Answered

Why does Sonos have a maximum of 32 Sonos devises in one home? Is there a not so cumbersome work around? 

I am looking at purchasing a 83-85” tv. I currently have a samsung QN85Q70TAFXZA 4k Smart (2023). I have had a lot of problems with it switching tv speakers randomly. I have eventually got it to work semi consistently. From what I can gather LG and sony tv’s tend to have the least issues when working with the sonos arc. I am wondering if there are any particular LG models or series that considered “problem free” when it comes to working with sonos arc?  

I have spent an hour and a half trying to reconnect my Play 5 gen 2 to my system. I use the s1 app and I used to be able to group my Play 5 gen 1 and gen 2 together. I can only connect the Play 5 gen as ‘living room’. My Play 5 gen 2 shows as ‘bedroom two’ only for the upgrade offer.  I spent an eternity trying to login I changed my pw 5 times none were accepted. I got cut off from the help line 4 times but someone did finally manage to make my pw work finally before I got cut off. I did every reset that I could sometimes more than once . They kept asking for my phone number but didn’t use it so what was the point? I gave up in the end it’s still not working, it used to so I can only think it is the new s 1 app that upgraded whilst I was being forced to repeatedly login! I don’t like complaining and I love the sound of the speakers when they are working so it is very depressing that a simple thing that worked before will no longer work. 

Hi, is it possible to use my setup (2x Era 100, 2x Era 300 and 1x sub mini) for surround? I would use the era 300 as rear speakers and the era 100 in the front. Does that work out?

I have a Music Library  on a USB drive formatted as NTFS and named ‘MusicLib’, attached in the back of a TP-Link Archer BE550 router. Windows media player can access this shared drive from my Windows desktop without a problem.However, my Sonos system (Beam + One SL) is refusing to see this drive giving an error message “//192.168.0.1/MusicLib is no longer available”.Sonos can access a shared music folder on my QNAP NAS without a problem.Sonos can see and access music files on my desktop without a problem.I don’t particularly want to keep the NAS drive or desktop powered up continuously so that  I can listen to my music, where as the router is permanently ON so having an accessible USB drive attached would be very convenient.Any suggestions for a solution?I should really praise SONOS technical support for spending 90 minutes troubleshooting but could not solve the issue.ThanksElgreco

From yesterday I am unable to play radio or music through my Sonos system . TV audio is fine . I have all the rebooting etc (twice) but it still comes up with service account not available???? I’ve checked all my details 

Hello Everyone,New to the forum and I have some issues that some tech guys like me might be able to help with.I'm the Network Administrator for a small junior college. Our athletics program recently purchased to two Era 300 speakers. I am struggling to keep them connected to our WLAN/SSID and using the app to be able to communicate with them.I want to ensure that its not the networking side that the issue.My question: anyone else on here who uses a Cisco 9800 WLC that would be willing to share there configuration of their WLAN/Policy/RF tags?I've looked over the documentation on Sonos support website and it does not seem like they need anything special compared to other IOT devices. Thank for any help in advance!

How does my wife get her youtube music and podcasts on our sonos system that I’ve setup in my name an my youtube music account? 

These Sonos speakers are basically useless for the past 2 years. We have 3 Play 1, one Play 5, and one Move. They’re never all connected anymore. Every time you try to play music, either zero of them are connected or maybe one or 2 are connected. And it’s always different ones so there’s no consistency. I want to sell them all but they’re worthless so who would buy them?? Are other people still having this same issue? Is there anything you’ve tried that works to keep them consistently connected? I feel like the better business bureau should shut Sonos down for this blatant lack of product functionality and pay us all money back. This is so beyond frustrating. 

Hi everyone,I'm trying to set up two Symfonisk speakers as surrounds for my Sonos Beam (Gen 2), but the app won’t let me complete the setup.Both speakers are visible in the Sonos app and work fine individually. When I try to add them as surrounds, it's working but after i have in the app for Symfonisk surrounds Not connected statusAny idea what could cause that?Thanks for the help!

How many external devices (i.e. LP player and CD Player) can I connect to a Sonos Amp or Port? Can I connect both to one device and if so whioch one do I need?

I recently replaced my Amazon Echo with an Era 100, and have been very disappointed with its detection of the Alexa wake word.On the Echo, I could be anywhere in the room, and say “Alexa, do X” at any volume level, even a whisper, and it would hear me. However, with the Era 100, we are regularly having to repeat ourselves, as it fails to detect us saying “Alexa”. I find we have to be standing directly in front of the Era, say “Alexa” firmly, pause briefly and then state my command, for it to work. But even knowing that, it still takes us multiple attempts to stop a timer going off as it never seems to hear “Alexa, stop” the first time we say it.Do others have the same experience? Or could our Era be faulty?

