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Paired my Virgin TV remote to the Arc no problem! - then I thought I could do my appleTV remote (silver one with side button 4k Apple TV)it recognised the button presses all good - but then then virgin remote stopped working?! can’t I have two?!?? i tried 4 times and gave up?? 

I have purchased a Move. If I were to add a second speaker, so that there are two good speakers within one room or I have speakers in different rooms, what speaker would  best compliment the Move? Can I have two Moves?

Took my BEAM from another room to “re-create” a TV surround. STILL showing my BEAM in old room with TV surround set up, etc even though I’ve removed the BEAM and unplugged the ONE’s I had. So...1) How do I make the “OLD” room disappear since it has nothing and my “NEW” room show my BEAM and allow me to create TV surround. Over. 

Can use sonos speakers for home theater system with existing wired subwoofer through my receiver?

Since upgrade the app, I cannot get the groups ‘Upstairs’ and Downstairs to work together. The app won’t allow this. Yet I can select the speakers independently. 

How do I go about connecting the arc + amp + ceiling speakers to work as a surround sound setup.thanks

Watching FIFA football and would like to have some sort of mixer bar that would let me mix levels of TV football commentary ( when I think I need to) to the music my wife is listening on the home theatre hooked to the TV and then back again. Or is this feature out there just not understood by me? thanks

I just noticed today whilst playing from music I ripped onto my NAS that I am getting an “HD” icon on the screen. I looked at the Sonos blog and they mention HD music but then say there’s no accepted definition of what that means - sampling rate, bit depth etc. So I wonder what this is telling me or what criteria for showing the HD icon are?This file is FLAC 44.1KHz (There doesn’t seem a straightforward way to get bit depth in Mac OS).NB I tried another file I have and that is m4a and 44.1 KHz and also shows HD 

Hello forum, I’m going crazy trying to solve the issues of the Sonos Arc constantly disconnecting from the TV eARC every power cycle and reverting to the internal speakers. Have tried every possible combination, enable, and disable without luck.Auto Power Cycle (ON and OFF) Auto Device Detection (ON and OFF) SIMPLINK (HDMI-CEC; ON) QuickStart+ for LG (ON and OFF) HDMI Ultra Deep Color (Enable and Disable) Instant Game Response (Enable and Disable) All HDMI Cables Tested HDMI cables connected to TV no luck HDMI cables disconnected except Sonos no luck HDMI-CEC setup only for the Sonos ARC eARC enabled I’m running out of options to test, is very disappointing and frustrating that a soundbar of 1000€ + 800€ sub is constantly required to setup every day to enjoy.Have run a diagnostic 303498386.System version 14.19 and LG TV updated to lasted software.(65NANO866)If anyone can help will be much appreciated.

Hello. im trying to set up my system. It used to be under my exs account but I want my own. The app will only recognise his account and not mine details. I have a bridge and zone play zp90 please help I’m so new to this 

My wife and I want to control our SONOS system separately from each of our own SONOS accounts. When she attempts to log into SONOS, she is directed to log into my account and no option is given. How can she use her own music services to control our shared system?

I looked around Sonos help articles but still not sure regarding network setup for 2 Sonos Amps with surround so asking the community here. I have the following setup: Family theatreArc - connected via ethernetSub - wireless2x Surround Ones - wireless BackyardAmp powering 2 external speakers - wirelessPassive sub powered by dedicated amp connected to Amp I'm looking to add another Amp to the backyard powering 2 more external speakers for surround sound. Can the 2nd Amp remain wireless along with the existing Amp or does the Amp powering the current front speakers need to be wired using ethernet before I can add the 2nd Amp? Appreciate any feedback here!

A friend is visiting me for a couple weeks. He is a Sonos user. He only sees my music (Pandora, etc) on his Sonos app. How can he access his Pandora playlists, etc and play on my system.

What trackers does Sonos authorise in their apps?

Have a amp and cd player with decks in our dining room at the moment.. but would love a way to hear this in other rooms .. and replace the current alexa speakers ..  Is it possible to plug something in to my amp that will let me broadcast to a Sonos speaker? Sorry if this is non technical and clumsily written 

I have my Sonos system which is generally pretty stable. Today I got the dreaded “connection to Spotify was lost” error. Diagnostic number is 591945114  The Connect I was using at the time is wired. 

Hii need an help. I can’t listen neither dolby plus neither dolby atmos with a new tv lg qned and Sonos arc. i’ve tried everything but the only Signal is stereo pcm. How can i do?

Hi Forum!! Need again help to fix the connections between my LG TV and the ARC, since every time I turn off/onn the tv the connections is lost and have to redo the setup process to gain sound via HDMI ARC. (LG 65NANO886) Already have the last software update, but still have the same issues. I have run a diagnostic which is 11742033711. (The CEC features are off for the blu-ray but the problem still happens) 

Hi,I have a Sonos setup consisting of an Arc, Sub gen 3 + 2x One SL.My hearing in my left ear is less good than that in my right ear. So I would want to turn up to volume of the left surround speaker more compared to the right one.I don't see an option to do that. But maybe there is. Does somebody know?I can't physically move the left speaker closer to me to solve the issue.I tried achieving my goal in 2 ways:Not use Trueplay. Then configure the left surround at the maximum distance in the app (assuming this would cause the volume to be the loudest for it) and turn the setting for the right surround one to be closer. That didn't seem to make much difference, and I would also like to use Trueplay. I also tried using Trueplay, and after doing that turn Trueplay off for a second, and then configure the left + right surround as I did under number 1 above. After that turn Trueplay back on. That also didn't help.What I am looking for is just volume sliders per surround speaker - then I could

Hiya, I am currently running a playbar 1.9.1  and 2 x play 5s. 1.13 & 2 x play 1s 1.21. Will i be able to still run my play 5s and play 1s  from a sonos ray or beam ?. 

Suddenly I noticed a distorted crackling sound when watching TV and listening to music with deep bass.I have tried factory reset and did a new Trueplay configuration.The problem is still there. You think it is a problem with the bass speaker itself?Any ideas? I guess my warranty has expired.Help!

I can add my music library, which is on an external USB drive without a problem. However, none of the contents of this library is imported to the Sonos S1 app--no selections are visible at all. I’ve tried removing and re-adding the library three times, turning file sharing on and off, choosing “update music library now,” giving Sonos S1 full disk access, all to no avail. How do I get the tracks to load and index into the app? Using a MacStudio running Monterey.

I have a Sonos Amp and two Symfonisks and would like to use Tidal. In the Tidal app, I can see all devices when clicking on the Cast button. When I select the speakers, the cast icon keeps blinking, but it never connects, even for minutes. The issue is the same with 4 different android devices in our household.Our network is a AVM Fritz! Mesh Wlan, but even with all devices in Sonosnet the problem persists. RegardsChris

Hi,I have a Sonos Amp and two Symfonisks and have been trying out various streaming services. Tidal and Qobuz are not in the list of services. I have tried it out with the Android app and with the Windows application.Deezer is available in the list and has been working without issues, but I have been using Tidal for a while and would like to stay with it. RegardsChris 

I got the list of favorite songs but don't know how to pass the parameters to play the music