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Anyone experiencing a decrease in the bass of the system (in my case 2 Era 300 + Sub 4) after last update (updated yesterday October 16th). since this update, I am expericing a decrease in the overall bass of my system.

You’ll have to forgive me, I’m really not technical. I have a Beam 2 connected to my Samsung tv via optic cable for the Dolby Atmos. Both have Alexa capacity, I currently have Alexa turned on on the Beam but not the tv - I can turn tv on/off and control volume but I can’t open platforms/search etc and would like to. Can both be turned on? Am I better just staying as I am? I also have an Era with Hey Sonos activated but they just turn themselves on and off when they want, usually interrupting a conversation. I hope I’ve explained it correctly, I think I’m over my head. TIA

I have enabled lossless in my Spotify account on the desktop and my phone as well as installed the latest software update for Sonos from the S2 app. Does this mean lossless should be playing through the Play 3 left and right speakers I have in one room ( as well as the sub and playbar) and Play 1 left and right speakers in another ( as well as sub and playbar)? Spotify on the desktop connects to the speakers and does from my phone too via S2.  It may be my perception but the sound certainly seems to have improved and I am hearing the music in a way that appears so much clearly defined and crisp than before. If lossless is not supported with my set up then the improvement is a figment of my imagination. 

Since Tidal in itself is supported I would love to see Voice Control integration as well.I found it somewhat confusing saying everywhere that Tidal is supported but the Voice control is not. 

I have 3 Sonos speakers. I use them always. This morning my app showed ”No Content” under the name I gave each speaker. I rebooted a speaker but still no content. I checked my router and it shows the speakers all connected to the network. I was using Sirius programming and in the Sonos app it showed as working with the name of the song, etc. One of my speakers is a Roam 2 that was not powered on. I powered it on and it showed on the network but had the same message of no content and i couldn’t play anything on any of the speakers. So, I’m not sure what the issue as and i think i did the things I should. Any suggestions?

I just ordered a Sonos Five with a 30% discount through the upgrade program. The discount was applied at checkout, but my order confirmation doesn’t reflect it, and Sonos has placed a reservation for the full amount on my account.Is it normal that the authorization shows the full amount, and will the correct (discounted) amount be charged once the payment is finalized?

Hello,I have an HHP Omnibook laptop using windows 11 with the sonos (s2 controller) app installed.  I have tried everything in the articles that I have been reading from sharing the folder, turning off my firewall (windows firewall is the only one I have), using the ip address in the folder name, etc.The music library that I am attempting to add is on the hard drive of this laptop.  I get the following error:  “sonos was unable to add the music folder reason:  unable to add the shared folder //scottnewlap/singles to your music library (1001).If anyone knows of a fix, I would greatly appreciate it.  Have a great day.Regards,Scott

Your Sonos app doesn't work and Spotify app never plays . It it does play it will pause or skips songs right after this is not acceptable.  Why did everything get worse this week and he's my app is updated and speakers for the last update 

I live in a 2nd floor wood frame apartment.  I’ve a Beam 2 and 2x Sono ONE Gen2.  I like to replace the two ONE’s with a SUB.  Can anybody recommend one?  Doesn’t have to be brand new.

My Sonos one microphone light won’t come on and mic won’t work 

Hey folks, For ~15 years I’ve been running a set of external speakers with internal powered subwoofers (Definitive ProTower 400s) through an NAD 320BEE receiver to a Sonos Connect (gen1) to a Sonos S1 system.  I stuck with S1 mostly because the Connect didn’t support S2 and also because I primarily listen to local library, but not interested in reopening the S1/S2 wars here... There are also a bunch of other Sonos speakers in other rooms but that doesn’t seem relevant to this problem. The NAD recently died on me and I’m considering my options.  I could buy a new receiver but it seems like overkill as I only use it to connect the speakers to the Connect.  I could buy a Sonos Amp, which seems the most straight ahead option but then I’m throwing out a perfectly good Connect. I could buy some some new Sonos speakers, but again, then I’m throwing out some very good speakers as well as the Connect.  Are there are other options I should consider, perhaps some good quality mini-amp I should kn

I have the Sonos Ace and I’m enjoying it at home, but I’d like to take it to work. Work does not let me use bluetooth, and the usb c to 3.5 audio cable that came in the box is too short for my needs. I have a 3.5 female port to usb-c cable. (Specifically this one.) And I have an audio jack to audio jack cable. (Specifically this one.) But I cannot get them to play audio through the Sonos ace in this configuration. The Sonos Ace is fully updated. Do I need to buy yet more cables?

can you have sonos in ceiling speaker in a poolroom ?

As a technician can I set up a Sonos amp using my Sonos app and profile or do I have to use the customers profile and app?hiw can I use my app to set up a customers system when the customer is not present?

