Answered

Playback suddenly stopped today while I was watching exciting live sport.I use Play5 pair via line in only, I no longer use Sonos app or playback over wifi. But today, suddenly playback stopped. Dead. No issues with my network or sound source.  So I power cycle Play 5’s. No re-connection. Open app (that I haven’t used in weeks), it says nope, you need new app. App is basically bricked until I go to app store, update app. Since when did apps completely stop working as a way to force an update?Updated app, still nope. Now need new  speaker software. Loading…waiting… loading, finally done.Bad UX. What if I was in the middle of something important when you shut down the speakers you detect as not updated? Live streaming a funeral or something?I don’t even use the app, so are the Play5’s constantly calling home and telling you my speaker’s logs? “ALERT! ALERT! Play5’s found at this lat/long under this name and ID, OUT OF DATE! SHUT IT DOWN! SHUT IT DOWN NOW!!!!!”Are you really enforcing upd

I just bought a Hisense U6GR TV (with Roku built in). I have an existing Sonos Playbar that was connected to another TV previously, with paired remote. I connected the Playbar to the new TV and the IR signal light blinked whenever I hit the volume buttons on the remote, but it didn’t control the volume on the Playbar. I went through the “Remote Control Setup” process on the Sonos S2 app and the app indicated the pairing was successful.As soon as the pairing was done, the Playbar IR signal light no longer blinked, indicating it wasn’t receiving an IR signal from the remote (and the volume isn’t changing). However, the TV is still being controlled by the remote. I then went through a factory reset on the Playbar. After the factory reset, the IR indicator light still doesn’t blink when using the remote, and I cannot complete the “Remote Control Setup” process on the Sonos S2 app. The remote still controls the TV just fine.My three hypotheses that could explain this behavior are:The IR rec

Hi groups, hope you are all well. I am looking for some advice if it is worth inserting a sub in my system. Now it is composed by a playbar and 2 SL.The main topic is where the sub will be installed (see pictures - and don't judge 😅 I just moved )  does it make sense to install a sub in a niche? (removing everithig of course) thanks in advance to anyone willing to answer !  Andrea  

Got a new network with WPA2-AES Service. Problems connecting my devices from IKEA. Any work-around?

I have an arc grouped with two five's The arc out of the blue volume starts to increases and I know it is the arc as I hear the clicks sound coming from the arc. Even after using the remote to lower it continues to increase. The remote I fine including the batteries. It is only after unplugging the arc it clears.Has anyone run into issue.

helloI plan to buy a sonos ray.I have a concern.I want to connect it to my Samsung smart monitor M7 pc screen. the monitor does not have an optical port it only has Hdmi Arc ports.the store near me sells the sonos ray and offers the sonos optical adapter with it and assures me that it allows you to do this:sonos ray -> adapter connected to the optical port -> hdmi cable connected to the hdmi port of the adapter -> hdmi cable connected to the hdmi arc port of the monitor.What do you think ? because I called sonos support who did not know what I was talking about.. thank you

Hi, Have an old iPad that I would like to use the XM streaming app to play over my Sonos system. It works on my newer iphone and 3rd party app but because the iPad is so old the Sonos app refused to run on it and thus can not connect to the system with that iPad. Is there a manually way to get the iPad to recognize the system? Thanks

I’ve tried to play such file as described in the title, and it says in the app it’s playing Multichannel PCM 7.1 I know sonos isn’t a 7.1 system, so in this case am I losing ATMOS or other audio content?  I’ve played 5.1 atmos files just fine

Please help someone, please!?I have been in IT for over 30 years and I have never seen an app like this. I have changed the wifi to a different router. so what is the problem?I would like to point my Sonos system (4 x SL + 1 x Sub) to the new wifi please.but when doing in to System → Network → pressing a greyed out “Manage Netowrks” the Android app tells me System update needed.   ( The app was on auto update but now I have switched off auto update, but it still does demand the update).Clicking Update, I get the message that there is an update and I have the option to press Update or Not now.So I press Not now as I want to do the WiFi configuration so I can update. make sense? or am I just stupid in thinking this is a logical way to go?What happens?  THE APP TAKES ME BACK TO THE MANAGE NETOWORK SCREEN!!!!!!Think quietly to myself “how interesting” again clicking Managen Networks, laughing at my stupidity of thinking that Not Now would do it. again getting the System Update Needed, one

Hello all, I know this question has been asked in a variety of ways, but I can’t seem to find my exact answer.  I’ve listed the components of my system below: Sony Bravia x950HApple TV 4kPlaybarSonos Sub I have the apple TV going into the Bravia via HDMI.  Optical out to the playbar and wirelessly connected sub.  No problem with this setup to date.I recently moved into a location that has built in rear speakers that I would like to connect to this system as dedicated rears.  It seems I can purchase the Amp to accomplish this.  I have 2 questions: 1.)  Will I notice any latency in connecting the rear speakers with the Amp?  If so, is there a way to avoid this with my current setup?2.)  What would be the best way to setup?In my mind, I would just add the Amp wirelessly to the group.  However, I have access to all the “guts” very easily, meaning, the location of the amp can connect to the same ethernet as the Playbar, and I also have access to the HDMI-arc from the TV or apple TV if neede

