era 300 disappeared from Sonos system

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I keep having to factory reset the era 300 due it disappearing from the Sonos System in the App. I go through the processs and it says it’s worked then it still doesn’t appear in the App. Can someone advise please?

Sonos App
Missing Speaker/Room(s)
Sonos Era 300

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Ma44hew

Lyricist I

I had the same this morning after it working perfectly well for months. I reset everything although it took a few tries. I also found that it helped if I turned off my VPN

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