Skip to main content
Answered

upgraded the app, groups not working properly.

  • November 20, 2022
  • 4 replies
  • 612 views

Since upgrade the app, I cannot get the groups ‘Upstairs’ and Downstairs to work together. The app won’t allow this. Yet I can select the speakers independently. 

Best answer by Nick2319

The answer to my problem is simple, out walking my dog Indy and the problem solved. For some reason   I cannot combine two groups, so just make a new group with that works around the problem and it works. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Make sure all of your speakers are up to date by going to Settings > System > System Updates > Check for Updates. Also try unplugging your speakers from power for a couple of minutes and rebooting your router and phone. You can also try re-installing the Sonos app.


  • Author
  • Avid Contributor III
  • November 21, 2022

Thanks for the reply.

Carry out the above, but the app just won’t allow me to have downstairs and upstairs at the same time. Yet I can pick the speakers individually without any issue, it’s the group function that’s the problem.


Airgetlam
  • November 21, 2022

Have you called Sonos Support directly to discuss it?


  • Author
  • Avid Contributor III
  • Answer
  • November 21, 2022

The answer to my problem is simple, out walking my dog Indy and the problem solved. For some reason   I cannot combine two groups, so just make a new group with that works around the problem and it works.