Skip to main content
Answered

sonos app says im signed in yet asks to sign in when reconnecting devices

  • December 15, 2025
  • 1 reply
  • 9 views

So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is worse then bad. Sick and tired of it. I’m selling everything. 

Best answer by Airgetlam

Sorry to hear you’re giving up. It probably would have helped this community help you if you’d posted screencaps of what you’re seeing, but it may have helped even more if you’d called Sonos Support to discuss it. Either of these two groups might have been able to help you resolve what sounds like a network issue.

In any case, good luck. 

1 reply

Airgetlam
  • Answer
  • December 15, 2025

Sorry to hear you’re giving up. It probably would have helped this community help you if you’d posted screencaps of what you’re seeing, but it may have helped even more if you’d called Sonos Support to discuss it. Either of these two groups might have been able to help you resolve what sounds like a network issue.

In any case, good luck.