I have a Sonos Amp connected to my Xfi router’s LAN port via ethernet, thus putting my entire Sonos system in a wired mode.   It’s worked flawlessly since I installed it a few weeks ago.   Yesterday I connected an AppleTV and a Samsung television to two more of the router’s LAN ports for streaming stability.   When I did that, my Sonos music started cutting out every 4.5 seconds and it happened continuously so long as EITHER of those devices was connected to the router.   I tried removing the TV connection and the music still cut in and out.   Then I reconnected the TV and removed the AppleTV and got the same result.   The idea was to prove whether it was the AppleTV or the Samsung television, but alas they both cause the same problem.    When I disconnected both devices from the router, the music played perfectly again.Please note that there is NO interaction between the television/AppleTV and the Sonos system.   For instance, the TV audio plays out of its on board speakers, not throu

Just last night, I thought… Sonos has been stable for eight days. Unprecedented!Then today, it stopped playing Playlists. It would have trouble adding to the queue, and then when it did add, it would play 20 seconds of a song and skip forward.It would not update the music library.So I deleted the Library and tried re-adding.It gave me the above error message, so I added the IRPStackSize key as directed in the above message. (I did not have that in my registry, but remember everything was pretty close to OK for a week).I cut my Library folder down to just a few titles, and still get this message. I tried adding from my Android, and got the 900 error - which references back to “Server Stack”.It’s a 4 TB drive, and the total diskspace used is 178 GB.  Ay ay ay.

My daughter likes to put her hand on the actual subwoofer speakers while a song plays with big bass. Could that potentially damage the sub or is that okay? We have a Sonos Sub Mini.

I’m using the latest version of the Sonos app on my iPad and my iPhone. My Sonos system is up to date as well. I’m logged into my Sonos account on the app. I have Apple Music as my main source, but also Amazon Music. If I search for an artist, like CAIN and from Apple Music choose the station, “CAIN & Similar Artists Station”. It plays just fine and like it should. If I come back another day and select that choice from the list of Recent Searches within the Sonos app, it always shows “No results” or doesn’t even show Apple Music as an option. If I then delete everything and just search for “CAIN” and then select stations, the “CAIN & Similar Artists Station” appears as available and under Apple Music.I don’t understand why a recent search wouldn’t bring up the exact same results as what I originally selected for that search. Could this be a bug since it does it on both my iPad and iPhone? Here’s a screen recording showing how Apple Music doesn’t appear even though it was the or

Has anyone noticed that the SiriusXM “service” added to the Sonos app doesn’t have all of the channels that Sirius offers in it’s own app? Specifically I don’t see any of the several DEEP CUTS channels that Sirius offers. 

Hey Sonos community,I'm wondering if I can pair a SUB mini with an existing home theater system. I know we can add a second sub but can that sub be the Mini ? Existing system is:1x ARC2x Sonos one1X Sonos Sub Thanks

Is it possible to enter your own URL? It would be nice if you can play a radio station that is not in the list!

Ever since updating the app on ios (iphone 12), whe i touch/tap the volume and it makes a significant jump down in volume without me sliding it.  For instance, I am listening at a volume of 20 and want to adjust it upwards a bit,. I tap on the volume and it immediately jumps down to a volume of 14.  What gives here?  This is not a one time thing , it is now happening constantly , on all my sonos speakers. starting to get pretty annoying

I am having issue connecting my Sonos One to my new router wifi. Anyone can share how to fix the issue?

Now that my Fives arrived and successfully paired and grouped with my Sub & PlayBase (TV Room) I put my Ones in the garage repaired and sounding good. Now my Play 1’s are looking for a new room. Can I keep them paired and put them in the same room as my other 2 Play1’s (paired)? So I would have a total of 4 Play1’s (2 paired) in the room. And how would it sound? 

I have an older somos amp I want to use as surrounds. Can I use the sonos arc with the s1 app? 

Can I use sonos roam as smart home speaker like echo or Google nest?And does it support zigbee or z wave protocols to connect smart home gudgets or only wifi? 

- Which sonos smaller speaker can I pair with it to move around the house?? I don't want an additional Five 

While you can launch lossless music via the Sonos app (ie Amazon Music Unlimited), I’ve yet to see a Voice Assistant be able to do this yet (ie Alexa plays lower quality non-lossless music from Amazon Music Unlimited). I even thought Sonos Voice would solve this issue but it doesn’t. Has this been resolved yet in the last couple of months or so (on any combination of Voice Assistant and Music Service)?

Hi! I have arc and SL speakers for surround. now i bought sonos amp for use subwoofer via cabel. i connected they and it works if you gonna listen music form spotify with phone or laptop. but when im watching tv then remote will  controll only sonos arc and sl voices but dont controll subwoofer level via amp. have anybody same issue and ho to fix it? thank youKenno