I no longer own. How do I delete it? 

How do you reset factory settings for sonos one speaker 

My Sonos appears to be playing but there is no sound

Hey all! Excited to be here.I recently had an issue which my sub (gen3) stopped working, even tho it was connected to Wifi (Checked the router’s clients)  and the light was solid white.I did few restart (took it off the power and back on), and I even tried to factory reset and re adding it to my system, after doing it the app said that it might not be seeing in the app but all I need to do is turn of and on the sub again and it will be shown in the system setting which didn’t help.Following this I decided to factory reset my Sonos beam and rebuilding the whole system, But the same thing happened, now I can’t even see the beam even tho I'm on the same wifi, and I can even connect to it to change the wifi. But generally looks like the app doesn’t recognize the Sonos beam also.Any suggestions what to do? My system is Sonos beam using ARC and the Sub

Hi,  I deactivated wifi on some of my devices in the past. Now I got the “great” new app. I try to reactive Wifi on the devices, because I restructure my hole home network.  I try to reactivate it on one ikea symfonisk and two One SL devices. The app says, wifi is active, but if i remove the ethernet cable, the three devices to not join the wifi. Even more, if i try to deactive the wifi in the app, I get the error message “Ein Fehler ist aufgetreten” “Bitte versuche es erneut” and retrying creates the same error message. Any ideas what I can try? 

During Era 100 setup, am asked to stop apps on my iphone from using Airplay. How can I tell which ones are using airplay? I normally have my phone audio routed to my hearing aids. I have turned that off. I don’t know what other apps could be using airplay. The set-up procedure can’t proceed until this is answered.

Mis dos equipos desaparecieron del app y no puedo configurarlos 

Buenas. Dispongo de un equipo arc inmersivo completo con 2 era 300, sub 3 generacion y barra arc. Queria saber si puedo conectar 2 altavoces five para que suenen en la misma habitacion ya que al ser una habitacion de 70 metros cuadrados, al poner musica me gustaria tener algo mas de volumen. Gracias. Moderator edit:Google Translate-Hello good. I have a complete immersive arc team with 2 era 300, sub 3 generation and arc bar. I wanted to know if I can connect 2 five speakers so that they play in the same room since it is a 70 square meter room, when playing music I would like to have a little more volume. Thank you.

after update cannot find my products in the system

I have been using Sonos for several years. I have a play and a one SL. I just bought a Sonos Ray. I went to install it yesterday and the app prompted me to download an update. I did that and the Sonos is coming up in the Sonos app. But when I go through the steps to register it, it’s saying that it can’t register to my account I have, checked that it is on the same Wi-Fi account that my other devices are on and my other devices are still working. But I still can’t register the device. I gave it 24 hours and tried again and it won’t register. I have tried to call helpdesk, but it’s a 70 minute wait both times I’ve tried , does anyone know how to get it registered? I’ve rebooted and I’ve reset factory settings before and rebooted Wi-Fi. Also tried ethernet cable. Any help would be appreciated. 

I have never been able to successfully connect my Sonos to the app. I’ve reset it five different times it finds it on my phone via Bluetooth it connects to the Internet and then it’s never in my account. We were given this speaker a gift three years ago and I’m finally getting around to see if I can get it actually work. thanks any help would be appreciated. It’s a Sonos one Gen two speaker. 

Era 100 was working fine with my Wi Fi then I changed internet service to fiber optic. All other devices on my new network are working fine except era 100 was not recognized. I performed system reset, I got the speaker tone and the instruction said to press button when light was blinking blue - except I didn’t see any button to push and eventually it just timed out. Is there an earlier version of the speaker that that applied to? 

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network.  Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: ​Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

Just purchased a Play 5 and Era 300.Era 300 added and updated flewlesly witin minutes.The app sees the Play 5. And wants to update, but I am unable to. Have tried resetting, restarting, stripping naked, praying, and Allé other tricks in the book. It’s downloading update for 1,5 hours and den error 1014. Makes no sense. Start over. No luck for 2 days.Is it the new app?Or is it somthing else? 

No encuentro mis equipos en app Moderator Note - Translation by Google: I can't find my devices in the app

Hello, This is a question that many Sonos users ask and it is true that resetting the router makes it work again. But it is not normal, that absolutely everything works perfectly, including three streaming services, but nevertheless Sonos fails. This is getting worse. I have to reset the router every fifteen days. I thought that with the new software it would fix it, but no. Even worse. At least you could indicate where the problem is, to see if there was something that could be done in the router configuration. Thank you.  

Hello,  I’ve a Sonos Play 5 Gen 1 from a friend for repair. It died and he replaced it already with some Symfonisk models, but we would still like to safe it from the landfill and use it in the garden. Up on first inspection I found a series of bad caps at the output stage (replaced), 2 on high voltage side (replaced) and one after the 24v conversion (replaced)   Now it generally works again, but it keeps lowering the volume after some time. Since this seems to be a software protection thing I would appreciate it if some diagnostic could be shared so I can get an idea of what to check else. Thank you very much. Appreciate it when companies also support the repair community.  Moderator Note - Removed diagnostic from post.

I was thinking of purchasing a Era 100,  but I need to know if it will work with DLNA as my Beam and One do.  I don’t use the Sonos App much as I normally control everything from a combination of Jellyfin and Home Assistant.This means from the Jellyfin web interface I can queue and steam from my local music library.   I notice Sonos are saying they are not supporting “on this device for Android”,  but I am not using Android, but simple DLNA.Obviously I can always simply buy a 2nd hand One or an Ikea speaker, if the Era is not good enough to support normal streaming. 

Play 5 gen1 will not connect to Sonos1 app

I have Eero as my router and after the update with Sonos it won’t connect without a speaker being connected with a Ethernet cable.  How can I make it wireless like before 

I just can not add my sonos Play 1 do my app, which  downloaded

Play 1. Will not connect to BT network, when Sonos Beam in same house, has connected fine to same network.  Using same Sonos app that I've set up the Beam successfully, I've reset to factory settings four times (holding the pause button until orange light flashes,). It goes into set up mode no probs. The app communicates with the Play 1 via the temporary network, it then gets to adding the password for the BT router, but despite trying 5 times by entering the correct password, it will not connect. I've plugged in an ethernet cable direct to the router, and it doesn't recognise it either. As well as factory reset, I've powered down the Play 1 four times, I've also re-booted the router too.