I swapped internet provider and can’t update my Sonos one tried reset and plugging into Ethernet cable ?
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You’ve followed the instructions in the new router - installation instructions FAQ? If so, it may be time to call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.