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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5122 Topics
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DavidJSAvid Contributor I
asked in Speakers
OFDM ANI level help

HiI know there are a lot of threads on this, so apologies is this is repeated anywhere, but I am struggling to maintain good connections for any length of time.  I do have a tricky house to manage (L shaped) and I have BT wifi disks to get decent Wifi coverage throughout.Current set up:BT smart hub 2, so I can’t split and rename channelsA play 1 hard wired to my router in my study and all other devices connected to the sonosnet - I have chosen channel 11 as my router still has some 2.4hz devices on channel 6I have two sets of stereo pairs.I have two main issues:When checking the matrix, I’m seeing a 9 on the Ethernet connected Play 1 - What I don’t understand is it gets worse in the evening.  For example at 3pm when I was working in the study, the level was a 5.  Now it is a 9, and I’m not in the room, so my laptop is interferring less than it would have been.  why is it now a 9?We often find one of the stereo pairs drop out and needs a reboot.  It doesn’t help that these pairs are the

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10 months ago
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JFountainContributor I
posted in Speakers
Sonos One will not register after a reset.

Lost connection to Alexa. Cycled power, disabled and re-enabled Alexa skill, etc. finally decided to try a reset on my Sonos One. Now when I am in setup inside the Sonos app I timeout and get an error trying to register the device. Tried for 2 days now to get it to register. So frustrating. Any ideas? edit - today I tried connecting via Ethernet but that didn’t help. Also made a new Sonos account and transferred the One to it. It transferred ok, but registration to new account had same issue. 

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10 months ago
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StuparContributor I
asked in Speakers
Sonos play 5 gen1 He won't start

Hello all. The problem I have with slnos play 5 is that the white signal light after plugging the device into the power goes out after 5 seconds. After that, there is no reaction or reaction to pushing buttons. The lights from the internet on it flash and it's all Uninstalled I sonos app s1 nide gave results. I tried to reset the device but to no avail. Does anyone have any idea what can be done I'm really sorry, because it had a great sound. Thanks all.  

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Stanley_4
10 months ago
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JesperjfrandsenContributor I
asked in Speakers
sonos app not connected to sonos speakers

HiI have a new WiFi. All three products are now connected after I turned Play:3 and One back to original settings. The problem is that I cannot connect to the S2 app. It says Not connected. I have tried to restart several times and turn on and off. Nothing works. Please help 🙏

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Stanley_4
10 months ago
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paper_airplaneContributor I
asked in Speakers
Your Sonos Roam has been added, but may not appear in the system

I have two roam devices which were a pain to set up the first time around, but after the initial set up worked fine for about 3 months. We changed our network, so I tried to change the network on the S2 App. After that they stopped working completely, so I factory reset them (many times) until one of the two devices worked. The second one still does not want to get set up properly. I can add it, but after the add the message “Your Sonos Roam has been added, but may not appear in the System tab. If so, press and hold the power button for 5 Seconds, then turn your Sonos Roam back on to finish setup from the System tab.” shows up. I do as I am told, turn the Sonos off and on again and nothing. I cannot complete setting it up, I cannot update its software, sometimes if I am very lucky, I see a popup where I can adjust the network but that will not work either. And at this point I have tried for what feels like 100 times. I do not know what else to do. I do not think it is my network as my

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Ken_Griffiths
10 months ago
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Dos scoopsContributor I
asked in Speakers
new router cant find speaker

Hi,I’ve just got box broadband and everything is great expect I can’t connect a play 3 and a play 5 speaker.  The play 5 is very close to my to tv setup and still won’t connect.   I’ve followed all the app instructions but still nothing. any advise is much appreciated 

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Airgetlam
10 months ago
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PromiscuousBaguetteContributor I
asked in Speakers
how to use my Era 100 as audio output for PS5

I would like to use my ERA 100 speakers as an audio output for my PlayStation.I tried an adapter linking the speaker to the TV (receiving the PS5 sound through HDMI) but the sound wasn’t pushed to the speaker. I decided to go for a Bluetooth adapter plugged in the PS5, but I’m facing a wall here and I’m not sure how to proceed to make it work. The PlayStation won’t recognize the speakers while I have the speaker in pairing mode.   

