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Really frustrating issue. Set up is Apple TV 4K to Sony Bravia TV, with eARC to Sonos arc. Every time I listen to something with Dolby Atmos, ~30s in there’s a loud pop and then no audio until I reboot everything. Anyone else with a similar setup and no issues want to share their settings? Based on how long this issue goes back it seems like something Sonos would really want to fix. I’ve had multiple couples/friends that were about to pull the trigger and buy a Sonos system after seeing how well it plays music throughout the house that ultimately decided to go with something else after sitting through a movie cycle of start movie with atmos, get 30s in, startling pop, then no audio, turn off and repeat x3, give up and watch something else. 

My system is lagging horribly but only when I play music

A connection to Amazon Music is lost.There is no problem with my Wifi and the app and speakers are up to date. All other services seem to work fine and also Amazon Music app plays and on the web, but not on my Sonos Move or Play1.

Hello, I have 2 Sonos 5 placed on each side of the TV to listen to music and I just bought a Sonos Ray.I configured my 2 Sonos Five in surround in the app which produces very good sound for movies withe the Ray.The question I ask myself is for the music. When I listen music, the sound comes out of the 3 (it's normal) and I was wondering if that didn't lower the sound quality because the Ray is less powerful than the 5?2nd question: is it possible to have the 3 grouped and create another room where there were only the 2 Sonos five grouped in stereo without the Sonos Ray?thank you

I was in chat with Sonos today trying to trouble shoot my loss of connection of S2 app.  I had 2 systems running, S1 app for older products and Sonos (S2) app for newer.  S1 is connected via hard wire.  S2 was not.  S2 stopped working.  Rep said Verizon Fios router blocks Sonos and that I would need to hardwire a sonos product to the router.  Does anyone else have Fios and have connection issues?  Would love to hear before I spend more hours with another company.  Thanks 

My One SL surrounds and Sub Mini no longer work after 14.18. I've had Arc and surrounds for almost a year without issue, and got the Sub Mini last week. Trueplay gives me a "lost speaker" error as well. The One SLs work individually and also in a stereo pair. Things I've tried…- Hard wiring Ethernet - Router reboots (Nest Wifi)- Assigned IPs for all Sonos products- Speaker reboots - Factory resets of everything, router included- Unpairing, repairing- Called Sonos support on 2 occasions One strange thing is that when playing music while surrounds are paired, the surrounds don't work but then suddenly work for half a second, then goes quiet again. Happens about once every 10 minutes. There's also a solo Beam in another room but I doubt that's causing any issues. I have no idea what to try any more. Open to any ideas or suggestions. Thank you!Most recent diagnostic: 1240428764 (Only SLs connected for now to troubleshoot) Moderator Note: Removed (but took note of) case number as it’s infor

Has Sonos removed or changed where they showed release notes on updates? I don’t see the section anymore.

Ever since I implemented Sonos voice control, Alexa no longer works. Sonos voice control is inadequate, in my opinion, so I would really like to reactivate Alexa.is Alexa permanently inoperable after you implement Sonos voice?Alexa will repeat my command, but no music will play.

I have a Sonos Arc and want to go surround.Will the Sonos Mini sub and speaker set work with my Arc? It’s a smallish room.

Sonos was working perfectly!  Then we went away for 3 weeks. When we came back:  I can ask Alexa questions etc etc , but when I ask for music example ‘Play BBC Radio 2’ it responds saying ‘Playing BBC Radio 2 from BBC sounds’ but nothing plays , Same request ‘Play Virgin Radio’ responds ‘Saying playing Virgin Radio from TuneIn Radio’ but nothing comes out of the speaker. -Also Amazon Music does not work, when asking ‘Play 90’s music’ response i get is ‘first enable the skill for the Sonos beam in the Alexa App and then discover devices’  this I think is the problem and what devices is it trying to discover ?   I also have the sonos beam in my TV room for the last year and it is also doing the same. When I manually play songs from the SONOS APP….it plays beautifully.  But we got it because it could play our favorite RADIO stations or songs upon request.  It no longer does that.  It keeps doing as described in the second paragraph below.  

On my MacBook Pro it is saying there is a Sonos update available. When I do it I get an error message.    An Unexpected error occurred. Please try again.

We moved and now i can’t get anything to link!!

How can I get my mp3 files in my Downloads folder to the Music Library on my Sonos system? Thanks for your help!

