Contributor I

Answered

No surround sound

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I have a Playbar, Sub, and two Play 1 speakers. Recently, although appearing connected in the app, the Sub and Play speakers have not worked - I only get sound through the Playbar. I’ve deleted all the speakers from the network, factory reset and then added again, but with no luck. The app says they’re connected, but I get no audio.

Any suggestions as to what to try next?

Thanks.

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TriticaleAnswer

Prodigy II

Then call Sonos Support and submit a diagnostic to them. They can check all the settings and error logs to help you.

ClaraWard234

Lyricist III

Hi — if your Sub and Play 1 speakers appear connected but produce no sound, try power cycling all devices, then rebooting your router. Make sure the Sub and Play 1 speakers are grouped correctly with the Playbar in the Sonos app. Also, check for firmware updates for all speakers and the app. If it still doesn’t work, try re-adding them to a different room to see if the audio routes properly.

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Pools-3015

Prodigy I

Is the Playbar wired or wirelessly connected to your network? I have always wired my soundbars and had the Sub and surrounds connect wirelessly to it.

If all are wired, try removing the Ethernet from the Sub and surrounds to see if that helps

If that also fails, give support a call and submit a diagnostics.

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Triticale

Prodigy II

Apart from the advice above, I suppose you’re testing with 5.1 source and try setting the rear speaker and Sub volume louder, right? Just to discard simple things…

Also, if the bar is wired, be sure you didn’t switched off the WiFi setting in the app, it may cause a malfunction of the other devices connected.

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T

traAuthor

Contributor I

Apart from the advice above, I suppose you’re testing with 5.1 source and try setting the rear speaker and Sub volume louder, right? Just to discard simple things…

Also, if the bar is wired, be sure you didn’t switched off the WiFi setting in the app, it may cause a malfunction of the other devices connected.

Thanks Triticale - yes, 5.1 source. None of it is wired - all wireless. I have tried raising the volume on the rear speakers and sub but there’s nothing. Ear to the speaker… not a sound, and the sub is motionless.

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T

traAuthor

Contributor I

Is the Playbar wired or wirelessly connected to your network? I have always wired my soundbars and had the Sub and surrounds connect wirelessly to it.

If all are wired, try removing the Ethernet from the Sub and surrounds to see if that helps

If that also fails, give support a call and submit a diagnostics.

Thanks Pools. They’re all wireless. Sadly because of house configuration, not feasible to be wired.

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T

traAuthor

Contributor I

Hi — if your Sub and Play 1 speakers appear connected but produce no sound, try power cycling all devices, then rebooting your router. Make sure the Sub and Play 1 speakers are grouped correctly with the Playbar in the Sonos app. Also, check for firmware updates for all speakers and the app. If it still doesn’t work, try re-adding them to a different room to see if the audio routes properly.

Thanks ClaraWard. Yes, cycled power and rebooted router and they’re grouped correctly. I did a factory reset of all speakers too. Adding to a different room is a good idea. Will give it a go.

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TriticaleAnswer

Prodigy II

Then call Sonos Support and submit a diagnostic to them. They can check all the settings and error logs to help you.

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106rallye

Did the Sonos app confirm you are using a 5.1 source?

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