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10 months ago
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ed240rContributor I
asked in Speakers
Sonos 3 wont set up

Hi all,  My sonos 3 is flashing white and when trying to connect on the app, it gets to the stage where it needs to play a chime but it never does play a chime. i have tried to reset it multiple times but it stays flashing amber and never turns green, even after waiting hours. it doesn’t show up on bluetooth either. On the app it says to press the mute button if chime doesn’t play, and i have many times, but it still won’t connect. I’m not sure what to do at this point if anyone has any idea what’s up with it  thanks from edward 

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Airgetlam
10 months ago
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BallonBrianContributor I
asked in Speakers
Speakers fall out - and come back

Hi…...We have 4 speakers, 1 pc. play one, 2 pcs. "book" and 1 pc. "Beam" standing in our 1 level house where they have been standing the whole time. But the last few months, we have had a challenge with the various speakers "dropping out" and coming back after a few minutes.What could be the problem here?Sincerely.Brian

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Corry P
10 months ago
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GuduleContributor I
posted in Speakers
sonos move qui ne s allume plus

Bonjour la communautéJ ai une paire de sonos move qui ont à peut prêt 1 mois, une des deux à depuis hier le voyant assistance vocale allumé en fixe mais la sonos n est plus reconnue par l app et ne s éteint ou ne s allume plus..y en a marre:(

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10 months ago
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RHikins315Contributor I
asked in Speakers
Audio in one room cuts out and in while group playing music everywhere in the house

Hello, I need help with audio cutting out and in while group playing music everywhere in the house.  My “Family Room” group is the room that cuts out and in intermittently while listening to music but the other rooms continue playing normally. Very irritating. The Family Room includes the Sonos Playbar, Sub, and two Sonos Ones with surround sound set up for our main TV. No connection to router issues as the router is in the same room right next to the playbar. Completely factory reset all devices in the room but unfortunately the issue returned. The TV is not on during streaming of music. Please help!

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10 months ago
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CDSTContributor I
asked in Speakers
Connecting each Sonos 1 speakers directly to individual ORBI satellites, still lose connection every day, sometimes two times a day.

I have ORBI 6. I was having so many problems with Sonos 1 WiFi speakers that I decided to connect the speaker via Cat Cable to its own ORBI Satellite.  It still doesn’t work.  So the only solution is to figure out how to give each speaker its own address.  What a pain.

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Stanley_4
10 months ago
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jorod212414Contributor I
asked in Speakers
Connecting Sonos Five to existing S1 System

Hi All, I have a new Sonos Five speakers and plans to join it to existing S1 System with Play 5 Gen1. Please share the steps to be performed. Regards,

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10 months ago
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stuntbContributor I
asked in Speakers
A pair of ERA 300s

Possibly a stupid question but... I have just purchased 2 ERA 300s. If i use them as a stereo pair will they playback Dolby Atmos and Apple Spatial music as they would if used separately? In other words would I still get all the spatial audio cues I do with a single ERA 300 or would they just playback as stereo recordings?

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10 months ago
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bballjerContributor II
asked in Speakers
What power cable to daisy chain Symfonisk Picture Frames

I bought two white Symfonisk Picture Frame Speakers. I want to daisy chain them.Do I buy any cable with a c8 plug on one end and a c7 receptacle on the other?Are there any other requirements for the cable?

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10 months ago
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Roballan123Contributor I
asked in Speakers
how long does it take for a factory rest on play:3 ?

My Sonos play:3 is dropping the sound and I am having trouble getting it to play.  am trying to reset it to factory setting by unplugging it and plugging it back in while simultaneously holding the play/pause button.   Once I plug it it, it flashes white for a short period of time, then alternates flashing between white and amber, but never seems to turn green. how long should it tack to rest to factory settings ? I have a move, one and another play:3 and all work fine.