Hi all.  Gen1 play5, play 1 and a bridge.2 weeks ago Sonos S1 cannot connect to system.  Full reset to everything.Still would not find Bridge (always had ethernet cable to bridge).Will find play 5 when I connect play5 to ethernet cable.  Also then sees play 1 but not bridge.Happy to play music at this point.App then falls over when we move to wifi connection.Any ideas? Have Sonos decided 10years is enough and they want more£?

Will it work with mini sub ?

Hello guys, I am very sorry for this topic i am a first time sonos user and it is been asked many many times but i hope there is a solution that is so easy that i can understand. Other users on our wifi network can open the sonos app and look for devices and can control everything.I dont like that and i dont want that because it is a student house and i think,no i know they are gonne play with it on moments i dont like. I have read that I can do it with a seperate router, so i have to connect the amp to that router.        Do I have to put the live internet cable in the wan or lan port of that router and wont i get problems with the other internet system and routers because of ip or subnet settings?                                       I Dont have acces to the provider router thats the main wifi and cabled internet.And does have the amp acces to the network to play spotify.(because when it is in that network it is detectable or is that theory false. Or are there other easy solutions.

playlist Tidal kan niet worden gecombineerd met Sonos. Wat te doen? Moderator edit:Google Translate-The Tidal playlist isn't compatible with Sonos. What can I do?

I have the playbar, play on and play 3 speakers. When we originally bought the speakers I was able to download an app on my phone and was able to get the speakers working. I was able to control them from my phone. We eventually removed the app from my phone, but when I reinstalled it, I could no longer get the speakers to sinc. I believe that these speakers now require some sort of upgrade?? Our playbar is the only speaker connected now to the TV, I don’t want to lose that connection. What do I do to get everything working again.I dont really want to buy new speakers as I cannot afford them now

I have an Arc Ultra sound bar and I'm thinking about In-wall speakers for the rear. I have power available, so can I go without the amp and just connect them to my Arc Ultra through WiFi? 

As of Saturday 11-1-25 no BBC Radio station works on SonosNot in Sonos Radio Not in Tunein on SonosA commenter to a post of mine on Reddit referenced an article that has NO DATE on the BBC Souns  website Changes to BBC Radio on TuneInHowever Sonos Radio and TuneIn on Sonos is not mentioned Only Alexa + Sonos In the article about limiting BBC Sounds to UK Residents there is this statementIn addition, listening to BBC audio programming on non-BBC platforms will not be affected by this change.=============WOULD REALLY APPRECIATE a SONOS EMPLOYEE TO RESEARCH THIS AND REPLY AS TO WHAT IS GOING ON. =============I just cannot believe this… 

Which eligible upgrade items receive a 30% off upgrade credit? I checked all my items, and they receive a 15%, upgrade credit, despite some being from 2015. You would think that any item that can no longer receive updates would be a candidate. I realize that the blast email sent out said “up to a 30% upgrade credit”. Just wondering how old, or which items specifically, meet the criteria for the 30% upgrade credit. Thank you.

HelloIs there any way of streaming music directly from my phone to Sonos Amp?I've looked at:a usb c to RCA cable with DAC from my phone to the Ampa usb c to DAC and then from DAC to AmpAnd a Bluetooth receiver to RCA plugged into the Amp Not sure which one will give me the best results and whether they'd work.Any thoughts and help appreciated.Thanks 

Our speaker (Sonos S18) stopped working So we did a factory reset and it still didn’t do anything.  I reconnected it to the Sonos app and it shows in the app.The speaker has  been unplugged for almost 2 weeks when we plugged it in, the white light is on, but we do not get any sound or any response from it.  

I am trying to do an outdoor set up for a projector. The equipment id like to use is:projectorscreenroku stickMove2 x 2Roam2 x 2 i cannot get the projector or Roku to connect to Sonos system. I purchased the amp, thinking that would solve the problem, alone with an hdmi audio extractor, but the audio still played through the projector.  Any tips??  

I’m having a super frustrating issue with my Era 300s stereo paired to a Sub Mini. Every time I AirPlay from my phone, I get the spinning wheel followed by an “Unable to connect to [room]” error. If I tap the speaker again, it connects instantly and after that, it reconnects fine until the next day when the problem repeats. Here’s what I’ve tried with no lasting fix:Rebooting my phone, router, and modem Hard resetting the speakers and the app Swapping routers (ISP issued router > Linksys Velop > Eero Pro 6E) Setting DHCP reservations Calling Sonos support (they just suggested another reset) The weird part is no other AirPlay 2 devices on my network have this problem (HomePods, Apple TVs, LG TV, JBL soundbar) and it’s not isolated to my phone either because I can reproduce this issue on all iOS and macOS devices in the house. It’s not the end of the world, but waiting 20–30 seconds every day to stream music adds up to a very frustrating experience. And it’s just so annoying that e