Answered

One of my era 300 is set up, it  works fine, the sound is ok, but the indicator light flashes very quickly (green and orange) randomly, also when this happens, it happens with a sound like a click when the color changes.

Hi all, I bought an Arc Ultra about a month ago and hooked it up to my Hisense TV. I have it plugged into the eARC port, CEC and all that is turned on. The only other thing plugged into the TV is an Apple TV 4K which is how we watch everything on the TV. About once per day the TV shuts off. The audio comes through the soundbar but you can’t actually use the TV again until you unplug it and plug it back in. Anyone have any suggestions for me? Thanks. 

Hello, I have a problem with my Sonos Arc. After resetting it, I can't add it to the app. I've tried everything and nothing works. Could you please advise me on how to do this? 

This problem is new to me. When I either scan my NAS library for more music, or remove the library and reattach it, I get two or three albums which index incorrectly. Specifically:The album appears 3 times in the album list Each instance contains the SAME single track (not different tracks, as would be the case if there was an AlbumArtist tagging issue) The other tracks in the album aren't shown anywhere The album can be seen in full and played from the folder navigation No changes have been made to the folder structure or tagging on the original filesI've attached screenshots. The key point seems to be each instance contains the same single track, not different tracks as happens if the tagging on a compilation album is incorrect. This usually corrects itself if I go into the underlying file structure and move the MP3 files into a newly created folder (a tip I saw elsewhere in this forum). But when I rescan to get that change included in the music library, another album or two will go

I have a speaker group in 3 rooms. I use AirPlay to send audio to the AirPlay-compatible speaker in one room (bedroom), and then have the other two rooms (living room and office) in the same group.  For some reason this group does not stay in place. Every time I play music, I see that Sonos has undone the group and I have to configure it again.   Is there a trick to getting the group to stay configured as such? And keep it permanently?

I used my upgrade credit a while back for my play 5. Still have the device, am I able to give to someone else to use or can it only be put in the bin?  

As the title says. When using a wired (usb c - c  the one that came with the product) the rocker button on the headphones will only turn the volume down. I can turn the volume up and down with the phones (Pixel 10 pro) physical buttons and also when using Bluetooth. But can't raise volume when wired.  Anyone else? 

I have one speaker on one system. the other 2 are on another. I have one more speaker to connect and want all on one system I also had to change my wifi extender to one band instead of dual band. should I create a new wifi network for just the Sonos system?my goal is to make this all work seamlessly and have full use of the dual band extenders this is the message I get when I try to connect to the other 2 speakers  Moderator edit: Removed pictures with identifying information (serial numbers)

I am totally fed up. I have thousands of dollars invested in this product and now on Thanksgiving day the entire system has disappeared. I opened the app and I get an error message saying it can’t find any products on the network so does this mean I have to set the entire thing up again? Honestly, I hate this product. It has been nothing but inconsistent and unstable sometimes it works perfectly sometimes it doesn’t . really Sonos get your act together. This is no way to treat loyal customers. Your products are buggy and don’t consistently work. I’m looking to bail out of your system as soon as I possibly can thank you for ruining my Thanksgiving

HiI have a play bar a sub a bridge a play3 and 5 play1 in various rooms.My problem is that often usually when we have a party , the system plays up like 1 speaker will drop off then 2 then the whole system will drop off then it comes back on its own then when we think it’s safe to start dancing again it will drop. The whole system is over 10 years old so I can only use S1 and the bridge firmware will not update. Any advice would be greatly appreciated.

I paid £19.99 for the Sonos 2 speaker controller during my Sonos 2 setup.  It came from Apples AppStore. Was that a con?

OK, first I know I’m an idiot for my request, so please don’t abuse me! Also had a search through the forum, but nothing matching my exact case came up.  A couple of years ago I bought a pair of Sonos One SLs for our kitchen. I didn’t get the usual One (with voice commands) as I didn’t like the idea of a voice assistant listening in all the time and streaming ads/content based on overheard discussions. Mad maybe. I don’t know.  Move forward a couple of years and I really miss not being able to shout at Alexa to play some music. I bugger about on my phone trying to get music to play when we have guests. As I said, an idiot.  I would like to integrate (seamlessly!) Alexa into my system. Some ideas: buy a new Era 100 and pair it with an existing One SL. Use the other SL elsewhere in the house.    Add a third speaker to the setup (Era 100?) and have 3 speakers. How would this work with the stereo pair I have set up?Use some sort of Amazon device (echo dot?) to add the functionality. How se

Noticed that when using tv audio swap the Dolby Atmos music is compressed greatly. Will there be an update to maybe like; uncompress it I guess

I have the followingPro-Ject Phono Box S3 B (Black) Pro-Ject Maia S3 (Black)I would like to link up with my Sonos Ace headphones.however when I tried using the 6.5 to 3.5 adapter they did not workplease advice on a compatible adapter or a 6.5 to usb-c cable 

If I turn off the noise control modes, it's like all the bass gets cut out of any music I'm listening to, and it sounds much, much worse.Is this standard behaviour? I'm wondering why I'm forced to use a Noise Control mode to get decent sounding music, even in a quiet environment.