In-ceiling speakers (powered via sonos amp) not playing as surround sound but if I remove the surround sound speakers and have in-ceiling speaker as own group, it will play audio. I have disconnected (unplugged) all sonos products, unplugged router. Rebooted and turned on the products one by one and there was not a fix. I repeated several times, no change.my arc is via Wi-Fi, the amp is wired. I interchangeably moved amp from Wi-Fi to wired and that did not work either.is there any other alternatives?

Hello. In the last two weeks, sonos won’t play saved albums and says “unable to browse music”.Also, it won’t play any albums once you have searched for them (in the search area) but might play a selected song from the album Or it plays something entirely different. This has also happened to a friend and we don’t know what to do.  Thank you. 

Hi,I have an AMP in an AV rack a long distance from the room with ceiling speakers that the AMP serves.I’ve placed a Sonos SUB in the room itself and it’s connected to Wifi, and there are other Sonos units in nearby rooms (so the SonosNet signal strength in the room should be good), the room has good Wifi signal also).The audio to the sub cuts in and out and sometimes there’s no audio from the SUB at all.The AMP is wired to the network, so the system is in SonosNet mode.My assumption was that the SUB would connect via SonosNet, or via Wifi, to the AMP. but it seems that the AMP is attempting to directly connect (i.e. not over Wifi, and not over SonosNet) to the SUB, and being some physical distance in the AV Cupboard, it’s intermittently failing to maintain it’s own direct wireless connection to the SUB - is that how it works?I.e. you need to have the AMP and SUB physically near each other so they can connect via a direct non-Wifi, non-SonosNet wireless link? As an aside, when I connec

I was reading the support article that explains the wireless modes, and I noticed that a surround speaker or Sub should be in WM: 2. In my ‘About My System’ it shows my Sub in WM: 0. I have never seen it in WM: 2 regardless of what is playing (HDMI source vs streaming audio). The Arc also shows WM: 0. Neither Arc nor Sub are hardwired via ethernet, but I do have a Sonos One in the next room that is.Does this indicate that there is an issue or is this normal?  I do not currently have surrounds, so it is just the Arc + Sub.Thanks for your help!

I'm not the first reporting it, but not understanding from the other threads what i should do as a next step...Suddenly my sonos playbar gives a continous pitching noise. Doesn't change if i plug in out ethernet or optical.In any case, i expected this device to last a few decades. Anything i can try to fix it? Kr  

I am hoping I can run 2 sets of speakers for 2 separate rooms off of one Sonos amp.   any suggestions or do I need to buy another amp?  

Only started tonight but I'm getting a different album from the one I requested on Amazon Streaming. Tends to be a simliar genera but completely different artist. When I ask for album info I only get one track listed. It isn't the one playing! 

I have a Sonos S2 system with a few Ones and a Roam in it.  We’re going on holiday soon and would like to take the Roam with us and put it on the holiday home’s wifi network.I’ve read other posts saying I can go to the general network settings and add multiple wifi networks which sounds exactly what I want.However, I’m just a little confused.  If I take the Roam away from my own network, how do I connect to it so I can put the new wifi network in?  Sorry I’ve seen a few questions on it - a lot about using multiple Sonos systems which isn’t what I’m after - but I’m obviously missing one small detail.  I’m sure this must have been answered elsewhere.

Just bought a Sonos arc and sub refurbished from sonos.com connected to Samsung qled via hdmi arc and original cable. But after 30 min there was a loud pop/crack and then shut down. This happen again after a reboot.  there was also some crackling/static sound once. diagnostic id : 1295034610   

I have just recently moved to my SONOS system which is superb. I do have one issue as I have a Ray connected to 2 One SL speakers and Trueplay set up.  A couple of times now it goes onto mute. When I tap the Play on the Ray it comes back to life. Any idea why this happens and how do you deliberately set it to mute as I cannot see any instruction to do that?

I recently purchased a Sonos Roam SL speaker and connected it to my computer. But sometimes the volume balance goes high and sometimes low. Is it the speaker issue or the issue of my computer? I was totally puzzled about what to do. Could someone please suggest a solution that might assist in resolving this issue?

Hi I’m just checking if this is normal. I currently have a playbar two play ones and a sub in one room. I’ve recently purchased an arc two one Sl’s and sub which is in another room. I’m about my system it’s show the kit in which room it’s assigned to but not the two subs. Is this normal. I do feel like since I’ve added the new system that I’m not getting the impact I used to have when I just had the 5.1