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Airgetlam
10 months ago
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PierrePaliContributor I
asked in Speakers
Sound Around system & bluetooth connection

Hi Eveyone, I have a setup consisting of a Sonos Beam, a Sub Mini, and an ERA 100. I just bought an additional ERA 100 to create a Sound Around system. Everything works correctly over Wi-Fi. However, when I try to connect one of the ERA 100 to my iPhone or Mac via Bluetooth, it's impossible.Before setting up Sound Around, it was possible. I follow the procedure by holding down the Bluetooth button, but nothing happens, I cannot pair the ERA 100 with my laptop or phone. I repeated the operation with my other ERA 100, but it's also impossible. It seems impossible from now to connect a single ERA 100 via bluetooth. Do you have any idea how to solve this problem?Thank you. 

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10 months ago
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Red DwarfContributor I
asked in Speakers
matching sonos systems

I would like some advice about matching my old  sonos play 3 speaker unit system to my newly installed era 100 set up

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Corry P
10 months ago
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RandSContributor I
asked in Speakers
Play 1 alarm plays chime not radio station

My Play 1 alarm has been set for a week for a radio station to come on. It worked fine all week then chimed one morning and each morning since. It’s connected to the WiFi and plays normally with no issues. 

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10 months ago
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bwhite0Contributor I
asked in Speakers
S1 to S2 upgrade - connection issues

My Play 5 (Gen1) died and I replaced it with an Era 300 which means I had to upgrade my entire system (10 other sonos units) from S1 to S2.  I have 2 main issues since upgrade to S1: 1) the various sonos units appear and disappear from the S2 app randomly.  They may show up on the Sonos window app and not on the iphone app.  They may be playing music but not show up at all on the iphone mobile app.  Sometimes I will get them all into a group and then they will de-group themselves.  2) When I do get all the sonos units grouped together and playing a song, the music will randomly drop and then rejoin from different units multiple times during the playing of a song, almost like someone is flicking an on/off switch to various units throughout the house during the song.The S1 setup ran flawlessly for years and I have not changed anything on the wifi/router setup, just updated from S1 to S2.Does anyone have a solution or advise?Thanks!!

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10 months ago
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Nightman106Contributor I
asked in Speakers
Sonos Amp with multiple systems

So I currently have a Sonos soundbar and sub with two Sonos ones for surround sound. I also have a record player with preamp and powered bookcase speakers (so no need for an amp) If I were to replace the powered speakers with two passive speakers and the Sonos amp, would the amp then be able to cast the sound not just to the two passive speakers but to the whole separate soundbar/sub/one system? Or would I need to connect the soundbar/sub with wires to get this functionality?

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10 months ago
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XandaFishContributor I
asked in Speakers
Tracks cutting off 5 seconds before end

When streaming from Deezer tracks are abrubtly cutting out five (5) seconds before they end. This is consistent and not a product of network drop out (network can’t conveniently drop out at random intervals to match track length).Results in 5 seconds dead space as track continues to silently play to the end before the next track begins.Cross fade is off.Noticably worse over the past three (3) months.Any advice would be greatly appreciated.System: 2 x Play1, Play 3, Playbar, Sub & Roam.

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10 months ago
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JoanLContributor I
asked in Speakers
Delete system from account

I want to give away my old Playbar. So, I want to delete it from my account.

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10 months ago
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leamarxContributor I
posted in Speakers
SonosNet

Hello,I‘ve had my Sonos products for a while know and recently changed them to SonosNet. In the beginning everything worked well, but since today I just can‘t connect it to Sonos Net. The box is connected with the cable and I already tried to switch the cables, use a different box to plug the cable in, but it just doesn‘t work. Not even the box with the cable switches to wm:0 and a reboot didn‘t help. I don‘t know how to fix it or why it suddenly doesn‘t work anymore, I didn‘t change a thing. Does anyone have an idea on what I could try next?

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10 months ago
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crwestContributor I
asked in Speakers
Connection Problems - New Router

I have a new broadband router and supplier today, so all of my Sonos products have gone offline. I have tried to reconnect but none of the Sonos products will accept my WIFI password when it comes to the final connection.  I have connected 2 mobile phones, a Mac, a Laptop, a Remarkable and an iPad and the wifi password has worked on every one of them.  I ave tried and retried this same password on my Sonos products, I’ve put the password as visible so that I can check and double check it, but it simply will not connect to the network. WTF am I doing wrong?

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10 months ago
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