Hey guys,I have 4 Sonos amps for 4 zones of our house.One particular zone - Kids gaming room - has a TV, 2 ceiling speakers. TV is connected via HDMI extender then Cat 6 cable, then comes to Sonos amp (connected with ceiling speakers) in our media device storage.  This set up is working very well. However, I have bought a Sonos Arc which I was hoping to add onto the current set up. I have tried connecting Sonos Arc via Sonos HDMI-optical adaptor to TV, to add Sonos Arc to this set up. However, I can only get sound from Sonos Arc rather than the entire set up. How could I add Sonos arc onto my current set up please?Thanks in advance for your help. 

I have just brough some Kef Meta Q11 speakers to add to my lounge where only music and audio is played.  There is not TV in the room.  I already have the Martin Logan sub and wanted to get opinions on this set up and what I can do to maximize the sound quality.  Many thanks.

I recently added a Move 2 to my system. I also started using Apple Music. I have no problem starting to play music on the Move 2 using Apple Music: I start playing a song, then click the airplay button on the bottom. I see all of my Sonos speakers. I click the Move 2 button, and it starts playing. The problem is, after some random amount of time, it will stop playing on the speaker, and it seems to have disconnected. I have to go back and hit the airplay button again, and click Move 2 again to resume playing. This happens without fail after 10-20 minutes or so. I don’t seem to have this problem on my other Sonos speakers. I don’t THINK this happens when using Spotify, but I haven’t fully vetted that. I do not suspect a Wifi issue - my home has a professionally installed wifi system with full coverage throughout the home, extremely fast (1G service, generally get 600MBPS down in every room). Any suggestions? This is really frustrating. 

Want to make use of two of my old Sonos Play:1 to connect to a Fire Stick. What are my options? I cant really use HDMI as the Firestick is in my projector which is ceiling mounted. Could perhaps use a line in and run a long 3.5mm or use a bluetooth adapter. But going to need something to interface with the Play:1’s as they have no line in.

can arc ultra be mounted to TV using same mount as arc first generation

HiIn my living room, I would like to connect my Arc Ultra to my Sub.But this sub is already used by a pair of Five.I have read here and there that it is not possible to share 1 sub with two different configs.But how is it possible? As long as both configs are not playing different sources at the same time, why is it not possible?I guess I am not the only one facing with this issue.And, sorry, but I do not intend to install a second sub in the same room…Thanks for your replies/support/ideas

After merging homes with my fiance and getting the system set up I am unable to add (2) S Play1’s she previously had.  I use the S1 controller app and currently have the following set up: Main Play 5Play 3Play 1 Would like to add the (2) Play1’s.  I keep getting a message they are not compatible with the S1 controller.  Is there a workaround? Cheers

When I pause for about 10 seconds and hit play again, It says it cannot play this content and either restarts the song or skips to the next song in the queue. Also the scrubbing bar gets out of sync with the music. It will be near the end of a song and the bar will still be in the middle. I am on the latest app version and all of my speakers are on the latest firmware version.

Hoi there,Have been using Arc Ultra + Sub 4 + 2x Era 300 aka Ultimate Immersive Set with Arc Ultra for over a year now and been quite happy with the system overall. Sure there has been SW glitches here and there, but no deal breakers, and the sound is great. But the issue I got , is that the Sonos Android app installed with my Samsung S8+ tablet forgets all the Arc Ultra’s settings (speaker lvls, Speed Enchantment, TruePlay) multiple times a week. Not a deal breaker, but it grows tedious after a while for sure. I was thinking that this might be due to  the schedule I’ve set the system to cut off power with a separate timer for night time, but got the same timer thing with my living room Sonos Beam+Sub Mini for years, and it has never lost its settings to date. Wondering if anybody else has experienced the same, and if there’s a fix for it? I am dead sure there was a question like this in the forumsalready , but could not find it just now. Thanks! 

I have a large open plan house so I use the Zones feature to create 2 virtual speakers “Upstairs” and “Downstairs”. Each zone consists of a combination of Ones, One SLs and a Five. Ironically the Five in the kitchen needs a volume boost compared to the One that is also in it - currently the sound is biased towards the One. The Zones feature has a volume trim feature to compensate for this situation. The trim adjusts the volume from -15dB to +3dB on a per speaker basis. The Five does seem to respond but a 3dB boost is not quite enough. I need to dip the One by a few dB but the trim control has no discernible effect on any of my Ones. Anyone else noticed this before I submit a bug report?