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I would like Sonos Ace headphones to work the same way as other devices. So that it is possible to listen to sound simultaneously in headphones and a soundbar or assign them to groups. Now the soundbar sound is turned off and other people in the room can't hear anything.My situation: We are watching TV sports. The children are shouting. I put on headphones so I can hear better, but the others in the room, who don't mind the children shouting, can't hear the TV.  That would make me very happy.

HiI have been trying to add Amazon music to my sonos, but Amazons message is that it has sent an OTP code to my email and I don’t receive it, the email that they sent it is a good one, I have tried and tried again and again, their is no choice availlable to send it by text, Can someone help me.Thanks 

Brand new speaker, Alexa seems to work for everything except controlling the smart home. It just says it can’t find a device or group with that name. System is updated, and I’ve tried disconnecting and reconnecting Alexa from the speaker.Thanks!

Arc keeps beeping on and off and loses sound on various channels but not all

I have a Sonos set up that was installed in 2013.  In the last 1-2 months, my system will cut out for 5-10 seconds.  This will move from room to row with no specific pattern.  Sometimes it will happen 3x in a row about 10 minutes apparent.  Other times it will only happens once or twice with an hour between.  When it cuts out in one room, you will still hear the Sonos playing in another room.I currently have 3x 1st Gen Connect that connect via a Bridge to the Wi-Fi.  These 3x Connects support three different rooms.  The speakers are not Sonos and are powered by a separate amplifier.  So each Connect attach to a different channel on the amp which power the speakers in the respective room.  We also have a 4th room that uses a Connect Amp that powers a set of floor speakers.  All Connect components are connected via a Sonos Bridge and controlled through the Sonos App (not the S1).I normally steam SiriusXM and Amazon Music.  Sometimes we will listen to a CD To trouble shoot, I have install

Hi I would imagine this has been asked, but, due to so many answers relating to the old app, it seemed quicker for me to post.have a sonos beam , sub mini and two era 100 connected to my tv.Can I set up a separate group using the same speakers to play just the era1 100 as a stereo pair , when I play music and then go back to group all of them for the tv?Thanks for your time

So there is the message “couldn't play content. Try again” in 3 different rooms, while one works fine.I have tried rebooting the modem router and the Sonos speakers. Not the mesh. What is weird is that they all work when I choose “everywhere” from the first working room. Just not separately.

I dropped my Era 100 by accident twice. It feels like something is broken inside the speaker. It also sounds too bad. Does anybody know some technician in Mexico City, to fix my Era100?I just discovered that it sounds better upside down.Thanks 

I have been using SONOS for years and playing mp3 and m4a files with no problem.  All of a sudden m4a won’t load.  I saw a response to this issue from 3 years ago that says convert the files.  With what, a magic wand?  I am not a tech guy, I just expect things that work to keep working.  I can play the files from the computer but I don’t care to have to run to the office every time I want to put something on.  What is the issue and how can it be rectified?

I have a Sonos Beam 2. I seem to have connection issue with a TV when it has a non-apple streaming device. Sonos switched between ‘internal speaker’ and ‘HDMI input’ - and thereby no sound coming out. I haven’t used the optical cable yet. Any advice would be much appreciate

I have a set of play3 with the ARC+sub I want to replace the play3 for era300 will they be easy to setup in app ty

Hello,I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  "Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  "Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."Despite this, playback still does not start.- Amazon Music used to work fine with Sonos previously.- I am using Amazon Prime Music, not Amazon Music Unlimited.- The account connection says it is completed.I have already searched this forum for solutions, reinstalled the Sonos, Alexa, and Amazon Music apps, and performed a factory reset on the Roam

How do I check my Roam 2 battery level when not connected to a network and only using Bluetooth? Thanks in advance 

Hi, I have a 15% upgrade credit activated and I am trying to buy an ERA 100, but I dont see the credit on the checkout. Any tips?

Any help available. I have a playbar that has an optical cable for its input. My new TV (Toshiba) uses a RF remote so I can’t set the volume up as it only recognises IR. Any advice?Thanks

I am buying a Samsung OLED 65” tv, how will the sound fair once connected to my Sonos beam please 

I purchased a Sonos system years ago, and with the S1 app rarely had any issues connecting. I recently purchased new speakers because I was constantly being reminded that the old speakers would no longer be supported. With the new speakers I needed to use the new Sonos app. Now I can almost never get a quick connection to my speakers, and often can’t connect them at all. My phone is connected to our home WiFi, I set and reset the speakers to connect to the home WiFi - and nothing. I am more than frustrated. I feel that I’ve been suckered into buying expensive new components and Sonos is letting me down. I can connect through Bluetooth - but I could have just bought less expensive Bluetooth speakers. 

Hi my Sonos keeps dropping out from WiFi. Every other device in the house is connected to WiFi but my Sonos app isn’t finding my speakers 

About the Costco arc with the Era 100’s and the Sub. Worked amazing loved it realized I had no surround sound or sub.  Follow the instructions of re-resetting it with unplugging for five minutes.  It works for a bit and now the Sonos app can only find the arc.  I spent an hour with Sonos chat got disconnected twice.  Absolutely no help. Anyone have some thoughts?

Hi  I just bought the JMGO N1S 4k and it only has 1 earc HDMIAny idea on how I connect this to Apple TV and PlaybarWould a HDMI extractor work which is split to hdmi for apple tv and an optical cable to playbar?Thanks!

Hi have two One SL speakers with an Arc all connected up. Of late when using Spotify through Sonos I noticed both speakers dropping out at exactly 15 minutes then coming back on 5 minutes later then dropping out again no sound then restoring. Up to now I have had no issues with the sound systems or set up any ideas. 

If I add a 2nd ERA 100 and pair it in stereo, does the volume slider button on top of the 1st speaker adjust the volume accordingly on the other speaker?  I frequently adjust volume up or down while listening to music, and I don’t want to use the app every time.  I really hope I wouldn’t have to individually adjust volume on both speakers constantly, or that would be a deal breaker.  I’m ready to pull the trigger on the 2nd speaker but need to clarify this 1st.  Thanks.

So many frustrating things since the Sonos app debacle.  While some aspects of the S2 app have slowly gotten better, on my iMac using the Sonos Desktop Controller I can call up and play Sonos playlists (all of which were created on my iMac), however they will not play using the S2 controller on my IOS or Android devices even though the playlist icon shows on the S2 controller.  It spins for a while and that’s it.  Note if I search the music library for songs within the playlists I can play the individual songs.  Do others have this same experience and what, if any, remedies exist for this problem.  Please note that I do not use any Sonos speakers.  My system is composed only of Ports, Sonos Connects, Amps and Connect Amps.  Thank you.

I would like lower volume on like ”1-2”. (I can only choose 1 in  app an not on speaker…)when having the speaker next to you and want some music for sleep it usually too loud. 

Price dropped 20% two weeks after I purchased. Will Sonos honor the discount?