Morning,Over the weekend my W11 Desktop Sonos App (v. 11.15.4) has the ‘Update Now’ option listing.However, the update never works - it appears to download the new version, and then immediately get ‘Update Failed’ message and to contact Sonos Customer Care.Submitted diagnostics ref : *********Any suggestions would be much appreciated,Thanks.Mark Moderator Edit - Removed and recorded diagnostic number.

Lately, my Sonos has been randomly playing music. On way day it literally was playing music over a documentary I was watching which confounded me to the max. One day I come home from work to my house which had been empty all day and the music is on full blast.  I tell Alexa the stop the music and it does only to resume a few hours later.  I read this was a problem 7 years ago but no solution was ever provided. Anything new do October 2025? I don’t have any music apps connected so what’s next?

装着検出が効かない Moderator Edit - Translation by Google:Wearing detection does not work

Hej jag bytte router på nätverk vilket gav mig ny WiFi adress. Då upptäckte jag att Sonos1 fortfarande fungerade med min gamla Controller 200 via den hittar jag mina enheter men jag kan inte se mitt system via appen Sonos 1 i telefon som då har det nya WiFi namnet. Jag kan inte lägga in in ny musik på mina 2 NAS som sköter mitt musikbibliotek.Jag tror systemet går på den WiFi som Sonos själva hade när systemet startades upp. Mitt system är från 2008 så jag har varit med länge. Nu vill jag få över systemet till mitt nya WiFi för att kunna hanter ny musik, lyssna på radio och andra musikkanaler som inte går att få in på det WiFi nät Sonos ligger på nu.Öppnar jag min Sonos1 app på telefonen så hittar den inte mitt system. Hur gör jag för att få över systemet till mitt nyaa WiFi som går via en Telia Router och ett TP Link Mesh system?mvhTommy Palm 

Hi - having some problems with using a record player with my system.  Currently have:record player with built in phono Move 2 RaySo I connect the record player to the Move 2 via aux. this works fine, and sound comes out of the Move only once record starts. Then I need to manually connect the Ray to the Move to hav it play out of both speakers.  But a few things that make player my vinyls less than convenient:  every time a record stops, my Ray disconnects  sometimes the Ray won’t pair with the Move Sometimes there is a lag with the RayAm I possibly doing something wrong? Is there a way to ensure the Ray always connects to the Move when it stays playing the record? Thanks! 

I had the old system for a loooong time. Just set up new system few weeks ago. Had some guests over and using my phone i went to increase the volume of my 300 (kitchen) speaker in the GROUP of 5 speakers... the setting was on 15. I used the slider to increase it to 30 but within seconds it would go back to the original setting of 15. All other speakers dont seem to do this (i have 2 100s and a MOVE 2 and a TV sonos sound bar. 

Hi, I bought a home with 3 Sonos Connect:Apps powering 3 zones with built-in speakers. All fine there. There’s also a Sonos Connect and wires for 4 built-in ceiling speakers labeled right/left Middle and right/left Rear that are meant for the tv.I’d like to have 5.1 sound from the tv (Center, right/left Middle, right/left Rear, Bass) and I’d like the ceiling speakers to link to my Sonos home system to play music as the other zones do.I’m not sure what’s needed.A Sonos App would power the speakers, but not as both Middle and Rear (two zones need two Apps, right?), and I’d still need to do something about a Center speaker or bar. Expensive to have 2 or 3 Apps just to get 5.1 sound from the tv.Or perhaps a receiver to run all the speakers, but then not sure how to connect to Sonos and have the tv ceiling speakers join the other Sonos zones to play music simultaneously. 

Every other time there’s an update to the app, my Roam won’t create a stereo pair. I’ve had them for a a long time and used them a lot as a stereo pair. For whatever reason when I have to update the app, they won’t work until there’s another update to the app. Then, they work again until there’s another update to the app. It’s really frustrating because I use them all the time. Multiple times I’ve tried factory resets on both speakers, deleted the app from my phone and created a new system. My 2 Roam just won’t create a stereo pair right now. Hopefully it will get fixed again with the next app update.

I cannot listen to music with Sonos App as the source (e.g. Sonos Radio). Whenever I use Sonos Ace I only get to hear TV Audio. Why is that? It is connected to Bluetooth..

I’ve had this problem for a couple months now and been in contact with Sony about it.Every time I turn on my TV I get a message in the bottom of the screen saying “TV speakers active due to a audio system communication error”. It started appearing after updating both my TV and Sonos Arc so it’s hard to say which is causing the issue.Sound is still coming from the Arc but sometimes I have to manually change audio source from “TV speakers” to “Audio system” but it’s rare.Do anyone else have this problem?

Hello  Looking to fit Sonos home theatre surround sound in my new extension. Only choice I’ve got is to use ceiling speakers with the sub and arc. It’s 5x7m with a vaulted ceiling. Would you go for four 6inch or two 8inch speakers guys?